Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Muy buenas atenciones específicamente las de habla hispana muy buena atención al cliente los felicito
ANGEL ENCARNACION
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome Porter
Évaluation :
5
It was a great experience, the staff was very helpful, helped me with all my questions and concerns…Definitely worth recommending
STEPHEN GRITSKI
Évaluation :
5
I’m so happy to the employees here at U-Haul 138st Willow Avenue staff they are very helpful and the manager George are great employees there
FRANCISCO RUIZ
Évaluation :
5
I’m so happy to have employees that work at that location on 138st willow Avenue the staff there very helpful to me all the time the manager, George it’s very very helpful and get everything done
FRANCISCO RUIZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
CANDIDO JR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kalyn Santiago
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio Urena
|
Online Move In
Évaluation :
5
Excellent
DAVID TORRES
Évaluation :
5
Ok
William Pena
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD HOLMES
Évaluation :
5
Excellent service à la clientèle
PETER JONES
Évaluation :
2
Made reservations online at this location, reservation was reassigned to another location @ New Rochelle called the original location service representative rescheduled was charged more than the price online.
Charlene Cabey
Évaluation :
5
The U-Haul located in the Bronx, was great! We arrived when it opened, and the attendant helped with everything! U-Haul Moving & Storage of Port Morris 780 E 138th St Bronx NY 10454 U-Haul itself as a company changed my reservation the day before pick up 3 times. We ordered our truck 4 weeks in advance of our move. The morning before, they emailed to say they downsized our truck. Then throughout the day, they changed it from a 10ft to 27ft truck. The system is horrible, no one who works can properly help, and they push you to someone else. I spend over 7 hours on and off the phone all day to make sure we have a truck for pickup. Its honestly a miracle that at 8pm the evening before our 7 am pick up 1 person was finally nice enough to stay on the phone and help us get a truck.
Julian Paulo Rodrigues
Évaluation :
5
Great staff
RAMIN EMOUNA
Évaluation :
4
very good service and very courteous employees
IRIS NAAR
Évaluation :
5
You service is excellent
JUAN MOROCHO
Évaluation :
5
Le client n'a pas laissé de commentaire.
NELSON R CABRERA
Évaluation :
5
Back left signal light is defeated. Nypd gave me a warning ⚠️
RAMON ALOMAR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Pelaez
Évaluation :
4
Nothing everything was great!
Ardit Volaj
Évaluation :
4
Le client n'a pas laissé de commentaire.
AHMADOU DIALLO
Évaluation :
1
Can I get a copy of my bill please then we do a survey
KEVIN DAVIS
Évaluation :
5
The front disk lady said s very friendly and professional
Made everything easy and smooth
Easy to pick up
Easy to drop off
Mohamed Alghaithi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alice Torres
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACKELYN CRISPIN
Évaluation :
5
Nothing at all, getting a vehicle was quick!
Isidro Irizarry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adanje Hierro
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAHA SMITH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Omar Saldana
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Brisbane
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aneudy Lendof
Évaluation :
5
George the manager from location I pick up in the Bronx area and staff are great people there
FRANCISCO RUIZ
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARIA FIGUEROA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allure Ameena
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRES CRUZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
david pichardo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elwyn Thomas
Évaluation :
3
Le client n'a pas laissé de commentaire.
Katherine Colon
Évaluation :
5
Staff was very helpful and very nice !
Amarilis Sotelo
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhimeiker Sanchez-Benitez
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOUSSA DIARRA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Gotay
|
Online Move In
Évaluation :
5
Very good thank you
Moussa Zongo
Évaluation :
4
The facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.
Sandra Cetina
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Landrie
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOUSTAPHA SECK
Évaluation :
5
I appreciate the workers of port Morris. I have no complaints about the way they run the business.. thank you
RAMON C JR ALOMAR
Évaluation :
4
The cashier are excellent but the guy who give me the trailer no too much I have to clean the snow in the trailer.
Owaldo Mendoza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tunkara Saibou
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwayne Robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Ryan
Évaluation :
4
Le client n'a pas laissé de commentaire.
Derek Grate
Évaluation :
5
The staff were very attentive and helpful
Liya Mohammed
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cristian Castillo
Évaluation :
1
Someone used my email address I didn't use or authorized that. This is unexceable
Saibou Tunkara
Évaluation :
5
Bien
DANELN JACKSON
Évaluation :
3
This was my first U-Haul experience and it wasn't the best the first truck she gave me the seat adjustment was broken so I had to go back in and change trucks and I asked her two questions but she didn't respond to me. One of them was about how much guys do I need to refill, more or less as my trip was only about 16 miles total and I didn't get an answer and my other question I told her I needed three hours as a estimate but wasn't sure but probably would need less and I reserved and left the U-Haul place I believe at 9:23am and returned the truck by 11:23am which was exactly 2 hours I believe and said to her I only use two hours not three And do I get any discount back because I didn't use the three hours she was on the phone and again no response. I ended up putting $25 in gas which was way too much when I returned. I had 1 quart less of half of a tank I have pictures of before I gassed up and after If she would've at least gave me an estimate how much to put back after I told her how many miles I was going to use definitely would've helped and she said she was gonna mail me a updated receipt which she hasn't I could get some type of money back at least for the hour or less I didn't use because it's funny after I mention the gas thing and she still quiet when I see the receipt it says that I can't get reimbursed for putting too much gas which would've been nice to know ahead of time when I asked the question, so I don't think I'm gonna use your services again to be honest, but I thought I'd let you know that I didn't like the service and I even calculated the night before with the rates and the mileage I should've spent no more than $60 but I calculated around 50 something dollars . I would just be more attentive to the customers even if you're on the phone you can say hold on a second or put the person on the phone on hold thank you for the service, but not Happy about it.
David Rodriguez
Évaluation :
5
Aucun
Jose Cruz
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eric James
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESUS NIEVES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Hunter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio Herrera
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESUS NIEVES
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALICEA MIRANDA
Évaluation :
3
There is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.
Elijah Ortiz
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah Ortiz
Évaluation :
5
continue serving with kindness
JULIO LOPEZ ROSARIO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Victor Santamaria Sanchez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDONT HOLDER
Évaluation :
5
Very pleased with overall experience. Staff were knowledgeable polite and courteous. A+
JAIME COVINGTON
|
Premières impressions
Évaluation :
5
I wouldn't change a thing! That's one of the best locations and the service is unmatched THANK YOU UHAUL FOR YOUR PROFESSIONAL SERVICE
VICTORMANUEL GUARDIOLA
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETHD HERRERA
Évaluation :
5
So very very help that madame was that checked me in for renting this UHAUL
Joe Feiming
Évaluation :
5
Le client n'a pas laissé de commentaire.
KABONGO NSILU
Évaluation :
5
Is the best choise
SINISHA RAJCEVIQ
Évaluation :
5
Great team members.. works at a great and fast paste. Merci
Roberto Germosen
Évaluation :
3
I made my order online and paid $7 for equipment. When I arrived to get the U-Haul I was told that there was no more in the store and I would have to buy the $10 one. So I agreed but then the bill still has the $7 deduction for an item I never received. The customer service rep said he would deduct the money from the item that wasn't in stock but he did not.
TARAN SULLIVAN
Évaluation :
5
As is. Excellent.
VICTORMANUEL GUARDIOLA
Évaluation :
5
Great customer service very professional
Ramon Marrero
Évaluation :
4
Le client n'a pas laissé de commentaire.
JESUS SANTIAGO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hansraj Lall
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carlos Viteri
Évaluation :
4
Le client n'a pas laissé de commentaire.
Victor Santamaria Sanchez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon R Gray
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Hanson
Évaluation :
5
Le client n'a pas laissé de commentaire.
tyesha goodman
Évaluation :
5
So far they very professional nothing to change that was fast 👍thank you!
Bienvenido Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
WOODROW III WARD
Évaluation :
2
I specifically signed up for counter pickup because I did not want to go through the process of using the app, but the person at the desk gave me no choice. As soon as I told her I was picking up she directed me to a QR code which converted my pickup to a self directed one. Then, I had to re-enter all the information I had already put in the night before in an attempt to save time, and the system refused to accept my emergency contact. Overall it was a very frustrating process that took away rental time. I would not recommend the self service pickup to anyone.
Mariah Leroux
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duncan Lester
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aman Rastogi
Évaluation :
5
Excellent service à la clientèle
Jason Campos
Évaluation :
5
Very respectful and professional 👏
Clinton Outerbridge
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR FERNANDEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Pichardo
Évaluation :
4
Left my handtruck there and reported it as lost and found but other than that, great service.
REBEKAH G LEE
|
Expérience générale
Évaluation :
4
Thanks
THIERNO BAH
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOEL LEON
Évaluation :
5
Clean the front windows inside and out so you can see better. Joe
joe camilleri
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yasmin Jennings
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jaquan renwick
Évaluation :
5
Excellent service, both rental and storage.
ROBERT STRAIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Olivo Collado
Évaluation :
3
Well, The truck got me from A to B. I feel that the truck has a lot to miles on it 124,000. it was a drag. The truck needs to be worked on.
joann coutourier
Évaluation :
5
Excellent
ROBERT STRAIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandra Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESUSF RIVERA
Évaluation :
1
Found a bottle of Urine in the Van. Then when asking for a discount because I couldn't use the van as it was disgusting and unsanitary. The manager was rude and not apologizing in any way. Bad service and combative from the manger all the way down to the return rep.
KEVIN BRENNAN
Évaluation :
3
Le client n'a pas laissé de commentaire.
Agnes Payadue
Évaluation :
5
The move in process is very simple when booking online. However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn't the case. Besides this inconvenience my moving experience was with uhaul was a decent.
Erica Diaz
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Bonilla
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARLOS GONZALEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose batista guzman
Évaluation :
5
Great service all star staff
Benito Camacho
Évaluation :
4
I had to go to The Bronx because the truck I reserved wasn't available at Flushing. Terrible experience!!! I had to travel to The Bronx and pay tolls and waste hours in traffic. Never again U-Haul!
Rocio Ortiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Stenson
|
Online Move In
Évaluation :
4
Thank you for your service.
Jorge Cruz
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny Rivas Castro
|
Expérience générale
Évaluation :
1
Horrible , dirty disgusting place.
martha knauth
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eva Rodriguez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANCE SHARPER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Monica Bello
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angelica Perez-Davis
|
Expérience générale
Évaluation :
3
The location was out of the way No grace period given for payment, im a senior who's check day is on the 3rdbof the mo I asked bto be given until then for payment I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.
Irene Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie Almodovar
|
Expérience générale
Évaluation :
2
I am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can't. I get so angry just thinking about what my unit looks like). There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I'm going speak to the manager and advise him/her about this unpleasant experience.
SHANTA DUCK
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shateia Barnes
|
Online Move In
Évaluation :
2
They make you pay to many extra fees instead of working with you …
Kayla Batiz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTICE ASARE
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denera Mccullough
|
Online Move In
Évaluation :
3
Too much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.
DARRYL LUTROY BRYANT
|
Expérience générale
Évaluation :
5
This facility was very convenient, and the staff was helpful and courteous.
Rolando Oyola
|
Expérience générale
Évaluation :
5
Good service
Lansana Soumah
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
adonica gadsden
|
Expérience générale
Évaluation :
5
Only problem I have is the fee just went up again
And now it 30 dollars more
Datren DeVoe
Darren Devoe
|
Premières impressions
Évaluation :
5
Great experience
Rolando Oyola
|
Premières impressions
Évaluation :
5
So sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives. Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang
HEIDI PANG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiana Young
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn Rivera-Dehernandez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
jaynell walls
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
MAX MANES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adayns Abraham Acosta
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Chante Orta
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeannette Varela
|
Online Move In
Évaluation :
5
Very Friendly environment .
Rudy Mena
|
Online Move In
Évaluation :
4
Need better pest control
mariella hungria
|
Expérience générale
Évaluation :
4
Need better pest control
Mariella Hungria
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RAMON SURITA
|
Expérience générale
Évaluation :
5
George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.
Mildred Suarez
|
Expérience générale
Évaluation :
1
I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!
MICHAEL JONES
|
Expérience générale
Évaluation :
2
After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it's not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn't find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.
Venus Monee Campbell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie Almodovar
|
Online Move In
Évaluation :
5
Good experince
dennis ruiz
|
Expérience générale
Évaluation :
5
Thank you for saving our belongings after a family tragedy.
Bernice Sutton
|
Expérience générale
Évaluation :
3
Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.
Angelo Guerra
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica Leroy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenya Sanchez
|
Online Move In
Évaluation :
5
Staff was very helpful and friendly.
Susan Almeida
|
Premières impressions
Évaluation :
5
Sin comentarios excelente
Greyber Perez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trinia Grant Grant
|
Online Move In
Évaluation :
5
Keep up the amazing customer service
Tammy Murray
|
Online Move In
Évaluation :
5
Fué muy buena
Josefina Florentino Robles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTEL COLE
|
Expérience générale
Évaluation :
5
So far no problem
Carmen Pellot
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annette Cruz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Castillo
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Francisco Arzu
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allyson Kloster
|
Online Move In
Évaluation :
5
Amazing staff, very friendly and helpful every time I was there!
Brandon Waldau
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Ashley Williams
|
Expérience générale
Évaluation :
5
We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!
DANIELLE MATLOCK
|
Online Move In
Évaluation :
5
She was a great help
Raymond Antonio Cruz
|
Premières impressions
Évaluation :
5
Everything in this U-Haul Location is beautiful 🤩 nice and clean
Carlos Huertas
|
Premières impressions
Évaluation :
5
Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻
Carlos Huertas
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM MELENDEZ
|
Expérience générale
Évaluation :
5
I'm so happy
Jonas Pichardo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SABRINA PIERRET
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angel Cabrea
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMARJ ALSTON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason Rodriguez Sr.
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Expérience générale
Évaluation :
4
I had the service for 2 years and everything went well and my belongings were always secured.
Geymy Ogando
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darroold Scott
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Expérience générale
Évaluation :
5
Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.
Lexa Rico
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
kizzie Hazel
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Expérience générale
Évaluation :
5
I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe
VIVIAN GLENN
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Expérience générale
Évaluation :
5
Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!
Migdalia Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
cheryl Harper
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Geymy Ogando
|
Premières impressions
Évaluation :
5
Was great experience
Irma Arroyo
|
Expérience générale
Évaluation :
5
Luis was great. Very helpful and friendly
MILDRED Suarez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wayne Austin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Ahlers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duane Dixson
|
Expérience générale
Évaluation :
5
Easy access, great service.
Juan Martinez-Ruiz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Martinez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ciara Vazquez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHENIQUAA TERRY
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Premières impressions
Évaluation :
2
I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4,5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!
CURTISEARL WILLIAMS
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS WALDRON
|
Expérience générale
Évaluation :
4
The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.
Joshua Weidmann
|
Premières impressions
Évaluation :
5
Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.
CHANCE SHARPER
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Expérience générale
Évaluation :
5
Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.
chauncey tucker
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Expérience générale
Évaluation :
5
Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…
luis jimenez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Malik Parkes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Carrion
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Lopez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hayden Treu
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
CHANCE SHARPER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRIN SMITH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Rodriguez Sr.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zina Spicer
|
Expérience générale
Évaluation :
5
Dee and George are amazingly knowledgeable helpful they both deserve raises
chanine sanders
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra Akhenoten
|
Premières impressions
Évaluation :
5
I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!
CATHERINE JORDAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dayvon bedeau
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Dozier
|
Premières impressions
Évaluation :
5
Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.
Tracey DeButy
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edilberto Otero
|
Expérience générale
Évaluation :
3
It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.
Angelo DeSanto
|
Premières impressions
Évaluation :
5
la senorita que me atendio fue amable conmigo
Elba Cayetano
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Schwicke
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KONSTANTINE TSOMBIKOS
|
Expérience générale
Évaluation :
4
Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,
DELORIS HOUSER
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miriam Meza
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Expérience générale
Évaluation :
5
Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi
Jorge Vazquez
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Expérience générale
Évaluation :
5
trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!
MARGARET barry
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NOLAN SOVCIK
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Expérience générale
Évaluation :
3
Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Merci
Nicholas Papa
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracey Capers
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
allenkalyn santiago
|
Expérience générale
Évaluation :
1
I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it's supposed to be 24/7 access) I was saddened to see it wasn't opened bc the elevator wasn't working. I would've appreciated an email from the storage facility letting everyone know that so I didn't have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.
Kaitlin Deidrick
|
Expérience générale
Évaluation :
5
👍👍👍✌
abdiel rosario
|
Expérience générale
Évaluation :
5
I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it's an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.
NANCY PEREZ
|
Expérience générale
Évaluation :
5
The staff has a positive attitude.
Carlos Rivera
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HORTENSIA WILLIAMS
|
Expérience générale
Évaluation :
5
Was great, everyone was very helpful. Thank you!!!
Stephanie London
|
Premières impressions
Évaluation :
5
Customer service friendly and helpful.
Samuel Arroyo
|
Expérience générale
Évaluation :
5
Thank you for the security of my family and I belongings
Sonia Poinsett
|
Expérience générale
Évaluation :
5
Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.
Gino Lay
|
Expérience générale
Évaluation :
5
Excellent service
Gino Lay
|
Premières impressions
Évaluation :
3
Price a little high
Tyrone Burton
|
Premières impressions
Évaluation :
5
none
YVONNE THOMAS
|
Expérience générale
Évaluation :
5
The staff members were very helpful and patient.
Tammy Murray
|
Premières impressions
Évaluation :
5
This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.
Kyle Nickens
|
Premières impressions
Évaluation :
5
Very good service
louis rivera
|
Expérience générale
Évaluation :
5
Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.
David Aiduk
|
Expérience générale
Évaluation :
5
Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.
Annette Richards
|
Premières impressions
Évaluation :
5
Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy
Justin Mcclain
|
Expérience générale
Évaluation :
5
Very clean and organize place
CARLTON LIVINGSTONE
|
Premières impressions
Évaluation :
1
Very dissatisfied with the service, had to move to a different unit with better customer service
Daniela Contreras
|
Expérience générale
Évaluation :
5
Merci.
GLADYS VIROLA
|
Expérience générale
Évaluation :
4
Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.
David Aiduk
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Graciela Santos
|
Premières impressions
Évaluation :
3
Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...
joel genaw
|
Premières impressions
Évaluation :
5
The best storage,
HAROLD MENDEZ
|
Expérience générale
Évaluation :
5
People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.
MARGARET barry
|
Expérience générale
Évaluation :
5
None at this time
Kirk Modeste
|
Premières impressions
Évaluation :
5
Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.
Neftali Guadalupe
|
Premières impressions
Évaluation :
5
I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.
Tami Nshio
|
Expérience générale
Évaluation :
4
I found the hours too limited
TIMOTHY STEVENS
|
Expérience générale
Évaluation :
5
great staff very helpful friendly and courteous
JOE D'OLIVEIRA
|
Expérience générale
Évaluation :
1
Horrible never again
Julady Crooke
|
Premières impressions
Évaluation :
5
Good customers service
nilsa pabon
|
Premières impressions
Évaluation :
2
I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.
diana mosquea
|
Expérience générale
Évaluation :
4
Great place. Would recommend.
NATASHA GARCIA
|
Expérience générale
Évaluation :
5
Great service the staff were very helpful and attentive
JOE D'OLIVEIRA
|
Premières impressions
Évaluation :
5
The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!
Elliot Felix
|
Expérience générale
Évaluation :
5
Staff we very professional
mary miller
|
Expérience générale
Évaluation :
4
Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.
Samuel Arroyo
|
Premières impressions
Évaluation :
4
The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.
sharon stubblefiled
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
LASSINA TOURE
|
Premières impressions
Évaluation :
5
These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!
CHANCE SHARPER
|
Expérience générale
Évaluation :
3
Es Bueno pero el precio no muy bueno, el personal me trato bien.
Auri Joaquin
|
Réservation
Évaluation :
5
Keep up good work.
Louis Rivera
|
Expérience générale
Évaluation :
5
Great Service!
Ruben Torres
|
Réservation
Évaluation :
5
Bien
anthony taft
|
Réservation
Évaluation :
4
No comments
Rebecca JohnsonHammer
|
Expérience générale
Évaluation :
5
All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾
John Vega
|
Expérience générale
Évaluation :
4
Muy bien el servicio
pura quinonez cruz
|
Réservation
Évaluation :
5
Kept up the good work
NORMA VELASQUEZ
|
Expérience générale
Évaluation :
5
Merci
alberta lewis
|
Expérience générale
Évaluation :
5
I have been a customer for more than five years George, the store manager is always courteous and helpful. Its of utmost importance clients are treated with respect. He exemplifies professionalism
KIM ATKINS
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.