Customer Reviews for U-Haul Moving & Storage of Port Richmond

1 734 évaluations

2153 Richmond Terrace   Staten Island, NY 10302
(At Faber Street, No on-site parking available for customers during rental)

(718) 285-9868

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(718) 285-9868

2153 Richmond Terrace
Staten Island, NY 10302
(At Faber Street, No on-site parking available for customers during rental)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Nunez 
Évaluation :
5

Everyone was very helpful and friendly.

NOEL JR RIVERA 
Évaluation :
5

I had a question to ask, and I did it through the app. I got distracted and couldn't finish the conversation, but the agent did not answer my question. He responded back with a different and separate question. I just wish she would have answered the question I asked, at least I would have been able to see the answer before the chat timed out. I don't know why some people answer questions with questions.

Phillip Williams 
Évaluation :
5

Trying to rent a uhaul has become very annoying You have to do everything in your cellphone This is why you pay people to work for you . They should be taking all your information and putting it into the computer not me .

Victoria Navarro 
Évaluation :
5

Your app sucks! Thank God for the customer service guy there last name smith. I am so glad something told me to change it to 9 am. Had I went at 7:30am and wasted my time I would be livid. Customer service guy was so helpful and professional. Otherwise I would be leaving a bad review. Mike

michael cottrell 
Évaluation :
5

Great e perience with helpful staff as usual. I rent motorcycle trailers frequently

Dov Bezdezowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Piscopo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADATUP SEYDOU 
Évaluation :
5

Great service

Richard Caiati 
Évaluation :
5

I do not like the fact that even though I have proper identification and payment options, I would not have been able to make the rental if I did not have a smart phone. I find this policy to be discriminatory and does not really make sense. The other thing that does not make any sense is to have a policy that makes customers call a third party to verify customers identity. What do you need State ID and valid credit cards for then? A person can call anyone. How does U-Haul know that it is a person over that age of 18?

STEPHANIE DALE 
Évaluation :
5

Two other locations indicated on the website that they had a trailer available and did not. This place had exactly what I needed. Staff was great.

John McCulley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ermal Musliq 
Évaluation :
5

very good service

Eliu Roman 
Évaluation :
4

Nothing that I can think of

Rocco Pompa 
Évaluation :
2

You can improve of the trucks, they are too old and most of the truck need proper upgrade maintenance.

Samson Awogbemi 
Évaluation :
2

To your job and do not rent faulty equipment that can kill somebody! Please have a conscience

James Burick 
Évaluation :
1

Worse truck rental ever close this location down it's a waste they want you to use the uhaull app I don't use cell phone and my daughter could get cell service at desk and no kiosk to use and employees are forcing you to use app said it's company policy

Manuel Concepcion 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEA AVILES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL SORCE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Pantaleo 
Évaluation :
5

Everything is good 👍

Aruna Hettiarachchige 
Évaluation :
1

Ensure equipment is not being driven outside of contracts and then fraudulently passed off to the customer with incorrect mileage. I was charged 11x the mileage cost of my trip and was only refunded to the appropriate amount after I showed the cashier the discrepancy between the level of gas reported in the drop off picture vs the amount of gas left in the tank at my pickup. Employee was condescending, rude, and accusatory (making statements such as "well the mileage doesn't lie, so I don't know what to tell you" even though the equipment was rented for 2 hours in an area with a 25mph speed limit, and the supposed distance was ~50 miles. Using common sense, one could have understood that a reasonable person does not rent a dated, uncomfortable van to joyride for 2 hours for no apparent reason).

Joseph Fanous 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKOSHEE CLANTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles Brown 
Évaluation :
4

Uhaul reps were courteous and helpful.

Daniel Tompkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Coppola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Wessels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeevy Malik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart Ransom 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ixamar Peralta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Meaders 
Évaluation :
1

Unfortunately, it took me an hour plus to be able to access the truck. I had to call Customerservice numerous times to about the truck in between other trucks and not being able to drive out. The truck was completely blocked by other trucks. I believe since the truck was scheduled to leave the premises at 6 AM it should've been available and not blocked in. I had to request a smaller truck because it was nothing else available. In addition, the lock would not open to access keys. It took me 30 minutes to open up the lock because the lock was extremely frozen.

ALEXIA SANTANA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Fox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iyabode Alfred 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Scamardella 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Spatim Mimidinovski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN VASQUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJ JR KEHLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otar Rekhviashvili 
Évaluation :
5

Bien

Sajid Mehmood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Oconnor 
Évaluation :
5

beau travail

al sprague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARBEN LIPE 
Évaluation :
1

Upon returning, the vehicle, waited in the office for 15 minutes where no one was present I was finally frustrated and ready to leave and three individuals came walking out of the back lot I don’t care what they had to do in the back, but there was no reason to leave the main building empty that three individuals need to go into the back lot

CHRISTOPHER STEV WIACKLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lazaro Nieto 
Évaluation :
5

I had my container delivered to the house so i didn't go to the rental location. Everything went smoothly and when I finish loading early the container was picked up early. The same on the unloading in Alabama, I was done early and the container was picked up early. Everyone I dealt with were pleasant and knew what they were doing.

Robert Clark 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESW WEAH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCESCA NAVARRO 
Évaluation :
5

I like dealing directly with U-Haul and not a third-party renter. I love this location. It is huge it has everything you need. It's like a U-Haul warehouse as well with plenty of extras for you to pick up thank you U-Haul for a great smooth moving transition.

Wanda Caban 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET GRACE 
Évaluation :
4

My truck was pretty worn down. Driver's side door had trouble closing, very noisy, etc. The staff members there were EXCELLENT. Good experience checking out and checking back in. All in all, seemed like a reasonable price for a local move from a house to a storage unit, so not too many miles.

Stephen Hard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy Ramirez 
Évaluation :
5

Awesome

Steven Castronovo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ademi Barone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Ochoa 
Évaluation :
2

Staff was slow and disinterested. Zero customer service skills. I chose my reservation to be completed at the counter but was directed to complete it on my iPhone by the girl at the counter who would occasionally look up. Then when I encountered a problem she dhrugged and I was left to figure it out on my own. You may as well go fully automated and get rid of the staff there b/c it's a waste of your money. Return was no different. Sign says pull up to return area and wait in your truck, a U-Haul rep will process your return. I did just that for 10 mins and no one came out. No employees in sight. I went inside to see 3 people and only one working. One man sitting on boxes told me to go back to the car and he would be there in a min. He eventually showed and when I asked for a receipt, I was told to go back inside where I had to wait on line to get my receipt while the one worker processed new out going rentals. I am a person that likes to deal with humans not cell phones but in this case I would rather full automation. Totally useless employees here

Edward Driscoll 
Évaluation :
5

The gentleman were very helpful and polite!!

Grace Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuesday Smith 
Évaluation :
5

Exellelent Service

Lukasz Wozniak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romenley Daniel 
Évaluation :
5

The Lenoir NC drop location was amazing helpful.

richard s gravante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIll Pincus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER CERCHIO 
Évaluation :
5

customer reps should smile more.

Antony ruotolo 
Évaluation :
1

Not satisfied at all ,

FARANSIS Shalaby 
Évaluation :
5

Nothing,the staff is fantastic very helpful and pleasant thanks.

mark giordano 
Évaluation :
5

The customer services are perfect all the time… they all deserve a raise!

CECILIA ALEXANDER 
Évaluation :
5

My experience is always great and with ease. The staff provided superb customer service each and every time. Always a good stock of inventory at this location.

FATIMAR LEYDERMAN 
Évaluation :
1

My contract agreement clearly stated that I would use the trailer for one day, and I took possession of the trailer at 4:00 PM. Due to unforeseen traffic issues and delays along my route, I was unable to return the trailer until approximately 7:30-8:00 PM the following day. I made every effort to return it on the same day, as I was informed by the U-Haul specialist at the pickup location that I would not be charged for an additional day, provided I returned it the same day I picked it up. However, I was surprised to discover that my bill reflects a charge for two days of rental, totaling $57, instead of the one day that was clearly outlined in the contract. This discrepancy is not in line with the agreement made at the time of rental, and it has resulted in an unexpected additional cost for me. I kindly request that you review the details of my rental contract and correct the billing accordingly to reflect the single day's rental, as initially stated. I appreciate your prompt attention to this matter and your assistance in resolving this issue.

Dino Ivackovic 
Évaluation :
2

Allow us to make one payment instead of 3 total. When trying to make the 3rd and final payment there were some issues. When I personally went to the local U-Haul they could not take my payment because only the Ubox department could. They made several mistakes and kept saying my bank claimed fraud. The only reason that happened and I had to spend hours on the phone with my banks and at a local U-Haul was because the person on the phone taking my payment, wrote the wrong zip code by one digit. It took hours of frustration for this to be uncovered and fixed!!!

Geraldo Acevedo 
Évaluation :
5

Clean, with friendly and knowledgeable staff. Great location with outstanding staff members. Very happy with how easy everything went. Five Stars!

Mario Crescenzo 
Évaluation :
5

The representative was very helpful and Skilful

Dominick Rondinelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESW WEAH 
Évaluation :
5

Friendly and professional service gets you out the door quickly, returns are easy and painless too.

Dov Bezdezowski 
Évaluation :
5

Pick up and drop off were easy. Staff was helpful, courteous and friendly. If I need a rental again , I would be sure to go here first.

james lane 
Évaluation :
4

I got charge over mileage and extra 75 dollars, for 5 hours and less then 20 miles i paid $234 dollars. Will not recommend at all.

Rubi Zuniga 
Évaluation :
5

Easy to deal with. Fast service! Front desk person is very helpful and knowledgeable!

EDSELR AVELINO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Larson 
Évaluation :
5

The tailer was old, the door wouldnt close, and it did not attach very well

Ian Macwan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Archibald 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIYA JONES 
Évaluation :
5

I rent again and again from the place. The equipment (Motorcycle Trailer) is always available and in good shape. The staff is great and helpful BUT they are understuffed by at least 1 person.

Dov Bezdezowski 
Évaluation :
4

Help customer out with a hand truck

Anthony buissereth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKHAIL ZASLAVSKY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN MALPHURS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Madden 
Évaluation :
5

Excellent service

Joseph Pizzuto 
Évaluation :
4

Nothing, keep doing what they're doing. The 2 men at the desk are awesome and total gentlemen, they go above and beyond to make sure everything gets taken care of.

Alexis Farace 
Évaluation :
4

Don't supply trucks with low tire pressure warning lights on. Also accurate fuel and mileage readings

Peter Baldwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO RAMIREZ 
Évaluation :
1

I hit the insurance button by accident and was charged a extra 100$ I rent uhaul all the time.. I called to see if they could help and no one returned my call.. I will be taking my business elsewhere

John Brandefine 
Évaluation :
5

It was a pleasure to rent my trailer from U-Haul no problems whatsoever and kind service

JOSEPH RUGGIERO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda Bouve 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima Leyderman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevgeniy Belilovskiy 
Évaluation :
5

Everything promised was delivered so glad I've chosen ubox for my move

Scott Brody 
Évaluation :
5

Everything was great just need to have a quicker sign up system

BRANDON BOSCH 
Évaluation :
5

Great experience all around from pick up to drop off. Attentive and friendly staff.

Anthony Pantaleo 
Évaluation :
5

ABC

Richard Aronberg  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff. They go out of their way to make sure you have what you need.

Edwin Stoudenmire  |  Expérience générale 
Évaluation :
5

Merci.

Richard Aronberg  |  Expérience générale 
Évaluation :
5

bon

FAN CUI  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page