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Megan GCustomer Reviews for U-Haul Moving & Storage of Portage Park
Testimonials From Recent Customers
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All staff very helpful and friendly including manager Mr Michael and after noon staff
veronica g | Premières impressionsUnderstaffed.. unfortunately. The employees who are there are very helpful , patient and kind. Also why require 24 hour notice for access to a Ubox when every time Ubox never moved to be accessed. Happened in Austin repeatedly ( thought it was just that location) and happened in Chicago.
Tina G | Premières impressionsYou do not have enough staff to meet demand. I was in line for 30 mins to check in plus the actual process. It was packed with people. The clerks could not keep up 1 customer after another and constant 10 people in line. They were very professional and tried to do best they could. Would not recommend because it's awfully busy and require to dedicate 1-2 hours that I do not have.
KARLA M | Premières impressionsExcellent staff, professional, helpful and friendly,
Gere P | Expérience généraleThe ONLY thing I would change would be the access hours for the storage facility. Other than that, no issues.
Alberto L | Expérience généraleYou need more people in the store or on the phones. Training for phone calls would help too. No one should be left on hold for 30 min without as much as a "sorry for the inconvenience" checkin. This happened multiple times too. And what's with dodging calls entirely and sending to UHaul customer care who just has to do the same thing. Units were fine. Hours were fine. Customer care was not.
STEVEN J | Expérience généraleBien
Ngoc P | Premières impressionsIt would be helpful if the lights did not turn off after a few seconds in the storage facility forcing you to walk down the hallway to turn it back on.
Ayomide O | Expérience généraleThe young lady who helped me was phenomenal
Dominic M | Premières impressionsEverything it’s fine thank you for your help
Anna B | Expérience généraleThank for the help so appreciate .
Francisco M | Expérience généraleEverything was fine but you need elevators.
RANDY F | Expérience généraleMostly friendly staff. Tue truck was a newer model. Storage was nice and clean. It is close to a terminal that goes direct to O'Hare, which was very convenient.
Ricardo L | Premières impressionsThey are very professional helpful friendly and the facility is well-maintained. I had absolutely no problems at all and I actually did recommend a friend not too long ago
Angel V | Expérience généraleYour crew at this location was great. Nice hire.
ELIESER D | Expérience généraleCounter person even came up the ramp to facilitate load in-both people great that day!
DONNA P | Premières impressionsVery very clean. Great workers
ELIESER D | Premières impressionsThe manager Mike as well as the rest of the staff Keyomi, Lou etc go out of their way to make sure you have all your moving needs in place. As far as the moving truck, packing supplies and storage unit that is an appropriate size for your belongings. I highly recommend this facility. And feel the security makes a woman who needs to go into a unit at any time of the day feel safe. Staff Keep up the great customer service at the Portage Park location.
SUZETTE K | Expérience généraleVery helpful stuff at this Montrose location I recommend!
Blagovest T | Expérience généraleStaff were so nice. Environment was so sane. Properties was so safe and secure. Staff went above and beyond to ensure I was properly satisfied. Than you Uhaul staff on Portage Park. You all are wonderful and the best.
OLASUNKANMI O | Expérience généraleIt was a young lady that was there along with a young man named Mike they were beyond very helpful and work the customer five stars for each one of them!
SANDRA S | Premières impressionsThe ceiling was falling apart throughout the whole facility
Rosamary A | Expérience généraleGreat place to store some furniture and miscellaneous
Eligio J | Premières impressionsThanks guys great service 👍
Jaun R | Expérience généraleThey always was good and helpful. Even got bandaids twice for me.
donna m | Expérience généraleI have been using Uhaul for over 25 yrs. I love u haul
donna m | Premières impressionsLarger sizes should be available. There are no 10x10 and 6' is not as tall as most storage facilities.
Funmilola M | Premières impressionsVery Helpful
Henrietta H | Premières impressionsEverything was great. The staff was great. I highly recommend it.
DAVID M | Expérience généraleI purchased a storage unit, the initial employee who set up my account was AMAZING! I was on auto pay-had the storage paid successfully until March 2022 which is when I decided I will take out my belongings. I spoke to a woman who removed me off auto payment, she understood that I was closing my account, she advised me to come in get my things and we can take care of payment. I still had a few questions so I called two days after my billing date, a gentlemen I spoke with was so rude to me, he ends up arguing with me about billing. I reiterated that the money didn't matter, I'm trying to understand how the process works for closing a storage unit---he still wants to argue with about the MONEY?!?! I was a good standing patient on AUTO PAY! My point is treating me less than a great customer is unacceptable especially in customer service. After our call I was charged for the Unit and a late fee after (conversations recorded correct?) I specially asked to settle my bill upon my arrival because i was still confused regarding the process of closing a unit. Which was never answered!!! BTW The audacity! Also, that same day I was also locked out of my storage that same day-this isn't over.
HANNAH S | Expérience généraleI would have preferred one without steps, but their friendly customer service made up the difference.
Gere P | Premières impressionsStaff was very helpful whenever I had questions or had trouble getting access to the storage room.
juan h | Expérience généraleEs un servicio muy eficiente me encantó el personal muy amable lo recomiendo ,E usado esta bodega antes la recomiendo es excelente
Emily G | Premières impressionsVery clean facility with good accessibility. We had trouble resolving at least two issues (over a 7 month period) via telephone and emails. Emails were unanswered. Tried calling multiple times at different times and calls were unanswered, eventually bounced to call center in AZ, where staff referred us back to facility, which we could not contact other than showing up in person. This was difficult as we were out of town, and was a frustrating experience. Other than that, the facility met our needs.
RONALD C | Expérience généraleThe staff was wonderful!! I truly appreciate them.
Luz R | Premières impressionsI can't complain too much the location was very clean, i would just recommend for the lights on the timers to be on longer we were in the storage unit and the lights kept going off on us. I would also recommend better signage on truck returns we ended up going to the wrong side to return the truck and had to go all the way around to bring it in the right side. When I was returning the storage unit another family did the same thing so I'm sure it's an on going issue
Bianca R | Expérience généraleI love you guys and thank you!
Angel V | Premières impressionsI've been with U - Haul for many years I highly recommend them the staff is very helpful in assisting their customers and very polite and very helpful on any accomodations customers need I highly recommend U - Haul and will continue using them in the future I want to thank them for all their services 🤗
anna r | Expérience généraleThe staff was rude locked me out of my unit 2 times and couldn't explain why. When I made a complaint they raised my rent so I closed my unit and went some where else
MICHELLE E | Expérience généraleThe worst experience ever ! ! ! When I made the reservation I was told I 'd get a dolly but when I got there ... I was told with almost maniacally by the man that they didn't have any ! Like he got some sort of thrill out of it ! But that's peanuts compared with the out right lie that I'd get a locker on the first floor I'm almost 62 and am on SSI with a misaligned spine , high blood pressure and diabetes. I But when I got there I was told it was on the 2' ND floor and would have to c arry my boxes and bins up one flight,across a tier,down the stairs,up a flight of stairs and down another tier ! I had to go to another facility who accommodate d me professional y and without a problem. I am filing a complaint with the BBB and with the Illinois attorney general office for fraud not to mention the appropriate socal media not to use your corporation for anything what's so ever
Anthony C | Premières impressionsI was not ever told that there is a few for 24 hour storage so when I got there it took about 30 minutes to even get to the point where I had access to the storage. I have an upstairs unit and the ramp up is impossible. Spent over an hour trying to get my UHaul and trailer back down off of it. I had to use the restroom in the facility and someone was there listening to music, sounded like a party. It was overall just way too much for me.
Montoria M | Online Move Ingreat service, affordable rates, easy access. We used two storage units for a few months while staging/selling a house, and it was convenient and quick.
Nora V | Expérience généraleThe worker Treavon Robinson was Awesome, he was very helpful I was really pleased with his service, and I thank & Appreciate his work
MONIQUE J | Premières impressionsOffice was well staffed yet there was still a line for check in. My person was very helpful in changing my original reservation to a larger unit, although there was some confusion about whether I indeed had a reservation to begin with. Facility was clean and provided multiple carts for unloading/loading.
Kim B | Online Move InExcelente servicio al cliente
Moises C | Expérience généraleConstance was very helpful and understanding. Merci.
John G | Premières impressionsGreat service.and excellent staff.
Juan C | Expérience généraleGreat staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.
miguel s | Expérience généraleThe trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.
Leticia H | Premières impressionsThere was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.
nick k | Premières impressionsThank you for having places like this.it was a great help for me thank you.
Emily G | Expérience généraleI explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.
Victor B | Premières impressionsThis facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.
DAVID P | Expérience généraleVeronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!
Steve L | Premières impressionsI went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.
David Z | Premières impressionsPoor experience never renting there again
luis g | Expérience généraleGreat staff
Catherine M | Expérience généraleTruck and storage was helpful and easy going!
Jessica V | Premières impressionsWorst experience I've ever had with a business in my life.
Maria S | Premières impressionsThe service was very excellent and prompt they were very helpful I really like the staff
anna r | Premières impressionsMy unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.
Manny M | Expérience généraleThe night time manager was pleasant , he made sure I was taken care off .
gabriel g | Premières impressionsWish this center could be open till 9pm
darcy w | Expérience généraleStorage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very
Blanca D | Premières impressionsBrian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff
GLen H | Premières impressionsI love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure Recommend
Jojo D | Premières impressionsBryan was good help
jonnathon g | Premières impressionsWhen I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments
JESSICA V | Expérience généraleI felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.
LINDA S | Expérience généraleI loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.
yve m | Expérience généraleVery nice employees, but is too slow.
cesar g | Expérience généraleWorst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.
Kevin F | RéservationWhile this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.
MIRIAM H | Expérience générale