Customer Reviews for U-Haul Moving & Storage of Power & Light

6 259 évaluations

1520 Locust St   Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

(816) 474-1330

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(816) 474-1330

1520 Locust St
Kansas City, MO 64108
(Truman and Locust, 1 block East of Kansas City Star building)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The facility was easy to access, clean and temperature controlled. The unit was in the smaller single floor unit to the north of the main facility so I didn't have to deal with an elevator when loading or unloading. Le personnel était amical et serviable.

Elisabeth L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Keep doing what you are doing. Place and truck was very clean, service was great, people were helpful.

Gary M. 
Évaluation :
4

wish the return process was explained a little better, all i was told was to “bring it back before 8pm” unable to complete the survey in its entirety due to lack of information.

Diamonda F. 
Évaluation :
5

It's a little nerve racking to think you might be charged for damage that was already present on the unit. Please help customers feel at ease about the potential for being charged for something they didn't do. The unit had small damages in places that were not marked with the X stickers and it just makes you feel like the blame could be put on you if you mess up checking the vehicle in or out. Otherwise, we have been very happy with U-Haul and the people at the Locust/Truman location in Kansas City! I didn't get his name but the guy who checked us in was great and another gentleman was there when we returned off the clock(after close) and was being so helpful and really treated us well.

Michael M. 
Évaluation :
3

There was only 1 person at the counter assisting customers, which made for a long wait during a time where quick service is valued. All of the employees that I interacted with were very pleasant however waiting in line for 25+ minutes was very frustrating!

Tanisha R. 
Évaluation :
3

try to have better customer service

Martin A. 
Évaluation :
4

A $17,52 fuel charge for driving 3 miles is absolutely ridiculous!

Jayla V. 
Évaluation :
5

Ensure rapid return/deposit of deposit

Melvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jannie T.  |  Premières impressions 
Évaluation :
5

Nothing perfect

Sherman D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE T.  |  Premières impressions 
Évaluation :
4

Location is short-handed on personnel (typical for U-Haul at other locations I've rented from. The staff hustles and works well with customers but you need at least one more to help out on Saturday mornings. Rating otherwise would be excellent.

Max S. 
Évaluation :
5

Shauna and the assistant manager is great. I would refer everyone to this location.

SHELIA D.  |  Premières impressions 
Évaluation :
3

The location was convenient and quick however, they charged me assuming that the gas tank was full and it was not they did not have me walk around the vehicle or take any photos of anything, and I checked out with an actual person with the U-Haul store. Therefore, I was nearly charged $30 for gas for driving 12 miles in total.

Lauren I. 
Évaluation :
4

Make sure the pick up is clean next time it was so dirty

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

The cargo door was hard to close.

Thomas M. 
Évaluation :
3

1. Dolly and service cart I ordered were not available at pickup. 2. Damage to vehicle was not well marked and had to take the time to identify it at checkout. 3. Vehicle was old and dated. 4. Vehicle only had 1/8 tank of gas at pickup (order said it had 1/4).

Michael H. 
Évaluation :
2

The employees are slow and don't communicate to you what they are doing and are definitely not in a hurry to help. In addition, the mobile check in process was horrible and slow which forced me to go inside. I was unable to get successful help from the employees and finally was able to get checked in; a 20 minute process with no customers waiting

Mark K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark L. 
Évaluation :
4

Everything worked well except for having to recover the elevators on my own. Both were opened on the 5th floor.

Leah S.  |  Expérience générale 
Évaluation :
5

Good people good attitude

Vernon R.  |  Premières impressions 
Évaluation :
1

The drop off box was too difficult to locate in the cold!

Gabrielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget C.  |  Premières impressions 
Évaluation :
5

I'm a frequent U-Haul user and this location has quickly become my favorite location to rent from because of the professionalism the courtesy and the hospitality that I received from the staff there.

Phillip C. 
Évaluation :
5

Simple, efficient and easy! Highly recommend.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari D. 
Évaluation :
4

Na

Chris O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miricle B. 
Évaluation :
5

Excellent service and help. I will definitely be booking with this location next time

ROBERT H. 
Évaluation :
1

I highly recommend you secretly send independent spies or evaluators with audio video capabilities ‎Unknown to the store managers and employees to assess their work performance on the job.

Terry J. 
Évaluation :
4

Sales Rep. was extremely polite and a pleasure to work with!

TERESA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

I was needing to rent a truck in Independence or Blue springs the only way I could get a truck is to go all the way to power and light it put a lot of more miles on the truck that I had to pay for it would be nice if you had trucks in other locations or could transfer them there.

Russell B. 
Évaluation :
5

Nothing the Locust location was great! I'll be using that location again for sure

Mykiena B. 
Évaluation :
5

Great experience...

Josue M. 
Évaluation :
5

Nothing at all that I can think of you guys did great

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynnette B. 
Évaluation :
5

Satisfied

Rita T. 
Évaluation :
1

Check your trucks before renting them! I was rented out a truck with no working heat had to stand in the cold with my baby to wait for another one when I told the lady she act like she didn't believe me sent extra people out to check me. Had to walk in get the other one ni curtesy just rude!!!!!!

Tameka D. 
Évaluation :
5

Great customer service great team from first shift to second shift. Very impressed with how friendly and professional they are.

Melissa A. 
Évaluation :
5

Richard F provided excellent customer service from start to finish. He explained my rental agreement in detail, and did a walk around with me to ensure that any prior damage to the Uhaul was documented, and that I understood how to safely operate the truck/Uhaul safely. He was so patient and nice! Thank you Richard! You Rock!

Ranadous J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry F. 
Évaluation :
5

If you can add a lift fork in the truck That can help a lot

daniel B. 
Évaluation :
5

All good And you guys have a good service, thank you.

Farhan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
5

The person who helped me returning the truck at this location i dontt know his name ,was a wonderful person . He was empathetic towards customers. I was little over the miles by 5-10miles since i took rhe wrong exit . He was so generous and understood my situation.

Aravind K. 
Évaluation :
4

The Uhaul app is completely useless. This is the second time I've been told to use it to return the vehicle, with a threat of on added $25 fee if I fail to do so. Please don't threaten your customers with added fees when your technology is so poorly designed.

William G. 
Évaluation :
5

I had my rental longer then the original contract was for and they where polite and helpful in getting my rental checked in and resolved all my concerns thank you for a great job

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Markus J. 
Évaluation :
5

James was very friendly and helped us to get the rental truck we needed. Later called back to slightly change our rental schedule, James swiftly did that for us! We appreciated all of his help to make our move smoothly!

Emily C. 
Évaluation :
3

The customer services this time was awful. The lady was mad. I said good morning and she never said anything

Brenda C. 
Évaluation :
5

Good job

neil I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurese G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntel W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE Y.  |  Expérience générale 
Évaluation :
5

Excellent customer service Thank you so much to have excellent people.

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY H.  |  Expérience générale 
Évaluation :
1

Only used storage for 1 month, after purchasing my own disk lock, I removed my lock and what belongings I needed or wanted I informed manager that I no longer need the storage unit , she informed me that there was a lock on the unit and would be charged for every month it was there until auction, I refused to pay for a unit that your employee knew was no longer needed and the lock wasn't mine, trying to make and get money that I do not owe

ERIC P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA J. 
Évaluation :
5

Inform customers when they rent a vehicle inform them about how to download the app to return the vehicle.

Charles D. 
Évaluation :
5

Exelente todo

David L. 
Évaluation :
5

Happy holidays

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

The truck was in pretty questionable condition. I noticed several scratches and scuff marks on the passenger side mirror and a chip in the passenger side door handle. The rubber lining of the driver's side door was falling off. The interior of the truck smelled like smoke so that was rough to smell the whole time. My partner reported as he was driving behind me the truck bed was sort of bouncing pretty high after each minor bump in the road and I noticed the engine sort of struggling to pick up speed. These trucks have been through likely many, many moves and transports so I understand they're not going to be in excellent condition. I just worried some of these cosmetic and mechanical issues would be passed onto me as the customer even without fault of my own so had I needed the truck for a longer period of time, or for a longer move from one place to the next I don't think this was the best equipment for us to use. Aside from the equipment itself, the customer service at this location was great! I was really happy with how we were treated and the timeliness of the rental to get checked out, and to get checked back in. Thanks for the positive support!

Hannah W. 
Évaluation :
2

Get friendlier more professional employees

Cathy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen G. 
Évaluation :
1

Horrible customer service and the truck tires were all low it had loud clunking sounds and died about every 20 minutes horrible service

Jeremy J. 
Évaluation :
5

Great staff and service from Shauna!

David S.  |  Premières impressions 
Évaluation :
5

Seatbelts were not made for overweight people it was similar to a corset. Too tight too small and hard to attach

David K. 
Évaluation :
5

thanks!

Micheal K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Helpful and Friendly staff- great location. Will be back!

Brendan S. 
Évaluation :
5

Extremely satisfied everything was so easy to get easy to drop back off great experience

Edward O. 
Évaluation :
5

The young man who helped us was more than awesome of course

BENNIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Staff was extremely friendly and helpful.

Brittany N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana N. 
Évaluation :
5

Same as above

Adam K. 
Évaluation :
5

Nothing. It was a perfect rental experience! Even the bathroom was clean

Sam W. 
Évaluation :
5

Everything is good and there is nothing I would change,

seyda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elysia C. 
Évaluation :
5

Shauna has the entire facility under control. And that's a huge job. The staff is incredibly nice and helpful. The place is spotless and secure. I feel it's time to give everyone a raise. At least a nice bonus. And a Boxman ornament for everyone!

Rex W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W.  |  Premières impressions 
Évaluation :
5

Very helpful, went out of their way to help

William S. 
Évaluation :
5

I really appreciate the group of people running this U-Haul space. They are helpful and reassuring. Also fun! Thank you!

JOANNE W.  |  Premières impressions 
Évaluation :
5

Nothing. The pick and return was effortless. Thank you!!

EDWARD J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Customer service was phenomenal!

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
2

Other then the customer service guy that did my transaction, this place needs work. My truck was horrible. Sounded like the muffler was off, the engine light was on and for good reason. Kept dying at every stop. Rented for 4 hrs, used for 2 and returned because of its condition, and was charged for 8 hrs. Front desk guy was what saved any response other then less than last star.

Jamiason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe paul D. 
Évaluation :
4

I let them also know that the truck did not have a working heater and should not be rented out until it's fixed

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keona K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hagen D. 
Évaluation :
5

Nothing to improve at this time.

Joliebeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

I'm a little upset, because I wasn't warned of rate increase on the storage.. And want to know why you're raising the rates...

Roderick I.  |  Premières impressions 
Évaluation :
5

While I expected access 24/7, I didn't mind working around the hours. All else was a great experience. (one piece of advice - would be the homeless in the car taking a spot for those loading and unloading - quite inconvenient. Just have them be more cognizant of those coming in and simply move when needed.)

denise m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelithia C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kasie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADELY C.  |  Premières impressions 
Évaluation :
5

No issues whatsoever! Kind staff and owner. Storage units were very secure, brightly lit, accessible and always clean! I will recommend this location and use them again if needed. Merci.

Sabrina P.  |  Expérience générale 
Évaluation :
5

Staff was friendly and courteous. Explained everything they were doing and made helpful suggestions.

Myron L W.  |  Premières impressions 
Évaluation :
4

The carts that are provided are super helpful. The building is a historic building. The freight elevators were very strange but I figured them out quickly. My only gripe is that I had reserved a ground level unit and was given a 4th floor unit. I also checked in online and did not receive a free lock as indicated. I already had one with me, so this was a minor inconvenience. I would say overall this place is pretty cool and the staff is helpful. Since there are one way streets and backup moves to make, it's not for a novice.

JAMES M.  |  Online Move In 
Évaluation :
5

Thanj you

BRENETTE J.  |  Expérience générale 
Évaluation :
5

They are awesome super awesome

Sheri J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altheria F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samone M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannan T.  |  Premières impressions 
Évaluation :
4

I loved this location and u-haul experience, I could trust that my storage was safe and protected. I felt the price was fair for the size of the storage unit.

Rebecca S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful at all times. It's good people that work at 1520 Locust St

EDGARDO S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B.  |  Expérience générale 
Évaluation :
5

The general manager was understanding and very helpful. I appreciate her.

Lessie S.  |  Premières impressions 
Évaluation :
5

Thank you for everything

Vicki S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R.  |  Premières impressions 
Évaluation :
5

Shauna was extremely helpful with this entire process of storage management. Thank you all so much!

Jena H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M.  |  Expérience générale 
Évaluation :
5

Merci

Idris K.  |  Expérience générale 
Évaluation :
4

Only issue is not being able to unload our uhual into the storage unit due to someone blocking the docks and going off and leaving her locked vehicle and U-Haul This forcing us to take another day off work and hope we can get the truck unloaded and the promise we won’t be charged for another day on the truck come true.

Jennifer T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm J.  |  Premières impressions 
Évaluation :
5

Thank you so much, I appreciate your business @ I like that everything turned out really good. Merci

Carter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett E.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meghan S.  |  Premières impressions 
Évaluation :
1

I absolutely hate it

TYRECE H.  |  Expérience générale 
Évaluation :
1

My unit was broken into and no one from u haul contacted me nor did they email me. They patched up the hole and I had to find out about my unit Being broken into and a lot of my property being stolen days after when I showed up to get stuff out

JEREMY J.  |  Expérience générale 
Évaluation :
1

They took my belongings. I lost my job and tried to make some arrangements, and they were very uncooperative.

Carlous p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashawn A.  |  Expérience générale 
Évaluation :
4

Had to ask for managers assistance

ANGELA C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H.  |  Expérience générale 
Évaluation :
5

Staff was very polite, friendly and helpful

DAVID R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kawana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G.  |  Expérience générale 
Évaluation :
5

Love the fact it was always clean and I felt safe every time I went there, and yes the staff was always very friendly

Beverly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE Y.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daisah P.  |  Premières impressions 
Évaluation :
1

There is false advertising on the website. I was tod that I would have 1 month free when I rent a truck and get a storage unit. When I tried to do that, I was told differently and had to pay for storage at the moment and the rent the truck. Also the hours that self storage was advertised as if I can use until 10pm..but could not move my things into the storage because the facility closed at 7pm. I would not recommend this to anyone.

Jordan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaprisha W.  |  Premières impressions 
Évaluation :
1

I am homeless and U-Haul auction off all of belongings for $3 dollars. I know for fact that my belongings were worth more than that. I have nothing now. I am now so depressed and under a doctor care for this.

Rhonda Q.  |  Expérience générale 
Évaluation :
3

The GM is rude and raciest.

Dominae P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derobinique B.  |  Expérience générale 
Évaluation :
5

It would have been nice if the weekend hours were a little longer, but no complaints. My things were safe and the facility was clean and well-maintained.

SUSAN J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanika B.  |  Expérience générale 
Évaluation :
4

Good storage units and nice, but not enough parking spaces.

Martice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTayna L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntel W.  |  Premières impressions 
Évaluation :
4

It was annoying that I couldn't speak to someone directly at the facility. I would call to make a payment and the phones would be transferred to corporate, sometime waiting on hold for 15 minutes to be told that I need to contact the facility directly. Terribly inconvenient that I could not access the facility 24-7. I tried to move out on a Sunday and couldn't get in after 5pm. Super annoying. The people that do work here are very charismatic and helpful in person. They were always nice, whenever I dealt with them in person or on the phone directly.

ROBIN G.  |  Expérience générale 
Évaluation :
4

Thank you. I was charged a late fee. However i was on the prepaid plan with c card connection I don't know how this happen. Otherwise it would have been Excellent.

Jessie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Expérience générale 
Évaluation :
4

Thanks

Martice S.  |  Premières impressions 
Évaluation :
5

Rich was very helpful throughout the entire process.

Sharmae R.  |  Expérience générale 
Évaluation :
4

The neighborhood is a bit sketchy but that may be while you don’t get 24hr access either.

MONECHIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WISDOM M.  |  Premières impressions 
Évaluation :
5

I would use this place again for my storage unit.

Cecilia C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Munira s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carrie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
3

the elevator

Mary B.  |  Expérience générale 
Évaluation :
5

The people at this facility were very knowledgeable and helpful. The process was quick and easy.

Sue C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniqua A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelin J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rory R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary j.  |  Expérience générale 
Évaluation :
4

Shauna the manager is great. She has helped me a lot. The rest of the staff are friendly and helpful. I appreciate them all

Scott W.  |  Premières impressions 
Évaluation :
1

Took 1,5 hours to check in. Had reservation and only 1 person I. Front of us. Had to move our stuff in the next day because of it. Very rude and unhelpful people behind the counter. Only 1 person was nice and helpful - I can't remember her name. She was working circles around everyone else. When I first arrived I didn't know where the office was. I asked them on the intercom. They proceeded to make fun of me then just said go south. I've never been there before I had no idea which way south was. Just very rude and lazy. Never again. I'll toss everything I own before renting a storage unit again. Was told there is no partial refund for all the time I prepaid. -20 stars.

Kathy H.  |  Expérience générale 
Évaluation :
4

Personnel were friendly and helpful

Perry R.  |  Expérience générale 
Évaluation :
5

Great overall experience. Staff were very helpful and walked me through a difficult move 2000 miles cross country. My reservation for a larger storage unit was lost, the staff helped me find a smaller one available in record time. I would recommend this location and will use it in the future.

Shabrie P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma O.  |  Expérience générale 
Évaluation :
5

Excellent staff and help

Sandra P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cashus R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAMAR J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAMAR J.  |  Expérience générale 
Évaluation :
5

Wished that at time they had 24 hour access easier.

David G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yovetta M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendra p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samantha C.  |  Expérience générale 
Évaluation :
2

The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again

Corey J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B.  |  Premières impressions 
Évaluation :
2

The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.

Taylor B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S.  |  Premières impressions 
Évaluation :
5

I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.

FRANK H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B.  |  Premières impressions 
Évaluation :
3

Everyone was professional and attentive. Glad to have U Haul during a challenging time. Merci.

Marshell L.  |  Premières impressions 
Évaluation :
4

Thanks

Samuel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VOLNAVIA S.  |  Expérience générale 
Évaluation :
5

Great staff. Good experience.

Margo C.  |  Expérience générale 
Évaluation :
4

When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.

Debra b.  |  Premières impressions 
Évaluation :
2

Shawna is rude the manager, the hrs are different from the online information

Demarco J.  |  Expérience générale 
Évaluation :
4

You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield

Howard W.  |  Expérience générale 
Évaluation :
5

Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.

Marcy P.  |  Expérience générale 
Évaluation :
5

Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.

KIMBERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne P.  |  Expérience générale 
Évaluation :
5

The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times

Michelle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKESHA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila A.  |  Premières impressions 
Évaluation :
5

Merci

Idris K.  |  Expérience générale 
Évaluation :
3

Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable

Jeremy D.  |  Expérience générale 
Évaluation :
5

All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!

Marcy P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eboni J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY M.  |  Expérience générale 
Évaluation :
3

GM needs better customer service skills

Dana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tremelle L.  |  Premières impressions 
Évaluation :
5

Truly appreciate your service Thank you again

sandra r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
2

Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. Je

Alexis W.  |  Expérience générale 
Évaluation :
5

The manger and staff were very helpful and friendly to me.

Terrence J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trisha C.  |  Expérience générale 
Évaluation :
5

The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible

JAMESZETTA E.  |  Premières impressions 
Évaluation :
5

Best experience, office staff was amazing. Most honest people I've met. Merci

Yvette R.  |  Expérience générale 
Évaluation :
5

I love you guys!!! You're more like family than business people. Thank you for making my experience memorable.

johnnie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenorad G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny D.  |  Expérience générale 
Évaluation :
5

Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.

Destiny D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELLIE J. F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G.  |  Expérience générale 
Évaluation :
5

Charms Rd una a great facility

Phillip O.  |  Expérience générale 
Évaluation :
1

Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place

Marilyn M.  |  Expérience générale 
Évaluation :
3

There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.

Aiesha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell S.  |  Premières impressions 
Évaluation :
5

The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.

matthew o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Britney H.  |  Expérience générale 
Évaluation :
2

Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.

Alisa J.  |  Premières impressions 
Évaluation :
4

95 % of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.

Ryan R.  |  Expérience générale 
Évaluation :
5

Always a pleasant experience.

accorp i.  |  Expérience générale 
Évaluation :
3

Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)

Hazel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alek D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V.  |  Expérience générale 
Évaluation :
4

very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.

Nyla H.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.

Deborah J.  |  Expérience générale 
Évaluation :
5

Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!

DOROTHEA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

S Sloane S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chala H.  |  Premières impressions 
Évaluation :
5

Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.

janette m.  |  Premières impressions 
Évaluation :
5

Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.

Richelle H.  |  Premières impressions 
Évaluation :
5

Even when I had a problem it was taken care of in a timely manner

chauntel w.  |  Expérience générale 
Évaluation :
2

I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.

Jaquela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lenee m.  |  Premières impressions 
Évaluation :
5

Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..

Gail H.  |  Expérience générale 
Évaluation :
4

I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP

anita p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chian W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONEE S.  |  Expérience générale 
Évaluation :
2

In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.

Jacob B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley H.  |  Expérience générale 
Évaluation :
4

The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.

JESSY B.  |  Premières impressions 
Évaluation :
3

I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.

Katrina R.  |  Expérience générale 
Évaluation :
5

Perfect Service!!

MARCIA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole W.  |  Premières impressions 
Évaluation :
5

Love it

Charline N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kita M.  |  Expérience générale 
Évaluation :
5

Very clean. The staff is very friendly and professional.

Jeff P.  |  Premières impressions 
Évaluation :
3

A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.

Kimberly W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karltonae'f s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B.  |  Premières impressions 
Évaluation :
5

Thanks

james h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin G.  |  Premières impressions 
Évaluation :
4

Thanks Amanda and Shauna

ROBERT J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE C.  |  Expérience générale 
Évaluation :
5

Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable

Colleen H.  |  Expérience générale 
Évaluation :
4

The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.

Mikella S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katrina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamin K.  |  Expérience générale 
Évaluation :
5

Very good experience. Clean, safe space, and the staff went above and beyond to help me out.

ADAM P.  |  Expérience générale 
Évaluation :
5

I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio

Mike M.  |  Expérience générale 
Évaluation :
5

Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....

Mike M.  |  Premières impressions 
Évaluation :
5

All is good

richard g.  |  Expérience générale 
Évaluation :
3

The location is very good for my needs. I am very content with the price I am paying for my storage.

Willber M.  |  Premières impressions 
Évaluation :
5

Clean, new equipment, very helpful and respectful staff.

FELICIA C.  |  Premières impressions 
Évaluation :
3

Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.

christina b.  |  Expérience générale 
Évaluation :
3

From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.

Cynthia W.  |  Expérience générale 
Évaluation :
4

Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.

Mychkie M.  |  Expérience générale 
Évaluation :
5

Great service!

myecia m.  |  Expérience générale 
Évaluation :
5

Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me

Sean D.  |  Premières impressions 
Évaluation :
5

5star

rashall k.  |  Premières impressions 
Évaluation :
5

Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!

bryan s.  |  Expérience générale 
Évaluation :
3

Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.

daniel g.  |  Expérience générale 
Évaluation :
5

Fast, easy, and convenient. Will definitely recommend U-Haul self storage.

Angela B.  |  Premières impressions 
Évaluation :
5

Amanda was great! Give that girl a raise!

kenyon g.  |  Premières impressions 
Évaluation :
4

Easy to rent a storage and easy to make payments by phone or in person.

hazel ricky e.  |  Expérience générale 
Évaluation :
5

Great service, got exactly what I needed!

ALONA S.  |  Premières impressions 
Évaluation :
4

Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.

sharon s.  |  Expérience générale 
Évaluation :
5

Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.

cynthia c.  |  Expérience générale 
Évaluation :
1

You had a fire and as a result, my property was water damaged.

kyndall c.  |  Expérience générale 
Évaluation :
1

The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!

Jennifer L.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Really know their stuff about moving and storing

Jeanne C.  |  Expérience générale 
Évaluation :
5

Excellent

ROCHELLE S.  |  Expérience générale 
Évaluation :
1

I was new to the building and the attendant did little to show me my storage after collecting my fees

Lamin K.  |  Premières impressions 
Évaluation :
4

The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.

jocelyn r.  |  Premières impressions 
Évaluation :
5

The women who helped were very nice and took me through the whole experience. They should be commended.

sharon s.  |  Premières impressions 
Évaluation :
5

Very nice people. Painless experience

dori b.  |  Expérience générale 
Évaluation :
5

Keep up the great work!

Jeffery R.  |  Expérience générale 
Évaluation :
5

Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends

Jeanne C.  |  Premières impressions 
Évaluation :
5

Very helpful

dori b.  |  Premières impressions 
Évaluation :
5

I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.

JEANETTE W.  |  Expérience générale 
Évaluation :
5

Great storage facility

Jacob W.  |  Expérience générale 
Évaluation :
5

Exceptional service,

chrisopher h.  |  Premières impressions 
Évaluation :
4

The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.

Deborah D.  |  Premières impressions 
Évaluation :
5

Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!

frank v.  |  Premières impressions 
Évaluation :
5

Thanks Amanda, Your Customer Service is on point. AP

ACQUANITA P.  |  Expérience générale 
Évaluation :
3

Tons of homeless people that obviously live in the units.

Cortney M.  |  Expérience générale 
Évaluation :
5

I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!

nasra a.  |  Expérience générale 
Évaluation :
5

Great service! Went above and beyond expectations.

Eric C.  |  Premières impressions 
Évaluation :
5

Great service, clean unit

Diana M.  |  Expérience générale 
Évaluation :
2

I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic

Selana F.  |  Premières impressions 
Évaluation :
1

Your service sucks

reginald d.  |  Expérience générale 
Évaluation :
4

When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful

john b.  |  Expérience générale 
Évaluation :
3

The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh I'm

susan w.  |  Premières impressions 
Évaluation :
5

This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.

Helen c.  |  Réservation 
Évaluation :
4

My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.

Eric W.  |  Expérience générale 
Évaluation :
3

THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.

Laurie S.  |  Expérience générale 
Évaluation :
5

Merci!

roderick m.  |  Expérience générale 
Évaluation :
5

The staff was great

Thaliah H.  |  Réservation 
Évaluation :
5

Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!

karen m.  |  Expérience générale 
Évaluation :
5

Everything was very professional

danielle h.  |  Expérience générale 
Évaluation :
3

Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,

Callie J.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and nice. No issues

Deron W.  |  Expérience générale 
Évaluation :
5

Hot in the summer but staff was professional

Kevin K.  |  Expérience générale 
Évaluation :
5

The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.

ROBERT J.  |  Expérience générale 
Évaluation :
4

Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.

ed c.  |  Expérience générale 
Évaluation :
4

the majority of the staff with whomI had interactions were friendly and helpful.

Timothy C.  |  Expérience générale 
Évaluation :
3

Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage

Salma H.  |  Expérience générale 
Évaluation :
5

! great

Natalia A.  |  Expérience générale 
Évaluation :
4

Everyone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo

Sharon H.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.

Roxann S.  |  Réservation 
Évaluation :
4

S.O.

SIRRON R.  |  Expérience générale 
Évaluation :
5

Ventilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.

rosa f.  |  Expérience générale 
Évaluation :
5

The entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!

laura k.  |  Expérience générale 
Évaluation :
5

Good service

Edward B.  |  Expérience générale 
Évaluation :
5

Amanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.

Janet/danel D.  |  Expérience générale 
Évaluation :
5

Staff was excellent. Helped solve all the problems that came up.

david s.  |  Expérience générale 
Évaluation :
4

Staff was great. Space and building felt a little unsafe, even with good lighting and cameras.

nathaniel b.  |  Expérience générale 
Évaluation :
4

Will be back....lol...helpful staff

gabrielle y.  |  Expérience générale 
Évaluation :
4

s/o

Phyllis H.  |  Expérience générale 
Évaluation :
4

The storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for

Phillip S.  |  Expérience générale 
Évaluation :
5

Courteous & helpful staff

Dirk S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

  • Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page