If I were the U Haul general manager , I would definitely find a new manager for that place
haluk Sonmezler | Expérience généraleCustomer Reviews for U-Haul Storage of Rainier Valley
Testimonials From Recent Customers
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the staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother's apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)
JONATHAN SAMPSON | Expérience généraleKenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.
AnnMarie Knappert | Expérience généraleMy unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".
Belinda Snead | Premières impressionsI had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Merci.
Gabriela Chavarria | Expérience généraleEverybody was helpful and nice 👍🏽
aida martinez | Expérience généraleThey overcharged me thrice and also they didn't communicate me on price increase. Definitely I wouldn't recommend to anyone.
VANDAN PENDLI | Expérience généraleJohn and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!
ANDREW LAO | Expérience généraleMain Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed
Atul Goyal | Expérience généraleFor me so far, the best!!👍🏽
aida martinez | Premières impressionsLittle bit expensive but it was okay
MUJIB YUSUF | Expérience généraleThis store was amazing, the manager was so helpful, and worked with me. The best experience I've had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.
ROLAND YORK | Premières impressionsThe staff were distracted, unprofessional, and uninformed.
Troy Osaki | Premières impressionsStaff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.
CEDRIC DUTY | Expérience généraleWith everything done to me in the start of my U-Haul experience, the end of my trip was the best
Steven Dunlap | Premières impressionsU-Haul is the best I really appreciate you thank you so much
ZENEBESH GEBRE | Expérience généraleFriendly and accommodating staff that made the experience enjoyable.
Neil McCarthy | Premières impressionsFantastic staff. Watched football with them for a second. Made my move really easy.
Dustin Vaughan | Expérience généraleThe staff is friendly, knowledgeable, and courteous.
MICHAEL JAMES MCKNIGHT | Expérience généraleThe Employees was very helpful and I was very pleased with the service I received.
Lewis Perry | Expérience généraleVery excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.
Jacob Murphy | Premières impressionsShederrick was great!
ronnisha spinks | Premières impressionsThe work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.
Parameswaran Subramanian | Premières impressionsOver charged multiple times and an over hour wait to get the second key you need to get into your own storage.
Josh Storms | Expérience généraleThe staff are always so friendly and helpful!
Chandra Ruch | Expérience généraleGreat place to rent a storage space.
James Lee | Expérience généraleCustomer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I've ever used.
Dwain Scott Johnson | Expérience généraleAndre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.
Dwain Scott Johnson | Premières impressionsWe received the best customer service and really appreciate the level of service you provided. Merci.
Amy Fay | Premières impressionsNeed more help. Always a line when entering the premises.
Lawrence Cottle | Premières impressionsVery helpful staff!
Austin Seabert | Premières impressionsSanta and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.
VICTOR ROSADO | Premières impressionsThe wrong people are being made supervisor while the most capable one there is doing everything and teaching them.
poul angstadt | Expérience généraleWe were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.
Santiago Conde | Expérience généraleThanks For understanding GOD BLESS 👣
kevin frith davies | Premières impressionsJoshua was amazing. Thank you so much for Excellent service
tinesha harmon | Premières impressionsWe used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.
Wendy Sedlacek | Expérience généraleVery friendly and helpful staff, prices are high
Nicholas Pagliai | Expérience généraleI would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!
Farida Bey | Expérience généraleThe staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Merci.
casey wessels | Expérience généraleJosh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.
TC Enterprises Tom Trujillo | Expérience généraleMerci
verdell hendrickson | Premières impressionsPeople working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!
Angela McCrosky | Premières impressionsFriendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!
Martha Boughner | Expérience généraleGreat experience for me!
Zhou Ren | Expérience généraleJosh and Linda have been very helpful.
Clayton Perszyk | Expérience généraleGreat service
nilay Chheda | Expérience généraleThis facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.
Liz Albl | Expérience généraleThe staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.
Billielee Ballard | Expérience généraleEvery step of our U-Haul box was on time and as expected. Merci.
WILLIAM ROGERS | Expérience généraleStaff is great. Parking sucks but they are working on it.
Harmonie Antones | Expérience généraleGood service
LORI ALVA | RéservationThey need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.
Sachin Agarwal | Expérience généraleVery friendly and accommodating
Lori Alva | RéservationAt the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.
anna sheffield | RéservationMy experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.
Jessica Frost | Expérience généraleBYE
Eric Rance | Expérience généraleN.D.
ERLINDA DAGDAG | RéservationLong lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.
KATRINA ZITNIK | Expérience généraleThe staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!
Jacqueline Kutcher | Expérience généraleIt would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.
Daniel Benavides | Expérience généraleWoman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn't working. Very helpful and very friendly!
BEN ARRINGTON | Expérience généraleThe 3rd party delivery company was fantastic
Chris Kennedy | Expérience généraleLinda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.
Elizabeth Stevens | Expérience généraleOne item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.
Michael Lewine | Expérience généraleWas told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state
Emily cieslewicz | Expérience généraleEspecially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.
Olivier Munn | Expérience généraleVery helpful and efficient!
Marena Cloud | Expérience générale