Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Summarii was most helpful than anyone. He help me with everything amazing worker
Ronchell B
|
Expérience générale
Évaluation :
5
Just to tank Tanisha for her great work thank you so much.
Jonathan L
Évaluation :
1
My unit was flooded and the staff member was very rude to me.
BOBBY B
|
Expérience générale
Évaluation :
5
We were very pleased as always.😉😁
Norwood R
|
Premières impressions
Évaluation :
5
Great customer service store
ulysses g
Évaluation :
4
Le client n'a pas laissé de commentaire.
milton c
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAVIS F
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua W
Évaluation :
5
Le client n'a pas laissé de commentaire.
benjamin s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
Évaluation :
5
Le client n'a pas laissé de commentaire.
TONY R
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyris W
Évaluation :
5
The customer service representative was very Friendly courteous considerate and very professional she is truly one of your finest which is the best of the best thank you Benjaminstroud
benjamin s
Évaluation :
5
Le client n'a pas laissé de commentaire.
chantelle j
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel S
Évaluation :
4
At first I was getting a lot of runaround I give my information and when I get there they don't have it so it was not so nice.
JANET J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melissa h
Évaluation :
3
Add staff
Kaylin G
Évaluation :
5
Le client n'a pas laissé de commentaire.
James A
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANCILIEN M
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARCUS M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonia G
Évaluation :
5
Great team and service
raymond p
Évaluation :
3
I'm glad it's over. So much has changed at this one location.I don't like management. I spent at least 15 minutes going back and forth with him about my move out. I was told 295 as a settlement offer. Gave 300 never got my 5 bucks and then received a bill for 327 and change. With me owing the 27 and change.
Kyle C
|
Expérience générale
Évaluation :
1
I was charged twice for the rental
TERRI W
Évaluation :
4
Le client n'a pas laissé de commentaire.
SAM W
Évaluation :
3
Le client n'a pas laissé de commentaire.
shonterish s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rickey R
Évaluation :
5
The facility was clean & the staff was super helpful & friendly 🥰👍🏽
DAGUNELL T
Évaluation :
4
Agent was very friendly and detailed. Good experience
Angie W
Évaluation :
5
Excellent service à la clientèle. I will highly recommend. Merci
SAMUEL B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Twanna P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa P
Évaluation :
4
Le client n'a pas laissé de commentaire.
TERRENCE M
|
Expérience générale
Évaluation :
2
The truck was clean , However No gas, and the had No hand truck dolly which I requested upon my order. The live representative at the location was very nonchalant.
Mariona G
Évaluation :
5
Le client n'a pas laissé de commentaire.
demarcus w
Évaluation :
4
Le client n'a pas laissé de commentaire.
John A
Évaluation :
5
Excellent
YOGIA G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wyvenne R
|
Expérience générale
Évaluation :
5
Can’t think of anything. Had a good experience.
Traci B
Évaluation :
2
Give the employee some customer service coaching people that work on the yard not doing the job talking on the telephone not paying customers attention
Oscar C
Évaluation :
1
Sad service and quite pathetic my husband was on e alert for $1 dollar
diana h
Évaluation :
3
Le client n'a pas laissé de commentaire.
Latifa B
Évaluation :
1
I specifically told the young man checking the vehicle in, that I was paying with cash. I was told to go inside to pay. And this guy still charged my card anyway, before I got inside. This caused issues banking wise for me, and I am not happy at all!! Will never use U-Haul again...
darwin m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russetta W
Évaluation :
5
Customer service sucks
Melissa W
Évaluation :
5
Just kee doing what you do and it’s all good
YOGIA G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvin S
Évaluation :
5
S.O.
Franklin B
Évaluation :
5
I got very good service. I was even late on the return. They still work with me. Good job team.
MELVIN T
Évaluation :
3
One person working at the counter
PATRICIA A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamiko M
Évaluation :
3
After being sent to 3 locations this is where I ended up . I had made a reservation the day before . First location was pretty much a chop shop second location didn't inspect the trailer when it was returned and it had lighting and tire issues. Finally landed at this location after chasing after a trailer all day . This location was an average uhaul. Inside staff was busy and just trying to push people through as fast as they could. Outside staff was not very knowledgeable nor do they have anything to maintain a trailer . This entire experience was absolutely awful.
Tiffany F
Évaluation :
3
Le client n'a pas laissé de commentaire.
christopher w
Évaluation :
5
Always respectful
YOGIA G
Évaluation :
5
Le client n'a pas laissé de commentaire.
nelson d
Évaluation :
5
Aucun
alvin j
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANGELINA H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles B
Évaluation :
3
Le client n'a pas laissé de commentaire.
andrea w
Évaluation :
3
The truck was terrible! I booked the truck to go from Atlanta to Charlotte (4hr drive) 20 minutes after loading the truck the check engine light comes on and never went off. The brakes were terrible and it had been raining off and on all day and the windshield wipers were horrible! Very unsafe. I contacted customer service and all they said was they could send another truck however my truck was already loaded with very heavy furniture and was not going to unload my furniture on the side of the highway! I expected WAY better especially with paying almost $450 for a day rental! And still no one from with the pick up or drop off location called me!
Charisse T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jakhiry J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda C
Évaluation :
5
Let them know they need back up phone contacts, if they pick up early in the am
joseph t
Évaluation :
5
Le client n'a pas laissé de commentaire.
devon b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Akebo G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa S
Évaluation :
5
Great customer service. Everything went smoothly
wayne w
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA L
|
Expérience générale
Évaluation :
3
make cost clearer upfront I ordered a $60 rental and it ended up costing almost $200.00.
Shantrisse J
Évaluation :
1
The transmission went out on the truck only two hours after having it was driving all the way to Texas barely made it to Alabama before the transmission went out then sat for six hours before I even got another truck then when I did get another truck it was dirty and had to put gas in that truck. When I called the location the lady said the general manager was gonna call me still ain't heard from them it's now Tuesday and he was supposed to give me a call Friday!!!!
monique c
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS B
Évaluation :
4
I do not like the after hours drop off web features and the drop box is nothing like the picture
ERIC T
Évaluation :
2
Staff was not friendly or inviting. Staff acted as if we were inconveniencing them while they were at work.
Michael S
Évaluation :
5
Le client n'a pas laissé de commentaire.
broderick c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurizio H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison M
Évaluation :
5
Le client n'a pas laissé de commentaire.
navaron j
Évaluation :
5
I had problems checking out when I got back at 7:45 I never checked out online so I returned the key before I downloaded the app so I couldn’t do all the things it asked in the app but I returned it way before the time , the gas was back where it’s suppose to ,in it was clean no damage
Sequita J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mario W
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARQUIS J
|
Expérience générale
Évaluation :
5
Excellent customer service
Harry L
Évaluation :
4
If I am in need again. I will definitely check this U-Haul facility. Thanks
joy m
|
Expérience générale
Évaluation :
1
Lady who I received service was very rude and was eating while talking to me. I could not hear her through the food in her mouth. I came in the day before to set up the pick up and it went smoothly. When I came back to pick up the unit it was a disaster. That lady doesn't need to help customers.
WALTER B
Évaluation :
4
Keep up the good work
Chanequa J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adrianna B
Évaluation :
4
Le client n'a pas laissé de commentaire.
delaney E
|
Expérience générale
Évaluation :
4
Please review
Tyjuan M
Évaluation :
5
Good customer service goes a long way. Period
YOGIA G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn G
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmelitta h
Évaluation :
5
I am always happy with the customer service. The people are excellent. Service your trucks more
Sherrie B
Évaluation :
1
Le client n'a pas laissé de commentaire.
jeff c
|
Expérience générale
Évaluation :
2
My furniture has mold damage
KENYATA T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nichelle C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
theresa r
Évaluation :
1
Upon me getting into the van it was dirty at which they cleaned immediately. Then I realized that there was a really bad odor of fish/urine. Also the right back turn signal was not working at which was dangerous when getting over or making right turns. This was my 3rd rental this month and all trucks had and issue. The customer service is great, equipment not so good but do the job!!
KEECHA D
Évaluation :
5
Le client n'a pas laissé de commentaire.
freddy j
Évaluation :
1
I had an enjoyable experience with U-Haul
Gene I
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robbie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherry H
Évaluation :
5
Excellent Staff. Very Knowledgeable and Quick
Joseph G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
Évaluation :
3
Make sure you have your system updated to know what equipment you have on hand. I reserved utility dollies and there were none. Also, the truck was not clean as the inside of the van was sticky and I had to ruin my mop to clean it so that my furniture would not be damaged. Also, make sure that the trucks are full of gas.
Chiquita S
Évaluation :
3
This was the second time I used your service. The headlights on your trucks are not functioning properly for night time driving. As a result, should the operator have an accident at night because of this issue, u-hall would be liable.
Donald B
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAE S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON H
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEONA G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annie B
|
Expérience générale
Évaluation :
5
I absolutely Love the team at this location. Everyone is professional and courteous. My experience was great as always.
Laquella B
Évaluation :
3
I was not able to open the gas cover to put gas in. I called and advised and representative went to check. Took her 15 mins to come back then she said she could open it I'm sure she had help because it was stuck.
Contisa G
Évaluation :
3
There’s nothing more you can do
Raymond W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Y
Évaluation :
3
Le client n'a pas laissé de commentaire.
chantel p
|
Expérience générale
Évaluation :
4
We never used the storage
Jordan S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sherri b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice L
|
Premières impressions
Évaluation :
5
My experience at the Riverdale location was very pleasant and professional. The staff, especially one of the managers, Dee, always called and texted reminders to my cellphone regarding payment due dates. Another manager, Fazio, was helpful as well. The 5-star rating I gave the Riverdale location, reflects the excellent service I received from their staff. Thank you, Babette Mitchell
babette m
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
algie s
|
Expérience générale
Évaluation :
5
None at the moment.
Alicia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kecia W
|
Expérience générale
Évaluation :
3
I rented unit 1023 and all my belongings were molded and water damaged
deontae b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shantina H
|
Expérience générale
Évaluation :
4
The unit was nice and clean
SAM M
|
Expérience générale
Évaluation :
5
Everyone in there was super nice and helpful
Leah R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mikeyla W
|
Expérience générale
Évaluation :
5
Good experience
ANTWAN E
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jamesha R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BASIL A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
latonya t
|
Premières impressions
Évaluation :
5
Ms Dee was very good to me
Doris C
|
Expérience générale
Évaluation :
2
Although management communicated thoroughly, the raising of the rent and rekeying without proper notice wasn't great. As far as communication goes they stayed on top of everything except informing me of changing my rent and not having me locked into a rate. I was never told that long term my rate would keep increasing.
LATOIYA R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lillie W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARKUS K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASMINE H
|
Expérience générale
Évaluation :
1
I paid for 24hr access but often times could not access. Multiple times I had to wait, once for over two hours, for staff to arrive for assistance. The light was out near one of my units. In addition, the staff was often overwhelmed, understaffed and rude.
DEBANIE S
|
Expérience générale
Évaluation :
5
The process for getting my storage was done in an excellent manner and I will encourage others to choose Uhaul. I like the patient that was given me, and explaining how to come in and out, as well as other details while renting my storage, thanks
Mary J
|
Premières impressions
Évaluation :
1
They STOLE my refund for the month of November. I moved out 100 % yesterday. However, their contract says, to get a refund I had to move out by a certain date. I find this policy selfish and greedy. I will definitely need storage again next year as I will relocate again. As I travel I'm seeing more and more storage businesses who I'm sure want the business. I moved from GA back to Alabama. I needed my refund for gas, my birthday and food. UHaul KEPT my refund. That's okay. IT'S TIME FOR ME TO START USING and SUPPORTING OTHER STORAGE BUSINESSES. The storage space is EMPTY, but they held tightly to my REFUND. GREED can cause a reputable business to loose valuable customers. F around and find out!
Terria W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William S
|
Expérience générale
Évaluation :
5
No comments at this time!
NATASHA G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRYSTAL D
|
Premières impressions
Évaluation :
5
The space was secure and clean. I appreciate the affordable.
Roselyn W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE S
|
Premières impressions
Évaluation :
3
There were bugs coming out of the storage unit prior to putting my things in the unit
delaney E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LARISSA W
|
Premières impressions
Évaluation :
2
Customer service was awful
Rachelle S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emmarrion M
|
Premières impressions
Évaluation :
5
The check staff was very knowledgeable and she made it a smooth process.
christa s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STUART B
|
Premières impressions
Évaluation :
5
It's always a pleasure to use the services there
LEONARD R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosetta H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wytavia S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sierra w
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
JESSICA N
|
Expérience générale
Évaluation :
5
Everyone that I came in contact with was very nice and very helpful. They do their best to help everyone.Thanks so much.
robin l
|
Expérience générale
Évaluation :
5
I love the staff they go over and beyond for the customers
Tiffany S
|
Expérience générale
Évaluation :
1
Units are roach infested. I should've been warned before hand to give me an option to make other arrangements before moving my items in
KEYANA G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BELINDA E
|
Expérience générale
Évaluation :
5
I wished I could have gotten a big unit when I was there Unfortunately none was available at time
Jeannie H
|
Online Move In
Évaluation :
5
Communication was wide open they made sure that I had what I needed would accommodating my needs excellent customer service
CAROLYN C
|
Premières impressions
Évaluation :
5
Everyone that I encountered were very polite, professional, and exhibit that they care.
LOKETTE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lashelle H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
edwin w
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amy B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddie M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
elaine w
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
regina m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
COURTNEY W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vincent P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
lana r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Falicia M
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
robert h
|
Expérience générale
Évaluation :
5
Everything, was great except I bought back my truck and found out that the person who checked me in gave me the wrong truck
janet r
|
Premières impressions
Évaluation :
1
I was charge for the service I did not use and I didn’t have my refund, it’s so annoying and frustrating, I couldn’t get back the money I worked for all I was told I mistakenly booked storage instead of truck.
Adeleye A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jamira l
|
Premières impressions
Évaluation :
2
I moved out of the unit thst i was renting on 05/22/2023, i went to the office to notify the staff, I was told that I would receive an email, however the email was never received. On 05/25/23 my card was charged for June's rent. That should not have happened. I called the office and was told that I had to come back to the store with my card in order to receive a refund which is a total inconveience due to me now being in another state for the next 30 days. I need this matter resolced before 30 days.
Temeka J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
alice h
|
Premières impressions
Évaluation :
5
Thank you for your time and I look forward to using your facility again.
Dwely W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMAL J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIARA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika B
|
Premières impressions
Évaluation :
5
I I will move Saturday.
Lucia Z
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rebekah D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendryck P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittney S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kimyada s
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
janiska t
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
INEZ O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEVIN L
|
Expérience générale
Évaluation :
5
The staff was amazing, friendly, and easy to work with
jerrica s
|
Expérience générale
Évaluation :
5
The whole entire staff was absolutely amazing , The store manger Mr Fozzer was very professional as well as his staff members,Tiera and Ms Hendricks , I want to thank these three individuals for such a great experience and look forward with working with them in the near future for any additional moving needs , I highly recommend this location.Great works !
Keyhana N
|
Premières impressions
Évaluation :
2
The manager had a bad attitude very poor
Adolf P
|
Premières impressions
Évaluation :
5
I love the area. It was a very great experience.
LOKETTE M
|
Premières impressions
Évaluation :
4
One or two of the ladies lack ppl skills, but overall the establishment is very good
MARVA W
|
Premières impressions
Évaluation :
5
The staff and everything that I needed was there they were very friendly and you couldn't expect anything better. I would recommend you all above all others!
David F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie W
|
Premières impressions
Évaluation :
3
PLEASE NOTE: Question(6) IS FOR THIS REASON ONLY-At first I did not know it was a outside unit until the lot guy guided me in with the truck, after he opened the door I noticed water trails and a rat trap-
I really hope there is NO damage to my belongings, they are antique but in pristine condition.
DAMON D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn W
|
Expérience générale
Évaluation :
5
Confident staff and pleasant customer service is good. Great staff.
Iris D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn M
|
Online Move In
Évaluation :
5
My experience here was excellent, The staff was very nice and helpful, and Manager Fozzy Fosmore is great. He's also very helpful and courteous
RONALD S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Portia J
|
Expérience générale
Évaluation :
5
Easy move in, easy to get to unit and easy to unload my things. It's a little close to each other but it was ok
Lashelle H
|
Online Move In
Évaluation :
1
Staff is very unhelpful, unprofessional, and rude. Would not recommend to my worst enemy.
Roman W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIANA O
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
EBONY V
|
Premières impressions
Évaluation :
5
Non
Johnny G
|
Expérience générale
Évaluation :
4
I received above average customer service. It was really a stress free process.
claretha s
|
Premières impressions
Évaluation :
5
s/o
ashley c
|
Premières impressions
Évaluation :
1
I did not move out. You Sold all me and my Children's things after I had been paying Monthly for a year. I told y'all I lost my job and to Please work with me. I called y'all and told y'all I would have the money the day after the Auction and nobody called me and said Ok That would be fine or Nawl you have to have it before. I just had found out that I was suppose to pay by 4pm that Sunday but No one told me that at All. Crooks is what you call this took everything I had even important paperwork and sentimental things.
AHMAYA Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL B
|
Expérience générale
Évaluation :
5
I wanted to remove my things before my payment was due. They somehow dropped the ball in getting my lock cut off and I had to pay for another month and then waited another 3 days to get it off.
Kimberly J
|
Expérience générale
Évaluation :
2
NASTY STAFF #1 STAFF WANTED TO FIGHT ME AND TEAM MEMBERS WAS HOLDING HER BACK ASSISTANCE MANGER CALLED THE STORE MANAGER WHO NEVER CAME TO STORE I HAD BEEN WITH THEM FOR ALMOST 2 YEARS I MOVED MY STUFF OUT BECAUSE OF THE ASSISTANCE MANAGER I WAS 2 MONTHS BEHIND SO I WAS TRYING TO DO PAY SOMETHING ON IT AND MOVE IT OUT INTO THE NEW STORAGE PLACE WHICH IS PULIC STORAGE I ENJOY HOW THE STAFF GREETED ME N WELCOME ME IN. THE STAFF AT THIS LOCATION ON HIGHWAY 85 SUCKS THEY DONT GIVE A DANG ABOUT THERE GUEST BUT I WILL NEVER EVER SEND ANYONE TO UHAUL THE STORE MANAGER NEVER DO ANYTHING TO STAFF FOR BEING RUDE AND NASTY CALLED HOME HOUSE MADE A STATEMENT ABOUT THIS LOCATION WAS TOLD THAT I WILL GET A CALL FROM THE AREA MANAGER I DIDNT WANT TO SPEAK WITH THE MANAGER AT THAT LOCATION BECAUSE HE DONT CARE ABOUT HIS GUEST I ASKED THE STORE MANAGER FOR THE STORAGE CLARK NUMBER AND HE REFUSED THE TO GIVE ME THE NUMBER I ALSO ASK FOR THE MCP AND HE REFUSED TO GIVE ME THAT NUMBER STILL WAITING ON SOMEONE TO REACH BACK OUT TO ME MY NUMBER IS 678 748 2402 YALL HAVE VIDEO CAMERA SO LOOK AT YALL CAMERAS ON HOW THE STAFF WAS TRYING TO FIGHT ME PAID A SETTLEMENT OF 310 JUST TO BE TALKED TO AND TRY TO FIGHT ME AT THIS LOCATION STORE MANGER WAS ON PHONE BUT HE DIDNT CARE NEVER SHOWED UP BUT STAYED ON PHONE
Rashawna R
|
Expérience générale
Évaluation :
5
Signed up online and when I got there the staff was very friendly and helpful. Process went smooth and the location seems great since I only live up the street.
Brian S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucretia W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BELINDA E
|
Premières impressions
Évaluation :
5
Your staff was very helpful and nice
Wendell T
|
Expérience générale
Évaluation :
5
Customer service was excellent knows her job and was very kind to me and helpful. I will recommend family and friends to this facility. Tamaria thank you for a job well down my move-in experience was satisfied thank you.
Iris D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adeola M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendell T
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
GAYLE P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANICE C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
terri s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
janiska t
|
Premières impressions
Évaluation :
4
Great experience
elaine w
|
Premières impressions
Évaluation :
5
Service was excellent, Agent was helpful, Professional, and very knowledgeable. Thanks for giving the type of Service that I expect. Great Job
Hilda B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucretia W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystel L
|
Expérience générale
Évaluation :
2
I wouldn’t recommend this storage to anyone because during trials and tribulations this storage does not care about putting your stuff, kids personal papers and sentimental things up for auction.. I tried to pay online that evening and the website would not let me.. I’m so hurt behind this!! There is no one to call- it’s over just like that.. which is wrong!!
Jerlyn G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willoyd W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert f
|
Premières impressions
Évaluation :
5
No complaints…
ANGELA C
|
Premières impressions
Évaluation :
3
Front desk personnel are horrible..The attitudes these women have is obnoxious.You got to wait forever to.be waited on and there is no line..I moved from another state and I will not recommend this facility. The lies when work here ate GHETTO..Need a new staff but I understand good help is hard to find..
Angela l
|
Expérience générale
Évaluation :
1
Most of the staff Service was excellent. However management was not good at all. The grounds were not kept clean near my storage and there was always a large puddle of water in front of my storage when it rained. This was very aggravating. My feet got wet many times . Wow weeds are growing in front of my storage and all around everybody else's storage. They really need to fix that standing water problem.
TROY B
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Cassandra H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Juan S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia W
|
Premières impressions
Évaluation :
5
Thank You Guys So Much I’m Very Satisfied &Yall have helped me these last months Tremendously I’m Greatly Thankful For such An Awesome Facility & Team to make my Experience Even Better Thanks Fozzy’s & U-haul Team!
Latifah A
|
Expérience générale
Évaluation :
3
24 hr access should be granted to all customers everyone uses a storage at different times. No help for crisis after hours. Had to wait 8 hours outside the gate when I was locked out by small margin and my belongings sitting at thd door. That was not a good experience for me.
jean g
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Brannon T
|
Premières impressions
Évaluation :
5
Excellent
ADRIAN M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dionne A
|
Premières impressions
Évaluation :
4
The storage was safe and secure. The suggestion I have is be sure to give accurate move out detailed instructions to avoid confusion.
Michelle M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ETHEL B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORINA C
|
Expérience générale
Évaluation :
5
The staff was very attentive
shaneeta j
|
Expérience générale
Évaluation :
2
They stated that I have access to the storage from 5am-9pm but ever since I moved in I have only been able to access it during THEIR business hours which is very inconvenient and if I had known that ahead of time I would have looked elsewhere for a storage I can access for more hours during the day as I was moving ALL day not just between 9am-5pm.
Rita A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRELL H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
GAIL B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIAN M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alessica P
|
Expérience générale
Évaluation :
5
Great service
HANOU B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert L
|
Expérience générale
Évaluation :
5
The best uhaul Site in which I used staff management and facility I rate above average. The staff work well and even under pressure they remain patient calm and very professional. The facility is clean and bathrooms spotless The first person to check me in was LaKesha and she makes everything work thanks uhaul .
neichelle w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DERRELL H
|
Premières impressions
Évaluation :
5
./
HANOU B
|
Premières impressions
Évaluation :
5
Tynisha,was very helpful and courteous.
winyatta p
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
alisa p
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bentoria R
|
Expérience générale
Évaluation :
4
Staff is nice. The storage doors on the facility were hard to lock and unlock.
LADAWN G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERMAINE S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RODERICK E
|
Premières impressions
Évaluation :
4
Great place to store your items.
NICOLA M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dana S
|
Expérience générale
Évaluation :
5
I've rented at this location for over a year and I have always received exceptional customer service from everyone. I recommend this location highly. Lakisha and Tynisha rock! These ladies are the definition of great customer service!!!
Cheryl W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CORINA C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suqueydis T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Corona R
|
Premières impressions
Évaluation :
5
The general manager was great!!!
SHIRLEY R
|
Expérience générale
Évaluation :
5
Made a payment late. Was still locked out a week later
valerie m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leroy C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ONESIMUS M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camille B
|
Online Move In
Évaluation :
3
The entrance door to unit need to be changed
David S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Preston S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamica P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
shani c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kayla M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Detrochet C
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony C
|
Expérience générale
Évaluation :
5
I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.
linda w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCHNEQUA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY K
|
Expérience générale
Évaluation :
3
My unit was not lit at all. Other than that it was fine.
STEFANYE A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenya N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shanelle g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMEKA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicole R
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
LATASHA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K
|
Premières impressions
Évaluation :
5
I have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.
Sylvia W
|
Expérience générale
Évaluation :
4
The facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.
HERMINA Y
|
Expérience générale
Évaluation :
5
The staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the best
Wyvenne R
|
Expérience générale
Évaluation :
3
I was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a $10 gift card and/or credit that I never received. No worries I'll think twice before I use UHAUL again.
Toni R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Verna S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lillie j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaSonya P
|
Expérience générale
Évaluation :
5
Thanks
Ciara B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marva N
|
Premières impressions
Évaluation :
5
The staff was very friendly and respectful
SAMUEL S
|
Expérience générale
Évaluation :
5
Excellent
sarah r
|
Premières impressions
Évaluation :
3
Everything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid $84,5 for 8 days. Just didn't seem right, especially in these times today
billy a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATASHA W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
marilyn f
|
Premières impressions
Évaluation :
5
I’m happy to say that when I retrieve my things from storage there were no rodents or bugs
Patricia C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarence B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
janine n
|
Expérience générale
Évaluation :
5
The woman that helped me was really nice and efficient at her job. I super appreciate the great business!
Brittany M
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
janine n
|
Premières impressions
Évaluation :
5
I believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.
parcede c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia B
|
Online Move In
Évaluation :
1
Takes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.
Keturag G
|
Expérience générale
Évaluation :
2
Inventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).
Keturag G
|
Premières impressions
Évaluation :
1
I paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.
KIMALYA C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
regine s
|
Expérience générale
Évaluation :
5
I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!
monique b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nikki K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JENNIFER S
|
Expérience générale
Évaluation :
5
Staff was wonderful went above and beyond for me
Whittnie T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashanti S
|
Expérience générale
Évaluation :
5
Excellent experience overall
David S
|
Premières impressions
Évaluation :
2
Overall terrible experience
Corlis S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carla C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EARNESTINE D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica W
|
Premières impressions
Évaluation :
5
Thank you for your business. We were satisfied.
Rondah P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry w
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Natalie k
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla P
|
Expérience générale
Évaluation :
1
The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!
Jean b
|
Premières impressions
Évaluation :
4
Overall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. Mouran
TANYA M
|
Expérience générale
Évaluation :
4
Good storage and great staff.
William M
|
Expérience générale
Évaluation :
5
The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.
shani c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charlie t
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD Q
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RODRICK B
|
Expérience générale
Évaluation :
1
This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE
Shamika M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal B
|
Premières impressions
Évaluation :
1
Waited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120]. And the staff was rude.I wasn't given any direction as to where the unit was
Privacy R
|
Premières impressions
Évaluation :
4
Great experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.
Rhonda M
|
Expérience générale
Évaluation :
5
Staff was friendly and accommodating
Toni R
|
Premières impressions
Évaluation :
5
Well done.
Leo H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
marvin s
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LASAUN D
|
Premières impressions
Évaluation :
2
My experience overall was less than satisfactory.
TRACY K
|
Expérience générale
Évaluation :
2
Never kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.
WANDA E
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Daviya W
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andres C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharon b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bayivi D
|
Expérience générale
Évaluation :
3
I moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.
Toderick T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sharon C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wyvenne R
|
Premières impressions
Évaluation :
1
I rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst ex
Zachery M
|
Premières impressions
Évaluation :
5
The manager & staff responded to all my questions & helped me get situated quickly.
Gerandin H
|
Expérience générale
Évaluation :
2
Personal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I'm exiting the country for a time it caused me unnecessary hardship to file a claim
ronald c
|
Expérience générale
Évaluation :
4
Aucun
VINCENT J
|
Expérience générale
Évaluation :
3
Some of the staff at this location are not friendly and could benefit from customer service retraining!
shelia h
|
Expérience générale
Évaluation :
1
They are very unprofessional an dont speak or acknowledge you i was over charged
Felecia H
|
Expérience générale
Évaluation :
1
I reserved a climate storage & truck with appliance dolley at pick up. no dolley. Arrived with load no storage available had to relocate to another storage facility not uhaul related. Very unorganized
Ebony T
|
Expérience générale
Évaluation :
3
The advertised monthly rate was $20 less than the rate the sales associate charged me.
Priscilla F
|
Premières impressions
Évaluation :
4
Coursty & clean
ANTOINETTE L
|
Expérience générale
Évaluation :
5
Things went fine
cassandra c
|
Premières impressions
Évaluation :
5
The team in here was great! Even after having to deal with a customer who was overreacting they were still a awesome!
Jennifer R
|
Premières impressions
Évaluation :
3
Move out date 7/30/2019
Nicky H
|
Expérience générale
Évaluation :
3
The staff was fine it was fozzy That was very not friendly an i was a customer for a year an 7 months an i will not be coming back cause of his ruled ways an i never got got smart back or anything
trelisia W
|
Expérience générale
Évaluation :
1
The manager Rhonda was not very helpful or supportive of her own employee in training. The young man did his best despite not being properly trained. The card for access did not work, Inconvenient set
Tankya S
|
Premières impressions
Évaluation :
5
Joy was awesome. Thank you so much.
Tiffany M
|
Premières impressions
Évaluation :
5
Service was great and professional
Joan B
|
Premières impressions
Évaluation :
1
Couldn’t even get my unit open I was supposed to unpack my truck tonight but now I won’t be able to and now I’m going to get charged an extra day!!!
Yvel L
|
Premières impressions
Évaluation :
5
Great customer service experience, kind, knowledgeable, and courteous.
Ernest J
|
Premières impressions
Évaluation :
5
Best for truck rental and storage.
TAMARA B
|
Expérience générale
Évaluation :
2
I paid extra for climate control ... Meaning inside the facility. It was always hot and stuffy. I told the manager an nothing was done about the whole 2months my belongings was there
Jamal J
|
Expérience générale
Évaluation :
5
My problem is with u haul in that 2 weeks in a row you didn't have the size trying suck that I wanted so you went up in size and price. That is what will make me go with another company rather than U
Ethel M
|
Expérience générale
Évaluation :
1
Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.
michelle f
|
Premières impressions
Évaluation :
5
no comment
Rg M
|
Expérience générale
Évaluation :
2
I was placed on hold several times for long periods of time. I rented another storage area on Saturday 5/4 and when I arrived with my belonging and ready to put them in in storage the unit was locked
THERESA C
|
Expérience générale
Évaluation :
3
I Could only access my storage during business hours
Tara B
|
Expérience générale
Évaluation :
5
Everyone was extremely helpful, kind and understanding. Thank you very much
Ethel M
|
Premières impressions
Évaluation :
1
I reserved a space over the phone but when I got there it was still being used. There was not another one available, so I had to find somewhere else. They didn't seem concerned or bothered
Joseph W
|
Premières impressions
Évaluation :
5
Shanika J. was awesome she knows her stuff. she help us when we moved in to our storage unit and to move out. the team was a big help too.
adief a
|
Expérience générale
Évaluation :
3
The workers are very kind, and helpful.
evette l
|
Expérience générale
Évaluation :
5
Miss Joy showed more than enough concern about my needs. She was more than 100 % professional at her job and I thank her very much as she motitasked in taking care of me and others.
fredrick p
|
Expérience générale
Évaluation :
4
I appreciate Management and how well they handled any challenges I had with payment arrangements and customer service,Great!
KEVIN S
|
Expérience générale
Évaluation :
1
I went there 15 min after store opened. The line was almost to the door with just one person working behind the counter. I was there over an hour in the line just to get a storage unit.
Tara B
|
Premières impressions
Évaluation :
4
I've been renting with you for 17 years and I'm still renting only in a smaller unit price increases are understandable but after 10 years you would think I could be put on a rental freeze
KERRIE W
|
Expérience générale
Évaluation :
5
Thank y'all for a great service. Made it easy and convenient too!
Cynthia w
|
Expérience générale
Évaluation :
1
No bulb in storage unit. Could not gain excess to outsde unit. Poorly trained staff.
Steven T
|
Premières impressions
Évaluation :
2
It was a very bad experience for me I waited almost 30 minutes for a utility dolly to get put in the back of the truck then was assigned the wrong unit to store my stuff in very aggravating
KEISHA G
|
Premières impressions
Évaluation :
5
Great staff at the Riverdale Uhaul location. Clean trucks, nice atmosphere. The branch was busy from the time I walked in, and they served every customer on site and by phone with professionalism.
Larry B
|
Premières impressions
Évaluation :
5
@
Edwin R
|
Expérience générale
Évaluation :
5
N/a
rico b
|
Expérience générale
Évaluation :
5
A1 service!!!
quevas h
|
Expérience générale
Évaluation :
1
Poor customer service and I will not be using them in the future.
Paris A
|
Expérience générale
Évaluation :
2
I had reserved a truck for 24 hours, when I went to pick up the truck, I was told I could only have it for 6 hours. My reservation was at 12:30, it took over an hour to process out. Unacceptable
ERIC D
|
Réservation
Évaluation :
5
Great customer service from staff!
jasmine s
|
Expérience générale
Évaluation :
5
no problem at all. Thank you
Anita D
|
Réservation
Évaluation :
5
Very Professional Staff
sherry w
|
Expérience générale
Évaluation :
4
Everything was great
CARLA P
|
Réservation
Évaluation :
5
The facility did an excellent job I am more than satisfied with the service.
Marie j
|
Expérience générale
Évaluation :
5
The young lady who assisted me through the process was AMAZING. Unfortunately, I forgot her name to give her her deserved accolades, but she earned it.
Kimberly G
|
Expérience générale
Évaluation :
5
The entire staff was very helpful and pleasant especially Reecy. She was attentive and just overall excellent customer service.
innocenishea c
|
Réservation
Évaluation :
1
I was treated bad from day 1. Paid online, got there, no unit, waited hours. No calls returned ever. Made payment arrangement. Then got email my unit sold & I owe money? Traumatic for a disabled vet!!
Andrea W
|
Expérience générale
Évaluation :
3
The Manager is awesome, and very helpful, great customer service skills to each customer. But the young lady at the desk she as an attitude problem,I would give the business a thumbs up.
KATRINA W
|
Expérience générale
Évaluation :
2
Rats damaged/poo & pee all over my property and I was not in the facility a whole month. I'm very disappointed in Uhaul at the moment. My family and I have already been through enough stress in home.
anya m
|
Expérience générale
Évaluation :
5
the service was exellent the unit got mold on all my mattresses and furniture, but i was offered insurance more then once so shame on me.. so even though my things were damaged CS was great !!!
reginald t
|
Expérience générale
Évaluation :
5
You'll are great! Thank you.
Tisha T
|
Expérience générale
Évaluation :
5
Very Satisfactory other than customers should have 24 hour access .
faith e
|
Expérience générale
Évaluation :
1
I have tried to make an online payment. I have made several long-distance calls to this branch of Riverdale, GA. My account for unit 2042 has not been located by staff. How to pay?
RODNEY T
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.