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Darrell BackmanCustomer Reviews for U-Haul Moving & Storage of Rivers Ave
Testimonials From Recent Customers
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A waiting area .
Thomas CarsonCheck in was extremely slow and I had to come back for blankets that I didn’t get
Bruno AlatorreS.O.
ROBERT AAwesome service! Great truck/van (just a bit of trash in the console)... Easy return... Thanks!
Dwayne BlangoLove the quality of work that was completed as an hitch was added to my car. Thanks again
Charles JacksonThe woman who helped us with checkout was nice and speedy. I would recommend! They also had lots of space for drop off which made it very easy.
Anne HughesNothing. Raven was exceptional! I rented two days in a row. She was very helpful, considerate and professional.
jennifer kerseyVery good people working there, pleasure to do business with. Really helped us out on a last minute project that we did, that required multiple rentals.
Mark BedeckerRaven was great and so very patient, but please staff another person on Sundays. There were many people in line and phones ringing off the hook. The wait delayed our move even more, but it certainly wasn't Raven's fault.
Robert BarrineauThe trailer I rented should've been cleaned. I had to wipe it down.
Michael GovanThe steering wheel was sticky and gross. The windshield had so many bugs smashed on it it was difficult to see out of. There were several employees there just moping around not doing much, making the process very slow.
Cathy MarchellExcellent service
Charles KoesterEmployees showed a lot of patience dealing with multiple ppl.i appreciate it cause some ppl can be assholes.
Gerald DouglasLengthy process to pick one up.
Martha BrightPersonnel amical
Corinne HansenOne of the young women kept hanging up on me when I was trying to reserve my truck. Others than that things went well
Sharon NorrisGreat service, friendly people. We had to rent 3 trucks in a short amount of time, and it went flawlessly, really saved the day for our company, with a last minute project.
joe kocherI said average because i really don't under why you get flagged for someone else mess! Then if that person doesn't pay you can't rent a truck, that is VERY disturbing! But other than that uhaul was good to me.
rohnesha lockwood | Expérience généraleThe agent took a call from another customer while I was trying to talk with her about finalized the paperwork for my rental. THE WINDSHIELD AND WINDOWS WERE FILTHY INSIDE AND OUT. Please think about this. The only part of a car that a renter uses ONE HUNDRED PERCENT of the time (more than any other part) is the windshield. Your company should drill into the heads of every employee how extremely importance it is to every rental. In fact, you should make it part of the questions you ask in your surveys so they know.
DANIEL STRAFrustrated that we were given a last minute pick-up location change. We had selected a hotel near the first location. The new pick-up location resulted in us having an additional need for arranging a ride to the new location.
Debbie HoffmanThe drop off location was also friendly and assisted in a short time frame. I was impressed in both locations. Keep up the good jobs. Thanks
Francis DomingsBoth ladies at the counter were very knowledgeable and super helpful. Justin too, of course. Very pleasant experience.
James JacksonNothing thank you everything was wonderful Thanks
BRENDA ALLENRude check in woman
john rothThe app did not work for me at all. I found a work around by using the uhaul website directly. App rating zero stars.
Shane WoffordUn service à la clientèle de qualité.
MICHAEL ALTHOFF | Premières impressionsWe had reserved a furniture dolly, but one was not available when we picked up the truck. The truck was great and worked well.
laine hockerDropped off after hours
Pam SatterfieldQuick, easy rental experience. We were informed about pricing and and all the specifics. Returned the truck with ease and we were on our way. I would totally recommend this location. All workers were very accommodating and very customer oriented. Great crew.
Rhonda JohnsonThe employees did what they could do to make sure that it was an excellent experience.
KENNETH DARINTerrible company I ever experienced. They will lie and chest you out of your money. They tried to draft $800 out my account knowing J didn't owe them anything. They also switch my dates on when I was suppose to bring the truck back. The truck was brought back in excellent condition n has hand was back to normal. I highly don't recommend these scammers
Eartha QuickExcellent service à la clientèle
Tonya HazeltonCasey is truly an excellent employee for Uhaul!!!! She really is a great person and knows what’s going on….this was the best Uhaul experience ever…thanks so much for hiring people like Casey! Carole Anne Richardson 803-240-8835
CAROLE RICHARDSONCheaper rates...
john rogersProbably the nicest, most efficient Uhaul location I have ever visited. I'm never renting from another location in Charleston. The people were friendly, the rental process was quick and I was on my way MUCH faster than anticipated. Well done to the team (and manager) at this location.
Bryan BainThe staff was professional friendly and prepared for my arrival. The truck was clean, fueled and connected to the auto trailer. This location does an excellent job !! Thank you
Jon CHIDSEYGreat customer service!
Candace KeariseI had a truly exceptional experience. I was a walk-in customer at the King Street location. I was immediately welcomed by a warm and friendly customer service rep. She was instrumental in helping me to make the correct decision in choosing two items for my project. The staff let me know that a link would be sent with the best location to fulfil the rental in the event the rental items were not available at the U haul Downtown CHS location. I made pick up visit up at the North Charleston store. It too was a squeaky clean facility, with a warm friendly front counter rep. She guided me in the self-scanning of my I D drivers license info into the system from my own mobile device. The whole experience at both locations exceeded my expectations. Well done U haul. I was able to have a trouble free rental experience. Merci.
Douglas HadelI had a reservation of $115 , when I got to this location, the incompetent man charged me $279 and said pay it now, dispute it later! I've never seen less helpful people in my life.
lisa morelliThe truck needs to be serviced. It was a rough ride. Service personnel were very professional.
Mary E AskinsDo not change any thing, very good service 👏.
WINDELL LAWRENCEThe cashier was excellent and very knowledgeable and helped me in every way possible!!!
Addah CarriggBoth said employees were good just keep doing what you do
Kevin HuffHave a sitting area with water for people waiting. Walking down rivers ave is never a pleasant experience. Overall, great job
James KellerEasy drop off, fast and efficient!
Charles KunzelmanThe inside of the windshield was very dirty and I had to clean it to keep it from fogging up. Please periodically clean the inside of the windows in the windshield.
Alan StuartNothing at all!
Dave ToorksThe Shantae did a great job for me and raven. Thank you very much god bless you
Anthony FloydVery fast and friendly service! I just pulled up and the gentleman working took are of everything, which was a blessing as I had just completed an 11 hour drive and unloaded the cargo trailer. Top notch service!
Kimberly CopelandRented 6x12 ramp trailer for a few hours. Raven was courteous, efficient, and helpful at pickup, and the manager Justin was equally so upon return. Would gladly rent from this location again.
Benjamin MarksExtremely disappointed with my experience. I requested a utility hand cart and was only informed my location did not have any hand carts when I arrived. I had my move planned for weeks and had everything book far enough ahead that this shouldn't have been an issue. This made moving all of my heavy appliances extremely difficult and was very inconvenient for everyone assistung me with my move. The woman working behind counter did not offer me anything for the inconvenience. She was very rude and was not helpful at all. I definitely will not be returning to this location and may rethink using U-Haul in the future.
Michael HohlerThis location is well maintained and managed. The staff are friendly , Raven, in particular was outstanding. Thanks, Darren Floyd
Anthony FloydLong time user and first time with less than stellar experience. The vehicle I got had some issues. Tire monitor was not functioning, engine made a strange buzzing sound and gauges were inconsistent. Mat in cargo area dirty and stained. Obviously had not been cleaned. Existing damage to body was not marked and I was required to take pictures to cover myself. Link provided would not upload after "dispute" pictures were taken so I had to take them with on board camera and keep them along with timestamp. Again, this is the first time with any issues whatsoever. Hopefully a singular anomaly.
Lawrence MixsonLazy
Elliott Watson | Expérience généraleMy overall experience was awesome, staff was very helpful and respectful and knowledgeable of their job they keep the line moving very little wait time. When they were not taking care of the customers they were taking cleaning and checking the oil in the trucks.
Amanda Jager | Expérience généraleIt was raining when I moved in. There’s no good solution to the weather being what it is but I think the high gloss floors might be a contributing factor to the possibility of accidents happening during inclement weather
Dennis Spicer | Premières impressionsPlace was clean and secure but the door on the unit kept pushing in leaving the unit a bit exposed and very hard to open.
DERRICK ISRAEL BOSEMAN | Expérience généraleRaven was excellent. She stayed a little late to rent me a space and saved me easily 30 minutes in the process. I had turned in the uhaul autobody transport with Sebastian (who was quite helpful and courteous as well) and had seen how busy they were so Raven came in clutch as she was about to be off. At the end I turned in the 15' truck to an African American young man who's name started with an "A" and he was helpful as well - gave me time to fold up my 2 dozen blankets and avoid the fee. All in all an experience that was handled well on their end from the point of view of someone who had just flown to Detroit, had to pack up a uhaul in the snow, drove it all night down to SC, and then unload it to the storage unit in nonstop fashion. Truly appreciated them.
ANTONLOUIS CASTANEDA | Premières impressionsAwesome team. Clean storage. Definitely recommend.
Meghann Zuzick | Expérience généraleExcelente serviço
LUIZ MARCIANO | Expérience généraleExcellent service à la clientèle
Java Doctor | Expérience généraleAll the staff was nice and friendly, also helpful.. I appreciate all the staff that had help me understand everything..
roberta brown | Premières impressionsI always do my business with U-Haul. There no other convenient place. The workers are always friendly and courteous to you. Keep up the good work.
NORA SCHMIDT | Expérience généraleExelente
marvin castro | Premières impressionsCluttered, tight, chaotic area. No space to work in or drive through. Maybe a foot of clearance on either side of the truck trying to navigate in the area.
Joshua Hobbs | Premières impressionsWhen I first come they told me if you don’t pass 10 days from the current month we will refund you the rent I don’t pass 9 days and they tell me we charge the whole price
Osama Alnatour | Expérience généraleGreat service
DERVIN SUMMERS | Premières impressionsThank you for making my cross state move breeze
ALLISON ESPINOZA | Expérience généraleU-Haul was helpful from start to finish.
ASHLEY SIMPSON | Expérience généraleThis is the worst place they are too high for no reason
Iviss Bush | Expérience généraleIn and out fast. Staff very friendly
Ronald Brooks | Premières impressionsVery understandable and respectable
Shaunda Shannon | Expérience généraleDidn't know there rat problem was as serious until I started moving my furniture in, you can hear the rats running on the metal roof. Plus the storage was not what I was shown for a two bedroom apartment not even enough room.
Lyric Scott | Premières impressionsWell I know that something is wrong with door c. So I guess I’ll have to come during open hours
Carlos Brown | Premières impressionsOnly issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairs
Howard Holland | Expérience généralemanagement was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!
Christine Batts | Premières impressionsFriendly staff, and helpful. Even when they were busy they took time aside to help me access my storage unit because my card wasn't working.
Michael Crawford | Expérience généraleEddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!
GABRIEL GONZALEZ CAMARGO | Premières impressionsShould have 24 he access.
CRYSTAL MOWATT-BRYANT | Expérience généraleExcellent service, very professional.
Liz Sanchez | Expérience généraleQuick service and efficient
BENJAMIN HANSFORD | Premières impressionsI'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.
laura prioleau | Expérience généraleInside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.
Timothy Duvall | Expérience généraleI had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!
Emily DeMeo | Expérience généraleFriendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.
Theresa Palmer | Premières impressionsThe new manager is great! She was very helpful and accomodating.
Cameron Castellano | Expérience généraleThe space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.
Judith Tolhurst | Expérience généraleWent above and beyond to make sure I was taken care of with storing my belongings.
Michael Gaines | Premières impressionsGreat service. Really happy with the unit!
Brandon Schwartz | Premières impressionsThe guys were very nice and accommodating
Denise Alvarez | Premières impressionsWe moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.
Patrick Davis | Premières impressionsJustin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.
eloise williams | Expérience généraleExcellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.
Edson Munekata | Premières impressionsGood customer services
Leroy Drayton | Premières impressionsWhile I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.
Michael Brookins | Expérience généraleAlways a great experience at this location
Michael Brookins | Premières impressionsJustin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco
Matt Lennen | Expérience généraleI have to say, everything promised was delivered thank you
Tom Harmon | Expérience généraleWe rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.
shaine beal | Expérience généraleVery accommodating and professional!
Ralph Leonard | Premières impressionsThe staff is always helpful and friendly
James Gilliam | Premières impressionsVery friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.
DJ Powers Inc | Expérience généraleThanks
RON NEWMAN | Expérience généraleVery nice and friendly and got me serviced fast
Lisa Lira | RéservationCalled ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.
Robert Warnock | RéservationThe agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.
thomas dean | Expérience généraleMerci
Brett Snyder | Expérience généraleNa
Brittney Page | Expérience généralegreat staff, very friendly
john bradley | Expérience généraleThe ladies who delivered my u box. We're amazing So friendly and fast
barbara freeman | Expérience généraleVery good service and I would recommend them to my friends.
Certisteen Scott | Expérience généralegreat place,very good people. Only problem is space for parking in front and room to unload in back.
KENNETH KNIGHT | Expérience généraleOur entire Uhaul moving experience was poor. I will never move with Uhaul again.
Frederick Yoo | Expérience généraleI NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.
Susan Rivard | Expérience généraleThe staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.
Anita Burns | Expérience généraleThe associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.
William Voorheis | Expérience généraleThe box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.
Cheryl Barber | Expérience généraledid not go to facility
karen pagler | Expérience généraleElizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much
Tracy Wilson-Cox | Expérience généraleThe staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.
jessica reimers | Expérience générale