Customer Reviews for U-Haul Moving & Storage of Rutland

Évaluation :

4

The guy that helped me out was very helpful and got me on my way quickly.

Évaluation :

3

I returned the trailer a day early and was promised some money returned from my original payment I didn't see any refund Thank you

Évaluation :

3

Fuck… your prices are criminal…

Évaluation :

5

Courteous service, an attentive staff, and great communication skills.

Évaluation :

4

People worked hard to get me what I needed, but the last change per agent deleted a day of reservation by mistake. Another agent added the day at no extra cost so my original reservation times were restored. The mix up caused me a lot of stress, but I appreciate the fix of the lost day.

Évaluation :

5

All Good 👍

Évaluation :

1

Awful experience. Was told it would cost more $ for me to return the truck on the app so I didn't. Then I was charged for 2 days vs 4 hrs because I didn't use the app. to return. I called and was told I'd be refunded, but was charged yet again- making a $44 rental costing me over $120. I was told that the $80 in overcharges will take 7 days to refund. Funny how they can charge me triple the correct price in seconds and then hold onto the funds they were not authorized to charge for a week. Will not ever use u-haul again.

Évaluation :

4

Excellent customer service, quick arrangement of a van at the last minute. Good van, new, ran well. Parking lot is very confusing and needs signage as to which way to go. Nice experience!

Évaluation :

5

The return experience was awesome. I just gave the staff member the key to the truck and that was it. Simple and quick. The staff member was very friendly.

Évaluation :

5

Great service

Évaluation :

5

Always a good experience with the staff and equipment

Évaluation :

5

Great staff and management!

Évaluation :

5

This was my first time renting a uhaul and driving it myself. The process was easy and not too stressful. I appreciated Cameron showing me how to operate all the levers and safety things in the truck before I went out. If your next customer is a newbie, having that walk through and guide about the truck is very helpful. MERCI!

Évaluation :

5

Staff is amazing!

Évaluation :

5

All went well

Évaluation :

1

They told me at the counter that I would not be charged for an extra day and 20 minutes after I left they charged me. I had to call the call center and they reached out and refunded my money.

Évaluation :

3

The storage was great. Overpriced. Basically could not afford it any longer. 55 higher than comparable storage in the area. Had 3 price increases in short time. . Its actually to bad because it worked for me in the construction business..

Évaluation :

5

Nothing. Everyone at this location is great to deal with

Évaluation :

5

The gentleman who helped me at the desk was wonderful. I've rented from this location several times and this experience stands out. Be careful I may come recruit him to work for me.

Évaluation :

3

FOR THIS TOWN WE DO NOT REALLY HAVE MUCH OF A CHOICE BUT TO USE UHAUL--FOUND THE OUTSIDE OF TRUCJ=K TO BE DIRTY--FLOOR OF THE BOX HAD MUD RESIDUE LEFT--IT WAS SWEPT BUT THE MUD WAS STILL THERE--MIRRORS WERE DIRTY BUT THE INTERIOR WAS FAIRLY CLEAN OVERALL COULD HAVE HAD A MUCH BETTER EXPERIENCE

Évaluation :

5

Great customer service very nice I’ll definitely go back again and recommend to any one

Évaluation :

5

They explained everything that was being done to my car. I was satisfied with their work.

Évaluation :

5

bed needed a good sweep from previous use. wasn't a game changer as I was hauling a palletized load. trailer functionally perfect.

Évaluation :

3

Check the trucks for mechanical issues . Found out the alignment was bad in the truck , both front tires were extremely low on air , truck was actually tilted , drop off location the gentleman noticed the issues right away ! The back leaked and my furniture got wet and full of salt from our 15 hour drive !!! I was told to return truck at 1/4 tank of gas but was then informed at drop off the gentleman at the pick up location switched the print out on me so I had to pay for gas . Not happy at all , worst drive ever .

Évaluation :

5

I was thrilled with the service, friendliness and efficiency of this location.

Évaluation :

5

DJ was outstanding. Truly great customer service!

Évaluation :

3

Get better tires for the northern locations for when people need to move in snow.

Évaluation :

5

Nothing really , I was very happy with my selection and I feel the pricing was equally fair ~~ I'm so grateful for the staff that assisted me every step of the way . Much appreciated Angela Ashcroft

Évaluation :

5

The guys in the store were great and very professional and the equipment was in excellent shape and working order. They always make my experience fast and easy

Évaluation :

4

Great experience and would definitely rent another U-Haul from this location.

Évaluation :

5

Customer service in Rutland was spectacular..

Évaluation :

5

I don't want this comment to come back on the local uhaul because they were great. This service was completely messed up. Our movers were told they were moving a studio, one bedroom with no stairs. I personally communicated that we were a 4 bedroom with 3 levels...it cost us an additional day with the truck plus a huge fee to get the movers help for an additional day. I will be contacting you if a solution is not communicated with us. Please call me asap at 802-345-2932 or email at jamcquerrey@gmail.com

Évaluation :

5

Improvement

Évaluation :

5

Well done !! Worked out very well for my needs. Very nice good to work with ! Very professional. Would definetly use again

Évaluation :

5

The move was very stressful. But the absolute best thing was uhaul!!! Every employee i talked to was kind and went above and beyond to assist me. I have had nothing but great things to say about your company and the service we had. Patrick at the Rutland Vermont branch was great! Super accommodating and helpful. I will recommend to anyone I know needing to move.

Évaluation :

4

Truck was a piece of crap. Returned it within three hours and did not use!

Évaluation :

5

Drop off was very easy, the person who came out was very friendly.

Évaluation :

5

Absolutely nothing. Always 100 % satisfied when I rent from this location. 4x this year so far.

Évaluation :

5

Don't rent out tricks with less than a 1/4 of a tank of gas. I never had a truck that low which caused me to be late and cost an additional day and mileage charges. I missed my window of time to complete my job. I'm a frequent customer and would like to have a credit for this time and mileage. Thanks

Évaluation :

5

Joe, I would recommend you for local. Otherwise, I'd tell the person to beware

Évaluation :

5

I had an issue with my pickup truck I used to pull the U-Haul trailer and U-Haul customer service went way above and beyond to help me. This was my best customer service experience of 2023! Thank you U-Haul !!!

Évaluation :

5

Needed new wiper blades. Windshield needed to be cleaned on inside better otherwise no issues

Évaluation :

4

On line training for agents.

Évaluation :

5

Still no call from the Manger on my husband cell phone we forgot in the uhaul

Évaluation :

5

Excellent, friendly service - don't change anything!

Évaluation :

4

Better communication regarding scheduling.

Évaluation :

5

Service was excellent!

Évaluation :

5

Keep the current staff they were excellent

Évaluation :

5

Very helpful and fast service picking up and returning. Would definitely recommend this location highly.

Évaluation :

5

Not much. All was good and went smooth. Thanks for the right equipment to move.

Évaluation :

1

While taking the 4 million pictures uhaul requires to avoid a stupid charge that shouldn't exist, I accidently locked the keys in the cab. I immediately called uhaul and let them know and was told not to worry about it, they likely have a spare key. I then called again in the morning, and even though it was within business hours, no one answered at the location so I got pushed to corporate. Once again I was told not to worry about it and that the location would call me if there was any problem. 2 days later I got $155 bill, that no one told me was even a possibility, to "cut a new key". If I had known they were going to fuck me over I would have just called AAA that night and had them pop the lock. Absolutely ridiculous and unacceptable. I won't be using uhaul anymore.

Évaluation :

3

Better explain where to drop off equipment if drop of areas are full. Or have a more clear indication where to drop off equipment. As a first time user of the service I wasn't sure where to drop the equipment off during business hours. But this is minor. All in all definitely will use U haul in the future

Évaluation :

4

Reduce clutter and stacked merchandise near customer service counters.

Évaluation :

5

the staff was kind and helpful, very easy to access the unit, we felt safe keeping our items stored there.

Évaluation :

5

Rutland, as a city, has a derelict reputation. But the gentleman who helped me rent a pick up truck at the Rutland, Vermont location was EXCEPTIONAL. I left feeling like we were old friends. I only needed the pick up for a few hours to move a sofa & the experience of renting the truck was VERY easy. I don't do "apps" nor use my cellphone for check ins & all that. I called, reserved a pickup for Thursday evening, & when I arrived it was a simple process of checking in & doing the "paperwork". I prefer the in-person touch of meeting with a representative so I can ask questions rather than it all being through apps/remotely. Patrick was knowledgeable, patient, & personable- the three most important qualities I look for in a customer service representative. When I arrived he was outside painting the windowsill of the front of the store. He immediately greeted me & I said he'd be right in after closing up the paint can. The store was clean, well lit, & well stocked. When I returned the pickup a few hours later, I would have preferred a bit more lighting, but overall I felt safe & confident as I am a woman & I was alone after dark at a closed business. Patrick had already walked me to where I would need to return the truck & walked me to the key drop box so I would know where to find it. He pointed out the security cameras & I felt like that was more for MY peace of mind than for the store making sure the trucks were safe. I've rented UHaul moving trucks in the past in other cities & NEVER had a positive experience with the stores or the representatives. With Patrick you have a gem! Merci.

Évaluation :

5

Check that seat is the proper heights, mine was not back was killing me

Évaluation :

5

Very helpful staff and they reduced my cost!

Évaluation :

3

Loading dock VERY STEEP DANGEROUS

Évaluation :

4

The unit I got had open holes on one wall, allowing possibly bugs, mice, etc to get in.

Évaluation :

3

The computers were not working well. And the keycard machines didn't work well either.

Évaluation :

4

Very happy with the staff that helped us and the available times to access storage unit.

Évaluation :

5

the uhaul place in Rutland vt was very easy to deal with. all the other closer places to me had no openings, but i called the Rutland store and they found me a storage unit right away. I went down there and paid for it. They were very helpful and easy to work with.

Évaluation :

5

Everyone we encountered was friendly and helpful. We were able to access our belongings without any issue and they stayed safe and dry in the 1,5 years we needed to store them. Thankful and grateful for the space!

Évaluation :

1

I'm am beyond disgusted with this place and how they treat their customers!! I have had this unit as well as another for a couple years now! I have always made my payments, the whole 9 yards. When I went to go and get my Christmas tree and decorations, I opened the unit and started seeing mice traps placed all over uhaul and no one ever called or informed me of a rat or mice infestation. When I opened the bin that was in my unit, my white tree was yellow and the tree as well as the bin was filled with mice feces, urine and a load of rice! Same wit my decorations box. When I called the Rutland uhaul to notify them the manager was so RUDE!! saying I was making this stuff up and so on! So I stopped paying my bills hoping to get someone's attention, only attention given was if u want to abandon the unit or auction! I told higher up about the incident they were jus concerned about money they didn't care about MY hard earned money paying for the unit as well as MY personal belongings inside! Paying HUNDREDS of dollars a month you expect your items not to be completely ruined! I paid off both accounts and have moved out of the large unit, coming back to do the same wit the smaller one. The manager of rutland uhaul is the biggest joke I've ever did business with! I will not talk to him or do any other business with uhaul. Which is really sad cuz I have rented with you guys multiple times and have multiple units! I also have many family and friends that do business as well. We will be taking our business elsewhere, with a company in Mendon. I'm glad to be cutting ties! The one thing i will say is the Travelimg Manager, I believe his name is Peter, from NY, that man was a gentleman, helping any way he could! He went out of his way , above and beyond to help me get everything situated to move out all my belongings. I even told him about the manager and he let me know that multiple customers complain about him! Don't you think you guys should do something? I will be reaching out to my lawyer in regards to all my damaged property. If a supervisor could reach out it would be appreciated. Thanks Candace Covell (802) 353-7816

Évaluation :

5

Kathleen Garrow is terrific! Very professional, easy to understand and thoughtful.

Évaluation :

5

Very pleasant to work with.

Évaluation :

3

would of been nice if I could of been reimbursed for the 17 days of the first unit I had paid for and moved out of I mean its more than half a month and I moved into a larger unit and paid for the whole month on that one as well....

Évaluation :

2

We have had storage at other temperature controlled facilities. This one seems kind of old and had a stale smell to it. Hours were good and people were helpful, though.

Évaluation :

3

Original move-in date 9/9/22. Clean out on 10/2/22. Access door broken, could not move out sofa. Rep indicated no charges beyond our one month rental would accrue. Door not fixed until 10/17; moved out sofa on 10/18. Continue to get bills via email and land mail. Communication on site has been pleasant and helpful. The interface within UHaul obviously very poor. We should not be getting "late fees" and "late bills". We did all as planned/requested. Please stop forwarding me bills and additional charges. We do not owe them, nor do we wish to pay them. Thank you. Gene DeLorenzo, Cornwall, VT

Évaluation :

5

Danielle Lear at the Rutland office Was great. Knowledgeable and professional.

Évaluation :

4

Danielle, the GM is super awesome.

Évaluation :

1

Storage unit flooded out due to a building malfunction. I lost personal possessions and would not get reimbursed for them your building insurance should have covered my losses. Your business practices suck

Évaluation :

5

I had to rent two units, as when I arrived the one large one I was told over the phone was available was not the same afternoon when I arrived. OK, then I rented a cargo van to transport my stuff to new house (moved from Cleveland to Vermont) and when I rented the van, I got emails promoting a free month of storage with my truck rental. That seemed backwards to me, having gotten the units first and not told about the deal? Also, I paid for a portion of August as I moved in the third week, then the entire month of September, but I emptied the units on 9/12. DO I GET A REFUND on the rest of the month? The lovely people at the store said they were booked and so happy I was opening up units for other customers. HELLO. I paid more in the first place because the one 10x10 unit I needed was rented out from under me. Then I did not occupy for the full term. Please advise. Sara Lieberth 216.544.1113 ideagalcle@gmail.com Thank you for your attention to this.

Évaluation :

2

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I'm trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can't help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Évaluation :

5

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Évaluation :

2

Unit received water damage from a water break resulting in damaged and destroyed items.

Évaluation :

3

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Évaluation :

5

Very nice facility and friendly staff.

Évaluation :

5

Very clean - everything I signed up for online was ready for me upon arrival.

Évaluation :

5

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Évaluation :

5

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Évaluation :

4

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Évaluation :

5

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Évaluation :

3

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Évaluation :

5

Merci

Évaluation :

3

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Évaluation :

1

Worst Experience Ever Never Will Do Business With Ever Again.

Évaluation :

1

Told me the rate is $69 a month for any unit then a month later told me it's $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Évaluation :

5

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Évaluation :

5

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Évaluation :

5

In rutland, i like the guys, girl not so nice, daytime :(

Évaluation :

3

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Évaluation :

5

Chris, manager, very nice, informative

Évaluation :

5

Everything and good and the staff is great at their job and very helpful

Évaluation :

4

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Évaluation :

3

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Évaluation :

5

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Évaluation :

5

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Évaluation :

3

none

Évaluation :

5

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Évaluation :

1

Twice the facility was found to be unsecured and we don't know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Évaluation :

5

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Évaluation :

5

Very pleased with U haul and the services provided. We will be using the u haul services again.

Évaluation :

4

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Merci encore.

Évaluation :

5

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Évaluation :

5

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Évaluation :

5

Anthony provided excellent service.

Évaluation :

2

I moved out because their employee Anthony quoted me a lower price for my second month (64,95) and the manager refused to honor that quote.

Évaluation :

4

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Évaluation :

3

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Évaluation :

4

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Évaluation :

4

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Évaluation :

3

S.O.

Évaluation :

5

,.,.

Évaluation :

1

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Évaluation :

5

Perfect for our needs and convenient location....

Évaluation :

5

Very handy location and lots of options

Évaluation :

2

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!