Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

I received great customer service from Lilia and everyone involved through Uhaul.

Évaluation :

3

Computer crashed, couldn't find my storage unit reservation after the crash. Asked for an easy access to my unit and got almost the farthest one. But renting the truck was excellent!!!!

Évaluation :

1

No lights inside the facility and it leaked inside the units when it rained the same night we moved our things in. There were no staff on site. Most of the units looked like they had either already been broken into or about to be because the doors were all barely locked and almost falling off the hinges.

Évaluation :

4

Called and walked in to facility to inform someone that the light in front of my unit was out. I could not see into my unit as it was so dark without the light available. It was out for 3 weeks. I moved out so it could still not be replaced. I waited in line for over 10 minutes , without it moving, to let someone know I was moving out. I called repeatedly to have no one answer or be hung up on. I did receive a call from Marilyn about making a payment at which I informed her that I had moved out the previous rainy Sunday. She took care of my billing for which I was thankful. I would and will rent from this facility again, but only if there is a downstairs space available. Upstairs across the street is a bit scary for me. I expected Freddie Kruger to walk down the aisle as there was no one anywhere near and the narrow aisles left no room to flee. I don't know if there are cameras in these facilities, but there should be. Someone could get hurt moving their possessions, or be attacked or threatened and would anyone at the office be any wiser?

Évaluation :

5

Thank you so much for the kind words and kind thoughts you gave your all.

Évaluation :

5

Aucun

Évaluation :

4

The storage room had some rust in one corner.

Évaluation :

1

The staff is not very understanding at all. I had a stroke and got behind on my payment they told my belongs

Évaluation :

5

They were so helpful and accommodating!

Évaluation :

5

I have noticed that numerous UHaul staff were unaware of the Uhaul specials, in particularly the one month free warehouse with purchase of minimum one-way truck rental. This resulted in two refunds due to me of a total of over $200. I have no paper receipt or even an email from Uhaul regarding these transactions. The computer &.phone system have been down at the Fort Worth Altamesa location due to no fault of the owner, Richard who is the nicest, smartest, fairest & kindest Uhaul representative with whom I have ever dealt, actually the best representative & owner of any moving truck tental & storage business that I have ever dealt with in my life. He is a super hero, IMHO! 7 stars out of 5 stars!珞

Évaluation :

1

I have items missing that I’m absolutely certain I stored and also the management here is terrible and unprofessional and also rude I told them days before that I was moving and when I was making my payment instead they took it amongst themselves to flag my storage for non payment when I paid the same day I was moving out it was also brought to my attention by customer service that they should’ve never put a non payment sticker on my storage due to it only being 7 days late on the payment so SARAH tried to get smart with me when I came in the office talking about damage to a lock she never came to remove because she was so called in AA or what have you avoiding uhaul moving forward

Évaluation :

5

Thank you for your service

Évaluation :

4

I would like to thank Marilyn for her help and support during my despair. She was very empathetic.

Évaluation :

5

Gatorade, AC fan!!! It was rough with this weather, but everything was superb!!!

Évaluation :

5

The manager worked hard to fix a computer problem and get us moved in.

Évaluation :

3

The storage unit had a whole in the door and the lift did not work we had to walk 2 flights of stairs with furniture very unpleased

Évaluation :

1

This storage unit gave me more problems than imaginable. The staff were very very ugly to me. I had to contact customer service just to speak to someone. They are holding a debt that should have never been placed on my account. My experience was not great at all.

Évaluation :

5

Thank u so much everyone were great, when I lost my gate card and couldn't get out I call and they were there in a few minutes what a releases thank to u haul staff.

Évaluation :

5

I like that the alarm sounded every time I opened the latch on the door. Just an observation not a complaint it could use more cameras due to the homeless people walking around. Especially for the women customers who come in and out alone to feel safer. I am a man so it didn't bother me much. My overall experience was Great glad there was an affordable place for my things when I needed it.

Évaluation :

5

Yolanda went above and beyond with both the uhaul rental and storage process. Always a great experience.

Évaluation :

5

Great people

Évaluation :

3

The closest door could not be opened without setting off an alarm!!! I hated that..

Évaluation :

3

An elevator &/or push carts would have been very helpful.

Évaluation :

5

There are several homeless people living on adjacent properties that should be helped. Also, the location is behind another business that attracts those that appear a possible threat.

Évaluation :

5

They we very understanding with my storage payments due to my medical situation

Évaluation :

5

My belongings were well kept and in good condition. Thank you Uhaul.

Évaluation :

4

Please hire more help the time it takes to do anything with U-Haul was really my only complaint and it doesn’t matter what time I come there is always a wait

Évaluation :

2

Took 30 minutes to check in for my reservation, once i finally received the key the unit ended up being twice to small. So took another 30 minutes to reserve a bigger unit, once that was done took additional 20 minutes for someone to cut the lock off so i can move my things in. All in all it took me about 1 hour and 30 minutes to check in and change a unit but only took me 15 minutes to move in a 3 bedroom house into the unit.

Évaluation :

1

No the general was taling bout how he can get people arrested if they have things in storage that diesnt belong before he could even ring me up .i felt very uncomfotable an other people was standing in back of me he had very poor welcoming skills verses other storage i have been to operate very excellent.

Évaluation :

5

Staff and the help of advice was comforting then most othe providers I dealt with thank you.i will refer others.

Évaluation :

4

Very friendly but when it was time to move out my stuff no one was there to let them no. I called but no answer had to leave messages with customer service.. they called me back 3 days later.. very affordable and they guy that works there was very helpful whenever I came.

Évaluation :

1

I asked for 10 × 10 storage space, when I opened the door it was full of something; so they gave me only thing available it was larger I assume I wouldn't be charged extra sense I did not ask for larger area but I Was! I complain to the manager he got upset with me and said he would pay the different , but he lied ...

Évaluation :

5

Great service

Évaluation :

1

Showed up and was told that I had to go inside the building across the street because the red lock was still on the unit. Had to wait 20min in line for her to tell me that my lock was in the unit and the red lock was off. After going back to the unit I was unable to get access to the gate and was told I needed to go get a card because it was a card only facility. Had to drive back across the street again and wait in a line another 20min to be told they were wrong and then she called to get the red lock removed and finally gave me a card and lock. Granted she was all by her self with a huge line and should have had backup but her attitude was short, rude and absolutely didn't care. The main facility looks great but the section across the street they put me in was a different story. Facility looks run down and the door broke when they opened it for me. Was told it just gets caught sometimes and he showed me how to fix it when it happens…lol. Shouldn't ever happen. Also the rubber seal on the door was broken. Unit next to me had tons of chemical barrels out of his unit that he was clearly working out of. Needless to say I ended up booking another unit elsewhere and will be cancelling my unit immediately.

Évaluation :

1

Sarah was a horrible representative; maybe because she had to do all the work as she had a trainee that didn't know about anything he attempted. She had a nice nasty attitude that read take it or leave it, but this is all that you are getting. I even called and spoke with the regional office, who ended hanging up on me after being on the phone for over 20 minutes. I ended up begging Sarah for the solution I suggested because the lack of time remaining. I Was there 2 hrs, poor customer service, no equipment (carts), no lighting, broken doors swinging open, homeless people living in building, to say the least! A very, very, very, horrible, not to mention frightening experience when I saw the homeless man come out and offering his assistance!!!!

Évaluation :

3

Ma

Évaluation :

5

Everyone has been so wonderful and everything was great thank you I will use your service again

Évaluation :

2

First of all I qualified for a free month storage. I was notified from your website after reserving my truck. When I went to unload my truck no one was there so I had to complete my order vie online move in which I did over and over uploading my pic and I'd front and back ect but didn't work . I Frustrated sitting at the gate , not being able to get in with nobody there I had to drive back home. I drove back and was there right when they opened. Still not there. I tried to pay for it again but nope, not working. So I went to the U-Haul next store and they suggested I go to another U-Haul location down the road to get a storage there. I drive there. Theyhave only large units. Not what I needed and not the free month. The U-Haul employee there hooks me up with another storage(U-Haul)I paid for it and drove there. It's across the street from where I just came. . They gave me an upstairs unit down a long , long hallway around a tight corner to a unit with a door the sizr of my bathroom. And better yet the freight elevator did not function. Not humanly possible . I ring the buzzer at the gate for help . Nobody answers me. I get on the phone and your U-Haul employee trys to get me something else. She finds a unit 30 miles away! You are kidding right? I have to pay 1,06 a mile and NO . So I go across the street They refund me the money I paid. Great....but I still have a truck full to unload by 4:00. It is now 12 pm . and no storage unit. I had to get a unit at public storage. And returned the truck. I did not finish my move . I have a ton of stuff left in my apartment 0,24 extra miles I had to pay for and waiting on a refund..This was a horrible experience. Your employees were fine. It was everything combined. Some uhauls not open on New Years Day really screwed me So sorry to the people I might of yelled at....Happy New Year

Évaluation :

5

The young lady was very helpful and handled up getting us took care of

Évaluation :

5

No comment

Évaluation :

5

U-Haul has been a great help to me. The service has brought peace of mind. Merci!

Évaluation :

1

Was charged extra money for storage, because affiliate in Staten Island did not know drop off was a storage drop. So no I am not happy with your service. Until I am made hole. Vehicle was clean and taken care during my travel. Only to arrive to complete chaos on your company's part.

Évaluation :

4

No light otherwise clean , convenient , staff very nice and helpful on rates and size of storage .

Évaluation :

3

We found evidence or roaches all over our belongings and even saw a few roaches. I could never get in direct contact with office whenever I tried to call.

Évaluation :

5

Great storage units

Évaluation :

5

I just hope that no rats or anything get into my stuff when it’s time to move out everything else is okay

Évaluation :

1

Was set up for auto pay and still getting charged late fees

Évaluation :

5

They were very helpful..

Évaluation :

5

Al of my truck rental and storage rentals were great! Thank you So.....much.

Évaluation :

5

Staff was very nice.

Évaluation :

1

The customer service is horrible. No one ever answers the phone. The only friendly/welcoming person there was Chelsea Ramirez

Évaluation :

2

The light did NOT WORK near my unit and some of the light fixtures didn't even have bulbs in them...WOULD NOT RECOMMEND this location to anyone !!!

Évaluation :

5

Thank you all for the assistance!!

Évaluation :

4

Reserved on line but in person check out was a considerable wait as not enough desk clerks were on duty. They were very knowledgable but it takes time to finalize everything and line was 7 or 8 deep.

Évaluation :

1

My payment was 139 due date on the 7th and paid, why come I didn't get a pro rate?

Évaluation :

1

Need informative an more office staff long lines. No lights at all within storage unit and was not told about it before renting.

Évaluation :

5

Friendly team. Going out of their way to assist.

Évaluation :

1

Manager, Richard Alta was a total jerk! I would not recommend going to this location. The ladies were nice but he should NOT be a manger. He is rude, lazy and inconsiderate of others time. I plan to make a formal complaint!

Évaluation :

1

The staff at this location could not have been more rude. Terrible customer service.

Évaluation :

1

Card reader not working Access code not working

Évaluation :

4

I was generally pleased with storage experience. Cost got a little high for my budget, and I did not need the storage for much of what I had in it.

Évaluation :

5

Thee general manager was OUTSTANDING!!! THANK YOU 4 ALL.

Évaluation :

2

The gate was always broke and I was harass the manager rolled up on me like he was going to do something to me a day other thing inc

Évaluation :

4

Only problem I had was the mice droppings all over my stuff that was in storage

Évaluation :

5

Richard and his staff are amazing!

Évaluation :

3

I like you guys always been using U-Haul for a long long time but if you have a certain lot then that's what you supposed to have you don't have the other locks and then we will you know when you're showing their money and you try to buy a lot you don't require that lot so don't sell it

Évaluation :

5

My experience here at this location was very pleasant. Micheal Macdonald was the first face I saw after driving around and having a very bad experience with your u-haul storage on I35 & Berry street. Horrible place I paid for my storage unit as I was beginning to unload they told me it was a mistake and I had to find another storage but she couldn't tell me where. After driving eight hours I didn't want to hear that. But that was when I meet this angel Micheal Macdonald I would never forget the way he made me feel important and that he had a pleasant and beautiful smile on his face the whole time. Thank you Micheal from the bottom of my heart.

Évaluation :

1

They gave me wrong sized storage unit. Charged me a full month instead of prorating it when I know they rerented it the next day. Hostage situation. You can't get ahold of a human that is actually at the facility. Will NEVER use this location again.

Évaluation :

5

Thank you for the nice facially and I choose you guy’s again.

Évaluation :

5

I am upset where i rented a 15 ft truck put a 100 cash deposit.i put 30 in gas have recepta put gas in 15 dt truck exactly where it was when picked up I had to load and unload movimg house as husband had emergency tripple by pass surjury called ask if i. Ould rent additional two days got permission.returned+it.i went 77 miles .i am being charged like 125 .i have asked to. Credit my account as they said i iwed 24 in gas NO WY .on recepts states time amount and loction i put 30 in.im coming in on sat to pay anything else to resolve but gas was put to level and i went 77 miles not 125.did they fix my account.i do alot.of business eith yl so i need thisresolved.thank you.mike and lisa amandro

Évaluation :

5

One for the Uhaul team great job

Évaluation :

5

Excellent place. Only problem its too tight for thex26 footers

Évaluation :

5

Very nice employee's.

Évaluation :

5

Excellent location and very professional staff. Keep up the good work not only with me but with every customer the happens to rent. Thank-you

Évaluation :

3

The lights were out and it was extremely hot in there- if I hadn’t had a male friend with me , I would not have entered

Évaluation :

3

Only set back was not having access to the carts they were not visible or left by the gates for use.

Évaluation :

5

Great staff, only issue I had was trying to drive a 26 footer at the location. There needs to be more room to maneuver that big beast!!

Évaluation :

1

The staff was consistently unprofessional and had poor customer service skills. The grounds are not kept well and there is trash all around the building. The rat problem is definitely out of control.

Évaluation :

5

Thanks for the service that was provide to me ,it was very helpful and I had no problems with getting everything done with the help from the staff @ the Fort Worth location.

Évaluation :

3

I told the Clerk that I needed a truck and a storage unit but she only charged me for a storage unit and did not give me the truck keys so so I had to get back in line and get the truck also, so that wasted time on my moving day

Évaluation :

5

It was a good experience and the person who help me was very pleasant and helpful

Évaluation :

4

Solo ase falta q atiendan en español x q no todos hablan ingles

Évaluation :

4

Just one issue I had I wish there was a way other than the stairs to get stuff to your unit little difficult to do it by yourself and takes twice as much time

Évaluation :

1

Guy atcthe front desk threw a fit and almost cried because he had to do paperwork to fill my reservation on a unit.. the lift was tiny and top door latch wouldnt open. Not very well lit

Évaluation :

5

Loved the people, loved the security of this location, I've been going there for 20 + yrs, but it was just time to move on. The customer support was excellent, Richard really helped us out there the last few visits.

Évaluation :

2

After reserving a storage unit, a couple of days later it could not be found. Rented the storage, when to place lock on, The key carc would not work at all to gain access. Went back to the office & no solution. What am I paying for? I don' t have time for all the back ?& forth. Not Happy at all.

Évaluation :

1

I dealt with one your managers Eli he was very rude and unprofessional. I purchased a storage unit around 11am/12 noon proceeded to bring my items around 1:30p and couldn't not get into the property . The access card along with gate code given to me did not work therefore I didn't not have access. Your mgr by the name of Eli told me there was nothin else he could do besides wait for it to be fixed and he didn't know when then could me. I called the local office numbers spoke to a lady by the name of Ms.Marilyn she proceeded to tell me she would have someone from the store come let me into your facilities but I would have to call each time I was ready to leave out as well as come back in that day to continue my drop offs into the storage unit. I initially rented an utility trailer to conduct my moving but the rental was to be returned by 3pm. Arriving at 2pm for my first drop off it took approx an hour just to gain acres into the gates and to get let back out. Eli did advise I could keep the trailer unit until close of business however access into the facility was out of his control. I expressed my concern and wanted to understand why was something sold to me that I could not have access to his response was nothing he could do about it and to resolve my issue he would offer a refund of the storage unit. He proceeded to hand me a refund receipt but would not sign the document under store representative section that asked / required a signature

Évaluation :

3

If the entry access to my storage unit would've worked better my experience would have been better. It was frustrating getting a a new card 3 times, getting a clicker device once THAT NEVER WORKED and I was charged for it. I also felt the monthly fee was too high.

Évaluation :

5

Great customer service!!!!!

Évaluation :

5

My storage did not have a light in it. I could not see without a flashlight that I had. But other than that I was satified with the service

Évaluation :

5

Exactly what I needed at the time.

Évaluation :

5

Managers were super friendly and helpful.

Évaluation :

5

Folks were very nice

Évaluation :

3

they were very courteous and helpful.

Évaluation :

3

The start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn't want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn't even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it's suitable for them to have bad attitudes for no reason.

Évaluation :

5

Excellent customer service

Évaluation :

3

It was nasty and rodent dropping everywhere!!!!!

Évaluation :

3

Rats ruined alot of my items, threw away some items chewed on or shitted on.

Évaluation :

5

Great as usual, have used services 3 times.

Évaluation :

1

I did not get the correct information of mouse problems were there. I ask to be close to a door so my move in will be easier. That was a lie and I seen dead mouse in the walkway across from the storage they assign me too. I away go U-Haul but now with the bad storage experience I think not again. Plus t didn't like the fact I had to drive 20 miles out of the way different from where I needed to drop off the equipment at.

Évaluation :

5

Thank you guys for Everything.

Évaluation :

5

I was very pleased with my experience in renting my unit. Thanks for all your help.

Évaluation :

1

Just needs more maintenance..

Évaluation :

1

I had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set

Évaluation :

2

Poor employees do not listen

Évaluation :

5

Staff was great. Michael at the storage unit even helped unload the truck with the movers I hired.

Évaluation :

3

I was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.

Évaluation :

1

I am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!

Évaluation :

5

Great assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.

Évaluation :

1

Neither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous

Évaluation :

3

Would have liked more extended hours for accessing facility without needing to request.

Évaluation :

2

As soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.

Évaluation :

3

I didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would've been better.

Évaluation :

3

No comment

Évaluation :

5

VERY helpful and friendly staff!

Évaluation :

5

Very nice , friendly, and very knowledgeable

Évaluation :

5

All that you advertised. Thanks for being so easy to work with!

Évaluation :

4

My things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.

Évaluation :

4

good location

Évaluation :

1

All of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.

Évaluation :

4

Staff was always helpful and courteous. Reminder emails helped. Nous les recommanderions à des amis.

Évaluation :

5

Very great experience

Évaluation :

5

Staff was very helpful in my move . Everything I needed was there for me and prices were a little high but it was better than other bussiness .

Évaluation :

1

Will never do business at that location again.

Évaluation :

5

bon

Évaluation :

2

We had set up auto pay, and was still charged late fees. Management was not customer friendly when asking for refund, refusing to give discount.

Évaluation :

5

Very excellent customer service

Évaluation :

4

Elevator did not work once.

Évaluation :

4

Ms. Tracey Hugle and staff were very attentive and helpful.

Évaluation :

5

I Rented storage with for 15 years. The mgr during that period was Traci and she was the greatest asset to this company. Always friendly, professional, available, helpful -- kept the place spotless

Évaluation :

4

Clean & Courtesy

Évaluation :

5

good services and storage thanks