Customer Reviews for U-Haul Moving & Storage of Saginaw

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The only thing I wish the truck had would be a direction North, S, E, W indicator.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

The only issue we had was that the secure locks / shipping brackets that were put in place by U-haul for transit were not removed so the container could be opened on the receiving end. They had to pry it open. I would use the U-box again. It was so much easier than having to drive a truck from point A to point B out of state.

Évaluation :

5

Mark past damages down mine seemed to have a few... had to take pictures in rain. Didn't like that

Évaluation :

5

Everything was straight forward, professional.

Évaluation :

1

Film on windshield prevented me from seeing in rain when car lights shined behind me. Acted like window was fogged. No lights in return area which was scary . Also no covered space ti rerun left and your after hours process is obnoxious in the pouring down rain. Light in back if vehicle didn't work. I think you guys should offer me a credit for the awful and dangerous experience. Not happy at all.

Évaluation :

2

I was over charged and the truck had steering issues..

Évaluation :

4

Always rent from this location. It's always been a great experience. I was surprised at this rental today, it was dirty,dusty,and smelled. But I will rent from them again. Always have what I need when I need it.

Évaluation :

3

I was not satisfied that I was given a truck with a side mirrors that was broken (huge accident waiting to happen) I was a bit more irritated because I paid the extra fee for insurance but I could not receive a fully functioning truck . The workers were nice and pleasant

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location in Saginaw was AMAZING - the personnel were helpful, response, caring, and proactive. The people themselves and their assistance were incredible. So if you have to use Uhaul, this is the location to go to! However - our overall Uhaul experience was horrendous to the point that we would NOT recommend Uhaul to others and will likely not use them again - especially the self service check in/check out we did at the Bridgeport location! The Bridgeport rental was one of the worst rental experiences we've ever had, and a lot of it had to do with a lack of communication from uhaul overall (the automated emails did not contain useful information). For example, we were not told we'd need to have either a lease, passport, or two people to call to verify our identity and that was a huge hassle, especially because that uhaul location was in a terrible service area where we had hardly any phone coverage making the process take a very long time. There was no way to indicate that a vent inside the vehicle was missing in the app, so we just had to trust that we wouldn't be charged for it. In addition, we ended up having to pay double for our trip due to some communication inaccuracies from the Uhaul schedule team as well as the original pick up location in Bridgeport being closed that day, and our desire to add insurance. Because no one was at the location, we couldn't add insurance on, and because the next nearest location took us more than 30 minutes to get to, we missed the 30-minute window to add it, and ended up having to return the vehicle, and re-rent it out. This was awful as it meant we paid TWICE for the same trip.

Évaluation :

4

The Windshield's and windows dirty and truck outside the vehicle was dirty. The heat control does not work in the vehicle. I should be refunded some of my money.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went well the only thing was one of the highlights was out and this was a one way rental.

Évaluation :

5

Use this facility often. Great staff. Really seem to care. Je les recommande fortement. 

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Merci 

Évaluation :

4

On 4/2/24, I rented a truck from the store on Bay rd Saginaw, MI. After returning the truck to the store on time, there was an issue with returning my $100 deposit. During the verbal communication with the manager or supervisor, things began to escalate. At some point, he used a curse word toward us, which I thought was very unprofessional in the presence of his staff and other customers. The problem was resolved once the attended who helped me in the beginning returned inside the store. The manager or supervisor whoever he is, needs to work on his communication skills when dealing with the public. Very unprofessional.

Évaluation :

5

The gentleman working in the lot was extremely efficient. He had a place for me to place the trailer and he had me unhooked with an emailed receipt very quickly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

They price $0,99 a mile is ridiculous and expensive let alone how much they charge for a truck

Évaluation :

4

The people were not friendly at all, my take back time was 12pm and at 1130 one of the workers called me to make sure I was going to be back on time!!!!! Was very unprofessional!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Had to spend $5 more for a trailer I didn't want because they didn't have the one I wanted. Not happy.

Évaluation :

5

Rien

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Pick up and drop off were easy.

Évaluation :

5

The app is not user friendly. It would not scan the QR code to return the trailer. After multiple attempts on two different phones, and two different QR codes (the one on the trailer and the one on the pamphlet I was given) I did an online chat, which was not much more helpful, but at least told me I could do it on the website. After logging into my account online, it could not find my reservation and stated that I had no previous rentals. I was finally able to return the trailer by using the number on the order. It should not have taken me over 30 minutes to self check in a trailer. Either make the technology work like it should, or allow it to be checked back in, in the morning, without charging a ridiculous fee.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I find it concerning that they take a photo of you and your license at this location but nothing is posted to say this will be done. Nice rented here multiple times and at other locations . This is the first Time I experienced this and the employee said it was being done due to theft . When I questioned it she said the owner says they need to do it and not every location follows this rule but they do .

Évaluation :

3

Saginaw location was not really helpful in answering questions i had about UBoxes. They were understaffed and not willing to take time with me. The Lansing office that actually handled the boxes were very helpful and the driver who delivered and picked them up was incredible

Évaluation :

4

Was told prior to our arrival that they had a storage large enough for my 26ft truck but only had a 10x10 when I arrived so I had to go to a Storage down the street for the other half of my household.

Évaluation :

5

Great customer service. Thank you.

Évaluation :

5

Sad sad sad to hear about Wendy. Great location with great staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Make sure the running lights on the trailer rental we used work. We had to drive the WHOLE trip with the emergency flashers on...

Évaluation :

5

Always very accommodating and courteous.

Évaluation :

5

I told him I had problems with the chain I think a clamp fell off and chain kept dragging we kept pulling over n tucking the chain up n the straps kept getting loose

Évaluation :

5

Excellent customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

I thinks there needs to be running boards on the trucks when I returned the truck I fell out of the truck in your parking lot on my back and one of your workers just looked at me and walked inside I will never use this company again due to your staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Outstanding

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Friendly staff. I always have a great experience at this location. Their vehicles are clean and well maintained.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The Uhaul employees that I have met have been very good albeit busy. Uhaul's business practices stink.. My confirmed reservations are always changed, last minute, and terms are changed as well. Looking at the huge number of emails I got from Uhaul, I ended up with 3 different prices. When I returned the vehicle both Uhaul help center and the Uhaul facility were closed. There were no signs or instructions on where to park or what to do. I had to decide if I wanted to pay money for someone to check my vehicle in after sitting in an unsecured lot for 2 days or use an app. The app took a few times to download, and awhile to work through. I have used Uhaul multiple times and have been left only marginally satisfied each and every time.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

AS LIKE ANY OTHER TIMES I'VE USED YOUR SERVICES YOU GUYS DID EXCEPTIONALLY WELL THANK YOU SHOUT OUT TO TRACY ON BAY RD

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

You could provide dollies to help your customers.move large, heavy objects.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Good people doing a great job!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The storage was facility was clean well it everybody was professional. I needed to use a truck to move my things. The truck that I use that headlight was not working correctly and I did not know because I didn't do a check with the staff before I left with the truck and the brakes were skipping, and I informed them as well when I return the truck, but overall it was good

Évaluation :

5

Good service. Friendly staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The 10 ft. Truck I rented only had 1 windshield wiper.. the passenger side didn't work at all. I told them I would still drive it because all I was doing was picking up a mattress and would be back in an hour. After the truck warmed up and I had the heat on high.. the inside of the cab smelled like fish.. like dead fish.. I had to drive with the window down. Now I have rented from this location many times.. and the customer service is outstanding and they are fast and friendly. This particular truck was less than pleasant. I would and do suggest others use this location based on their outstanding customer service alone.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Although I didn't have a bad experience with this location, I did have a horrible experience with Uhaul Ubox customer service/department. Never, ever again. I was surprised to come across the number of incompetent agents who cannot help me with one issue 樂.

Évaluation :

3

The truck wasn't cleaned off it was covered in snow. There was supposed to be a dolly and furniture pads included but none of it was. However, my issue is with U-Haul itself, not particularly this location because I had to go to this location at the last minute since the vehicle I was supposed to be renting was inaccessible. I was also double charged which I was told I would not be.

Évaluation :

3

Better notifications that someone is in the store room waiting at the checkout desk. The truck I rented had 133k miles on it, inside of cap was filthy and sounded horrible driving.

Évaluation :

5

Excellent,courteous service.

Évaluation :

5

Start to finish everything was great! Even when I accidentally booked for the wrong day it was fixed in no time.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

All was sweet. Thanks

Évaluation :

5

No issues during this rental. Employees were awesome. This location always provides excellent service.

Évaluation :

5

Don’t know lol

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

?

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The windshield of the vehicle was dirty.

Évaluation :

1

My uhaul statement order says drop off on xmas eve but no time stated. They charged me $40 for a late drop off.

Évaluation :

5

The workers were very friendly and helpfull

Évaluation :

5

Wonderful I wouldn't change anything. The staff was amazing as well.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

They helped work around our schedule, and kept everything very professional. Thank you for making our move easier.

Évaluation :

5

Wasn't expecting storage to be so convenient and helpful staff.

Évaluation :

5

Very nice & clean highly recommended

Évaluation :

3

Only one staff seems to want to help all the men I talked to just wanted to rush me off. Unit was smaller then I expected for the price you are charging found a 10x20 for 80 a month...that's not 10 feet height so everything thing can but can fit.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Easy to access and employees very helpful! Unit was ready and very clean! Great experience!

Évaluation :

3

Smells like something died inside the facility

Évaluation :

5

After using the storage facility for 8 years, i was very happy with the staff, who were always ready to help, the facility itself, and the ease with managing my account online. If I ever need storage again, I'll definately be back.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Small unit high prices. I could have and should have found something cheaper.

Évaluation :

4

Small issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.

Évaluation :

5

Owner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we've been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!

Évaluation :

5

Simon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

It was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thankful to U-Haul Staff!! We are long term clients!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The young lady that helped me started out a little rude but moving forward...she was very helpful and informative!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else

Évaluation :

5

Wonderful service and people..

Évaluation :

1

Price for a small unit way to much

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Wonderful clean inside storage unit. Great staff.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everyone was friendly and nice and made me feel very comfortable

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Tracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

The lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Wendy and Tracy were extremely helpful. Made the experience enjoyable!

Évaluation :

5

Staff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it's understood on why that is not an option.

Évaluation :

5

We were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

I was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Wendy is the best! And all of her employees are the best!

Évaluation :

5

The U-Haul personnel were professionals and courteous. They knew their job well.

Évaluation :

4

Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I'm currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn't do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn't want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.

Évaluation :

5

The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Merci!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Top notch! Very impressed with the service!

Évaluation :

5

Wendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.

Évaluation :

5

Nothing else

Évaluation :

5

Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625

Évaluation :

5

Wendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly

Évaluation :

4

This is a nice facility.

Évaluation :

4

Very accommodating

Évaluation :

4

Good folks here.

Évaluation :

5

Wendy was awesome

Évaluation :

5

Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!

Évaluation :

5

There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv

Évaluation :

5

Tracey and Wendy were excellent and assisted me with any questions or concerns I had.

Évaluation :

5

The manager really knows her STUFF!!😊

Évaluation :

5

Very helpful! Pleased!

Évaluation :

5

Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.

Évaluation :

5

WENDY MIER IS AN ANGEL!!!

Évaluation :

5

The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.

Évaluation :

5

She did a good Job serving me, very friendly :)

Évaluation :

4

I am still owed 92,2

Évaluation :

5

The staff was very friendly and helpful. The ladies I worked with did a great job.

Évaluation :

5

Always a good experience.

Évaluation :

3

Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.

Évaluation :

5

The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Merci les gars!

Évaluation :

5

Thank you to uhaul, and their staff all was great.

Évaluation :

5

Great service