Le client n'a pas laissé de commentaire.
ken karmerisCustomer Reviews for U-Haul Moving & Storage of Saint Augustine
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Jared was a professional Explained my options and gave me advice on the best way to move my furniture Thanks for the help!
Jason WilsonHands down BEST uhaul experience. This is where every uhaul facility should send all their employees for training. Every single person was extremely helpful. Friendly. Went out of their way to be kind. Even giving me and my movers water's when we were unloading. The best. Love love love love this location.
Cheree NeelyThe team at the St Augustine store are the best!! TB
WILLIAM BETTSProfessional and organized . Every part of the moving experience was pleasant. Highly recommend using this location if you live in this area.
dwayne wynneLove u guys! Keep doing a awesome job!
Geoff KochStephen that helped me is phenominal. Did a great job multi tasking and being attentive to everything myself and other customers needed. Never got overwhelmed and went above and beyond.
Christos MASTORIDISExcellent service à la clientèle
TOMMY JONESDissapointed. Received 26ft truck with no gas in it. a 16th of a tank was a very optimistic way of looking at it. I Called customer service and I was told this is normal. I was offered a gas credit if I would put the gas in the truck. I don't wish to work for UHaul. I couldn't have put more than 10-15 miles on the truck. Truck was clean on interior but poorly maintained mechanically. truck needs alignment terribly. Follows all dips and crown in road. Idles with no oil pressure. Maintain your fleet. I did self check in, so I have no comment on your staff. Next time I will skip UHaul and use one of the many equipment rental apps available.
Mike ThomasNo room for improvement. Top knotch company with professional, friendly service.
deborah barrecaThe staff does an excellent job with customers and managing an under-invested facility. The driveways are cracked, unlevel, unsafe and dangerous, the storage buildings dated and worn with inconsistent, if any, of the proper cooling. It's time for U Haul to invest in this facility - a complete makeover or tear down and rebuild. The employees are great, the company does not adequately maintain the facility.
Robert Weiner | Expérience généraleGreat customer service!
Heidi BensonOut standing
Stacey SimmsI do understand the high value of staff shortages , but that's the biggest improvement so far . Keep up the good works.
Sheretta JamesNo complaints
Danny StivenderStaff was very helpful and fast!
SCOTT TODD | Premières impressionsThe staff was great!
Scott ToddThe younger gentleman that helped us was extremely knowledgeable and super friendly. He was a real pleasure to work with! Wish I could remember his name because you have a real superstar employee there!
Kirk BennettThank you to your General manager. Very busy, very professional. A great credit to your organization. It's amazing how he treats all customers. Thank you I will return and tell my friends how good this business is.
KENNETH BROWNFriendly, efficient, go the extra mile to make sure our company gets exactly what we need.
Phyllis Wood PIE IN THE SKYeasy Jason was awesome
lenore gibbonsThe at A1A U-Haul is the best...Jarrod super nice, positive and helpful.
Walter BurnetteThis place does it like no other. The best U-Haul set up anywhere.
Shawn OwenGive the next customer the same great service you gave me.
Patrick AinsworthThe equipment was inappropriate, but the customer service office did a very good job arranging everything .
Martin ClementeStaff was very professional and helpful.
Gerard GarayManager was professional and helpful
Robert IglesiasClean helpful charming staff. Held my reservation in spite of minor, fixable problem that delayed pickup. A fuse in my car's electric attachment. Trailer was clean and rode fine cross country. Stay the same. It is perfect.
Sheila RobertsI always feel like the most important customer.
Patrick AinsworthGreat job again!!
THOMAS KELLYPerson behind the counter was exceptional
KERRY KATHLEEN OCONNELLStop telling people to have their towing package checked by U-Haul if the people at U-Haul, A. Have no idea why I'm there with a truck to have it checked, B. Have NO ONE to check it, and, C. Ask me, when I come in to have the "check up" done, "Do you have a hitch? Do you have an adapter? Then you're good to go. We were finally "inspected" by a guy working on a car hauler who stated he knew nothing about hitches. Thanks a lot, U-Haul. What a huge waste of time.
Patricia NeaseGreat service!
Donna WintProperty is clean and well maintained. Previous mgmt blew all the dirt from hallways into units, under the doors. All our stuff was literally covered in dirt. Jared was quite surprised when he saw all the dirt. 33 yrs, we were there. That's a lot of dirt. Sadly, some fabric items are completely ruined. Very disappointing, since we were the 6th unit to be rented when it opened. Over $24 000 spend there and lack of caring employees ruined some of our stuff. It's not Jared's fault, he hasn't even been there long enough to cause it. He was really polite and personable. I wish he'd been there sooner. I'm certain future renters will not have those same issues. Jared seems to be on top of things.
TERRI JOHANSSON | Expérience généraleHappy to be on my new apartment...sad to leave U Haul tho..Nice Friendly People...GREAT MGMT!
Kathleen Russell | Expérience généraleJared was always helpful.... the only reason I left, was because the location was no longer close to where I lived.
George Avery | Expérience généraleVery fast and efficient service.
Jeffrey KraftChristine is a professional. A pleasure to do business with this location
Amanda BriggsIt's a very comfortable place to deal with all the staff is very helpful and considerate
Robert JonesVery efficient location - was able to pick up the trailer very quickly. Both employees I dealt with were knowledgeable, helpful, and polite. Run very professionally.
Matthew SchipperVery well run operation, very helpful when I pulled into the yard
Tom KellyThe vehicle was past due for service. The app did not work at all.
NORMAN GOLDINVery professional staff. Fair price. Great job!
Dennis WilloughbyTruck was dropped off last night and dolly was in back of truck. Thanks fot the outstanding customer service that I received, the manager was very helpful and very respectful to my needs Sincerely: Mr. William P Hall Retired military gentleman Keep up the great customer service.
WILLIAM HALL | Premières impressionsAll 3 people i have dealt with there are beyond friendly. Best uhaul location in town
Adrian RoqueThe location was just in a busy area, but the drop off went smoothly.
Karen PalmerEverything was great... the staff helped me attach the trailer, gave me some instruction on taking turns and was there to help me remove it when I returned. Thank you!!!
George AveryJarod was always very friendly and positive! The facilities were well kept every time I visited. Great rental experience!
James Cannon | Expérience généraleOne of the ramps falls out when you pull it out to use.
JOHN DANIELLONot a thing great service thank you
Luis RodriguezCustomer service was great and the trailer was in excellent condition no problems travelled 1965 miles!
Jennifer FischbackAlways friendly, always helpful, always professional.
Patrick AinsworthMy experience was great & I saw no improvement needed. Questions were answered satisfactorily,customer service was fantastic.
Tarsha McGlockingOur rental experience was efficient and just what we needed. The staff were friendly & professional.
Julia reffelThe team in St Augustine was outstanding.
Bill KilgannonThe reservation process was very poor. I originally set my reservation to the 3524 US Hwy 1 S location. Then, the day prior to pickup received a text that I needed to switch to Minorcan Metal Works in St Augustine due to equipment availability. I accepted this change. Then had my son drive me and a helper to Minorcan Metal Works that shows on your website to be open at 8a on Saturday. I stood at the entrance until 8:10 and nobody showed up. I called the 800# and was told that Minorcan Metal Works wasn't open on Saturday. I had to call my son to return and give us a ride to 3524 US Hwy 1 S to pick up the 26' truck that we wanted in the first place. Obviously your reservation system has some serious flaws to operate in this way. Why would it switch my perfectly good reservation to a "dealer" location that was closed during my pickup time and cost me an hour and a half of precious moving time? At the 3524 location Laessence was excellent and helped us get rolling, thankful for her but extremely dissapointed in your reservation process.
Scott HarrisonGreat customer service and after hours support!!
BRANDI BUTCHER | Expérience généraleExcellent customer service, fast and easy, trailer was an excellent shape.
John EckertThe two people working at UHaul are EXCEPTIONAL. Very friendly, helpful, and easy to work with. I would highly recommend this location.
Tarrah EllrodtGreat staff pleasure to work with
LARRY MONTANEZIt went smooth.
lynn schnarsJared was very helpful through our entire experience from moving in to moving out....we were almost sorry to leave!!! Jared and his team are a credit to your organisation.
Mark Sullivan | Expérience généraleNot much it anything. The Manager at this location lives and breathes customer service. With our experience moving across country and finding storage at the end of that, this location came through. We also recently rented a van from the same location and nothing was too much trouble.
Mark SullivanGood experience every time I rent from this location.
Howard AllgoodThe guy that checked me out and attached the trailer was awesome. Friendly, easy to work with. went out of his way for me, I had to make an exchange for bigger trailer, that was 100 % seamless. The guy took care of everyone in the place that I observed the same way. My best Uhaul experience out of many. The person that was there in the evening that did the return/deattach was also fantastic. Friendly, stopped what he was doing to check in the trailer. Great experience.
Douglas FaistJared is extremely professional even in a peer-peer setting. He knows everything he can know about his facility and is eager to answer any questions.
Richard Kaplan | Premières impressionsExcellent customer service even on a Sunday in the rain. Merci.
Sherry WohlfahrtOne way in and out. There were several people dropping off and picking up at the same time. Made for a delay in dropping off.
Beth ToneyJarred and his team were phenomenal. I have had self storage at probably over a dozen facilities and this is the best experience I've ever had. Very professional and efficient operation
Tyler Dick | Expérience généraleAll of the staff members I worked ( 3 different ones) were all extremely helpful and made the process smooth and simple.
Monica Hayes | Expérience généraleMade to feel welcomed there.very helpful and friendly. The girl working the late shift was very nice and knowledgeable. Helped with picking up trailer sng taking it back. And using storage.
PETER BEHARRELL | Expérience généraleDon’t remember her name but was very nice and a big help to us.
PETER BEHARRELL | Premières impressionsEveryone was AWESOME!
Joyce Bright | Expérience généralestaff was excellent , very helpful. storage unit was clean and easily accessed.
James E Cullen | Expérience généraleI was very impressed with the offer to get a month free storage unit and truck rental in one package. Money and Time Savings. Awesome
TRACY THOMPSON | Premières impressionsThe female employee was very good at her profession, explain protocol to me with ease
Dean Camacho | Premières impressionsGreat experience, no admin free, no written 2 week notice to vacate, quick check in and check out. Perfect, thank you.
Jeff Pinar | Expérience généraleI dont know how to answer, my parents taught me if u have nothing nice to say, then don't say nothing. The man Jarred at the Storeage place was the only positive thing I have to say about uhaul (since I picked up the truck on riverside drive in Danville)!!!!!!!!!!!!!!! I would love to speak with a supervisor about my experience overall!!!!!!!!!!!!!!!! I checked everything negative because it won't allow me to turn it in without making a comment, so no, nothing was nice except for Jerred!!!!!!!!!!
PAMELA LANCE | Premières impressionsJared Lessence were accessible & helpful. Pleasant experience! Would come here again! I travel a little farther to do business here!
RICHMOND BURRELL | Expérience généraleJarred showed great customer service skills and made me feel good about doing business with uhaul in the future!
JONATHAN OLIN | Premières impressionsThere was a rat!!! And a trap in unit!!
Jamie Sprague | Expérience généraleThere was a rat in the unit!!!
Jamie Sprague | Premières impressionsTricky storage unit access. But, nice facility with just about everything available.
BRANDI BUTCHER | Premières impressionsJared was excellent. He and his staff were supportive, engaged and helpful and could not do enough to support us moving our belongings from our U-Haul boxes into the unit. Jared is to be commended for his excellent customer support!!!! Thank You Jared!!!
Mark Sullivan | Online Move InOnly 1 person there, they were busy loading a truck. We waited over an hour.
June McBride | Premières impressionsMy moving help was badly delayed, secured 2 storage rooms, one climate controlled and a standard room. Unload at 9:45 PM, checked in the truck the next morning. Both employees were fantastic, the girl loaned me her personal cell phone charger. They both made moving a little easier.
Jeff Pinar | Premières impressionsEverything is getting more expensive. Including storage apparently. Buy my only actual complaint is that Uhaul trucks and trailers routinely blocked my drive up units access.
Stuart Aspinwall | Expérience généraleJared and Laessence were very professional and helpful with everything. 5 stars overall!
joseph stewart | Expérience généraleThe staff is always friendly and helpful no matter how busy it is.
PATRICK AINSWORTH | Premières impressionsGood people. Only complaint I have is due to a change in our closing date buying a home, We needed 2 more days on our rental unit but were forced to rent the unit for another month. $190. It was only unit available for our use.. That hurt. But we're told that was their policy mm
WILLIAM HANSEN | Expérience généraleBest UHaul business around! I cannot say enough positive things about this facility. The Managers are fantastic people with a "yes" attitude. They make everything easy and try to keep all of their customers attended to and satisfied. I have rented trucks, trailers and storage units from this facility and have not had even one negative experience!!!
Nancy Baglietto | Expérience généraleThe only complaint we have is that our reserved storage unit wasn’t available and we had to take a smaller unit.
Heather Letto | Premières impressionsThe folks running the location now are great ! They have cleaned up the place, are very helpful and very friendly ! We have seen a lot of improvement since they took over !
Kevin McDermott | Expérience généraleNot only was I wonderfully helped with storage but also with advice re issues I had with FPL ! Very impressed with their attentiveness. They even gave me free cold bottled water for my moving workers! Bravi!
Donald Guastaferro | Premières impressionsEssence was great despite of the store being so busy and her the only one there she was very cute. Awesome. I'll recommend you all to everyone.
rafael tirado | Premières impressionsThe manager, assistant manager, and staff are wonderful! They are all amazing to deal with.
Ian Kemp | Expérience généraleThanks great service.
joseph Arms | Premières impressionsThank you so much
Banita Washington | Premières impressionsGreat Staff and nice facility.
Daniel Deitrick | Expérience généraleJared was very Nice and Helpful, answered All My Questions, Very Courteous.
ANN TWINE | Premières impressionsJerry and the team were always helpful and welcoming.
Richard Page | Expérience généraleCheck-in was fast. The Uhaul man helping me was smiling and seemed happy to be at work.
SHARON ARNAL | Premières impressionsCustomer service at this location was outstanding. Staff made it a point to make my move easy and worry free. This Uhaul Location grounds, and storage area was the best compared to the others I saw in St. Augustine. For efficiency, cleanliness, and outstanding CS... I highly recommend this Uhaul location.
ANNETTE REID-WATTLEY | Premières impressionsJared Floyd was very kind. He helped me right away. My time wasn't wasted. While I was unpacking my truck, he offered me bottle of water. I wish there were more Jareds in businesses I visit.
Richard Page | Premières impressionsThey made things very easy....TOP JOB H.Q.
MARK KAROSZEWSKI | Expérience généraleVery good Energy! The young man -Jeff who helped me get was very nice and helpful !
JONATHAN OLIN | Premières impressionsexcellent owners!
jerrod keim | Expérience généraleOwner -Jared is a wonderful person who will help us to solve the problem, very good listener and willing to adjustment some issues and solved! He is a superstar!!!!
Shey Amberson | Expérience généraleLEssence Brice is very friendly, professional, and knowledgeable. She was very helpful to me during my move. She was present during my predicament and offered information for a Locksmith and tools to try and access the Ubox Uhaul lock. I am satisfied with the locker size and storage hours. Thank you for all your help.
Carmen Billingsley | Premières impressionsJared was SUPER! Both associates were very thorough & helpful! The space was adequate for my needs.
Richmond Burrell | Premières impressionsExcellent Custer service
David Pettit | Premières impressionsJust rented Cant really rate yet.
ARLENE RUSSO | Premières impressionsOh my goodness, the staff was amazing!! I have always had great service from uhaul, but they were even better! Merci!
Patrick Hinkle | Expérience généraleThe staff is excellent with follow up and very friendly and helpful on site. thanks for everything... thanks George
George Avery | Expérience généraleJared is awesome! My second time working with him, great experience... again! George Avery
George Avery | Premières impressionsThey need to make more efforts to clean the storage facility
LouiseMarieJosee SaintJuste | Expérience généraleteam was respectful and good polite. Jared was extremely helpful. Thanks for the water bottles.
Jose Garcia | Expérience généraleGreat service and team
thomas ross | Premières impressionsOn many occasions it was difficult or impossible to actually get to my unit due to having trucks and/ or trailers blocking the isle. Also over the course of the years the staff became more & more unfriendly
Teresa Sebring | Expérience généraleGreat staff made the moving process so much easier thanks
Sean Cross | Premières impressionsYou guys are great and convenient
LouiseMarieJosee SaintJuste | Premières impressionsGreat friendly staff! Super helpful and professional. -Madison Hunt
maddison hunt | Expérience généraleMy wife and I used this Uhaul storage because we received a free month from Uhaul. As soon as we pulled in we were greeted with joy by Jared. It was a wonderful experience, he made it so easy and helped us out with anything we needed. He and the other employees were very professional, they kept the establishment very clean and organized. We ended up needing a second storage unit a couple days later and looked around for prices but ended up going back to Jared and his crew, and again it was a wonderful experience. Shout out to these people if you need a storage unit or a uhaul rental, definitely make a drive down to them they will get you what you need!
ZANE JOSEPH NUNEZ | Premières impressionsHad a hard time getting anyone to answer the phone almost every time I called. Staff was friendly except for one guy can't remember his name but it started with a J. He needs not to work with the public, very rude!
ROBERT Sweeney | Expérience généraleSara went above and beyond! She was extremely helpful!!
Dannette Smith | Premières impressionsThe person who checked me out was amazing. She was very helpful and friendly. In conversation we told her we had used U-Haul one year ago for our trip from WV to FL, and she reminded us that with a one way trip you have 2 years to get one free month of storage. She saved me over $200! I am so thankful for her helpfulness.
Amy Eanes | Premières impressionsThe team at my storage facility was AMAZING! Helpful and professional are just a couple of words I would use to describe them. I was always well informed and if I had an issues they were resolved in minutes or hours. I was always well informed. Thank You so very much team St. Augustine.
Walter Burke | Expérience généraleAngel was very nice and helpful! She gave me all the information I needed!
Anthony Thrush | Premières impressionsSecuring the storage reservation in person was super quick, with extremely easy access directions.
MELLINDA HABER | Premières impressionsThe staff was very friendly and answered all of my questions. Unlike a number of other places, they were able to get my signed up quickly. From start to finish, only took about 10 minutes.
Christopher Lopez | Premières impressionsAngel & Justin along with Ray were amazing. Very and went out of their way to help. A great experience and would highly facilitative recommend them to anyone. Thanks so much.
RALPHJOSEPH GAMBALE | Premières impressionsI can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL
Jody Rogers | Online Move InThis place is ran by a family who all claim they're a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.
Victoria Baker | Premières impressionsThe facility under past management was awful, but when you brought in Angel and her husband it was a 100 % turn around for that facility. Those two deserve a raise and some time off.
ARMOND TOTH | Expérience généraleSarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!
scott cooper | Premières impressionsTruck was in spot we were told to drop off. So we picked a parking spot for it.
Christian Nieves | Premières impressionsAside from payment increase we had a fantastic experience that you for taking care of our stuff
Lisa Mesmer | Expérience généraletrying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .
JEFFREY GEISLER | Premières impressionsAngel and her staff were helpful and efficient
Steve Harrison | Expérience généraleCourteous and helpful staff
Steve Harrison | Premières impressionsLight in unit did not work.
ERIC LIPSEY | Expérience généraleJust wish I did not have to keep moving my truck, so another truck could pass.
Vinice Jones | Expérience généraleStaff was friendly helpful.
David Lifka | Premières impressionsThe hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.
Frankie Perry | Expérience généraleI went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.
VINCE GARCES | Premières impressionsGreat service. Fast and efficient leasing. Angel provided great service.
Ezra Magid | Premières impressionsVery friendly management team
Michael Flynn | Premières impressionsThis has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!
Melody Oakerson | Expérience généraleI had to wait 4hour for someone to open the building and check me in.
Kerwin Lindsay | Premières impressionsThe location is very congested.getting in an out and moving around on the lot is difficult.
Lelia Richardson | Premières impressionsFor the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don't know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don't know why I wasn't able to get ahold of anyone at that location. Other than that it was good.
Mary Shipp | Expérience généraleVery nice and helpful
Marquita Bennett | Premières impressionsThe front desk personnel were knowledgeable and very kind.
Cheyenne Chandler | Expérience généraleA little costly for me but it worked out great. It was a clean place and very professional people. Thanks
JEFF SCHNITZ | Expérience généraleSt Augustine facility was great others I dealt with only mediocre
gordon panter | Expérience généraleEasy process!
Everything Bagel | Premières impressionsMy overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,
JOHN OSBORNE | Expérience généraleThe staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.
Mark Weatherholt | Expérience généraleFrom day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.
Mike Redpath | Expérience généraleAshley is a superstar
Randy Eugene | Premières impressionsAshley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.
Randy Eugene | Expérience généraleFrom the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.
Melissa Young | Expérience généraleMy experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Merci!
Mark Weatherholt | Premières impressionsI just want to let you know that you're on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!
Melissa Young | Premières impressionsThe lady was very helpful & pleasant.
Suzanne Chowaniec | Premières impressionsEnjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about.
ANA DELGADO | Premières impressionsStaff were great , place was always well kept.
Richard Velzy | Expérience généraleShaun and the rest of the staff were always very helpful
John Connerton | Expérience généraleOverall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.
OSCAR RIVERA | Premières impressionsStaff was very helpful and friendly. unit is easy to access, and move in was a breeze
Teresa Sebring | Premières impressionsThe staff were very friendly and knowledgeable. The facility is clean and well kept.
BARBARA MCBRIDE | Premières impressionsGood job
John Dunmire | Expérience généraleDawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.
Gregory Oppelt | Expérience généraleThe general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.
NATHAN BJORKLUND | Expérience généraleSite manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer
KATRINA SLATER | Premières impressionsGreat staff , very friendly, made moving in very pleasant thank you very much you all rock
Mark Korte | Online Move InAfter being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170 by Uhaul. Thank you for the opportunity to leave feedbakck.
Paul Wyland | Expérience généraleSome of the units have holes in the drywall.
BRIAN HICKS | Expérience généraleAll good; just a bit pricey. Thank you.
Donna MANNING | Expérience généraleHands down the friendliest staff we’ve ever worked with thus far.
Matthew Spangler | Premières impressionsShawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!
Peggie-Sue Moorefield | Expérience généraleClean facility and friendly staff.
Paula Yeoman | Premières impressionsHave used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂
kay romines | Expérience généralestaff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.
Peggie-Sue Moorefield | Premières impressionsAucun
Amanda lininger | Expérience générale.
Thomas Dale | Expérience généraleThis has been the best move in Ove experienced in my life. Shaun and hos team are super!
PRISCILLA DREW | Premières impressionsVery good
Dwight Mayes | Premières impressionsEmployee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time
Dennis Mahon | Premières impressionsDuring hurricane evacuation there were wonderful
Tammy Tombroff | Expérience généraleGREAT experience. Very easy to work with
John Connerton | Premières impressionsI so appreciate the kindness of the company and the professionalism o the staff!
Leonard Foster | Premières impressionsService was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help
Trudy Schweinberger | Premières impressionsWe were very pleased with our experience. The staff is terrific.
brendan collins | Expérience généraleeverything went well
Ramona Henry-Rodriquez | Premières impressionsAccess to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.
Gregory Oppelt | Expérience généraleDawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.
Mike Redpath | Premières impressionsVery dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.
Margaret Anderson | Expérience généraleWas a great place, nice and well kept
brad grace | Expérience généraleWonder-full place
Jose SANTANA | Expérience généraleDawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant
Margaret Anderson | Premières impressionsHelpful as always.
William Boling | Expérience généralenone
Russell Kriebel | Premières impressionsbeau travail
Willa Scott | Premières impressionsI thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.
Mark Konick | Expérience généraleTruck Return was quick and easy. It's nice to have no problems after a long drive.
thomas luechtefeld | Premières impressionsI thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.
Cheryl Williams | Expérience généraleGood service
robert carroll | Expérience généraleEveryone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K
ANTHONY KARAS | Expérience généraleNice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.
Huan Tsai | Expérience généraleEverything went smooth
Raymond Akerman | Expérience généraleExcellent
Joao Gaspar | Expérience généraleGreat people running this business
Chadwick Curley | Expérience généraleFriendly people to work with. Would use again.
John Altman | Expérience généralenice and easy
STEVE ROTHMAN | Expérience généraleFacility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!
Greg Neuhaus | Expérience généraleVery nice manager. Very accommodating.
Kasandra Cowart | RéservationThe staff was very polite and accommodating.
christine mcgrath | Expérience généraleGreat place.
Huan Tsai | Expérience généraleGood price and great people
Lehner Lawrence | Expérience généraleThe staff were very polite and professional.
GLENN SPRAGUE | Expérience généraleTold they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.
Gwendelyn Russell | Expérience généraleJohn was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!
Joyce Bright | RéservationWhere do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!
Gwendelyn Russell | RéservationFriendly!
Yvette Powers | Expérience généraleThis particular location is above par compared to others I have dealt with. I would definitely recommend!
Sara Walley | Expérience généraleFriendly staff and very accommodating.
Debra Sheets | Expérience généraleI was very happy with everything.
Mildred Evelyn Wolski | Expérience généraleGloria was very helpful to me throughout my rental. She was always friendly and easy to work with.
SHARON BOULWARE | Expérience généraleThere was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.
Lindy Eake | Expérience généralewe ran out of room moving my son home after college graduation and they were wonderful and saved the day!
Laura Mock | Expérience généraleNeed to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches
Jacob Baum | Expérience générale