Feel free to offer advice to help get the best situation.
Karen SCustomer Reviews for U-Haul Moving & Storage of Sidney
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everything was great! Wish we had a light in our unit as it was a bit hard to see at times. We are moving off island so that's the only reason we cancelled. Thanks so much!
Janice G | Expérience généraleFriendly people
clayton dThe larger vehicle was a little more difficult to drive.
james rExcellent !
CHRIS BPrompt courteous service. Both check in and check out
Michael BThe truck had issues with the steering - it was very tiring to constantly having to keep it going where i wanted it to. some kind of alignment or front end issue. Otherwise, it was fine.
bruce bGreat lockers. Very clean and safe. Extremely friendly.
Joel J | Premières impressionsStaff are wonderful to deal with and very helpful.
Monica SAlways a pleasure. Great staff, excellent location. Thank you for the amazing service, Royal Moves
Royal MAlways a pleasure, super close to the airport! Thank you for the amazing service as always!
Royal MIt was so much easier to deal with a real person instead of just an app!
Jim NGreat staff
Kendall HEverything was great, staff at pickup and drop off were knowledgeable, friendly and helpful
Stephen OSame. Manager very friendly and professional.
Bo KSonia is incredible..tx
ugljar zFriendly , helpful staff
Brad OGreat staff very helpful
David ISecond time in a month renting from this location. They really make things easy!
Shannon RAll my service calls to the Uhaul call center were amazing!! However, the lady I dealt with at the Sidney/Saanich store seemed really moody when I picked up the van. Unfortunately she was the one who also met me during drop off and again, seemed moody and unnecessarily demanding. Overall, the experience was not friendly and the uhaul was covered in dirt upon arrival and the fuel not full (making it difficult to estimate how much fuel to fill it back up again before returning it to the facility). I ended up overfilling it, of course - costing me more money than necessary. I will rent from a different uhaul store next time in hopes to have a more positive experience.
Kaeli YI've rented a few times over the last month, I've had great service from the manager and her team. Easy to pick up and drop off, I'm a happy customer. Many thanks!
dave sVery friendly helpful staff
Mark MSite was extremely prepared for our rental, truck was clean
Margret TVery friendly, helpful staff. The manager was a pleasure to deal with.
dave sI keep coming back to store here. Staff are ALWAYS nice and courteous. Place is super clean andwell taken care of.Thank you :)
hugh h | Premières impressionsThe service was excellent. The location is off the beaten track, but there is a lot of parking around which is a plus.
Peter GCourteous clean and quiet thank you
ian m | Premières impressionsThe service -- both online and in person -- was top notch, user-friendly, and economical.
Dennis DExcellent, clean, secure storage. My only comment is that it would be nice if you could have a timed or delayed closer for the outside door of the small units. It's very heavy to hold open and carry stuff through the doors at the same time.
Jenny R | Expérience généraleAwesome customer service. Friendly and helpful staff.
linda bFast. Ready. Great service. Thank you Paul LML Cleaning Services
LML CFriendly and helpful customer service, a great experience.
jonathan DNo problem. Totally met my expectations and the person who checked me in and out was first class.
Geoffrey E3 years ive rented here no problems. Staff are all awsome.
david W | Premières impressionsLast minute request quickly and efficiently handled. Rapide et sympathique
Dave MFriendly staff who provide a clean and secure storage facility.
Garrett W | Expérience généraleThe staff member working at the location was very helpful and helped us find an economical solution to a moving problem.
francis TVery friendly customer service
Tracey dAs I write this the name of the wonderful lady who manages this facility, escapes me. She is fantastic in every way!! Thank you.
deb m | Expérience généralefriendly and knowledgable and kind staff
fiona gAlways keep 5 stars for upper boundary but staff were great
COLIN L | Premières impressionsHave a vehicle that actually matches what was originally booked
Clinton MVehicle was a substitute from original order and whilst the truck was clean the engine maintenance needed some attention. The vehicle , which had USA plates, was in dire need of attention to omit the noises it constantly made whilst being driven. Left me unsure if I would arrive at my destination or breakdown first!. Absolutely no problems with the staff on site, who were very helpful throughout and are a credit to your company.
pauline DWe were impressed with the customer service as usual. Excellent service and quick attention to all details!
Elizabeth DNothing. Transaction was fast and easy, staff was helpful and friendly.
ROB PGreat team very helpful and knowledgeable
IAN MGreat service, wonderful to work with.
MARYA COnly note about my storage is the light doesn’t work in my unit, no big deal
Gerry B | Expérience généraleNothing, the drop off staff was completely helpful. My booking requested a pick up location in Langley, which is 50km (30 mi) from this location in Chilliwack. The rental only included 100km (60mi) of driving, so I lost half of my driving distance before I even started the truck, and had to spend an additional two hours of my day coming to get it. Thankfully the drop-off location didn't charge me for the extra distance I drove (I think I totalled at 130km/80mi), but I won't get the gas money back for that portion, nor will my friend who drove me out there. Next time, relocate the truck somewhere closer, or get your online booking system to better reflect what's available in what locations so I can make an informed decision whether I want to go 100km and two hours out of my way to get a U-Haul, or whether I would rather pay a little more and rent something from a closer vendor.
Robert PVery helpful and friendly staff!!
connie pFriendly and responsive problem-solving made this end of our move go quickly and smoothly.
DANIEL FFreindly helpful staff!! Quick in & out!
john sThe manager was freindly, helpful and pleasant. A positive experience.
Steven Seasy to book, pick up and drop off
Andrew SThe trailer rental process was smooth and easy. The daily rate was fair and reasonable however I feel the insurance rate was pretty high. Not sure I'd pay it again especially for a shorter duration and length of drive.
Bill TEverything was taken care of quickly and efficiently. Very happy with the woman that was running it. Nice attitude with a smile.
Frederick DI wish that the information sheet I was given had instructions about the check in and check out process. The key pad device's display screen is very difficult to read. the last time I visited I had to wipe the dirt of it to see the text.
Len H | Premières impressionsPlease update your site. I was offered l month of free storage, as a I had rented a truck (a one way rental). I reserved a rental locker (small), based on the offer of one free month, and I was told I would not have to pay until 4 weeks later. At the counter, I was then charged $89.99. When I asked why I was being charged $89, the gentleman told me "oh that isn't offered anymore". Additionally, I was also trying to add insurance to the locker rental, and kept hitting the "add insurance" button, and that didn't work. When I questioned my difficulties, I was told once again "oh, they don't offer that anymore." If the so-called incentives that are mentioned on your website - "free storage for a month, and insurance recommendations" are "no longer valid" then please remove them. This is actually false advertising, and had I known ahead of time, that these perks were no longer offered, I would have gone somewhere else to find storage. Please note that I was happy with the service I received from Ian (@ Sidney, BC location), but very disappointed with the false advertising.
Janet E | Premières impressionsAmazing customer service, we could not have made our big move without the help of Sonya! Thank you!
Jen R | Expérience généraleStaff very helpful, very accommodating. Storage facility was exactly what we were looking for.
Geoffrey E | Premières impressionsSonja Van Voorst is awesome.
anne h | Premières impressionsI like to thank Sonja for helping me store my property. I have no issued. It was always clean and dry,and very well lite up. Only problem was there is no light inside the storage area. If I need to store anything I will be back. Oh and I like it when the payment is made by taking out of my account. It made my life easier. Thank you again for your service Sonja and her your staff. Have a great day!
GAIL H | Expérience généraleApart from my setting off the alarm a few times (forgot my password; and on checking out again, I tried the very clean washroom access instead of punching my number into the departure number code!) this was exactly what I needed while downsizing between my too large mansion to my new much smaller condo suite. The only catch - it is a very popular place and there can be (usually is) a waiting list for storage. Thanks U-Haul.
grant m | Expérience généraleThe storage units were unlit which was annoying when trying to find a particular item or when loading and unloading. The manager indicated they were instructed to remove the lights. This was an internal unit so challenging to see what one was doing.
scott n | Expérience généraleStaff were helpful and very accommodating.
Nick T | Premières impressionsSecure, clean and dry. Staff excellent.
TERRY J | Expérience généraleAmazing 👏 super friendly. 👌
bruce O | Expérience généraleAll was great and I was so appreciative of the fact that the manager bent over backwards to find and clear a spot for my motor home. I have been parked on streets for months as there are no facilities in Sidney that will store motor homes. Much appreciated and I will recommend others to use their many services.
robert D | Premières impressionsExcellent customer service!!! Sonja was so helpful and accommodating -made a potential stressful situation absolutely seamless -great communication! Thank you so much!
Jen R | Premières impressionsExcellent storage facility, will be using again.
tla d | Expérience généraleSonja is wonderful
deb m | Premières impressionsSonya was fabulous!
carol s | Premières impressionsNo lighting in the storage locker. Had to use flashlight to find items. Needs to have some led lights installed.
iner J | Expérience généraleThe staff was always available and helpfull. Sonia the manager was extremely helpful
Robert K | Expérience généraleU-Haul Manager and staff excellent!
brian d | Premières impressionsVery friendly and knowledgeable staff!! Great people! Everyone I have worked with has been very kind and helpful!!
kenney b | Premières impressionsProfessional and courteous staff. Clean facility.
harold l | Premières impressionsThe staff and Sonia the manager is awesome, always trying to accomodate at best...just move to a bigger unit and they arrange that it was only 2 doors down my old unit...
steven a | Premières impressionsEveryone was always very pleasant and helpful. Having a storage bin and easy access to boxes and paper was such a help at a time of transition. Merci.
Ann W | Expérience généraleEverything was seamless and will definitely be using your services in the future! Friendly staff all around and big thanks.
richard p | Expérience généralesonya and staff always on the move ....helpful very kind people...
SHANNON P | Expérience généraleGreat staff and well maintained facility.
marc r | Premières impressionsNo lighting was a bad feature.
russ f | Expérience généraleSonja and her team were very professional, extremely helpful in contacting me when I needed a storage space quickly, and amazing during my year of renting the storage locker. They made it easy and were helpful throughout the process of renting the space. Kudos to all of them and a special mention for Patti, my main contact before, during, and after the rental. Thanks again so much, Don Routliffe
don r | Expérience généraleThank you! Great experience, I had no worries, with seamless access, solid security system & staff support whenever required.
beth r | Expérience généraleGreat service
Hugh M | Premières impressionsThe best storage facility on the Saanich Peninsula. Excellent staff, well maintained lockers and reasonable rates. Je les recommande fortement.
Amy A | Expérience généraleGreat location and great staff!
Warren S | Expérience généraleWe have given up our small storage space because the facility has no larger unit available and has so many applicants it no longer adds to its waiting list. Great staff! Thanks!
susan m | Expérience généraleJust wishing we could have more light in the units that are around the perimeter. Moved to a smaller unit with light and very happy!!
Nicole o | Expérience généraleBecause of the road closures due to the flooding we were not able to drive and store our vehicle but Sonja was very accommodating with the situation and we appreciate her professionalism very much . When we need too , we will definitely deal with U-Haul again Thanks again Dave & Karen
karren r | Expérience généraleManager offered exceptional service on all levels. I was very impressed and appreciated it.
rod h | Expérience généraleSonya is very helpful and professional. I have dealt with Sonya several times over the years at the Sidney location and she is very thorough and efficient. Every experience has been positive and I wouldn't hesitate to recommend U-Haul.as a result. Scott Houston.
scott h | Expérience généraleNo light inside the storage unit. Extremely inconvenient.
Konstantin F | Expérience généraleThe storage units now have no lights in them. I hear there was one or more fire problems that caused this response. This is a very crude stop-gap measure, and a program of protected LED lights could have been installed within a month or two. The company seems cheap and inconsiderate in this regard.
dave e | Premières impressionsSonja goes out of her way to be accommodating and informative. Great service driven attitude.
Bobb H | Premières impressionsvery accommodating!
Julia T | Premières impressionsMy husband and I used U-Haul Sidney long term and were every happy with the experience. Sonja has trained her staff well; they are courteous, knowledgeable and genuinely want to help. The office is well-stocked and orderly. The enter-exit machines worked evert time. The unisex bathroom is decorated, clean, and shows that someone went above and beyond to make it welcoming. Trucks were always available and were washed immediately after drop-off. Never did I see litter around any of the storage units. Our unit was leak-free, insect-free and rodent-free and our belongings were in the sane condition coming out as they were going in. Visiting the unit alone, at no time did I feel unsafe. U-Haul Sidney is an established business with a good reputation and based on our experience I believe that reputation is deserved. Betsy Rose, North Saanich, BC
betsy r | Expérience généraleeverything worked out very well !
scott h | Premières impressionsAlways impressed with service and cleanliness. Staff always willing to help and very friendly. Impressed with Office and product display Very good value
scott p | Premières impressionsLack of lightbulb in a locker that doesn't get direct sunlight was kind of weird but the employees were super friendly and helpful
jaysone a | Premières impressionsStaff at Sidney U-Haul, Sonya, Patti and boys in the yard were awesome! Very helpful and friendly!! Greeted us by our first names whenever they saw us, always on their game with what's going on. It was a real pleasure and comfort to know if we had questions or needed help, they were always there for us and happy to help! We've had a lot of storage in facilities over past 8 years, none of which compared close to Sidney Uhaul. Thank you so much!! Marc & Pam Pettigrew
pam p | Expérience généraleI was very happy with facility and staff.
colleen J | Expérience généraleThanks
tyler b | Premières impressionsThe in person experience was excellent, but our 1-800 online experience was not good.
william l | Premières impressionsSonja was very helpful with all of my needs. Thanks again.
David V | Premières impressionsFriendly staff and very secure storage. Mine was the small unit and was unheated with no interior light. The hall was well lit however so I just bought a battery operated motion light which worked well in the end. Their alarm system totally is in excellent working order and is very loud. I know first hand because I accidentally set it off by putting in an incorrect code. Man alive I was embarrassed but the attendant was very nice about it. I have used this storage facility 3 times in my lifetime and always will when I am in the area.
Michelle B | Expérience généraleIt was very dark in the unit, that was my only issue.
Samantha G | Expérience généraleEvery thing has gone very well, I am very pleased & thank you 👍
Arthur H | Premières impressionsEasy and great experience. Friendly staff
Karen R | Premières impressionsTry helpful and positive at both locations !
Craig B | Expérience généraleProfessional service
David W | Premières impressionsCustomer service was excellent...friendly, professional and helpful. Happy with the space.
peni-lee n | Premières impressionsWonderful service!
heather h | Premières impressionsStaff was friendly and well informed.
BENARD R | Premières impressionsThis U-Haul office is the best office. Always friendly and helpful service. Is why I keep coming back here :) Thank you
Sylvie G | Premières impressionsservice rep was helpful and answered all my questions clearly and made the transaction very easy...The rep is an asset to your company ...Thanks ...Lindy
lindy t | Premières impressionsSonja, Ian, Patty in Sidney were most helpful and reassuring when we moved from QC to BC. Sonja was great and helped relieve stress that our storage would be reserved for our arrival THANKS for all !
carol s | Expérience généraleThank you Patty et al, Brian
brian s | Expérience généraleVery friendly and timely service
erin f | Premières impressionsJust acquired the storage space, yesterday but the process was smooth, the staff friendly and helpful and the space itself clean and secure.
allan j | Premières impressionsVery good service.
rod d | Premières impressionsVery friendly, helpful service in Sidney with Sonia and company. Merci.
carol s | Premières impressionsConsistently exceptional service, for the 2+ years I stored my things. I recommend it to everyone who asks. Thanks
jean l | Expérience généraleNever had a problem that wasn’t solved.
LESTER C | Expérience généraleBoth Sonja and the other man in the office were very nice and they fixed my up perfectly. Excellent service and I have rented space in the past here.
john v | Premières impressionsThanks for your help and looking forward to working with you guys again if I needed Moving van
Kevin L | Premières impressionsGreat location.
Roger K | Expérience généraleI had an excellent experience dealing with U-Haul Sidney. My items were in storage for 18 months and I visited the facility often to access my storage unit. I highly recommend this storage facility!
maryanne p | Expérience généraleVery friendly and prompt service every time
william l | Expérience généraleI always recommend the uhaul in Sidney BC It’s obvious the manger and staff are invested in excellent service to their customers.
Leslie W | Expérience généraleThe above question on "secure and lighted" confounded my answer. It was secure but not lighted. Staff service was excellent. I was disappointed that they did not honour a UHaul certificate.
ELIZABETH D | Expérience généraleHeat would be an added bonus. Also the parking of the trucks that aren't being used can be a little inconvenient when you are trying to move in or out.
Dawn A | Expérience généraleI called and was told there was one 10x10 unit left. I went there straightaway and could not be more pleased with my experience. Sonja was so helpful and pleasant to deal wiith. Je les recommande fortement.
john l | Premières impressionsMerci.
susanne l | Expérience généraleVery courteous and efficient
danny m | Premières impressionsExcellent personal service, storage facility clean and adequate.
graham d | Premières impressionsGreat experience all around
kari f | Expérience généralestaff were extremely helpful at time of set up as well as move-out
kelly m | Expérience généraleTHANK you
edit t | Expérience généraleThis is a well run operation with helpful courteous staff. We used this storage facility for close on two years and had no problems at any time. Very clean, from the yard to the washroom.
EDWARD K | Expérience généraleVery clean locker. Prompt service.
grant c | Expérience généraleVery helpful staff
joanna d | RéservationThe storage unit was clean and dry, and perfectly sized (small) for my needs. The staff were informative, efficient and friendly.
ELIZABETH B | Expérience généraleFriendly and helpful
lorna m | Expérience générale