Customer Reviews for U-Haul Moving & Storage of Snellville

3 502 évaluations

2161 Hewatt Rd   Snellville, GA 30048
(W of Snellville On Hwy 78, Hewatt Rd)

(770) 979-5237

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(770) 979-5237

2161 Hewatt Rd
Snellville, GA 30048
(W of Snellville On Hwy 78, Hewatt Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This U-Haul location is always great; because of the U/Haul people !

Bryant Joiner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena Borders  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Santana Stephens 
Évaluation :
4

Very friendly people

Edwin Melgar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Pugh 
Évaluation :
5

Great equipment great service

ALAN LEISETH 
Évaluation :
5

Wonderful customer service

Gloria MerhejMoussa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAZIM MOHAMMED 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAZIM MOHAMMED 
Évaluation :
4

They charged me extra for fuel.

VIJO JOHN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Burnley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIFFANY ORR 
Évaluation :
5

Reservation online was easy. Pick location is very convenient for me. At pick up the customer service she was very helpful. Merci.

Juliet Pingul 
Évaluation :
1

The receptionist was very rude. I don't remember his name all I know is he Puerto Rican very rude and very disrespectful and he's a liar and when the African-American man help me, everything went smooth.

Mali Seaton 
Évaluation :
3

Service ok Trailer have problème Straps ares broken Chaîne need to fixe

Mario Turcotte 
Évaluation :
5

It's ur people at the location, it's ur people on the phone ! All great every time.

Bryant Joiner 
Évaluation :
1

They over charged me and the truck drive like it want to cut off

Michell Weir 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMARCUS BROWN 
Évaluation :
5

Great location, they always have trucks for your needs.

Kimley Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mesazatie Kelley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Henry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angelica Jordan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL OYEDIRAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE AIKENS 
Évaluation :
2

Truck had a hint of urine there was something that didn't dry up in the cupholder the windshield wiper was broken or wrong .....I was charged a $100 cleaning fee for a truck that wasn't clean when i got it i just thought that was the best they gave until i got that charge

Maurice Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Henderson  |  Online Move In 
Évaluation :
5

Everything went just as I planned. Thank you so much for helping me get my task done. The gentleman at the counter was excellent!!!

Monique Garner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Brown 
Évaluation :
5

It does get busy sometimes. Perhaps a couple more staff members. Nevertheless, they do work as fast as possible.

Debbie Faulkner 
Évaluation :
4

One of the straps was broken I had to buy a tie down because I could go around the tire of the vehicle that I went to pickup

VICTOR MEJIA 
Évaluation :
1

Manager was very rude I had a couple trash bags and she charged me a fee of $150

Mikekeesha Mahdee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Shaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya Garland 
Évaluation :
5

Clean store - great staff - never had any issues with this location

Jerry Hooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Leon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Brannen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dilks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentino Tuppins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Moore 
Évaluation :
1

I was charged for gas in a returned truck. After showing a paid receipt and a screenshot of a half full tank gas needle, I was told that the manager check the truck in so there was nothing that they could do. I totally get it no one wants to go up against the manager but you try to steal from me because I'm a senior citizen. Bad business

Donna Wade 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Frier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liaquat Ali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Johnson  |  Expérience générale 
Évaluation :
1

Some employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.

Jamar Burcke  |  Expérience générale 
Évaluation :
5

The lady who assisted me was very professional

aaliyah starr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan Whitaker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Arambula 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Wagner 
Évaluation :
5

Awesome Service. Thank you

Martin kemp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim hanik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshaun Ford  |  Premières impressions 
Évaluation :
5

This is my favorite location

Juan Diaz 
Évaluation :
3

There was a long wait time before anyone was in the building....I understand many places understaffed....15 min. picking up and dropping off before an employee was available....again many places understaffed these days. I had a discrepancy over my bill and Victoria was very responsive. I had decided to use another Uhaul place in the future, but Victoria's help changed my mind. Vehicle had oil light / engine problem help on continually. Maybe needs some looking at.

Rachel Stephanie Gillespie 
Évaluation :
5

Everything was good

jackie gurley 
Évaluation :
1

Absolutely horrendous experience, lack luster customer experience, and an absolute nuisance.

Saadiqa Trice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senait Argaw 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREG LEWIS 
Évaluation :
4

Keep up the good service

Nathaniel Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keshunbra taylor 
Évaluation :
5

Keep the good work going on Thank you

Samuel Rivera 
Évaluation :
1

The truck I received was dirty both inside and out. I had to go back inside to request a clean truck when I did that the manager, Lauren had an attitude for me asking for a cleaner truck. Even the gentleman, Jeremy AGREED that the truck was too dirty to give to a customer. The girl checking me out wasn't very helpful or knowledgeable she didn't seem to know her job very well. And finally the truck was not on full when I received the rental but I was charged RIDICULOUS amounts for gas. Just overall I would not visit this location again. In fact, I'm almost never want to visit a U-haul ever again. I keep feeling like I'm being ripped off when I try to support the U-haul brand. Never satisfied with the customer service no matter where I go. Sorry not sorry.

Krinski Golden 
Évaluation :
5

Great service! Thanks!

Stephen Iverson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauncey Williams 
Évaluation :
5

Once again, they were very helpful they checked the truck over it was a very pleasant experience

steven crawford 
Évaluation :
4

This was the third location I had tried to get an appliance dolly from. I had made a reservation at Norcross, but when I arrived there was no appliance dolly available. The lady at the shop recommended a nearby store on Rockbridge, and I made a reservation for there with Marge on the phone she was great to talk to, but would not promise the dolly would be there. When I arrived, Diego said they rarely ever have dollies there, and he contacted yet another location Which online said they had dollies but the lady he talked to said they never have dollies. Diego was very helpful in trying to find me something, but there were none available. I was very disappointed because I had now made two reservations and still did not have an appliance dolly. On my way back home to get a normal hand truck, I passed yet another store on Hewitt Road, and I got a truck with a ramp from them, but no Appliance dolly. My main purpose for even renting the truck was to get an appliance dolly to move the equipment that I needed to move. U-Haul has been great for most of my move this year, but this was the biggest mess I've had to deal with and wasted an entire day of my time.

Caran Wilbanks 
Évaluation :
5

Great service

MIKE GATES 
Évaluation :
4

The transmission was slipping and stalled several times. It was nearly impossible to go over 40 mph.

FELICIA CEBALLOS-BURNS 
Évaluation :
5

very professional and pompt

ricca ward 
Évaluation :
5

Very good service thanks

DUNG NGUYEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charee Hampton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRI HUYNH 
Évaluation :
3

Give all info about before customer leaves the store

Al Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senait Argaw 
Évaluation :
2

The truck need air in the tires and the airbags needed servicing. Did drive as comfortable because of these issues

BRENDON GEORGE 
Évaluation :
5

Customer service was excellent. Was very easy steps for rental of vehicle.

Jesse Dukes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS KESSEP 
Évaluation :
4

I would recommend to have a valet service for uhaul rentals, especially for frequent tiered Clients. Having the uhaul pulled to the front in a lane would make it easier for Clients to access the vehicle, versus having to walk in the parking lot to see which uhaul truck license plate and key corresponds to their rental agreement. I believe this could be a test run for 2024 to see if Customers appreciate this service. The restroom was immaculate and smells great. The employees were also friendly and respectful.

Kayecy Johnson 
Évaluation :
5

Outstanding Customer Service,thank you

Rafael Rodriguez 
Évaluation :
1

Truck had a bad transmission, luckily I only needed it for a couple hours for home depot pickup, and to drive few miles like 10 at most. Luckly it didn't breakdown on me!

MARCUS WEAVER 
Évaluation :
5

My experience was quick, efficient and hassle-free.

quentell gipson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tuesday Mcclatchey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thaddeus easley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Braithwaite 
Évaluation :
3

Made reservations prior to the necessities required to complete the project. Equipment was unavailable . Especially, dollies. We had to purchase it. Customer service could be more friendlier, kind, instead of the cold attitudes . Communications needs to be improved . Thanks for asking !!!

Norman Bolston 
Évaluation :
3

Fast and nice customer service

SANDRA DELVA 
Évaluation :
5

Excellent

Stanley Little 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Yearwood 
Évaluation :
4

We had a hiccup with the cost of the rental not reflecting the cost I was quoted. Since I had an email confirming the price, the gentleman worked with his mangers to get the issue resolved. Although it took some time, he was extremely helpful.

Ifetoya Hall 
Évaluation :
5

Buena atención vehículos limpios y en buenas condiciones

RICARDO RAMOS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chance cross 
Évaluation :
5

Only thing is the confirmation of my reservation stated someone would call me the day before and I did not receive a phone so I wasn't sure what to do. I had questions but I called the morning of and the rep Michelle helped me out.

Monique Hancock 
Évaluation :
5

Jaylen was outstanding! I came back to the same location twice within the month and both times he provided excellent service!

Felicia Watson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tuesday Mcclatchey 
Évaluation :
1

Always inform customers of all information! Don't assume they are reading signs on the wall and in the parking lot! You have to let the people know all procedures of the rental! This location is not good with this process and you will be charged extra and they will not care about the customer!

Portia Coleman Brown 
Évaluation :
5

Awesome experience

Raynard Malcom  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tymel Dodd 
Évaluation :
4

Aucun

Jeff Beasley 
Évaluation :
3

Don't leave the new employee by himself to go and do something else when you know the new employee is new and doesn't really know what's going on. That really drug down the experience. Not the new employee's fault but the fault of the person that decided that it was a good idea to walk away and leave the employee hanging like a dingleberry. Outside of that. The other employees stepped up and stepped in to save the day so I commend the team that did stick around to help out the new person when the original person that was supposed to be helping the new employee decided to walk away. The bathroom was exceptional. One of the best rest rooms I have ever been in. I actually told people about this rest room. It was wonderful. The truck smelled great too. Excellent.

Prestina Smith 
Évaluation :
1

Train the clerk to have customer service. The clerk don't know if it's the first time or 100th time. If I ask a question, don't act as I'm a bother to you, if that's the case I'll take my business elsewhere.

LaSandria Stover 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Williams 
Évaluation :
2

Ordered a equipment dolly and was not available The rep didn't even bother to say anything about it until asked. Arrangements were made for movers and no dolly!!!! The truck had 175000 miles on it and was horrible to drive Overall everything was a bad experience

john kaalla 
Évaluation :
1

Vehicle would not start and was told to find a new place after registration

PAIGE WALKER 
Évaluation :
3

I was overcharged for my rental for gas and I let the heavy set guy there know that the amount of gas that he wrote on the paperwork wasn't true. He stated that just take a photo of it. Which I did but my phone couldn't upload but he knew this because we had just used his phone to upload my identification. So for this reason I won't go back to this location. I added more gas than was originally in the tank before I left the lot plus I returned it earlier than I was supposed to.

Pamela Freeman 
Évaluation :
1

The customer service agent didn't know what he was doing till the colleagues advised him. Unprofessional and very disrespectful. Please train your stuff adequately. Thanks

Japhet Juma 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Rooks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTIEZ MCKINNON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

letty miles  |  Expérience générale 
Évaluation :
3

Sara from the call center in Arizona was the one that waived my late fees and she is an EXCELLENT customer service representative.

Kenneth Person  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD TOTTEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montrez Wade  |  Expérience générale 
Évaluation :
3

In person @ location - nothing available On phone w/ uhaul - unit available Disinterested attendant = poor service!

Doug A Waterman  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dorley Jumah   |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENTON ELKINS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Harden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Anderson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bilal bothena  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharman Lawson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Turner  |  Online Move In 
Évaluation :
2

What I ordered and reserved. I don't not receive. The lady act like so do you want it or not. What you think. I have a truck full of things. I'm handicap and how am I to get up stairs to get to the room. They told me when I reserved it that it was on the first floor. I won't be staying here long. Have to save to get another moving company and storage loc.

ALBELLAR POLLARD  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preshus Goshay  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arneshia Adams  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul Williams  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna Coy  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie McPhail  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA HENDON  |  Expérience générale 
Évaluation :
3

I received a call from someone that works there telling me I have a wrong lock I explained to her that I wasn't told that when I bought the unit I stated that I'm out of town and will be back in thurs she states she is cutting the lock I told her she does not have permission she said she don't need my permission and I stated again you don't have my permission I will be there Thursday to switch it and she said no I'm cutting it. So unprofessional I can be reached at 6789640854

JASON DEWBERRY  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRENE FOWLKES  |  Expérience générale 
Évaluation :
5

Aucun

Elvis Murphy  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashanta Douglas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Edwards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA HENDON  |  Online Move In 
Évaluation :
2

When people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.

letty miles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell Deboskie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juneann Bryant  |  Expérience générale 
Évaluation :
5

Very friendly & accommodating staff.

Preshus Goshay  |  Premières impressions 
Évaluation :
5

Nice 👍

deandrea ash  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Ellis  |  Premières impressions 
Évaluation :
5

I was very satisfied with the process and the product.

Dexter Henfield  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy Holz  |  Expérience générale 
Évaluation :
5

They were all very nice and helpful

Anita Mabry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Warrick  |  Expérience générale 
Évaluation :
1

I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.

Meagan McMullen  |  Expérience générale 
Évaluation :
1

The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.

Terance Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Malone  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAE BROWN  |  Expérience générale 
Évaluation :
2

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Michael Bower  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica Dewar  |  Premières impressions 
Évaluation :
5

Christine was great to work with. She made our rental experience easy and friendly.

DEANNA RIVERS  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

RODRICK YORK  |  Premières impressions 
Évaluation :
1

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Mark Wancket  |  Premières impressions 
Évaluation :
5

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Cecilia Oliver  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALITA JACKSON  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neomi Bowie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances Suter Maiale  |  Expérience générale 
Évaluation :
5

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Abigale Pitts  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea Coddett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Warrick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIO WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie wright  |  Expérience générale 
Évaluation :
5

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Cynthia King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna Bovian  |  Premières impressions 
Évaluation :
4

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Patina Aaron  |  Expérience générale 
Évaluation :
1

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn't fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn't even get them on the phone to cancel the units. We had to cancel them through online service.

Angel Dowling  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Herrera  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby Sumler  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANGELA ALLEN  |  Premières impressions 
Évaluation :
5

I’m a satisfied customer for over 12 years.

VINCENT PITT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariana Burgan  |  Online Move In 
Évaluation :
1

We were given two 5X5 spaces as there were no 10x10's available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

LAURAJEAN REESE  |  Expérience générale 
Évaluation :
3

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Kristen Cole  |  Online Move In 
Évaluation :
3

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

cathy drammeh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian Rivers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECELIA BESTER  |  Premières impressions 
Évaluation :
5

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much

THAIS DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Wright  |  Expérience générale 
Évaluation :
2

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

tiffany steele  |  Expérience générale 
Évaluation :
5

Victoria is awesome. Great service!

Melvin Jordan  |  Expérience générale 
Évaluation :
1

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Mikel Banks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thaddeus easley  |  Premières impressions 
Évaluation :
5

Fred was excellent in assisting me during my move in.

Anthony Alford  |  Online Move In 
Évaluation :
2

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Miyah Trotter  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Starlings  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany steele  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashawn Ireland  |  Expérience générale 
Évaluation :
5

Excellent service!!

ROSALIND FRAZIER  |  Expérience générale 
Évaluation :
5

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

deandrea ash  |  Premières impressions 
Évaluation :
5

The lady so Awesome

adamay adeniyi  |  Premières impressions 
Évaluation :
5

Excellent service :)

Deju Green  |  Expérience générale 
Évaluation :
5

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Joseph Osler  |  Expérience générale 
Évaluation :
3

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

ladonna wyer  |  Expérience générale 
Évaluation :
5

Great storage facility

latovia palacio  |  Expérience générale 
Évaluation :
1

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Joshua Bell  |  Expérience générale 
Évaluation :
5

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Troy Holz  |  Premières impressions 
Évaluation :
5

Great people

Channa aguirre  |  Premières impressions 
Évaluation :
3

There aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.

Johnathan McCosh  |  Expérience générale 
Évaluation :
4

Overall the service was good.

WANDA REED  |  Expérience générale 
Évaluation :
3

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Millie West  |  Expérience générale 
Évaluation :
1

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Amanda Lyons  |  Expérience générale 
Évaluation :
1

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Abdul Raheem Hasan  |  Expérience générale 
Évaluation :
5

Great location

Steven Perry  |  Expérience générale 
Évaluation :
2

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Steven Perry  |  Premières impressions 
Évaluation :
5

Awesome

REGINA Ward  |  Expérience générale 
Évaluation :
5

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

renee amos  |  Premières impressions 
Évaluation :
5

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Otisha McFarland  |  Expérience générale 
Évaluation :
1

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Katherine Patino  |  Expérience générale 
Évaluation :
2

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

tabu longshore  |  Expérience générale 
Évaluation :
4

Very helpful and kind!

amber smith  |  Expérience générale 
Évaluation :
4

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

THOMAS WOODFORD  |  Expérience générale 
Évaluation :
1

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

mike diehl  |  Expérience générale 
Évaluation :
4

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Christina Coleman  |  Réservation 
Évaluation :
3

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Debra Suarez  |  Expérience générale 
Évaluation :
4

The staff went above and beyond their job duties.

CRYSTAL JACKSON  |  Expérience générale 
Évaluation :
5

Good folks to work with, always helpful.

Don Trotter  |  Expérience générale 
Évaluation :
5

Great job

DIONNE BROWN  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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