This U-Haul location is always great; because of the U/Haul people !
Bryant JoinerCustomer Reviews for U-Haul Moving & Storage of Snellville
Testimonials From Recent Customers
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Very friendly people
Edwin MelgarGreat equipment great service
ALAN LEISETHWonderful customer service
Gloria MerhejMoussaThey charged me extra for fuel.
VIJO JOHNReservation online was easy. Pick location is very convenient for me. At pick up the customer service she was very helpful. Merci.
Juliet PingulThe receptionist was very rude. I don't remember his name all I know is he Puerto Rican very rude and very disrespectful and he's a liar and when the African-American man help me, everything went smooth.
Mali SeatonService ok Trailer have problème Straps ares broken Chaîne need to fixe
Mario TurcotteIt's ur people at the location, it's ur people on the phone ! All great every time.
Bryant JoinerThey over charged me and the truck drive like it want to cut off
Michell WeirGreat location, they always have trucks for your needs.
Kimley ClarkTruck had a hint of urine there was something that didn't dry up in the cupholder the windshield wiper was broken or wrong .....I was charged a $100 cleaning fee for a truck that wasn't clean when i got it i just thought that was the best they gave until i got that charge
Maurice MooreEverything went just as I planned. Thank you so much for helping me get my task done. The gentleman at the counter was excellent!!!
Monique GarnerIt does get busy sometimes. Perhaps a couple more staff members. Nevertheless, they do work as fast as possible.
Debbie FaulknerOne of the straps was broken I had to buy a tie down because I could go around the tire of the vehicle that I went to pickup
VICTOR MEJIAManager was very rude I had a couple trash bags and she charged me a fee of $150
Mikekeesha MahdeeClean store - great staff - never had any issues with this location
Jerry HooperI was charged for gas in a returned truck. After showing a paid receipt and a screenshot of a half full tank gas needle, I was told that the manager check the truck in so there was nothing that they could do. I totally get it no one wants to go up against the manager but you try to steal from me because I'm a senior citizen. Bad business
Donna WadeSome employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.
Jamar Burcke | Expérience généraleThe lady who assisted me was very professional
aaliyah starrAwesome Service. Thank you
Martin kempThis is my favorite location
Juan DiazThere was a long wait time before anyone was in the building....I understand many places understaffed....15 min. picking up and dropping off before an employee was available....again many places understaffed these days. I had a discrepancy over my bill and Victoria was very responsive. I had decided to use another Uhaul place in the future, but Victoria's help changed my mind. Vehicle had oil light / engine problem help on continually. Maybe needs some looking at.
Rachel Stephanie GillespieEverything was good
jackie gurleyAbsolutely horrendous experience, lack luster customer experience, and an absolute nuisance.
Saadiqa TriceKeep up the good service
Nathaniel JohnsonKeep the good work going on Thank you
Samuel RiveraThe truck I received was dirty both inside and out. I had to go back inside to request a clean truck when I did that the manager, Lauren had an attitude for me asking for a cleaner truck. Even the gentleman, Jeremy AGREED that the truck was too dirty to give to a customer. The girl checking me out wasn't very helpful or knowledgeable she didn't seem to know her job very well. And finally the truck was not on full when I received the rental but I was charged RIDICULOUS amounts for gas. Just overall I would not visit this location again. In fact, I'm almost never want to visit a U-haul ever again. I keep feeling like I'm being ripped off when I try to support the U-haul brand. Never satisfied with the customer service no matter where I go. Sorry not sorry.
Krinski GoldenGreat service! Thanks!
Stephen IversonOnce again, they were very helpful they checked the truck over it was a very pleasant experience
steven crawfordThis was the third location I had tried to get an appliance dolly from. I had made a reservation at Norcross, but when I arrived there was no appliance dolly available. The lady at the shop recommended a nearby store on Rockbridge, and I made a reservation for there with Marge on the phone she was great to talk to, but would not promise the dolly would be there. When I arrived, Diego said they rarely ever have dollies there, and he contacted yet another location Which online said they had dollies but the lady he talked to said they never have dollies. Diego was very helpful in trying to find me something, but there were none available. I was very disappointed because I had now made two reservations and still did not have an appliance dolly. On my way back home to get a normal hand truck, I passed yet another store on Hewitt Road, and I got a truck with a ramp from them, but no Appliance dolly. My main purpose for even renting the truck was to get an appliance dolly to move the equipment that I needed to move. U-Haul has been great for most of my move this year, but this was the biggest mess I've had to deal with and wasted an entire day of my time.
Caran WilbanksGreat service
MIKE GATESThe transmission was slipping and stalled several times. It was nearly impossible to go over 40 mph.
FELICIA CEBALLOS-BURNSvery professional and pompt
ricca wardVery good service thanks
DUNG NGUYENGive all info about before customer leaves the store
Al RobinsonThe truck need air in the tires and the airbags needed servicing. Did drive as comfortable because of these issues
BRENDON GEORGECustomer service was excellent. Was very easy steps for rental of vehicle.
Jesse DukesI would recommend to have a valet service for uhaul rentals, especially for frequent tiered Clients. Having the uhaul pulled to the front in a lane would make it easier for Clients to access the vehicle, versus having to walk in the parking lot to see which uhaul truck license plate and key corresponds to their rental agreement. I believe this could be a test run for 2024 to see if Customers appreciate this service. The restroom was immaculate and smells great. The employees were also friendly and respectful.
Kayecy JohnsonOutstanding Customer Service,thank you
Rafael RodriguezTruck had a bad transmission, luckily I only needed it for a couple hours for home depot pickup, and to drive few miles like 10 at most. Luckly it didn't breakdown on me!
MARCUS WEAVERMy experience was quick, efficient and hassle-free.
quentell gipsonMade reservations prior to the necessities required to complete the project. Equipment was unavailable . Especially, dollies. We had to purchase it. Customer service could be more friendlier, kind, instead of the cold attitudes . Communications needs to be improved . Thanks for asking !!!
Norman BolstonFast and nice customer service
SANDRA DELVAExcellent
Stanley LittleWe had a hiccup with the cost of the rental not reflecting the cost I was quoted. Since I had an email confirming the price, the gentleman worked with his mangers to get the issue resolved. Although it took some time, he was extremely helpful.
Ifetoya HallBuena atención vehículos limpios y en buenas condiciones
RICARDO RAMOSOnly thing is the confirmation of my reservation stated someone would call me the day before and I did not receive a phone so I wasn't sure what to do. I had questions but I called the morning of and the rep Michelle helped me out.
Monique HancockJaylen was outstanding! I came back to the same location twice within the month and both times he provided excellent service!
Felicia WatsonAlways inform customers of all information! Don't assume they are reading signs on the wall and in the parking lot! You have to let the people know all procedures of the rental! This location is not good with this process and you will be charged extra and they will not care about the customer!
Portia Coleman BrownAwesome experience
Raynard Malcom | Expérience généraleAucun
Jeff BeasleyDon't leave the new employee by himself to go and do something else when you know the new employee is new and doesn't really know what's going on. That really drug down the experience. Not the new employee's fault but the fault of the person that decided that it was a good idea to walk away and leave the employee hanging like a dingleberry. Outside of that. The other employees stepped up and stepped in to save the day so I commend the team that did stick around to help out the new person when the original person that was supposed to be helping the new employee decided to walk away. The bathroom was exceptional. One of the best rest rooms I have ever been in. I actually told people about this rest room. It was wonderful. The truck smelled great too. Excellent.
Prestina SmithTrain the clerk to have customer service. The clerk don't know if it's the first time or 100th time. If I ask a question, don't act as I'm a bother to you, if that's the case I'll take my business elsewhere.
LaSandria StoverOrdered a equipment dolly and was not available The rep didn't even bother to say anything about it until asked. Arrangements were made for movers and no dolly!!!! The truck had 175000 miles on it and was horrible to drive Overall everything was a bad experience
john kaallaVehicle would not start and was told to find a new place after registration
PAIGE WALKERI was overcharged for my rental for gas and I let the heavy set guy there know that the amount of gas that he wrote on the paperwork wasn't true. He stated that just take a photo of it. Which I did but my phone couldn't upload but he knew this because we had just used his phone to upload my identification. So for this reason I won't go back to this location. I added more gas than was originally in the tank before I left the lot plus I returned it earlier than I was supposed to.
Pamela FreemanThe customer service agent didn't know what he was doing till the colleagues advised him. Unprofessional and very disrespectful. Please train your stuff adequately. Thanks
Japhet JumaSara from the call center in Arizona was the one that waived my late fees and she is an EXCELLENT customer service representative.
Kenneth Person | Premières impressionsIn person @ location - nothing available On phone w/ uhaul - unit available Disinterested attendant = poor service!
Doug A Waterman | Online Move InWhat I ordered and reserved. I don't not receive. The lady act like so do you want it or not. What you think. I have a truck full of things. I'm handicap and how am I to get up stairs to get to the room. They told me when I reserved it that it was on the first floor. I won't be staying here long. Have to save to get another moving company and storage loc.
ALBELLAR POLLARD | Premières impressionsI received a call from someone that works there telling me I have a wrong lock I explained to her that I wasn't told that when I bought the unit I stated that I'm out of town and will be back in thurs she states she is cutting the lock I told her she does not have permission she said she don't need my permission and I stated again you don't have my permission I will be there Thursday to switch it and she said no I'm cutting it. So unprofessional I can be reached at 6789640854
JASON DEWBERRY | Online Move InAucun
Elvis Murphy | Premières impressionsWhen people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.
letty miles | Premières impressionsVery friendly & accommodating staff.
Preshus Goshay | Premières impressionsNice 👍
deandrea ash | Expérience généraleI was very satisfied with the process and the product.
Dexter Henfield | Online Move InThey were all very nice and helpful
Anita Mabry | Premières impressionsI was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.
Meagan McMullen | Expérience généraleThe Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.
Terance Johnson | Premières impressionsI moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.
Michael Bower | Online Move InChristine was great to work with. She made our rental experience easy and friendly.
DEANNA RIVERS | Expérience généraleExcellent service à la clientèle
RODRICK YORK | Premières impressionsMost disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.
Mark Wancket | Premières impressionsI gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+
Cecilia Oliver | Premières impressionsVictoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!
Abigale Pitts | Expérience généraleMy overall experience was certainly a good one! Thank you for making my transition a pleasant one.
Cynthia King | Premières impressionsNeed to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.
Patina Aaron | Expérience généraleWe tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn't fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn't even get them on the phone to cancel the units. We had to cancel them through online service.
Angel Dowling | Online Move InI’m a satisfied customer for over 12 years.
VINCENT PITT | Expérience généraleWe were given two 5X5 spaces as there were no 10x10's available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.
LAURAJEAN REESE | Expérience généraleMy reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.
Kristen Cole | Online Move InMy two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.
cathy drammeh | Expérience généraleI had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much
THAIS DAVIS | Premières impressionsYour customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!
tiffany steele | Expérience généraleVictoria is awesome. Great service!
Melvin Jordan | Expérience généraleI got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund
Mikel Banks | Expérience généraleFred was excellent in assisting me during my move in.
Anthony Alford | Online Move InI wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.
Miyah Trotter | Online Move InExcellent service!!
ROSALIND FRAZIER | Expérience généraleThey where very helpful and patient with me and that it very easy ,so thanks so much for all your did
deandrea ash | Premières impressionsThe lady so Awesome
adamay adeniyi | Premières impressionsExcellent service :)
Deju Green | Expérience généraleMs. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks
Joseph Osler | Expérience généraleI've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.
ladonna wyer | Expérience généraleGreat storage facility
latovia palacio | Expérience généraleManager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made
Joshua Bell | Expérience généraleMs Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.
Troy Holz | Premières impressionsGreat people
Channa aguirre | Premières impressionsThere aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.
Johnathan McCosh | Expérience généraleOverall the service was good.
WANDA REED | Expérience généraleThe company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.
Millie West | Expérience généraleThe worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.
Amanda Lyons | Expérience généraleI cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.
Abdul Raheem Hasan | Expérience généraleGreat location
Steven Perry | Expérience généraleYou have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.
Steven Perry | Premières impressionsAwesome
REGINA Ward | Expérience généraleGreat, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.
renee amos | Premières impressionsAnytime I had questions, someone was available and always willing to help. Great team, even when we moved out!
Otisha McFarland | Expérience généraleDue to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.
Katherine Patino | Expérience généraleI was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.
tabu longshore | Expérience généraleVery helpful and kind!
amber smith | Expérience généraleThe facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.
THOMAS WOODFORD | Expérience généraleThe U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.
mike diehl | Expérience généraleThis is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.
Christina Coleman | RéservationI didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month
Debra Suarez | Expérience généraleThe staff went above and beyond their job duties.
CRYSTAL JACKSON | Expérience généraleGood folks to work with, always helpful.
Don Trotter | Expérience généraleGreat job
DIONNE BROWN | Expérience générale