Was offered a compensation to transport a trailer from New York to Ohio and the only compensation I got was they added a day of my rental and took it off when I returned to the day and needed to be returned I got no compensation whatsoever and it deep in my pockets gas wise and nothing was given to me in return but a charge to my card extra
Yamileth ECustomer Reviews for U-Haul Moving & Storage of South End
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!
Therin SThe people there were very helpful understanding and nice.
MARLENE O | Expérience généraleDrop off was quick and easy
Joan MThe person helping me was awesome. Got me in and out quick and efficient.
Michael PGirl at desk was super helpful n polite! Great assist to your business!
Darlene MThe young lady at the front desk. Really helped me get everything together.
cathward hExcellent location, polite clean. ? How long takes for refund to debit card
David SRien
beverly lExcellent customer service
gia hThanks I appreciate it
LAWRENCE H | Expérience généraleU haul has excellent service and there is nothing at this time needs to be changed. Very good customer service , clean trucks. Thank you Uhaul Detroit & Glendale location
Karen CLong wait time. Only one person working.
RON PStaff was not willing to help me save my things when I was willing to pay they said it was too late even though it was before the auction. I've had this storage for a few years. I had a hardship in January when my husband lost his job and did fall behind. There was only one tote and some table legs and a few stray items. I'm sure you didn't make your money on an auction. I asked when and where so I could purchase my items and was told I couldn't have that information. I am extremely dissatisfied. After years of paying my storage they wouldn't help at all.
Pamela H | Expérience généraleThank you for having a vehicle right on the spot.
Jason ORien
Cyndi ONothing! It was perfect all around. Thanks so much.
Martin DGreat experience
Richard DKeep doing what your doing….
Marvin CI arrived to return the truck during business hours. There was a sign saying that somebody would be out to help me check in the truck. Nobody ever came out, so I ended up doing the check in through my phone.
Daniel DThe customer service was poor. Each time I have been nothing location the service was unprofessional. In the future I will not use this location as it is not a reflection of other sites I have visited. I an an event planner and use your services to transport lage items.
Sherlyn WTruck smelled like dirty cigarettes. Owner/manager of location was unpleasant and not customer service oriented. Truck had engine light come on, oil level alerts, and experienced a tire blow out. Roadside assistance showed up and then drove off when I went to greet him.
Eric GCustomer service. It's non existent here. The things they think is ok is pitiful. And after years of using this service I will never use U-Haul ever again.
Kimberly WThe lady inside was so polite and very nice and helpful.
Adena WThank you for having a truck that ran perfect. Got all my moving done in a timely matter!
Jason OEverything. Went well
Belinda MThe customer service at this facility was absolutely amazing. I will always use this location for my U-haul needs!
JASON PMake sure equipment works, had electrical issues that cost me a day in travel time
Clayton OAll you can ask for
BRANDON W | Premières impressionsSuper friendly
Jon GThey give you attitude and rude doesn't wanna move they car out of the door way.i we'll never get a stores there ever again.
judy h | Expérience généraleGreeted on this cold morning with a friendly and helpful attitude. Return of vehicle was as pleasant!
Edward CI'm sorry that I don't recall his name but the young man who helped us was great. Very efficient and friendly. With his kind of service...We will return again!
Timothy MMy recommendation would be to not leave a person in training alone to run the store.
Thomas L2nd rental... both were excellent.
edward pStaff needs customer service training
AZIANNA J | Expérience généralethank you for your service
una g | Premières impressionsThe staff was very professional and accommodating. I appreciate great customer service.
siti dCustomer service was great ❤️
Dailahntae JRien
Daniel WThe sales associate was amazing! She was working with three customers acknowledging all of us and answering phones! Kudos to you!!!
Janie OService was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board
Terrence SThe person running your store is incredibly inept in customer service. I listen to her talk to another patron who could not get into the other storage units down the road. She did not act as if she was concerned or even cared. I wanted to grab the phone and take over the call myself. The gate was not working and she just kept telling the lady there didn't seem to be anything wrong with her card. Once a second caller called in, to report the same issue, she realized it may be a system issue and she would call the general manager to see what could be done. Again, there was not a lot concern or what I would consider good customer service response from her. She was alone and this could have contributed to the issue. Lastly, taking a customer call on speakerphone with customers in the area is 100 % wrong in my opinion. The lady in question says she was going to take her business elsewhere. I am not sure this is normal, but when I arrived to retrieve my rental, she said I would get a text and from that text I could get the reservation started. This may be standard practice but seems odd to me. I had to take a selfie and agree that my image would be in your system. This is not something I really want to happen, but I wasn't in a position to deny it as I needed the rental. I will consider another location for my next rental needs. I would hate to have an issue and have to work with this lady to get things accomplished. The trailer I picked up did not have working brake lights. The rest of the lights worked fine. I have a meter at my light output and all systems were nominal. I went ahead and took the trailer because I didn't want to have to deal with this person in any capacity, seeing how she handled the other customers. I am not sure what kind of day she was having, but this shouldn't excuse her clear disregard for customer service and empathy I hope she will be able to adjust and learn from this report.
Jeff CThe staff at this location were beyond helpful. Everything from hooking up the trailer, helping me check the inside, and making sure the lights were functioning. They were all amazing, friendly, and knowledgeable. When I returned the trailer they assisted me with backing it up into the location they wanted it at. I was in and out fast and again everyone was friendly and helpful. I can't recommend this location enough.
KYLE MReservation was made online & confirmation number received. We arrived at the designated location to be told they didn't have the cargo van we reserved, "someone must have made a reservation at the same time you did". We were given a number to call to check availability in other locations, and we made a reservation for a 10 ft truck at a location 20 minutes away. When we arrived, we were again told they did not have the reserved vehicle. When the lady (and I use that term very loosely) gave the (almost word for word) same excuse, "someone must have made the reservation at the same time you did," we were incredulous. The odds of that happening twice within 30 minutes seem very remote. No apologies were offered, no effort to help us trouble shoot a solution. We ended up with a much bigger vehicle than we needed, and this will be the last time I use Uhaul. I will say that the truck was clean, and the man who checked us back in was efficient and nice. But the reservation process was horrible, and the customer service was nonexistent.
George RVery good customer service, and very respectful
Darryl MI was dropped off to pick up a rental truck. At the counter, I found out I would need a phone to complete the rental process. I was not informed of this before my arrival. I did not bring my phone. So, I had to have the worker call my wife and then wait for her to arrive. Also, I found it disappointing that I had to do all of the processing of checking out the truck and checking the gas gauge before I left.
Josh RWhen calling to reserve a trailer the first location they sent me to wasn't even open so we wasted time a d gas because they sent us 30 min out of our way then had to drive 45 min to next location with several phone calls in between.
micheal jI've used Uhaul for years and have no problems with them. They are very nice. Keep up the good work. God Bless you all.
harold wGreat costumer service, the lady that was there helped me out greatly!
MADISON VThe staff was very helpful
Colby P | Premières impressionsTook way to long to get my truck.Bring in more help on the week ends.
Steven SI've rented several times from this location and the other close to my home (2 miles). The most recent time I rented a truck it was raining out and I purchased two large appliances. I returned the truck with the correct amount of fuel, spot on for mileage. Apparently there was some dirt from the wheel dolly moving the appliances, I was told to pay 50 dollars. I didn't have to rent from you i could of used my neighbors truck just waited another day or rented from home depot which was cheaper but I didn't. Now I will because its crap that a little dirt or mud I was charged 50.00. The location was convenient but that was a pathetic charge and now I dont care if I need to go a little further down the road. Thamks
Mark MStaff was really nice thank you!
Myndi DDriving 800miles on a 15' truck and it runs great. The wipers might a replacement and it was dangerous driving when raining.
Chi ZYou’re service was excellent will use it again for my next job
james cMs. Brieziana Williams was fantastic as always. Always glad to help situations with her nice demeanor and attitude. TU. MP
mick pStore was Very helpful and trailer was in good condition.
andrew wYour employees are amazing. Always happy to help with a big smile on their faces. U haul is the only place I'll go. Thank you very much for all your help and kindness.
Tracy SMaintain your trailers. Handle broke off the trailer jack then I got charged over hundred dollars for something that I couldn't of done. Had to call my father to bring me a floor jack so I could get it off my truck. Terrible experience
Matthew SThe staff were very nice but the truck needed air in tires, seat was ripped, indicator lights on. I felt uneasy driving it but it got the job done
Monika DMore U Haul locations should offer someone to return a vehicle if they're only using it one way I had to go out of my way to come to this location on South Detroit to drop it off and then I get a text the next day they're charging me over $11 I'm assuming it's for gas although I stopped and put gas in the vehicle to put the gauge back up to halfway is what I had when I got it in Bowling Green so I don't know why I got charged more
Laura SThe staff was extremely helpful, polite and helpful.
DENNIS S | Expérience généraleThe staff was very friendly and helpful. They made the process to get the truck very easy. Important points regarding the truck was highlighted on the paperwork and the cost was very reasonable.
Vara CThe overall experience was not great. The truck had its engine light on which was scary enough. When returning the truck at the end of the business day, there was a group of other customers complaining that they were over charged. We were also overcharged, but I called during business hours the next day and I am supposed to get refunded.
Christina LI got there, asked if they were open and the dude didn't even say anything to me. They were clearly swamped but it was just crazy not even being addressed
Jacob CNo one communicated it was on the second story, and moving things was very inconvenient.
Stephanie H | Online Move InReserved a truck on Thursday for Sunday morning. Saturday afternoon I received a call that I needed to go to a different location to pick up the truck adding about 10 miles to my day. When I showed up the front door was open and no one inside. After waiting about 10 minutes, I called the location hoping maybe someone would pick up...nothing. Called the 800# - no answer. About 20 minutes after walking in the front door an employee came in...crazy. Also, when I filled out all of the info on line reserving the truck it stated I just need to have my cell and could finish the process on my phone....that was not an option. Had to give most of my information again...Really a frustrating experience.
Michael WRanasha Pinner staff/employee of U-HAUL was very helpful!
CALVIN PSales lady was awesome & explain evething & didn't wait long 😀 👍👍
Usevio T4 x 7 trailer only has a bed that is 36" wide. FALSE advertising. what is wrong with this picture. I could not get a refund. The item that I went to pick up was 47" x 64". Now how do I get that into 36". This is bull. if you say it is a 4 c 7 then it should have 4' wide usable bed. Gee, do you think?
Craig LCharged me for a free month and said won't close my unit until I pay something. I had a card in file. I say we're even! Would not recommend Uhaul in general.
TRACY C | Expérience généraleThe folks there were friendly and helpful.
Cheryl C | Expérience généraleI had an odd issue when I moved in - a previous tenant had left something in the unit which was lodged in the ceiling and door, and the staff was very helpful and took care of it expediently.
Deanna L | Expérience généraleAriana was extremely helpful, she knew her job!!!
DENNIS S | Premières impressionsThis Is the cleanest Uhaul storage facility I have been in. The manager and staff stay on there A+ game. They answered all my questions even gave me a month free. Keep up the great work!
Jalan m | Expérience généraleThe only problem I had during my time at this facility is that the employees park blocking the exit. If you're taking things out of the storage unit in the building and they're parked in the exit and cleaning or inspecting a returned vehicle then we're stuck waiting for them to finish. I waited 20 minutes for them to move a truck so o could leave. It was 2 employees this particular day, an employee and the manager.
Kim B | Expérience généraleBreezy the asst. Manager was AMAZING!
LAKESHA B | Premières impressionsI'm only stating it was average because the assignment manager was awesome but the staff ( one lady in particular) was HORRIBLE AND RUDE. I was never able to get in contact with the manager and she didn't answer my emails.
Ebony C | Expérience généraleYour staff could use some extra training & courtesy. Merci.
tracy g | Expérience généraleThe staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-Haul
Dwayne F | Premières impressionsI don't think the security is as good as it should be during the day and also when the facility is locked up, I don't think there's anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it's not them it's the nature of the business - you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.
ELISABETH J | Premières impressionsThr movr was a success..Very nice employee
Aneda W | Premières impressionsThis location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policy
steve N | Expérience généraleThe staff was extremely helpful, with all the questions I had
STEVEN B | Premières impressionsGreat team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.
JOHN R | Expérience généraleStaff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to them
Destiny B | Expérience généraleThe second shift lady was a real smart mouth and rude !!!
Howard S | Expérience généraleGreat service
DEVONNE F | Premières impressionsI removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.
JOSEPH S | Expérience généraleDue to travel between location of my present location traffic has on occasions delayed normal arrivals.
Stevie L | Premières impressionsThe two ladies that help me were great.
THOMAS W | Expérience généraleAiranna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.
Renita L | Premières impressionsI went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!
Eryka W | Premières impressionsI have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.
MABLE J | Expérience généraleI will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.
angela g | Expérience généraleLonger timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.
TAYLOUR U | Expérience généraleThe two women their were very nice and friendly 😉😉
luketha b | Premières impressionsThe staff was very helpful and easy-going! 🙂
Latesha C | Expérience généraleEmployee Billy was great and made sure we had a great experience. Merci
Dan H | Online Move InMerci!
Erica T | Expérience généraleThe staff was some times rude and I didn't like how my rate keep going up.
Shanda C | Expérience généraleThe girl was friendly and explained everything well . Polite and the process went fast.
JODIE L | Premières impressionsThank you for your service. You guys were very helpful, Thanks
Sean M | Expérience généraleMerci!
Erica T | Premières impressionsNick is the Best! Thanks for all the help & happy holidays!
Lakeitha J | Expérience généraleI will used this location again it clean and the works are very friendly and helpful
Michael L | Expérience généraleThe girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with
Erin B | Premières impressionsNick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father'a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️
Dashelle C | Expérience généraleThe guys there are always so friendly and helpful.
Kim B | Expérience généraleI was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.
donna s | Expérience généraleI had very good Service, and got everything I needed. Thanks to the salesman.
Carl H | Premières impressionsFor a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive
Rosemary G | Expérience généraleGreat service
Maria b | Expérience généraleGreat store manager! He is always nice and helpful. Fast, quick and easy service!
Juanita S | Expérience généraleStorage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took
cathy b | Expérience généraleWill use uhaul storage if needed again.
SANDRA L | Expérience généraleGreat friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!
Dashelle C | Premières impressionsreally great service. the sales associate was super friendly and helpful. definitely will recommend this location!
ANTUAN W | Premières impressionsThey double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars
marquita b | Expérience généraleGreat location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.
timothy c | Premières impressionsCustomer service was outstanding
George H | Expérience généraleA BIG! BIG! BIG 10+ PERCENT %%% 10 % GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10 %
GERALDINE H | Premières impressionscustomer service rep was outstanding
George H | Premières impressionsThank you staff were friendly and very helpful
Douglas M | Expérience généraleI used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.
Hunter M | Expérience généraleStaff was very helpful
PAUL B | Expérience généraleBrian was the only worker who greeted me and was willing to help. His kindness
tyesha r | Expérience générales/o
Kahlihah J | Expérience généralePam was a big help with everything I needed.
Michael e | Expérience générale