Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for gas and I placed it right back to the original amount
michael p
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATHEW E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnathan H
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willie O
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M
Évaluation :
4
Le client n'a pas laissé de commentaire.
joanne S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter S
|
Expérience générale
Évaluation :
3
The U-Haul reservation was extremely messed up badly!! We resaved the truck drop offf and storage facilities at the 345 East University McKinney location but when we arrived from driving over 430 miles; we were informed they don't have any storages after we already reserved it when we reserved the 26ft truck. The staff extremely unconcerned!! So I contacted the 800 number, they sent us to the West McKinney location which is Totally out the way!! It took 1,5 hours to reserved to another location, which that time went over into the movers time which we also reserved thru U-Haul. But we end up paying the overtime for the movers due to U-Haul messed up our reservation.and we didn't get all our things moved into the storage unit. This was the WORST EXPERIENCE EVER!! We have always used Penske and had the best experience. The reason we took a chance on U-Haul is because you offered storage unit!! We contacted UHaul and explained all our concerns, they informed us a manager will be contacting us for everything regarding these issues & concerns: reservation, different drop off, storage unit, time over with the movers, mileage, gas and the inconvenience all around. WORST EXPERIENCE EVER!!! No manager or anyone has contacted us at all!! This is Extremely Awful to treat your customers like this especially when we are spending over thousands of dollars with your company!!! We will be contacting the Corporate Office regarding all our concerns and issues. This is absurd!!!
burnell c
Évaluation :
1
I will never rent another uhaul from those crooks.
CHARLES J
Évaluation :
1
I've had a terrible experience from start to finish I wasn't able to pick up the truck on time I had to wait until the store opened because the mobile pick up did not work. I get to Mississippi the storage size that I had a reservation for wasn't available therefore I had to get a larger size that I did not need. The staff was not empathetic what so ever. I as the customer was inconvenienced and I have to pay more money for a larger storage unit. No discount for my inconvenience was offered.
Courtney F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mona C
Évaluation :
5
Nothing employees were very helpful
Kelly G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda P
Évaluation :
5
The employee where put in a very difficult and stressful situation due to system issues... with no support from home office. You must equipped your employees with the ability to provide customer service without having to call the 800 number for approval for compensation and ect.
Rosie R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe R
Évaluation :
5
❤️❤️❤️💕💕💕❤️❤️❤️❤️
Latonya Y
Évaluation :
4
Gas mileage on truck horrible. Truck probably needs an oil change
Whitney N
Évaluation :
5
I will use them again if i have and would recommend them to everyone i know
Whally P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAUREN K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
IREKA S
Évaluation :
5
(Pick up) Tire pressure light was on. A pair of Nikes and a beer can was left in the pick up
Cassandra R
Évaluation :
2
The trailer I rented was far from clean there was road grime all over the outside and when I returned it I ended up unhooking it after waiting over 15 minutes on someone to help, got oil all over my hands. The inside was clean.
CHARLES J
Évaluation :
5
Everything was A1
Rochelle C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katerrica R
Évaluation :
5
HORRIBLE experience; i reserved in advance by a couple of days; prepaid via credit card, had confirmation number of reservation. Had to call UHaul the morning of pick up because no code to keybox was given; 800 rep said I had not completed reservation.. I had a confirmation number! Spent at least 30-45 minutes on phone-- finally given keycode code for onsite pickup NO KEYS were in ANY of the keyboxes! Local site was closed and no one answered the business number when i called it. I was asked to drive 20 minutes in a different direction for a truck. WHY? Finally told I could pick up the one in Southaven. I was advised I would get $50 back due to this craziness. The ladies at the Mt. Moriah office tried hard to help. The agent at the 800 number was not helpful.
KENNETH A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy H
Évaluation :
5
Great experience
Connie M
Évaluation :
5
A great place to get things done and a very friendly staff
JOHN E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FAITH H
Évaluation :
5
Courteous and very helpful personnel. (Debra)
John J
|
Online Move In
Évaluation :
5
Great!! I’m so pleased…
Cathy B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda H
|
Expérience générale
Évaluation :
5
Everything was great
Customer service was great picking up and dropping off.
allen b
Évaluation :
4
Le client n'a pas laissé de commentaire.
Regina F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wesley S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia D
|
Expérience générale
Évaluation :
5
It seems some of the work is passed on to the customer. Emails, DL scanning, various vehicle verifications. Not our job!!!
james b
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frank K
Évaluation :
5
Nothing at the moment.
Sean B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nick M
Évaluation :
3
Original ordered equipment was not there and had to make do with a smaller trailer and still had to pay full price. This actually cost us more since we had to make more than one trip.
James F
Évaluation :
5
Make sure your appointment time for your truck is there.
Billie S
Évaluation :
1
Make sure fuel is in the trucks,so the new customer won't have to stop and fuel it up, make sure trucks smell pleasant. Stop holding fees up front only for the customer to receive their payment five days later
Tomeaka G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joya T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERLINE H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose G
Évaluation :
5
The cleaner that was used in the truck was very strong. Too strong. Also y'all need to give more cup holders.
Donise M
Évaluation :
5
Oui
bhazu b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shemeda S
Évaluation :
5
Friendly and Great customer service!
Charlotte H
Évaluation :
1
Truck I was provided did not work properly and I could've been injured if I tried to drive it. I notified the store of this and nothing was done. I wasn't provided a replacement vehicle and was still charged for the rental although, I did not get to use
Denise N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chashonda D
Évaluation :
2
I found the staff to be unprofessional is the best description I can give. The individual that was assisting me was on her phone and the other lady had a not so pleasant demeanor. As for the van….. HORRIBLE! The windshield was so dirty I could barely see anything and the van seemed like there are transmission issues.
Cherie W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakwanya D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javia R
|
Online Move In
Évaluation :
4
They seem to need more help, it almost looks deserted with the one man working the return uhaul side.
Tukeyua O
Évaluation :
1
I was charged for two days. It was returned overnight. I will be addressing this in the AM.
dennis c
Évaluation :
3
I put the gas over a half a tank and they still tried to charge my card again. Other then that everything was okay
tania j
Évaluation :
3
Le client n'a pas laissé de commentaire.
Paul Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dathney H
Évaluation :
5
Everything went well no complaints
lowonder p
Évaluation :
5
Le client n'a pas laissé de commentaire.
james m
Évaluation :
1
Fire the Maniger that was on shift.
shane j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H
Évaluation :
4
It would be great to get the right type of dolly that is initially reserved. Thanks
Regina F
Évaluation :
4
I have gave a better rating but the transportation department messed up my pick up told me I was picking up at another location and my truck was not there
David S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beauty R
Évaluation :
5
Truck needs some work. Very loud, can smell exhaust in the cab, brakes feel like marshmallows and there items left in the truck from previous renter.
Shelley L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony N
Évaluation :
5
Great service
Neprolean W
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaFarrah J
|
Expérience générale
Évaluation :
1
I don't know who gave uhaul the right to impose a fine of 50 om me. Because was told l could go through a emergency exit. I did and they said that I was find. Who made them my judge and jury. Did the man that was using the exit get find.NO! the same one who told me the alarm was off and l could use the door.l thought he worked there. I will never use uhaul again. Joyce Baumgardner
joyce B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelly W
|
Online Move In
Évaluation :
5
Actually, nothing. The staff was very friendly and helpful! The equipment was well maintained. The uhaul app was easy to use! Overall, it was a wonderful experience!
ANTHONY P
Évaluation :
3
The truck overall was by far the worst truck I have ever rented from Uhaul.. good thing I didn’t have far to go..
Christy H
Évaluation :
3
The website needs improvement. Employees were having trouble with the website on the phone. I had problems with the website on the phone returning equipment. I had to take the same pictures twice not knowing if the closeout was complete.
Robert W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elliott P
Évaluation :
4
App was easy to use and the two women at the front desk were friendly, helpful and good customer service. Price was good and my truck was ready and in and out quickly. Plus the dollie was big and upgraded version of the "regular" sized dollies . The downside was my truck was pretty beat up. There was a loose metal plate that my items and the dollie kept getting stuck on and made it a bit hard to maneuver around. Also the rubber lining part on the driver side door/window, came loose when I would open the door so I had to keep fixing it. Other than that, overall good experience. Will use Uhaul again.
Melipa K
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin K
Évaluation :
5
Le client n'a pas laissé de commentaire.
tim l
Évaluation :
5
Le client n'a pas laissé de commentaire.
sina r
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miranda K
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAVANTE E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ladetric S
Évaluation :
1
Explain why a customers quote would go up almost $400 dollars just for an extra 75 miles… also the lady there was on a personal phone call the whole time
Danielle M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry M
Évaluation :
3
Person who hooked us up told us to put on our flashers and said lights were fine, immediately after leaving when i got behind trailer it was missing a light.
Colin S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonya W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don N
Évaluation :
5
Pick up. The young lady was outstanding. I mentioned my concern about getting on my grass and she moved the U-box over a bit with her forks. I don't know who trained her, but left me standing in awe and very envious of her skills. Both she and her trainer get high accolades. Thanks
james d
Évaluation :
5
The driver side wheel strap on the auto transport had been torn for sometime as it was quite frayed. It tightened down sufficiently for transport, but has obviously been neglected for sometime. Other than that the unit looked well-maintained.
STEVEN S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell G
Évaluation :
5
Excellent service à la clientèle
Patricia B
Évaluation :
4
Le client n'a pas laissé de commentaire.
David R
Évaluation :
1
Service was poor
Victoria C
Évaluation :
2
The staff is rude and very slow. The truck we had was in rough shape. It had dents, a huge rock crater in the windshield, and ran very rough. Thank the Lord it was a local use. Would have been terrible to drive this truck a long distance.
Sam R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert P
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary N
Évaluation :
4
Clearance lights on RH side didn't work.
CHRIS S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Peter S
Évaluation :
4
First off, the 2 women who checked me in were extremely helpful and polite. The only problem was when I returned the truck, the sign clearly said park here, and an assistant would be out to inspect the truck no one came. Changed the sign
Demetrius L
Évaluation :
5
Need more dollies and more uhaul sizes to choose from.
Lessie W
Évaluation :
5
the truck need to be repair i couldn't not drive over 30 miles because the truck would be all over the road. it may need some front work done or with the wheels etc....
Tenisha B
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTA M
Évaluation :
2
Le client n'a pas laissé de commentaire.
chuck k
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael J
Évaluation :
3
Le client n'a pas laissé de commentaire.
Demariyea W
Évaluation :
2
The manager was not present when we arrived at the store. There was a staff member who was unable to print out our contracts and he was patient with us. There was another employee, from UBox, who was very nice and patient through my frustration. But the manager who was not there has not reached out to apologize. No one from the store has reached out to speak with us about anything. We were expecting bad weather, but there was none that early on my reservation date and there truly is no excuse for the store employee to not be present to open the store on time. That's super unprofessional and tacky.
Alexia L
Évaluation :
5
Everyone was helpful and polite. I used the app to secure and check in for my truck. Worked as advertised
Larry B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris V
|
Expérience générale
Évaluation :
5
Everything and everyone were awesome. Thank you.
Ashley J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha W
|
Expérience générale
Évaluation :
5
The associate that helped was very nice and helpful.
Kordell W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ida j
|
Expérience générale
Évaluation :
5
I loved storing my items here. Indoor storage very convenient and clean.
HELEN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Freddie A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
valeria b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nedra B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarissa J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kischa B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clifton C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrice a
|
Expérience générale
Évaluation :
3
Upon needing to drop off load. Trucks were lined up blocking the entrance way. I could not drop my load off and now I'm stuck with another day with truck with my things still on it. I have work this morning and will not be able to unload until I get off of work! Huge inconvenience!!!
andrea s
|
Premières impressions
Évaluation :
5
Really like the drive-in process. Very smooth move-in without having to deal with the outside elements!珞
Cheryl E
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CECILIA W
|
Expérience générale
Évaluation :
5
The staff was always very helpful and the facilities were always super clean and well-maintained.
Roger S
|
Expérience générale
Évaluation :
5
The only problem was the guy at corporate accidentally had me checking in at Hamilton but that's not where I wanted to be. I wanted to be at Pepperchase The staff at Peppchase were excellent
Lesa B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debbie C
|
Expérience générale
Évaluation :
1
My unit was breached n no one investigated da matter I’m currently suing uhaul
Antuwan P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristin H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stephanie V
|
Expérience générale
Évaluation :
1
I would NOT recommend this location, for one reason. The manager (LANEDRA COLEMAN) is extremely rude and she is very condescending towards you. She has no boundaries. She struggles just to ask you a question, with some type of decency. It appears she hates her job. When we were there, she was talking very loud and with a rough tone, to one of the male associates. She was refusing to rent to my Son, because She and I had a disagreement in the past, about an access card that wasn't working. Two of my neighbors have also left that location, only because of Ms. Coleman. I would like to give much GRATITUDE to STEVEN GARRETT, Company President. He is a great example of Top Level Management, in keeping with their goals, of providing excellent customer service. My son notified him with this issue and he took care of the problem immediately. We had been renting from that location for over a year, with early payments at all times. Even though our problem got resolved, we felt like we needed to change facilities, to avoid other problems in the future. Thank you again Mr. Garrett for resolving our issue. A+
LYNN N
|
Expérience générale
Évaluation :
5
Very good
Jaquelin S
|
Premières impressions
Évaluation :
5
I have been a U-Haul customer at this location for quite a while. I have no complaints at all. I love the customer service. Great Team!
Sasha P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nakateshare J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenena D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darren D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquelyn M
|
Expérience générale
Évaluation :
4
Had a few mishaps but the staff made it right
Mieasha S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larnell J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bob s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLINT P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lawana D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAWANDA D
|
Expérience générale
Évaluation :
5
The manager at this location is awesome!!! She is on top of everything. The bins in the back are always emptied, the floors are clean and there is NEVER any odor like there was with the previous management. There is no trash laying and I have always felt safe anytime I have gone there by myself. The staff is friendly and always helpful. Great experience!!!
Lisa L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shayla J
|
Expérience générale
Évaluation :
5
Staff are professional, proficient, and friendly
Vivian J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
fletcher c
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DEMETRIOUS H
|
Expérience générale
Évaluation :
2
There was a sprinkler link that damaged my property.,, the solution offered was to have people available to purchase my things. It seemed to be a terrible inconvenience to the staff when I refused their generous offer to sell my family's antiques.
alice r
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald S
|
Expérience générale
Évaluation :
4
I do wish they had been open later as I worked until 5pm and rarely had a chance to make it to the facility before they closed during the week. Otherwise, I had no issues or complaints.
Dawn R
|
Expérience générale
Évaluation :
5
The service I received was Magnificent Across the Board. I'm ashamed I am unable to recall her name yet 'Sweetheart, Great 'Customer' Service and Thank You. Quick Answer! Convenient-Available Tools to Move made a.. Gratefully 'Very Satisfied' Customer. U-Haul Rocks
Nichrien R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clance M
|
Expérience générale
Évaluation :
4
I would like to say complete yes to #4, but not all the staff were friendly. I think that you all should make sure you hire a person who loves people and like working with them. No one wants to do business with a person who is rude, disrespectful. and use bad language. I appreciate a smile.thanks
Danetta S
|
Expérience générale
Évaluation :
1
Had lots of trouble getting what was advertised to me, had to call over 6 times to get refunded my free month of storage after purchasing a uhaul one way. Overall pretty displeased with my experience but in the end they did refund me so I guess that's a plus. Well really I just got what was rightfully advertised
damion c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha W
|
Premières impressions
Évaluation :
5
The lady who helped me was very kind and helpful. She was very thorough about the facility and I will definitely recommend your services to my family and friends. Thank you so much for having your business so close to my home.
lisa s
|
Premières impressions
Évaluation :
5
The manager, assistant manager, and entire staff are outstanding at this location and I would highly recommend them for all your moving and storage needs! A+ Service! Thank you for everything!
Donald T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TIA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENICA C
|
Expérience générale
Évaluation :
3
The staff are awesome and super helpful. The reason for my rating is the Facility portion. My unit will not stay open when I'm loading things in so I have to have someone with me and there were technical issues as far as getting in the building. For the price you pay I expect more.
Jenna S
|
Premières impressions
Évaluation :
5
Merci.
BRANDY E
|
Expérience générale
Évaluation :
5
Great management and staff!
Donald T
|
Premières impressions
Évaluation :
1
After requesting a different unit for almost a year, due to the long dark hallways. My unit was broken into. Over $2000 worth of loss. Head manager has not contacted me and its been 3 weeks. No one offered me a discount or anything to ease the situation. Customer restroom is filthy every time i went into it. Garage doors and sliding doors were open upon my arrival on most visits ( not secure ) Since I could not be contacted and no one showed concern, I felt targeted and unsafe. Local authorities have assured me that break ins are normal at this location, and internal employees seem to be involved. This is sad that i had to move out because I really liked the facility despite the long hallway, and security issues. But without security - whats the point??? Signed- Angry customer who will never use Uhaul again and I will encourage others the same!
Micah B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel H
|
Expérience générale
Évaluation :
5
The woman behind the counter was very helpful and friendly
Daniel H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ceatria C
|
Expérience générale
Évaluation :
5
I LOVE THE STAFF! They were ALWAYS very HELPFUL
Crystal S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Serena J
|
Expérience générale
Évaluation :
5
Everyone was friendly and helpful but online it said I would get my first month free. I was charged but I did not think to remind her so I guess it is my fault.
Roger S
|
Premières impressions
Évaluation :
5
Thanks for convenient, well maintained clean environment with friendly customers service representative!
JoAnn M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clance M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas j
|
Expérience générale
Évaluation :
3
Was able to pay the rent on the unit, but the prices on the units now are ridiculous.
elizabeth o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darwisha W
|
Premières impressions
Évaluation :
5
Great people
Mercedes T
|
Premières impressions
Évaluation :
5
Akia at Southaven ms on pepper chase is above excellent. Always so helpful and fun to talk to! I will stay with uhaul just because of her customer service
Debbie C
|
Premières impressions
Évaluation :
5
First time ever using a storage facility and ot was very well maintained and clean
Demario R
|
Expérience générale
Évaluation :
1
The staff in this place are petty, unprofessional, and trifling. Coleman is an inept ring leader who attempts to leverage her position to fee and manipulate tenants into taking their belongings! This place needs to be investigated by the MS state attorney general's office! Some of them are working with corrupt officials. They are destroying the U-Haul brand.
leighton b
|
Expérience générale
Évaluation :
5
Employees we friendly and professional. Treated me well.
Antonio H
|
Premières impressions
Évaluation :
5
Shawn was extremely helpful and polite. He was very knowledgeable and attentive. He made our move in very convenient. The whole staff was on point.
Lakisha W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
wilma w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARISHMA J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrone H
|
Expérience générale
Évaluation :
2
I had my husband handle my storage but he had the worse experience with the manager, which made hook contact upper mgmt on his issue.
Janet K
|
Expérience générale
Évaluation :
5
The customer service was above exceptional!!
Kischa B
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Lawana D
|
Expérience générale
Évaluation :
5
Everyone was nice and went beyond their means to help me.
Youlander B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nelson R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ceatria C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
cynthia b
|
Expérience générale
Évaluation :
1
Management sucks....they stole from me...renting a damage unit..and refused to refund my credit card after I didn't want it....those people was acting they didn't know what was going on...they just stuck there
Steven B
|
Expérience générale
Évaluation :
5
I appreciate your service and continue to be a blessing to others.
Sasha P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MERRI S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latasha C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jessica S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Monlicshea H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nehemiah S
|
Expérience générale
Évaluation :
1
My unit was broken into all my tools among other things where taken. Then dey claimed dat there camera system crashed where as the police could not pull any video.
Eldon H
|
Expérience générale
Évaluation :
1
I had my children's clothes taken, 2 suitcases and 27 years of movies taken. Irreplaceable hoodies a Texas longhorn duffle bag with baseball caps in it. I had 5 boxes of magnificent flowers that were given to me for the passing of a loved one . 2 boxes of the were taken. The ribbons were taken off the boxes and left on the floor and someone had stepped on one of the lids. Items had been knocked off the shelves they were stored on and boxes were opened that had previously been taped closed. If the lock was tampered with I would hope that someone at the facility would have reached out to me.
Andrea K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debbie C
|
Expérience générale
Évaluation :
4
There was an insect (roach) problem. Other than that, I had a positive experience. The staff was always friendly and accommodating. I value excellent customer service , and the employees at this location were great!
Bre J
|
Expérience générale
Évaluation :
5
the staff were always ready to help when i needed it. i would go back if and when i need a storage facility again
Patsy M
|
Expérience générale
Évaluation :
1
Rented me a 5x10 unit that is already rented...then switch me to an 5x10 unit with broken handle..so can't use it
Steven B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David M
|
Expérience générale
Évaluation :
5
I enjoyed my overall experience while storing my belongings at UHaul storage of Southaven. Even the times I lost my key to my storage and was unable to open it they provided me with instant locksmith service.
Darius B
|
Expérience générale
Évaluation :
5
Always use U-Haul. Never any problems at all.
Jessica T
|
Expérience générale
Évaluation :
1
These are the most ratchet ghetto no class having people I have ever dealt with! How you get mad at me because your workers are shady and stole my information off my card! I'm calling the police! Fraud!
hugh e
|
Expérience générale
Évaluation :
5
I like the card swipe access and the large warehouse area for unloading and loading.
MICHAEL K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Virico J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cecil C
|
Expérience générale
Évaluation :
5
The lady that helped me I can't remember her name was very helpful! She got a me a bigger unit when she saw everything that I had, without hesitation, she stopped what she was doing and quickly helped me without me even having to ask! Kudos to her please find who assisted me and compliment her!!!
Aprel S
|
Premières impressions
Évaluation :
5
LaNedra is amazing and always helpful. I truly love her Southern hospitality because she makes you feel right at home BUT she's all about the business. Would definitely recommend anyone to use this facility to store their belongings.
Victoria D
|
Expérience générale
Évaluation :
5
The customer service was great, Mr. Black, and the supervisors helped me out a lot.
Trisha W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cynthia K
|
Expérience générale
Évaluation :
4
S.O.
Danetta S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tekeisha L
|
Premières impressions
Évaluation :
5
The staff took very good care of me and took care of all the issues that were originally presented. They did a great job of doing all the required tasks very quickly and overall made me feel taken care of. Thank you to the people that helped!
Bobby N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demario R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney T
|
Premières impressions
Évaluation :
5
Uhaul is great place to rent from I will always use them when I move
CODY T
|
Expérience générale
Évaluation :
5
Out of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen
Jacquline H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shayla V
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Pendevu J
|
Premières impressions
Évaluation :
1
I was robbed of everything and what they didn’t take they broke…
Tiffany E
|
Expérience générale
Évaluation :
5
At the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!
Brenda M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alisa B
|
Expérience générale
Évaluation :
5
All good
Gary G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ronald m
|
Expérience générale
Évaluation :
5
I never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks
NATHANIEL W
|
Premières impressions
Évaluation :
5
The staff was extremely friendly and very helpful...
ROBERT (
|
Premières impressions
Évaluation :
4
Only issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn't anything the local business did wrong and it wasn't worth me paying extra insurance.
James L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David W
|
Expérience générale
Évaluation :
5
Great experience Friendly and helpful staff
CEDRICK W
|
Expérience générale
Évaluation :
5
Lanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.
charlotte j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monlicshea H
|
Premières impressions
Évaluation :
5
The entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally
LYNN N
|
Premières impressions
Évaluation :
2
The office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.
Tiernne W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaTonya H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
antina p
|
Premières impressions
Évaluation :
4
I would have liked to be able to access my storage unit after hours.
Dave K
|
Expérience générale
Évaluation :
3
I was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.
Hannah D
|
Expérience générale
Évaluation :
5
I’m in there weekly. I love our local uhaul, the staff is always friendly.
STARKEISHA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dondrell G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
arearn w
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option
Amy P
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CODY T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emmberly J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAVYA H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Umeka R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Myshonica B
|
Premières impressions
Évaluation :
5
The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.
Beverly B
|
Premières impressions
Évaluation :
5
Good people and nice facility.
Clayton J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tiyon n
|
Premières impressions
Évaluation :
5
Awesome happy crew. The manager is the bomb in a positive was.
kARINA J
|
Premières impressions
Évaluation :
4
Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.
Dwana T
|
Expérience générale
Évaluation :
4
Too costly for people on a budget. Loved everything else about it.
Darla P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
camia o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric n
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phyllis V
|
Premières impressions
Évaluation :
5
Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.
LaWanda H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kaitlin W
|
Premières impressions
Évaluation :
5
Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.
Umeka R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kamentria T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wykena J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas B
|
Expérience générale
Évaluation :
5
Great when I needed it. Thx
CATHY S
|
Expérience générale
Évaluation :
5
This is very nice and well maintained company.
Curtis B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wanda C
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
LaJeanna L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott T
|
Expérience générale
Évaluation :
5
The staff went above and beyond for us. Very friendly
cynthia f
|
Premières impressions
Évaluation :
5
Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Merci!
Jalesa m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy P
|
Expérience générale
Évaluation :
5
I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I've ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!
Taji V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donyea A
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LARRANCE M
|
Premières impressions
Évaluation :
5
Very courteous and helpful staff.
Gerald E
|
Premières impressions
Évaluation :
4
I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!
Gail D
|
Premières impressions
Évaluation :
1
My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we're people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I'm still trying to rebuild after that traumatic incident. I pray to God that I'm never in a situation where I'd need these people again because they are cruel, heartless, and highly unprofessional!
Angel M
|
Expérience générale
Évaluation :
5
Storage manager was very friendly and helpful
samantha c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marius W
|
Expérience générale
Évaluation :
1
Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.
Victoria P
|
Expérience générale
Évaluation :
4
Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.
Herbert B
|
Premières impressions
Évaluation :
5
Very nice, clean and safe facility.
Kecia C
|
Expérience générale
Évaluation :
4
Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.
Joyce M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ralph Y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ayranne f
|
Premières impressions
Évaluation :
4
I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards
mae e
|
Expérience générale
Évaluation :
2
My furniture was damaged
Porsha T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFF M
|
Expérience générale
Évaluation :
5
Manager went above and beyond to accommodate us.
James O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody K
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Christopher P
|
Expérience générale
Évaluation :
2
There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren't able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.
vickie b
|
Expérience générale
Évaluation :
1
Fire in unit destroyed my stuff
James H
|
Expérience générale
Évaluation :
5
I always trust U-haul storage I will never use anybody but you guys.
LaTosha R
|
Expérience générale
Évaluation :
5
It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!
pattie k
|
Expérience générale
Évaluation :
5
The ladies in the office were great and seemed to enjoy what they were doing.
Bruce B
|
Premières impressions
Évaluation :
5
the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..
Brenda H
|
Premières impressions
Évaluation :
5
Everyone was so nice and very helpful. The staff would call you by name and very personable.
DEBORAH L
|
Premières impressions
Évaluation :
1
Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.
Blake a
|
Expérience générale
Évaluation :
5
Everything was great!!! Akaia was wonderful!!!
Emil S
|
Premières impressions
Évaluation :
5
The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.
Charollete H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthina A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maya M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANERRICA H
|
Expérience générale
Évaluation :
5
Very clean, great security and knowledgeable employees. Wonderful experience
mary j
|
Expérience générale
Évaluation :
5
I always feel comfortable doing business with Uhaul
LaTosha R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tawala C
|
Premières impressions
Évaluation :
3
The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.
Yousef A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheila M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dijuan M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suresa T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latonya B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
pattie k
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maya P
|
Expérience générale
Évaluation :
1
My tv got stole out of there their was nothing did about sad a** place .
Shanicka H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
darrius s
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cameron S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
darrius s
|
Premières impressions
Évaluation :
5
Staff was very nice and friendly. Staff will do they best to assist you in your needs.
yvette w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raven A
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARILYN K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STACY B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald J
|
Expérience générale
Évaluation :
5
The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.
Paige D
|
Premières impressions
Évaluation :
5
The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.
Kristen H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
winnie c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tangela B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamekia M
|
Expérience générale
Évaluation :
5
Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.
Shekieta W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carolyn B
|
Premières impressions
Évaluation :
4
We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!
Jodie B
|
Expérience générale
Évaluation :
5
The staff were helpful and very polite! I would highly recommend this location! Thanks
Dwayne H
|
Premières impressions
Évaluation :
5
I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best
charmelle e
|
Expérience générale
Évaluation :
5
Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.
Lori B
|
Premières impressions
Évaluation :
3
The new staff is always rude and indifferent.
Elanda R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maricceo P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda G
|
Expérience générale
Évaluation :
3
Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.
Joel R
|
Expérience générale
Évaluation :
5
the service was excellent
WL H
|
Expérience générale
Évaluation :
5
Top notch service.
Sasha P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracie B
|
Expérience générale
Évaluation :
1
It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing
jose a
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacarra D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yafan H
|
Expérience générale
Évaluation :
5
Thank you. I would tell people about the price and the friendlnes .
Katherine C
|
Expérience générale
Évaluation :
1
It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....
VELON M
|
Expérience générale
Évaluation :
4
Staff was excellent.
Tamara G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard v
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean S
|
Premières impressions
Évaluation :
5
Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Merci.
DANIEL S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Penni T
|
Premières impressions
Évaluation :
5
I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!
Kimberly s
|
Premières impressions
Évaluation :
5
From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.
charamane o
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARILYN K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherona H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherona H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine R
|
Expérience générale
Évaluation :
5
Staff super nice and the facility is let clean
Velvet R
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
zaria a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanna R
|
Premières impressions
Évaluation :
5
Facility was greatly appreciated because staff were very nice and great to deal with.
Janet K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carol L
|
Expérience générale
Évaluation :
5
Everything was a quick and easy process, I was in and out in great time.
Janet K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAFONDRA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delmer L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kartarah A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM P
|
Expérience générale
Évaluation :
5
The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.
Scotti M
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle. Very friendly and helpful. Great customer service!!
Jacquelyn M
|
Premières impressions
Évaluation :
4
Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday's are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!
Darrick F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Molly H
|
Expérience générale
Évaluation :
5
The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!
stephanie t
|
Expérience générale
Évaluation :
5
The experience was great, the facilities were clean and the access to the storage was convenient.
Carlos D
|
Expérience générale
Évaluation :
4
Great service
Darryl B
|
Expérience générale
Évaluation :
5
The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.
Robert G
|
Expérience générale
Évaluation :
5
Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.
Sandra R
|
Expérience générale
Évaluation :
5
Staff is very helpful and friendly.
beverly w
|
Premières impressions
Évaluation :
5
The staff here is always super nice and very helpful!!
Kim G
|
Expérience générale
Évaluation :
5
The manager Brittany Donaldson has been awesome and very nice. Great Job !
Robert G
|
Expérience générale
Évaluation :
5
Excellent carrying customer service
Denise R
|
Premières impressions
Évaluation :
5
No issues.
Antonette M
|
Expérience générale
Évaluation :
4
They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.
Carol L
|
Premières impressions
Évaluation :
5
The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.
Carlos D
|
Premières impressions
Évaluation :
3
I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.
Robert S
|
Premières impressions
Évaluation :
5
Great service
Michael L
|
Premières impressions
Évaluation :
5
Great experience, would use again!
James L
|
Expérience générale
Évaluation :
5
Nice and clean location
jimmy k
|
Expérience générale
Évaluation :
5
My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.
Carlos D
|
Expérience générale
Évaluation :
5
The representative was very professional and helpful a great transaction.
David G
|
Premières impressions
Évaluation :
5
Great staff always courteous!!
lawanda E
|
Expérience générale
Évaluation :
5
Thumbs up
DENISE R
|
Expérience générale
Évaluation :
1
I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.
Milauna R
|
Expérience générale
Évaluation :
5
I was able to pick up my truck on time as promised. That was important to me. Merci!
Carlos D
|
Premières impressions
Évaluation :
1
Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn't know her job at all. She was beyond rude and unhelpful!
Dominica H
|
Expérience générale
Évaluation :
4
Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service
Verdell H
|
Premières impressions
Évaluation :
4
I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra
SHARITA B
|
Expérience générale
Évaluation :
5
VERY PROFESSIONAL. AND KIND
Marvin D
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Shequena J
|
Premières impressions
Évaluation :
4
.
Christina K
|
Expérience générale
Évaluation :
5
Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms
Mary D
|
Premières impressions
Évaluation :
4
The service this time was better than the last!
Kenya A
|
Expérience générale
Évaluation :
5
Friendly and very outgoing
Carson L
|
Premières impressions
Évaluation :
5
Excellent
MICHELLE E
|
Expérience générale
Évaluation :
5
Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service
MAREE N
|
Expérience générale
Évaluation :
5
The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !
Robert G
|
Premières impressions
Évaluation :
5
Thank you for the ease in my move, made a world of diferencet
nester v
|
Expérience générale
Évaluation :
5
Over the past 8 years I've used this storage 3 times. The service was great and I couldn't think of going to another storage unit besides this one.
Erika B
|
Expérience générale
Évaluation :
3
ok
Erika B
|
Premières impressions
Évaluation :
5
Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.
Robert G
|
Expérience générale
Évaluation :
5
Brittany and her team are awesome !!!
Robert G
|
Premières impressions
Évaluation :
5
Great!
Brittany M
|
Expérience générale
Évaluation :
5
I would definitely recommend using U-Haul , for a long distance move.
noah m
|
Expérience générale
Évaluation :
5
Great service.
REBECCA P
|
Expérience générale
Évaluation :
4
the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.
robert d
|
Expérience générale
Évaluation :
5
This was a good experience. I would re-patronize!
Bridgitte M
|
Expérience générale
Évaluation :
5
Very helpful staff.
steve i
|
Expérience générale
Évaluation :
4
The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.
Felicia T
|
Expérience générale
Évaluation :
4
Was a good experience.
Otis W
|
Expérience générale
Évaluation :
5
I had my ubox delivered. Never got to see the location
Jacqueline S
|
Expérience générale
Évaluation :
5
Received great service.
Greg S
|
Expérience générale
Évaluation :
5
U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone
dean n
|
Expérience générale
Évaluation :
5
Great place to store my belongings. Thanks for great service.
ANDREA B
|
Expérience générale
Évaluation :
5
Definitely would recommend this facility.. great experience
janet r
|
Expérience générale
Évaluation :
2
I actually moved out on April 30, 2018. I had to call three times to finally get y'all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.
Karen C
|
Expérience générale
Évaluation :
5
Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.
John F
|
Expérience générale
Évaluation :
5
I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!
LaTyia B
|
Expérience générale
Évaluation :
5
Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.
KAREN L
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.