There was a hole in the roof and our mattresses got pretty wet. The back tires are bald on the truck, the vehicle slipped about as it was wet out. Last time I rented from here, an alarm light went on as I was leaving, about 2 miles from the rental location, (it had no oil) I had to bring it back and get a new one... Confidence is getting low at this point
Melissa Lake- Virginie-Occidentale WV
- Parkersburg
- 26101
Customer Reviews for U-Haul Moving & Storage of Southside
(Across from Parkersburg South High School)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
1420 Blizzard DrParkersburg, WV 26101
(Across from Parkersburg South High School)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronald Nutt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dan Duffy- Évaluation :
- 5
Helpful staff.
GERNON EARLEY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronald Nutt- Évaluation :
- 4
The female and male employees at this location went above and beyond. They were great. The location in Marietta OH, which is closer to my home will NEVER see my business. Karen (actual manager name) is awful to customers and employees.
Timothy Justice- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Curtis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peggy Pippin- Évaluation :
- 5
Very polite and help full.
Harold Phillips- Évaluation :
- 5
Everything was great no improvements needed
dennis carnes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peggy trent Roush smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chrysta Harsh- Évaluation :
- 5
All was great
Mike Shepard- Évaluation :
- 5
The drive up storage facility is not drivable unless you are in a small car. Any size rental can't make it through the maze of rental trucks in the storage area. This should be addressed.
CHAD HARRISON- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
ALAN HUGHES- Évaluation :
- 5
Everything went smoothly. The staff was pleasant and helpful.
Michael O'Donnell- Évaluation :
- 4
The rear door to the 5 x 8 trailer was bent at the bottom making it hard to close but it worked well for the entire trip from WV to LA.
Terry Rings- Évaluation :
- 5
The guy that waited on us was so nice
Robert Conley- Évaluation :
- 1
You're attempting to charge me for damage that didn't happen on a truck that didn't get checked prior to my rental. Never will I ever use U-Haul again.
john williamson- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kevin Bunner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michele KOWALSKI-STANTON- Évaluation :
- 5
Always quick and easy, everyone nice and helpful
Dale Holbert- Évaluation :
- 5
Great service
Ronald Newbanks- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Wood County- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHERRY MILLER | Expérience générale- Évaluation :
- 5
Make sure there is fuel in the tank of the trucks, because I was told there was a quarter tank, but at best it was an eighth of a tank and I had to get fuel.
Robert Fisher- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bruce Boston- Évaluation :
- 4
I asked for a month of free storage, when I got to Georgia, was not available, had to pay a months storage of around 200 dollars. And then requested drop off in Thomson Georgia. Confused when dropping off trailer, no help to remove trailer! Just some cost I didn't expect
Bryan MOBLEY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Miller- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matthew Woody- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mobusher Mahmud- Évaluation :
- 5
Way to expensive
JOHN ROUSH- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Chastity Morris- Évaluation :
- 3
Well I was charged for blankets and they was not in truck they forgot them. And I was charged for stuff I never understood like 51 dollars on return of truck. You need to update your drop off points in man. It is at huff junction at mountain mart village. Beside advance auto not beside school in man.
John Goodman- Évaluation :
- 3
Had to enter the store to get an employee for assistance, (drop off). Personnel were helpful, once they knew I was there.
dan comer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SCOTT CURFMAN- Évaluation :
- 5
Compared to other storage unit in the area these are way over priced. Almost double the cost of others around.
Chastity Hamilton | Online Move In- Évaluation :
- 4
I had to fix the tail light because the bulb was bad in it
Haley Turley- Évaluation :
- 5
Great service
Mark Krugman- Évaluation :
- 5
Merci
Rick Farley | Expérience générale- Évaluation :
- 5
Nice staff. Helpful
Lori Hesson- Évaluation :
- 5
Everything was handled excellent and very helpful employees. Loved all the supplies you offered, tv covers, mattress covers, packing papers, tape etc. The boxes for clothing were very sturdy and strong. Was less stressful move because of uhaul. Thank you for your company. Nellie
Nell Jean Beckett- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Goodwin | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Tony Gerlach- Évaluation :
- 5
Great service
Chester Priest- Évaluation :
- 5
The men at u haul were great friendly and very efficient
Elsie Deem- Évaluation :
- 5
Great service
Mark Krugman- Évaluation :
- 5
Great staff!
carri pepper- Évaluation :
- 3
Thought it was odd that the last 4 rental contracts were various places in the vehicle. And the windshield was ridiculously dirty, not just a smudge, but like sticky coffee spots and gps suction cup marks like 10 different places
HUNTER FREELAND- Évaluation :
- 3
My second motorcycle trailer rental in a month. Both trailers were dirty on the inside with debris. Screws, rocks, garbage, etc.. It's not that difficult to run a broom when equipment is returned.... My 2nd trailer the female attendant actually showed me a new way to hook up my chains by not twisting but hooking the excess into the other end, I always twisted but like this method better. She also wore gloves to hook up the trailer and was dressed for the weather. None of the other attendants did. Gloves may not be required but they sure do make it easier on the hands and less injuries. I'd still recommend Uhaul and will use myself and this location as some debris/garbage isn't a world ending experience, I'm just not used to it when I rent a trailer. I always rented at the Pine St. location in Zanesville Ohio and never experienced this there. We moved last year so no choice but to use this one.
Ted Turner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sandra Fitzgerald- Évaluation :
- 5
Everything was great. Customer service on the phone was very nice and helpful getting the truck reserved for me. The men in the shop were also very helpful, they got me all set in the system and in the truck in no time. I will rent here again and refer friends as well.
karen cline- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Teresa Sparks- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BART JORDAN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Steve Ross- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JASPER Ford- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dan Grant- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roger Unger- Évaluation :
- 5
Nothing really
Tim Isaacs- Évaluation :
- 5
I'd never dropped off a U-Haul in another city/town, so I went inside to clarify with a worker, and he did an excellent job greeting me and walking me through the process. Although they were busy, he was attentive and made sure I knew what I was doing. I felt much more comfortable at this location, unlike my pick-up experience.
Jeffrey Lowe- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donald Bruce- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alex Sandoro- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Annie Flyzik- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Benjamin Levin- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Benjamin Levin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Margie Nolan | Expérience générale- Évaluation :
- 5
Very professional and they did excellent work.
Colin Maidens- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Linda Howard- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bill Pursley- Évaluation :
- 5
Kendrick was very helpful!
Ehren Clovis- Évaluation :
- 5
The 2 younger employees were disrespectful to their superior(?) in front of us but behind his back. He was clearly the more informed and professional of the 2 younger kids. He got our questions answered and the trailer hooked up to our vehicle. I was uncomfortable and not impressed with the 2 younger employees "better than him" attitude. Please separate those 2 kids! They do not work well together, professionally speaking.
Tracy Horton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamara Riggs- Évaluation :
- 3
I don't understand the mobile pick up. Any time I have used it, I have had to go inside and get an employees attention because they never come out or put the key in the ignition knowing im there from checking in. So I have to go inside and stand in line and wait to speak to someone in order to her my rental and that basically defeats the purpose of a mobile rental
LISA MCCORD- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
billie cross | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Travis Wiseman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brett Jones- Évaluation :
- 5
All the employees I dealt with during our move were very friendly and helpful.
Philip Goings- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alisha Lass- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michele Railey | Premières impressions- Évaluation :
- 5
I will use again!
Angela Burkhammer | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jessica Yllemo- Évaluation :
- 5
Great truck, great price, great people.
Pearl HARRIS- Évaluation :
- 5
Customer service at this location is excellent. Very friendly and helpful.
Mary D Travis- Évaluation :
- 5
Nothing everything was great!!!! Excellent customer service!!!!
Brandon Foor- Évaluation :
- 5
Staff were very helpful and efficient.
Timothy Wilson- Évaluation :
- 5
Renting from this location was hassle-free. The employees were professional and very helpful. Returning the equipment was very easy. With the location being open 7 days a week made returns so convenient. Thank you for your dedication to your customers.
Raymond Shaffer- Évaluation :
- 4
Thank you helpful and friendly
Timothy Hudler | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Adam Gillette- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIchael W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Candy Kiss Prall | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Bennett- Évaluation :
- 5
The truck leaked and soaked a bunch of my boxes. I've yet to have time to unpack and see if anything was destroyed, but the boxes were soaked.
Teresa Persons- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
john suek- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cory Richards- Évaluation :
- 5
Friendly and fast service. No issues with easy drop off.
Stephen Thrash- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Matthew Blake | Premières impressions- Évaluation :
- 5
They were very surprised to see the odd tire that was on this truck. They use a tire service and commented that they would never rent a truck with these tires.
john tunnell- Évaluation :
- 4
ONLY PROBLEM I HAD WAS I TRIED TO CALL THEIR LOCAL NUMBER ONE DAY A COULE OF WEEKS AGO AND NO ONE EVER ANSWERED. I CALLED AT LEAST THREE TIMES IN ONE DAY. QUESTION WAS ABOUT AVAILABLITY OF A DUMPSTER!!!
JERROLD WHARTON | Expérience générale- Évaluation :
- 1
I returned the uhaul after I was done with it put keys in a uhaul drop box like I was told to do by an employee at one of the side business uhauls and leave it where they instructed me to park it days go by and i get a message saying I'm going to jail and charges are being pressed on me for stealing a uhaul so I call while in the middle of working before I got arrested for someone not doing their work so I tell them where it's at how I have a picture of the gas meter and miles also a picture of it Parked next to other uhauls they insist I send them the pictures so I do they call the store and say I never returned it pretty much call me a liar so I leave work being a single father missing money I absolutely needed just to resolve a situation that someone else failed to do the job they get paid for half way through my walk that's 3 miles each way they text me couldn't even call and say oh we found it completely ridiculous especially to instantly assume the worst without even asking a single question I'll never use uhaul again needless to say beyond disgusted for their own screw up!
James Jackman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rodney jones | Premières impressions- Évaluation :
- 1
The cashier and in person help was friendly; however the policies procedures of this location are ridiculous at worst and poorly communicated at best.
Rebekah Lane- Évaluation :
- 5
Stop with the add ons. $ for this. $ for that. $ if you fart wrong.
JOHN PERINE- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
JUSTIN BROOKOVER- Évaluation :
- 3
To fix your website saying that you're open until 10:00 p.m. I was there at 7:00 p.m. and you were already closed and the drop off procedure is a pain in the neck
Penny Zarobski- Évaluation :
- 5
Great service. Very pleased with my experience.
Joe Ward- Évaluation :
- 5
Very friendly and informative. We just moved here, was very helpful.
Brian Miles- Évaluation :
- 5
Excellent customer service on check in and check out. Some great employees!!
Angela Smith- Évaluation :
- 5
Dalton and Nathan were Great!!!! They were able to find us the perfect size truck at a great price.
Brandon Foor- Évaluation :
- 5
Such a smooth process. The newer ford cargo van was amazing as well. Nathan took care of us at pick up and then I didn't get the guys name at drop off but he was courteous as well. I've moved over 35 times in my life and I help friends move… since I've been in Parkersburg i always use this location and will continue. Thanks, Britt West
Britt West- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin Preece- Évaluation :
- 2
the gentleman checking out was the absolute worst. taller man, beard and brown hair. complained about his divorce after we asked him why our truck that we reserved was given to someone else. get rid of that guy!
christopher santonastasi | Expérience générale- Évaluation :
- 5
Easy drop off.
ALLEN WILSON- Évaluation :
- 5
Some of the employees are very nice.
Jamie Metz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Sargent- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charlene Britton | Premières impressions- Évaluation :
- 5
Very nice and helpful staff
Misty Walcutt | Premières impressions- Évaluation :
- 5
My move from Florida to WVa was a challenge. The folks at Uhaul were a big help all the way thru. Thanks
Russell Hamrick | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Pamela Greathouse | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Allisson wedekamm | Expérience générale- Évaluation :
- 5
We moved back to the area and needed somewhere to store our stuff while we looked for houses. The storage unit I originally reserved wasn't big enough, but thankfully the guy who was working that day was nice enough to help us find a different storage unit that would work better for the amount of stuff I had. Everyone I've encountered at this facility has been friendly and helpful with anything I've needed when it comes to storage unit needs or truck reservations.
Danielle Kidd | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Reynolds | Premières impressions- Évaluation :
- 5
Courteous, experienced, professional and thorough
Deanna Costilla | Premières impressions- Évaluation :
- 5
Only issue was that my address change made on my online account did not transfer for the local billing. Had to call the local office.
NICK ROBERTS | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Nelly Vincent | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Milissa Phillips | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gregory Duber | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tracy LeGrand | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
George Miller | Premières impressions- Évaluation :
- 3
It took four two bedroom units to store my four bedroom house they will not store what they say they will
Daniel Pounds | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Theodore Wells IV | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Teresa West | Expérience générale- Évaluation :
- 4
The only thing that made it difficult with this rental was they parked the huge trucks in front of my unit and it made it extremely difficult to access my unit with my vehicle to remove my processions
Selena McClain | Expérience générale- Évaluation :
- 5
One of the nicest staff I have had the pleasure of working with.
Rick Rubin | Expérience générale- Évaluation :
- 5
Very helpful, friendly service!!
REBECCA KJ EICHER | Expérience générale- Évaluation :
- 5
Awesome team & service
Charley Jackson | Expérience générale- Évaluation :
- 5
As always, excellent service and helpful staff! Always went above and beyond!
Andrew Flinn | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
George Miller | Premières impressions- Évaluation :
- 4
My only complaint had to do with the parking of the rental trucks. They were constantly parked in the gated area blocking the isles. Additionally, customers would return trucks and leave them parked- side by side in the driving lane to exit the facility and we would have to sit and wait in our car for someone to come clear the driveway.
kathy earnest | Expérience générale- Évaluation :
- 5
The staff was very helpful when I selected my storage unit and again when I had to get a refund. Thanks
Christie Seevers | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NICK ROBERTS | Premières impressions- Évaluation :
- 5
EVERY ONE WAS POLITE AND COURTEOUS, THE WHOLE PROCESS WENT SMOOTHLY.
JERROLD WHARTON | Premières impressions- Évaluation :
- 5
I'm very pleased with my experience with U-Haul. The assistant manager was amazing!! I appreciate all of their help!!! I will definitely recommend U-Haul on south side to everyone who I know,to use them.
JENNIFER CONLEY | Expérience générale- Évaluation :
- 5
I’d recommend U-Haul storage to everyone, the staff treated me extremely well .
Tracey Bickerstaff | Expérience générale- Évaluation :
- 1
I went to order a 10 by 25 storage unit and every storage . 6 of them was all leaking. So I had to get a refund on my money of a 150 some dollers. Because my whole house is going into the storage building I could not rent the storage buildings because they all had water leakage
Wilma Lyons | Expérience générale- Évaluation :
- 3
Mr Ayers was slightly rude outside before I made my way into the building, comments about a customer's attitude should be kept to oneself especially if you're a member of management.
Courtney Shock | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deena Rich | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Danean Franklin | Premières impressions- Évaluation :
- 5
Bien
Deena Rich | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tammy Gainer | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Burton | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
teresa morehead | Expérience générale- Évaluation :
- 5
For this area price comparison per unit cost is too high. Especially for supposedly climate control inside unit. Could see outside back wall, obvious rodent/vermin issues. I always use free month then move to more reasonably priced/competitively business Staff had to remove rubbish from unit. Staff was, for Parkersburg unit, fantastic per usual. This facilities' staff have always been exceptional every time I have used them over the years.
Charlotte Jordan | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Dunbar | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Janice Kaneff | Premières impressions- Évaluation :
- 4
Roof in one of my rental units looks like it had leaked or will leak
JUSTINE AYERS | Premières impressions- Évaluation :
- 5
Staff went above and beyond to help. Exceeded all expectations.
Andrew Flinn | Premières impressions- Évaluation :
- 4
The staff was extremely friendly and helpful. The facility was being updated so the gate wasn't always locked/secure. But over the last month the gate has been closed and secure
Steve Jackson | Expérience générale- Évaluation :
- 5
Everyone with whom I came in contact was pleasant and helpful. Unit was clean and available as indicated on the website.
teresa morehead | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
rebecca burkhart | Expérience générale- Évaluation :
- 4
Everything worked out well--no damage to any items--I was worried about the heat buildup but things seem OK. A new experience for me. Definitely preferable to storing it at my house until my daughter was ready to move.
Julie Zickefoose | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rebecca burkhart | Premières impressions- Évaluation :
- 5
The only issue I had was that I was put in the wrong unit to begin with. But the staff helped me get into the correct size unit and when they mistakenly cut the lock off my unit it was immediately replaced and I was notified the same/next day.
Tara Corvin | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Lorrie Conrad | Expérience générale- Évaluation :
- 2
Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left
ROBERT BERRINGER | Premières impressions- Évaluation :
- 4
Only problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn't bad.
ELIZABETH LABARGE | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Greg Kiselica | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Stalnaker | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Caitlin Goss | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara Bush | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dennis Reed | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dennis Reed | Premières impressions- Évaluation :
- 1
Park lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it
Brian Clinton | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Fleming | Premières impressions- Évaluation :
- 4
Aucun
KEVIN MOUSTY | Expérience générale- Évaluation :
- 1
That was my worsted experience ever with uhaul.in 10yesrs
Judy Sexton | Expérience générale- Évaluation :
- 1
They have rats in their storage and expect you to still pay to hold your belongings which is trash.
Triston Frederick | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
candice burdett | Expérience générale- Évaluation :
- 2
Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were 0,69 per mile. What's up with that, Uhaul?
Wendy Cannon | Premières impressions- Évaluation :
- 1
I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was "all set" for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and "out to lunch". The second attendant wasn't much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was "no we don't worry about that". Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.
Beverly Casto | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deborah parker | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deborah Smith | Expérience générale- Évaluation :
- 4
The guys were always nice if I needed help with anything. Never had any problem.
Sarah Dornon | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Josie Grogg | Premières impressions- Évaluation :
- 1
Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.
Albert Vannoy | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kendall Knopp | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Mary Smith | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anthanetta Thompson | Expérience générale- Évaluation :
- 5
I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.
Taylor Parsons | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
George Miller | Expérience générale- Évaluation :
- 5
Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me
Deborah parker | Premières impressions- Évaluation :
- 5
The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation
JON TEDRICK | Premières impressions- Évaluation :
- 1
Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.
ABIGAIL HAAKE | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joseph witkowski | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mary Smith | Premières impressions- Évaluation :
- 5
Everyone in Parkersburg very nice and helpful
Anthony Farinacci | Expérience générale- Évaluation :
- 5
Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.
Anthony Farinacci | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRELON HENDRY | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jane Schlichter | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeryl Christine Morando | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Heather Munoz | Expérience générale- Évaluation :
- 5
He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!
lynn lerch | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julia Hernandez | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John See | Expérience générale- Évaluation :
- 3
Prices are too high for a storage unit.. other than that great company
anthony waag | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carrie Anderson | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Destiny Horton | Premières impressions- Évaluation :
- 5
I love south side uhaul, they are always friendly, very helpful and great customer service
Candy Kiss Prall | Premières impressions- Évaluation :
- 5
The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.
Connie Dale | Premières impressions- Évaluation :
- 5
Great people! Sad to go but will definitely use again!
becky heiden | Expérience générale- Évaluation :
- 5
Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.
Nathan Ford | Premières impressions- Évaluation :
- 5
easy in easy out
robert fraser | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JEFFERY WILSON | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HOWARD TAYLOR | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
melissa greene | Expérience générale- Évaluation :
- 5
Excellent staff.
LISA DAVIS | Premières impressions- Évaluation :
- 5
Great staff
Kody Oliver | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jonathan McWhite | Premières impressions- Évaluation :
- 5
So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.
Jason Ramsay | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
sally lepi | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
john negvesky | Premières impressions- Évaluation :
- 4
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RANDALL FAUSS | Expérience générale- Évaluation :
- 5
The employees were great.
TRACEY BOCK | Expérience générale- Évaluation :
- 5
Very friendly and helpful staff. Clean and secure storage unit.
William Richards | Expérience générale- Évaluation :
- 5
The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.
jenna stephan | Premières impressions- Évaluation :
- 4
Very helpful and quick to help out
kimberly sowers | Premières impressions- Évaluation :
- 4
Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.
CHRISTINE SEELBACH | Expérience générale- Évaluation :
- 5
The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.
Chasitiy Stewart-West | Expérience générale- Évaluation :
- 5
Very quick and easy
Michael Linder | Premières impressions- Évaluation :
- 5
Very helpful and personable.
Joy Spradling Wimmer | Premières impressions- Évaluation :
- 5
Everything went good no problems, everyone was nice
albert richards | Premières impressions- Évaluation :
- 3
expensive
Nakita Garnes | Expérience générale- Évaluation :
- 3
Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.
connie miller | Expérience générale- Évaluation :
- 5
The service was terrific. Mr. Thompson was thorough and gentleman .
DAWN Thomas | Premières impressions- Évaluation :
- 3
When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.
Mary Sullivan | Expérience générale- Évaluation :
- 5
Went above and beyond for me and it was appreciated.
Janet Sams | Premières impressions- Évaluation :
- 5
The customer services even on the weekends were excellent. Merci.
tonya harris | Expérience générale- Évaluation :
- 5
I could not ask for a better experience.
Harry M Townsend | Expérience générale- Évaluation :
- 1
Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!
DOUGLAS BENNETT | Expérience générale- Évaluation :
- 5
Very courteous and friendly service.
Angie Spencer | Expérience générale- Évaluation :
- 5
The attendant was courteous and very helpful! Will definitely use their services again.
Michael Rice | Réservation- Évaluation :
- 4
Inventory was,safe. Evidence of rodents, should spray more often.
MEREDITH WOODBURN | Expérience générale- Évaluation :
- 2
Manager was rude and failed to train staff properly.
Paul Miller | Expérience générale- Évaluation :
- 4
great people
CHARLES ROTE | Expérience générale- Évaluation :
- 5
Staff was extremely helpful. Did all they could.
Harold Pettit | Expérience généraleServices supplémentaires à cet emplacement
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