The employees are very friendly and helpful. Quick service. Pleasure to do business iwth.
TERRY BCustomer Reviews for U-Haul Moving & Storage of Truman Corners
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everyone was very helpful.
Ruth SI did not get my furniture pads and still got charged. Person was rude. Terrible customer service
Matthew MKeep doing what you're doing!!!!!!!
Harold YThe truck ran very rough and was extremely loud.
Erica WWe experienced excellent and professional service, instruction and ease of paperwork with our rental.
Bruce AA bit more eager customer service.
John MI originally rented it from a different uhaul center. When I arrived, they said the other person never returned the trailer. They suggested I call customer service. Customer service found me another location with the trailer, which was this location. It was several miles out of my way, I had to re-arrange my schedule. Customer service also said I would get a $50 credit on my account. This location told me there was no credit, and Uhaul does not do that if they can find another location with the equipment. That is not what customer service told me, and that should not be the case when I go out of my way and change my whole day's schedule to accommodate the bum who didn't return the trailer to begin with! However, I got an email from customer service saying I should get the $50 back on my credit card. That still does not make me happy considering what I had to deal with.
Thomas FI did not like the fact the the only time that I can get anything out of my storage room was doing business hours because the keypad was broken and I had a storage room there for a whole year and it never got fixed throughout the year. I was there
Alayshia B | Expérience généraleVery friendly and everything went fast and smooth thanks so much for serving me .
ALICE RWe ordered 2 trucks and 2 dollys. My truck and rental was very smooth, but my poor husband had to take his truck back, due to a tire that was ready to blow up. Of course in the paperwork, you accept all responsibility for the condition of the vehicle, so we would have had to pay for all repairs of that tire blowing up. The guy only wanted to acknowledge the equipment number, not the gas level. Then, when we went to get our dollys, I got mine ok but his location had to be changed to pick up clear across the city. His dolly's ratchet straps were in terrible condition and we had to stop and check tightness every 100 miles or so because it kept loosening up. My truck and dolly were fine. I give my rental a 5, he gives his a 1. Since negative ratings carry more weight, I will rate a 2 as a whole of the entire 2 truck, 2 dolly rental. At drop off, we had to do that entirely by ourselves. No one was at the location to help us. After hours drop off was very confusing. I hope we did everything right but I am not sure.
melonie sI was not happy at the fact that my price went from a $468 to $523. All because I was paying in cash and I was lied to told that I had to give a $100 deposit. Come to find out. It was only a $60 deposit and it does not. Make any sense while I was charged extra money. Because I was paying in cash
Alayshia BEverything was very smooth and organized. Phenomenal job!
Paul KThe rental was fine and everything went smoothly. My only comment would be that the location has a lot of equipment so it was a bit crowded getting in and out but we didn't have a problem.
Aaron Dall good.... thank you so much!
LESTER WGot refused from my drop off location and sent to this one with no other options. Got screwed over
JOSHUA YWhile equipment was clean, it was old in the interior. Holddown were in very poor shape.
Jack MAsk yard guy to have even the slightest personality and customer appreciation. I wouldn't usually mention it, but when I asked him a couple of questions about concerns, he literally did not respond. We were three feet apart, he heard me.
Dale JEveryone was very nice and helpful. Customer service was a10+!
Patrick LClean the equipment from previous users and have the equipment available.
Roland BTrain the employees on how to move trucks and trailers without crashing them. And hire another person a reserved customer shouldn't have to wait for 20 to 30 minutes to get their reserved truck or trailer.
Matthew LIt was a quick and easy check out and check in for a stressful move. I was so appreciative of the employees and their knowledge and efficiency. I needed to move quickly and they made that easy.
Katy BIt’s a busy location but they were prompt and professional.
Adrienne DKelly was polite & professional. She had a great attitude and was very helpful in suggesting an extended return time beyond my choice of 4 hours. Her experience told her that I would need longer. She was right and this made a world of difference. Thank you for a great and easy experience.
Maurice JPicked up the trailer. After loading it we discovered it had a low tire. Returned to U-Haul. They discovered it had a leak, but was able to replace it with a tire from another trailer. This delayed our move by a day because we had to load/unload a non working vehicle. Not easily done! On the trip from MO to MN I was pulled over in IA because the passenger side tail light was flickering on/off as I was driving. I didn't get a ticket but it was just another unnecessary delay. On the trip I had to stop to adjust the driver's side tire strap that would come loose. I had not issues with the passenger side one. I was told the trailer was inspected when I picked it up, but have zero confidence that it was with all the issues I had with it. I would NOT recommend this location for its attention to detail.
Alan KLove the service I always get here!!
Terri WGot in got out,customer service was wo derful
Teressa PNothing at all...very nice and courteous.
Willie MWhole experience was great. Thanks
Steven BBusy place, staff was very helpful and friendly. Recommend.
Darrell OThe guy helping drop off the trailer was very friendly and helpful. Props to him.
James DI want to know very distraught and I spoke with a Kathy ir Kim, I believe her name is the location that is on Blue Ridge and 49 Highway. she is wonderful and I'll recommend you guys to anybody she's so compassionate she has empathy and she is best to work with.
Terrine BBest place.
Erin LThe staff was really friendly and attention to detail.
tony r | Premières impressionsNo additional comments
Shirley B | Premières impressionsThe lady was so nice and she has great customer service
Tanesha M | Premières impressionsFirst truck they gave me almost got me t boned since it stalled out and started jerking in the middle of a turn. Then it quit on me on the ramp to highway had to turn it off and on repeatedly until it went but wouldn't go over 15 miles after. Second truck they gave me had no gas and had the low gas warning on. It was definitely better than the other because it didn't break down but it struggled on hills and couldn't really accelerate.
Jason GJonathan is always on the ball and so helpful.
Christina AThe service attendant was courteous and helpful in getting us a truck and the right equipment. We are very pleased with this branch and we will recommend this company to others.
Glenn SBeing cold outside and a very busy location after dark it was a bit hard to sort out where to drop things off at and make sure all was good. Staff was very friendly though and it was a quick and painless process. They did a good job though and I would highly recommend this location!
Scott DRented a trailer at a very reasonable price, it was ready to get hooked up when I arrived. The associate hooked it up for me. They disconnected it for me when I arrived and I was outta there in less than 5 min. You can't ask for better service
JUSTIN GWill not recommend.
Jari OThe store staff was very friendly & helpful!
Natalie VIn and out quick, no hassles.
Frank Bstaff was horrible!
LISA JReally nice and how I can access 24/7
JOSE M | Premières impressionsThe first truck I got had a malfunction and the back door wouldn't open. I called and talked to Jonathan Smock who just happened to be the young man who rented me the truck the night before. He had me bring the truck back and even though he wa busy, he had me back on the road in no time. He was very pleasant and professional. Just an all around nice guy. Hope to see him again next time.
Christina AThe NICEST Uhaul I've ever used
Marquita JEasy online and easy to pickup equipment.
david PFire the person connecting trailers
Guy RNot a thing. I had the pleasure of meeting three employees there and all were very courteous and caring to meet my needs.
Phillip WLove the staff here. Kinda expensive ,but worth it knowing our belongings are safe.
Paul M | Premières impressionsThe customer service was excellent. The 15' truck was in excellent condition. The tow dolly was in moderate condition. I highly recommend always purchasing the extra insurance, which we did. Doublecheck the rivets on the tow dolly lights and wheel area before use. After stopping about 50 miles into a 1200 mile trip, we noticed one of the tow dolly lights had fallen off the wheel area and was dragging in the road by its wires. All 4 rivets were gone. Fortunately, the light still worked, and we secured it in place with tools we brought, but this issue was preventable.
kristin jEasy to haul
William mThe nice lady behind the desk was friendly and nice. The only drawback on this location is customer parking availability. I liked the variety availability of equipment. I'd rather have that versus parking.
Harold CFabulous staff! Very courteous and helpful
Terri WVery good place.
Erin LStaff are very easy to deal with. I would definitely rent here again. Merci.
Carolyn F | Expérience généraleI rent this space 8 months and had to always go inside store to get someone to go let me in to storage space. This was an inconvenience for me. Not having access during hours promised on contract. On one occasion I came to get in 30 minutes before store closed and the clerk refused to let me in. I always had to wait while clerks finished helping customers inside store though I was a paying customer. I hope not needing storage space again but if needed I will definitely look into other places.
MARSHA C | Expérience généraleS.O.
Alva L | Expérience généraleLove this place!! I will use them fir all my travel and storage needs. The staff was helpful and friendly.
Paul M | Premières impressionsNothing was together and I wouldn’t recommend this location/but the new manager was excellent in fixing my problems!!!!
debra w | Premières impressionsI didn't know that I wouldn't have access to my storage at anytime. The staff was very helpful. The price of the storage was not good for me as well.
brenda m | Expérience généraleI want to extend a gratefulness thank you to Collen and Elizabeth for all of their help and support during my time with the u-haul storage. Unfortunately, one staff member named Bo was rude to me the entire time I had this storage space, no matter what my question was or concern he was super rude and disrespectful. Merci
Yvonne B | Expérience généraleVery good costumer service
Sean D | Premières impressionsFriendly and clean
norma b | Expérience généraleThe cost could have been lower per month, but overall it was good.
Kamille J | Expérience généraleCouldn’t ask for better customer service, staff was AWESOME.
Laura J | Premières impressionsOver charged and my storage unit was always blocked by one of the trucks and the stuff wasn’t helpful at all
Lakesha T | Expérience généraleThe gm Steve was always very helpful he works with pride and it show through his staff as well!
Brandon F | Expérience généraleTruck air condition didn't work when driving, waiting on store where I picked Truck up too call me. The guy was very nice that took the info.
Carol B | Premières impressionsThe young guy at this location. Assistant manager was so awesome and helpful. I'm not sure of his name. He had tattoos on his hands and curly hair. He was so helpful and nice. He helped with a lot.
Jessica S | Premières impressionsGreat friendly staff
Leslie B | Premières impressionsYour employees are so great. My great thanks to the great people that helped me at my u-haul.
Amanda R | Expérience généraleSteven was great
Hope G | Premières impressionsI was completely dissatisfied….I didn’t use my storage for a full month and was charged for a full month….I also was unable to get my things out of storage for 1 full week because of the parking lot asphalt being replaced and painted….there was no warning or head up notices for this work being done….July 31st I was surprised to see the place was coned off to access the facility…I was told by august 4th that I would have access….on august 4th I was told I wouldn’t have access until august 6th….the results of me hiring movers twice, no access twice, not using the unit for a month, not having access for a week, and not being compensated for time and money I spent, I wouldn’t recommend this place at all….and I will be contacting corporate to make another complain about this situation…
Harlon B | Expérience généraleThe U-Haul "System" seems to be pretty poor. When I reserved a trailer in Birmingham AL to move sone things to Grandview MO, they asked if I needed any storage. I reserved a storage space at Truman Corners in Grandview but when I arrived there to turn the trailer in, they said there were no unit's available. It was only because of the General Manager's efforts to work out a solution for me that it worked out at all. Great job by the manager but pretty poor job by U-Haul. The staff at U-Haul said this is not uncommon. The U-Haul reservation system seems to be the problem. That is not good customer service or good business practice. Great job by the GM and one other staff person at Truman Corners for finding me a storage solution.
David K | Expérience généraleThe entire staff was excellent! Steve and Kellie- thanks!
Angela S | Expérience généraleCheck in on my truck rental was not good. To much horse play.
Larry T | Expérience généraleSteve and his employees are excellent. They went above and beyond to help me and I value their commitment and service. I don't rent anywhere else.
Monica H | Expérience généraleNo hassle or haggling great prices good customer service
Keaira G | Premières impressionsEvery time we call no one answer the the phone. We also went and got stuff out of or storage one random day and it was a bunch of roaches in our storage other than that it was pretty good
ASHTON P | Expérience généraleThanks U Haul
Bruce S | Premières impressionsIt was a hole in my storage and everything thing got wet and mildew a lot of spiders.
Juanita C | Expérience généraleHad problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.
Halena G | Expérience généraleHigh prices
Lisa M | Expérience généraleAn available restroom was the only disappointment.
Anthony M | Premières impressionsI would say overall it's ok. I'm late paying I'm my storage and they are charging me 21,99 each month. Rip off. I can't wait to get my stuff out of that place!
Tamara B | Premières impressionsOnly problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.
BRIAN L | Premières impressionsNew management is wonderful
haylei c | Expérience généraleA lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant
Dixie W | Expérience généraleMoved because the rate went up twice in less than a year!!!!.
RICKY M | Expérience généraleThe only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀
clarita j | Expérience généraleSteven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!
JOAN H | Premières impressionsIt was convenient and the nearby and close
Debra S | Premières impressionsEverything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.
Gary F | Expérience généraleI felt very taken care of. And the little young guy was very helpful, I was very much satisfied.
Gary F | Premières impressionsAlways great and Pleasant!
Sean R | Premières impressionsWorst experience ever! Lost my business over decade of utilizing for business! I'll choose Penske from this time forward!
Lori B | Expérience généraleStaff were rude. I was overcharged and still dealing with getting a refund.
Rakeisha C | Expérience généraleRats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.
maurice w | Expérience généraleKeep up the good work
Raven B | Expérience généraleI am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.
Faith N | Premières impressionsthey was very helpful
nikouma w | Premières impressionsCan always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!
david s | Premières impressionsThe staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.
Richard W | Expérience généraleOne of the employees were very rude and very dismissive. I will not recommend this location at all.
Victoria H | Expérience généraleI liked the alarm system
Harry B | Expérience généraleNo comment
keela h | Expérience généraleClean and friendly
Harry B | Premières impressionsgreat service
bonnie e | Expérience généraleClean, easy access, very nice employees
Charles B | Expérience généraleMy card was charged $155 dollars but I was informed transaction only for $78
Jasmine R | Premières impressionsDropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656
MARTIN S | Expérience généraleExcellent
Timothy H | Premières impressionsReally appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute
MARTIN S | Premières impressionsVery good customer service with Steven as associate
DEBRA V | Premières impressionsMy interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.
ramona r | Expérience généraleU haul was very professional. I appreciated your service. Thank you you.
elmer h | RéservationI use the facility for four years and never had a problem
CRYSTAL H | Expérience généraleThe staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website
Jane S | RéservationI forgot the two gentlmen name that helped me out that Saturday, but they went above and beyond to make my experience much better.
Shawntee L | Expérience généraleEveryone was very helpful.
Diana H | Expérience généraleRude CSR's, website did not show balance due so I paid a late fee, and it is greedy to not offer prorated refunds to people who are moving . I will do everything in my power to never use uhual again.
BRYAN O | Expérience générale