Customer Reviews for U-Haul Moving & Storage of Tustin

11 357 évaluations

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING, North of 5 fwy)

(714) 731-1901

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Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING, North of 5 fwy)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I have no complaints or any further suggestions.

Phil Kauble 
Évaluation :
5

This store is very well maintained and is very well organized. It's easy to find and the access for in and out is exceptional.

James Sheffield 
Évaluation :
4

Signage a bit confusing when arriving to pickup a rental. The staff was fantastic.

Stephen Laughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breeja Larson 
Évaluation :
5

Everything was great. Thank you

MAHESH RAJARAO 
Évaluation :
4

Initial truck pick up experience was quick and easy. Called into the office when truck broke down and was left on hold for 30+ minutes Had to wait an hour afterwards for roadside assistance.

Daniel Vu 
Évaluation :
5

friendly and helpful staff - but the truck i rented was a bit dirty (ie still had an old used paper towel w/food stains on it...) limited parking, but otherwise would use again!

Sang Ta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaomas Clauer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis Manzo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR SOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Chi 
Évaluation :
5

Few leaves and dirt but fairly clean

justo Morales 
Évaluation :
5

Better return instructions for after hour.

Manish Gandhi 
Évaluation :
5

We have been renting the Uhaul truck every year except for the COVID period for our Annual Music Concert. I have noticed the addtional staff to cover the busy office on the weekends. It was great to see more help to your staff for checking in the customers.

Kihei Otani 
Évaluation :
5

Your staff was courteous. You had the equipment that I needed. All good!

Richard Abeyta 
Évaluation :
5

It was fast & knowledgeable service. Thank you!

Brent Folland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN ESCOBEDO 
Évaluation :
4

Figure out a way to make mobile phone map use a part of the interior design of the truck. I've rented a few 26 ft trucks and a few 15' trucks and that's the biggest annoyance - using the cup holder to hold my phone so I can sort of see the map while I drive.

Doug Wicks 
Évaluation :
5

The service was great

Chris Rhodes 
Évaluation :
3

Initial visit to rent equipment was not very pleasant. The girl was rather rude and when I called on the phone that person was even worse. However, when we actually picked up the trailer on March 16, the girl that attended us at that point should get a raise because she was unbelievably polite, helpful, and considerate of everything we needed. It's a shame that customer service does not have more people like her.

CANDY ROSS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrei Horumba 
Évaluation :
4

The van was clean but the left blinker and back lights did not work. I felt for a van that large, everything should have been in working order and not create a potential hazard when changing lanes.

Vickie Stamm 
Évaluation :
5

Great service at this location from management down. Good people there to to help

HECTOR SOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Boor 
Évaluation :
5

Excellent service à la clientèle. Speedy hook up. On top of their game from check-in to drop-off. Merci.

Carlo Ordonez 
Évaluation :
4

The 24/7 APP was a little difficult to navigate

Ron Hightower 
Évaluation :
5

Super easy return!!

LORI NIEVES 
Évaluation :
4

There are men outside the building at both entrances who are looking for work. They are very aggressive in their requests for work as I drove into the driveway and as I left. Made me uncomfortable. I wish you could stop it.

Jay Birks 
Évaluation :
5

It was a very efficient rental. All good!

doug vandehouten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammet BAYHAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Light 
Évaluation :
5

Great service!

Eugene Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Gayda 
Évaluation :
5

You have a great team. I even left something in the vehicle which your team recovered. I am so grateful. Everything went super smooth, everyone was friendly. Super happy with my experience at this store. Please give these people a raise to keep them around. Good people are hard to find and I'm sure they probably don't get paid what they deserve and are worth. This crew deserves every bit of it.

jonathan lynas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bahram Bakhtiar 
Évaluation :
5

From Management down every person at this location Goes above and Beyond to make the rental experience seem less

HECTOR SOTO 
Évaluation :
5

Excellent service à la clientèle

Jeff Yoo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hakan Genis 
Évaluation :
4

No padlock provided to the back

Rollie Ronquillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Cary 
Évaluation :
5

The person that helped me was professional, courteous and informative - kudos!

Richard Nigro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEVIN GENTRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Weekley 
Évaluation :
5

Excellent customer service! The gentleman who helped us check in made recommendations and he was spot on! Merci.

Kevin Ostler 
Évaluation :
5

There’s is this employee that is always very happy to help and very professional sorry but could not get his name he is been there for years

Guillermo Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES CARR 
Évaluation :
5

Always awesome! As a customer, I always fill out the reservation completely. I'm in and hooked up ready to go in 5 min. As a frequent user, I suggest a frequent user discount. Keep up the good work.

kristi Smith 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tzu-Hsuan Mao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto Valencia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david swanson 
Évaluation :
3

Tell customers if you’re closing early!!!

Nicole Frisz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR SOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Hamilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIE Townsend 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constantin Dolghier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad Shobeiri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Salerno 
Évaluation :
5

when we drop off at different location, it doesn’t give enough miles, your evaluation of miles is only from pick up location to drop off location , it doesn’t count from where we are going to pick up stuff and drop so basically it’s 4 total location like first pick U-Haul than pick up stuff than drop stuff and last drop off U-Haul . Everything else superb and excellent service .

Navneet Multani 
Évaluation :
5

Excellent customer service very efficient staff processed me out quickly

HECTOR SOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalia AlTaher 
Évaluation :
4

The brakes need to be fixed

Michelle Mack 
Évaluation :
5

The truck is was excellent. It handled the load and trailer as expected. I had a long time driving from California to Missouri and it was comfortable.

Mike Lindsay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara george 
Évaluation :
1

Still owed my 100 cash deposit tighten up

Connor Costello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Hutton 
Évaluation :
5

Best customer service

Crystal Garcia 
Évaluation :
5

Love it the young lady that helped me was really cool and awesome. She knew her stuff and I felt right, took off in minutes, thank you

Luis Vicuna 
Évaluation :
1

I rented a 10' truck. When I went into the uhaul store to pick-up the nice store personnel informed me that they could not do the transaction for me. I was informed that I had to use my phone, and the uhaul app, but since I had an Android phone the app would not work so I had to use by phones browser. I was not notified by Uhaul beforehand about this. I was very upset. Then the helpful uhaul person tried to help me with going through the process on my phone, but the internet was slow. He recommended I switch to the stores wifi which did not help at all, in fact the store's own computers/network was running extremely slow for your own employees. I can't believe that you are removing important customer service from your stores. Shame on you.

Greg Rewers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Smith 
Évaluation :
5

Great service good reliable truck thank you

son nguyen 
Évaluation :
5

Everything went smooth

Sean Lontayao 
Évaluation :
5

Excellent customer service staff very friendly will let others know of the great service offered here.

Hector Soto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Chagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT SMITH 
Évaluation :
3

Vechile not good too much vibration and brake also not good

Hemachandran Perumal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Shin 
Évaluation :
5

Excellent customer service always at this location from management to the customer service staff

Hector Soto 
Évaluation :
4

The driver seat didn’t recline The box was noisy The doors didn’t lock And the window handle was broken

ISAAC CASTROAMEZOLA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yonatan Bravomoya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Thoresen 
Évaluation :
5

The truck they gave me smelled like cigarette smoke and had ash in the Window sill. Then I looked at the cupholder and it was covered in tobacco leaves from someone rolling a cigarette. Upon further inspection, after I made it to my destination, SOMEONE LEFT THE BUTT OF THEIR JOINT IN THE TRUCK. Like with lip marks and everything! I was so disgusted I did not put my clothes in the cab of the truck! It was seriously filthy!

Jenny Douglas 
Évaluation :
5

Nothing, the staff at this location are very patient, explained everything in detail, helped with choices and made the experience rewarding.

Dean Plemon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Jesvarughese 
Évaluation :
5

Fast service and good people

Juan Duran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo Guzman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Haydel 
Évaluation :
1

"I went to this location, and unfortunately, they wasted my time. I've been to other locations that are not like that. When I returned the truck, they didn't check it and let me know everything was okay; they just took the key and said goodbye and I filled it with the same amount of gas, but they still charged me for gas when I checked at hom.

Abdul Ameeni 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yohannes belaineh 
Évaluation :
5

The staff were helpful and professional!

JAMES REYNOLDS 
Évaluation :
5

Great customer servuce.

Dmitriy Khanukayev 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Almerco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lemuel Bucago 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Nahabedian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulises j Crispin 
Évaluation :
4

Great people

David Orman 
Évaluation :
5

The manager and every team member were very helpful and cared about doing the right thing the second I walked in.

Brian Arebalo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhixin Zhang  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Ostgaard  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful.

Desiree Sayre  |  Expérience générale 
Évaluation :
5

Was renting for long time and always had someone to help. Staff very professional and nice. Merci.

RONDA DAVENPORT  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Priscilla Lizarraga  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Baltodano  |  Premières impressions 
Évaluation :
4

Unit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close

Helena Hahn  |  Expérience générale 
Évaluation :
5

Very helpful

Desiree Sayre  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabella Acosta  |  Online Move In 
Évaluation :
5

Everyone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.

Jose Perez  |  Premières impressions 
Évaluation :
5

Whenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.

Alan Garcia  |  Expérience générale 
Évaluation :
5

Only downside is no AC but other than that it was exactly what I needed.

Troy Esteban  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid Rahnama  |  Expérience générale 
Évaluation :
5

Every staff was very helpful and professional.

arthur gomez  |  Expérience générale 
Évaluation :
4

Was secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.

Tamara Garbiso  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maha Abouelela  |  Expérience générale 
Évaluation :
5

Never had a problem.

ARLENE CHRISTODOULOU  |  Expérience générale 
Évaluation :
5

Besides a nice clean place, staff were helpful, informative, and friendly.

arthur gomez  |  Premières impressions 
Évaluation :
5

Great experience!

Daniel Ehambe  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Bynum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA MALDONADO  |  Expérience générale 
Évaluation :
5

My experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Merci.

RONDA DAVENPORT  |  Premières impressions 
Évaluation :
3

Staff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn't work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.

karen werner  |  Expérience générale 
Évaluation :
3

Not enough units to fit my need

john milkovch  |  Premières impressions 
Évaluation :
4

Only downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that

CURTISS CHURCH  |  Premières impressions 
Évaluation :
5

I luv the U! Thank you!

Christian De Olivas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid Rahnama  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARY BOYLES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Bautista  |  Expérience générale 
Évaluation :
3

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

pedro salinas  |  Expérience générale 
Évaluation :
4

They helped me figure out exactly what I needed.

shante gillespie  |  Premières impressions 
Évaluation :
3

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina Martinez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco Vargascarrillo  |  Expérience générale 
Évaluation :
5

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa Lin  |  Online Move In 
Évaluation :
5

Great storage facility. All employees are very friendly and helpful.

Berenis Ramirez  |  Expérience générale 
Évaluation :
5

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon schock  |  Premières impressions 
Évaluation :
3

There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo Martinezgarcia  |  Expérience générale 
Évaluation :
1

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany Alleyne  |  Expérience générale 
Évaluation :
1

You suck

Ron Hubbard  |  Expérience générale 
Évaluation :
1

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza nagui  |  Online Move In 
Évaluation :
5

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. Merci!

TONY OLIVERI  |  Expérience générale 
Évaluation :
2

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn Rodriguez  |  Expérience générale 
Évaluation :
1

Needs friendlier workers!!

luis garcia  |  Expérience générale 
Évaluation :
5

Great service

Javier Alvarez  |  Expérience générale 
Évaluation :
5

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine Okoro  |  Expérience générale 
Évaluation :
4

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine Long  |  Expérience générale 
Évaluation :
3

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine Okoro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis Carr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Shaler  |  Expérience générale 
Évaluation :
4

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN TAWA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis garcia  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

elio giovanni  |  Expérience générale 
Évaluation :
1

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary Anderson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alania Washington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie Ruzzamenti  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Freed  |  Expérience générale 
Évaluation :
5

Everyone was friendly . Frankie was exceptional . True gem guy

RAM SINGH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAM SINGH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY COLE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery Moning  |  Expérience générale 
Évaluation :
5

The customer service reps were great.

chanda platt  |  Premières impressions 
Évaluation :
5

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi Nwoke  |  Premières impressions 
Évaluation :
5

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA NYAMBU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY COLE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Blinstrub  |  Expérience générale 
Évaluation :
2

People in the office are wack especially management

Anna Jovel  |  Expérience générale 
Évaluation :
3

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane Cranley  |  Expérience générale 
Évaluation :
1

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA GRAY  |  Premières impressions 
Évaluation :
2

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259,95 which overdrafted my bank account.

Armando Nunez  |  Expérience générale 
Évaluation :
1

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua Hoff  |  Expérience générale 
Évaluation :
4

Service and storage good

Arthur Vigil  |  Expérience générale 
Évaluation :
5

Good job.

elio giovanni  |  Premières impressions 
Évaluation :
5

Responsible. Professional. Great value

Carlos Negrete  |  Premières impressions 
Évaluation :
1

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACKARY TOWNE  |  Expérience générale 
Évaluation :
5

The staff are competent and friendly.

Sam Mourad  |  Expérience générale 
Évaluation :
5

They we're very nice and helpful!

Bethany Patton  |  Expérience générale 
Évaluation :
1

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian st clair  |  Réservation 
Évaluation :
5

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian Dong  |  Expérience générale 
Évaluation :
5

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles Liu  |  Expérience générale 
Évaluation :
4

Aa

Ed Rogan  |  Expérience générale 
Évaluation :
3

Not enough parking available

Crystal Cyril  |  Expérience générale 
Évaluation :
3

2nd floor with no elevator, no AC, etc.

Ed Rogan  |  Réservation 
Évaluation :
3

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Zhou  |  Expérience générale 
Évaluation :
1

Andrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.

Bo Hsuan  |  Expérience générale 
Évaluation :
3

Poor customer service . Not very helpful and staff seemed very lazy

susana heredia  |  Réservation 
Évaluation :
4

Never had a problem.

Ronald Nelson  |  Expérience générale 
Évaluation :
1

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace Oldham  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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