I have no complaints or any further suggestions.
Phil KaubleCustomer Reviews for U-Haul Moving & Storage of Tustin
Testimonials From Recent Customers
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This store is very well maintained and is very well organized. It's easy to find and the access for in and out is exceptional.
James SheffieldSignage a bit confusing when arriving to pickup a rental. The staff was fantastic.
Stephen LaughlinEverything was great. Thank you
MAHESH RAJARAOInitial truck pick up experience was quick and easy. Called into the office when truck broke down and was left on hold for 30+ minutes Had to wait an hour afterwards for roadside assistance.
Daniel Vufriendly and helpful staff - but the truck i rented was a bit dirty (ie still had an old used paper towel w/food stains on it...) limited parking, but otherwise would use again!
Sang TaFew leaves and dirt but fairly clean
justo MoralesBetter return instructions for after hour.
Manish GandhiWe have been renting the Uhaul truck every year except for the COVID period for our Annual Music Concert. I have noticed the addtional staff to cover the busy office on the weekends. It was great to see more help to your staff for checking in the customers.
Kihei OtaniYour staff was courteous. You had the equipment that I needed. All good!
Richard AbeytaIt was fast & knowledgeable service. Thank you!
Brent FollandFigure out a way to make mobile phone map use a part of the interior design of the truck. I've rented a few 26 ft trucks and a few 15' trucks and that's the biggest annoyance - using the cup holder to hold my phone so I can sort of see the map while I drive.
Doug WicksThe service was great
Chris RhodesInitial visit to rent equipment was not very pleasant. The girl was rather rude and when I called on the phone that person was even worse. However, when we actually picked up the trailer on March 16, the girl that attended us at that point should get a raise because she was unbelievably polite, helpful, and considerate of everything we needed. It's a shame that customer service does not have more people like her.
CANDY ROSSThe van was clean but the left blinker and back lights did not work. I felt for a van that large, everything should have been in working order and not create a potential hazard when changing lanes.
Vickie StammGreat service at this location from management down. Good people there to to help
HECTOR SOTOExcellent service à la clientèle. Speedy hook up. On top of their game from check-in to drop-off. Merci.
Carlo OrdonezThe 24/7 APP was a little difficult to navigate
Ron HightowerSuper easy return!!
LORI NIEVESThere are men outside the building at both entrances who are looking for work. They are very aggressive in their requests for work as I drove into the driveway and as I left. Made me uncomfortable. I wish you could stop it.
Jay BirksIt was a very efficient rental. All good!
doug vandehoutenGreat service!
Eugene NguyenYou have a great team. I even left something in the vehicle which your team recovered. I am so grateful. Everything went super smooth, everyone was friendly. Super happy with my experience at this store. Please give these people a raise to keep them around. Good people are hard to find and I'm sure they probably don't get paid what they deserve and are worth. This crew deserves every bit of it.
jonathan lynasFrom Management down every person at this location Goes above and Beyond to make the rental experience seem less
HECTOR SOTOExcellent service à la clientèle
Jeff YooNo padlock provided to the back
Rollie RonquilloThe person that helped me was professional, courteous and informative - kudos!
Richard NigroExcellent customer service! The gentleman who helped us check in made recommendations and he was spot on! Merci.
Kevin OstlerThere’s is this employee that is always very happy to help and very professional sorry but could not get his name he is been there for years
Guillermo FloresAlways awesome! As a customer, I always fill out the reservation completely. I'm in and hooked up ready to go in 5 min. As a frequent user, I suggest a frequent user discount. Keep up the good work.
kristi SmithTell customers if you’re closing early!!!
Nicole Friszwhen we drop off at different location, it doesn’t give enough miles, your evaluation of miles is only from pick up location to drop off location , it doesn’t count from where we are going to pick up stuff and drop so basically it’s 4 total location like first pick U-Haul than pick up stuff than drop stuff and last drop off U-Haul . Everything else superb and excellent service .
Navneet MultaniExcellent customer service very efficient staff processed me out quickly
HECTOR SOTOThe brakes need to be fixed
Michelle MackThe truck is was excellent. It handled the load and trailer as expected. I had a long time driving from California to Missouri and it was comfortable.
Mike LindsayStill owed my 100 cash deposit tighten up
Connor CostelloBest customer service
Crystal GarciaLove it the young lady that helped me was really cool and awesome. She knew her stuff and I felt right, took off in minutes, thank you
Luis VicunaI rented a 10' truck. When I went into the uhaul store to pick-up the nice store personnel informed me that they could not do the transaction for me. I was informed that I had to use my phone, and the uhaul app, but since I had an Android phone the app would not work so I had to use by phones browser. I was not notified by Uhaul beforehand about this. I was very upset. Then the helpful uhaul person tried to help me with going through the process on my phone, but the internet was slow. He recommended I switch to the stores wifi which did not help at all, in fact the store's own computers/network was running extremely slow for your own employees. I can't believe that you are removing important customer service from your stores. Shame on you.
Greg RewersGreat service good reliable truck thank you
son nguyenEverything went smooth
Sean LontayaoExcellent customer service staff very friendly will let others know of the great service offered here.
Hector SotoVechile not good too much vibration and brake also not good
Hemachandran PerumalExcellent customer service always at this location from management to the customer service staff
Hector SotoThe driver seat didn’t recline The box was noisy The doors didn’t lock And the window handle was broken
ISAAC CASTROAMEZOLAThe truck they gave me smelled like cigarette smoke and had ash in the Window sill. Then I looked at the cupholder and it was covered in tobacco leaves from someone rolling a cigarette. Upon further inspection, after I made it to my destination, SOMEONE LEFT THE BUTT OF THEIR JOINT IN THE TRUCK. Like with lip marks and everything! I was so disgusted I did not put my clothes in the cab of the truck! It was seriously filthy!
Jenny DouglasNothing, the staff at this location are very patient, explained everything in detail, helped with choices and made the experience rewarding.
Dean PlemonFast service and good people
Juan Duran"I went to this location, and unfortunately, they wasted my time. I've been to other locations that are not like that. When I returned the truck, they didn't check it and let me know everything was okay; they just took the key and said goodbye and I filled it with the same amount of gas, but they still charged me for gas when I checked at hom.
Abdul AmeeniThe staff were helpful and professional!
JAMES REYNOLDSGreat customer servuce.
Dmitriy KhanukayevGreat people
David OrmanThe manager and every team member were very helpful and cared about doing the right thing the second I walked in.
Brian Arebalo | Premières impressionsStaff was very friendly and helpful.
Desiree Sayre | Expérience généraleWas renting for long time and always had someone to help. Staff very professional and nice. Merci.
RONDA DAVENPORT | Expérience généraleUnit was way too small and had to change to a bigger one! When I booked it online it said for a studio apartment! Not even close
Helena Hahn | Expérience généraleVery helpful
Desiree Sayre | Premières impressionsEveryone was very friendly, accommodating, and helpful. Effort and professionallism goes a long way, especially during a stressful transition. Thank you guys for everything.
Jose Perez | Premières impressionsWhenever I am in Orange County for work, and need a trailer or moving materials, the Uhaul Moving and Storage of Tustin is my first choice. Staff is always willing to work with me and ask questions to ensure that the truck, trailer, storage unit, or materials that I am seeking, will do the job. Kaylee / Kayleigh (I apologize for not getting your name in its correct spelling) helped me with my storage unit a few days ago. She made sure my items fit in the unit, after realizing that the unit I reserved, was too small. Excellent customer service. The owner Edgar is always willing to help. He closed out my unit yesterday since I didn't need it anymore. He valued my feedback. Again, always positive here. I'm sure I will be back soon.
Alan Garcia | Expérience généraleOnly downside is no AC but other than that it was exactly what I needed.
Troy Esteban | Expérience généraleEvery staff was very helpful and professional.
arthur gomez | Expérience généraleWas secure but the light near my storage always turns off and was motion activated but not from where my storage unit was. Had to walk to the end of the row to get the light turned on.
Tamara Garbiso | Expérience généraleNever had a problem.
ARLENE CHRISTODOULOU | Expérience généraleBesides a nice clean place, staff were helpful, informative, and friendly.
arthur gomez | Premières impressionsGreat experience!
Daniel Ehambe | Premières impressionsMy experience has been great and this Tustin Location always has a helpful staff willing to accommodate any questions or concerns I may have, or if I want to come to the Tustin location to make a payment they have a friendly and helpful staff to do that and I appreciate all of your employees hard work. Merci.
RONDA DAVENPORT | Premières impressionsStaff were very knowledgeable and helpful. The facility had some issues. First, the parking situation was poor, making it difficult to access the storage facility. The parking lot was small, and there were many trucks and inadequate spaces to park near the storage facility. The sliding latch on the storage unit didn't work properly for the duration of the month. I waited in a long line at least twice to alert someone. There was no way to call for help from the back. No one answers a phone locally. Lastly, the double doors were never accessible, forcing customers to use a single door, unless they waited in the long line in the front to notify a U-Haul rep, or the customer happened to catch a rep in the parking lot.
karen werner | Expérience généraleNot enough units to fit my need
john milkovch | Premières impressionsOnly downsides were that I was told it closed at 8 but it actually closed at 7, and also none of the larger doors were open and staff said they wouldnt/couldn't open them so we had to get a king sized matress through a doors which was a struggle. The staffed did give us a hand with it tho, so i appreciate that
CURTISS CHURCH | Premières impressionsI luv the U! Thank you!
Christian De Olivas | Premières impressionsI moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!
pedro salinas | Expérience généraleThey helped me figure out exactly what I needed.
shante gillespie | Premières impressionsI moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022
Mistina Martinez | Expérience généraleuhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.
Vanessa Lin | Online Move InGreat storage facility. All employees are very friendly and helpful.
Berenis Ramirez | Expérience généraleThe staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.
shavon schock | Premières impressionsThere is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.
Ricardo Martinezgarcia | Expérience généraleItems were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.
brittany Alleyne | Expérience généraleYou suck
Ron Hubbard | Expérience généraleWe had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.
Wyza nagui | Online Move InThe manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. Merci!
TONY OLIVERI | Expérience généraleEven thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.
Shawn Rodriguez | Expérience généraleNeeds friendlier workers!!
luis garcia | Expérience généraleGreat service
Javier Alvarez | Expérience généraleI commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.
Christine Okoro | Expérience généraleThe parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult
Christine Long | Expérience généraleI would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.
Christine Okoro | Premières impressionsThe parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.
CHRISTEN TAWA | Expérience généraleZero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage
Gary Anderson | Expérience généraleEveryone was friendly . Frankie was exceptional . True gem guy
RAM SINGH | Expérience généraleThe customer service reps were great.
chanda platt | Premières impressionsI want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!
Ngozi Nwoke | Premières impressionsAndrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.
MARIA NYAMBU | Expérience généralePeople in the office are wack especially management
Anna Jovel | Expérience généraleThe office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was
Diane Cranley | Expérience généraleHorrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!
MELISSA GRAY | Premières impressionsfacility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259,95 which overdrafted my bank account.
Armando Nunez | Expérience généraleHorrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.
Joshua Hoff | Expérience généraleService and storage good
Arthur Vigil | Expérience généraleGood job.
elio giovanni | Premières impressionsResponsible. Professional. Great value
Carlos Negrete | Premières impressionsThe people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.
ZACKARY TOWNE | Expérience généraleThe staff are competent and friendly.
Sam Mourad | Expérience généraleThey we're very nice and helpful!
Bethany Patton | Expérience généraleCUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????
vivian st clair | RéservationIn fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.
Zhiqian Dong | Expérience généraleI had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.
Charles Liu | Expérience généraleAa
Ed Rogan | Expérience généraleNot enough parking available
Crystal Cyril | Expérience générale2nd floor with no elevator, no AC, etc.
Ed Rogan | RéservationWe had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.
Yushu Zhou | Expérience généraleAndrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.
Bo Hsuan | Expérience généralePoor customer service . Not very helpful and staff seemed very lazy
susana heredia | RéservationNever had a problem.
Ronald Nelson | Expérience généraleAndrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.
Wallace Oldham | Expérience générale