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Haley BCustomer Reviews for U-Haul Storage of Umpqua Valley
Testimonials From Recent Customers
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Sales person walked out to truck with me smoking on vape pen, pulled lock off gave me the key walked off. I drove the truck to the upper lot to inform them they did not note the fuel correct it was a 1/4 tank less than stated. Asked them to do a damage walk through because I do not have a smart phone. Truck steering wheel and interior was sticky. Salesman that helped us obviously hates his job and dealing with customers. We had the impression that it was a burden for him to complete our prior reservation.
Charles bTrailer worked great, reasonable too. Smiling faces inside store.
Les SNot
Jerry DI've used this location several times . Most of The employees always seem unhappy and un friendly , the last one that checked me out had an attitude . I left in a bad mood . I hope I don't need to rent another trailer .
Richard RGreat crew, very helpful and personable, and did a great job on the hitch
Nathan WEverything went well. The staff at this location was very patient & professional with me when I had a delay due to a shackle locked onto my hitch. They recommended a locksmith and eventually I was on my way. The trailer handled great!!
Brenda SThe location and service was excellent -the app was not. I logged on and updated my password and tried to update my email (there was an old defunct one on the account) and it would not accept my regular email. So I used my wife's email. Then-as I was checking in the rental after hours with the app I started to drop my phone but when I caught it it had clicked off the rental return section and would not indicate it received my info.
Jerry TThe truck was old and dirty, the steering wheel was sticky and doors did not want to close easy, also there was a bad smell inside almost like a lingering cigarette smoke smell. Pick up and drop off was easy and the employes are nice and helpful. Just did not like the truck I got.
Aleshea FLimit time access does make it hard when you work days and have limited evenings hours to make access as with get dinner time before needing sleep. 24/7 access with surveillance would work better as you have dual access entry already in play. Just set gates to auto open via pass code entry
Chester J | Premières impressionsAlways good service
Dallas CQuick drop off. Made it easy to get the truck turned back in. Have been to this spot before with family for moving/packing/shipping material and they always seem well stocked.
Lynn LQuick, easy, and very friendly staff.
Scott LMore parking.
Debbie COMG! What happened to U-Haul. I've used you 3 times in the past 1 1/2 years. Speaking to a local rep is impossible. The repeated emails and texts are overboard. The only call I get from a real person is to have me go out of my way to either pick up or return the U-Haul truck at a location that is inconvenient for me. The nickel and dime added surcharges add up to dollars. I will look into other rental companies in the future.
Joe rI rented a one way trailer to move to another state. The rental included 4 days, I only used it for two. I wish the customers can get credit back for unused days/early returns
John WQuick in and out. Great service overall.
Scott SWe told them that it would be returned first thing Monday morning at Hillsboro Oregon. They weren't very happy about that. There weren't even really for us when got there. The car trailer had a flat. They didn't know what to do. They acted like our time didn't matter. Well it did matter. Then they put on the paper work that it should be returned Sunday at 2:30 pm. There was no way we could do that. With weather and traffic was next to impossible. They need to listen to the customers. They cost me $83 more. I not very happy about what they did to me. Just because they want us to return the stuff back to Roseburg Oregon. Don't know that I will ever rent from u haul again because of that. NOT A HAPPY CUSTOMER AT ALL. WE DROVE OVER 8 HOURS JUST TO GET HOME.
Kimberly BDeposit is a little high ($60) for a $7 hand truck, then you don't get back the difference for several days.
Lance WClean and check equipment better.
jerry dDisappointed that there was no pickup truck available, but everything else was great
Greg VEverything was great
Douglas RFriendly and made the turn in easy.
Crystal VStaff was friendly and fast. I was in and out in a flash!
Derrik KHad been at the storage facility for over a year. Paid monthly for this month and emptied my unit. Asked for a refund for remaining time and was rudely informed you don't do refunds. I will make sure my family and friends all about that. It isn't right and should most definitely be addressed. I am owed at minimum 40 bucks for remainder of the month. I will not rent from your facility again due to this. Nor will anyone I know
Callie B | Expérience généraleVery knowledgeable and friendly young lady.
Clinton DNice experience as always
Charles HEasy location to find, get into and great staff
Christopher LKnowledgeable staff made it pleasant to rent from U Haul. The van was in great shape and performed above our expectations.
ralph rClean space and friendly employees. Met me in the drop off line. Checked me in and disconnected. I didn't even have to get out of the truck and I was out of there in less than 3 minutes. They were on it that day.
Joe FWell done. Would like them to be more upfront when checking the vehicle in, as the additional charges showed up after I had left and was told "good to go, no issues" then when I called back to ask about the charges the folks at this location were unable to tell me anything and that I had to call the 800 number, which I did, and I had an extremely helpful agent on the other end who was able to explain some things, which helped it make more sense.
Brian SI don't remember the young woman's name. .but she was great. .very helpful and fast. .in the YELP comments someone posted her picture and said to give her a raise . . and I agree. .
JOYCE WFast service and easy to figure out!
shannon sExcellent service!
Philip COutstanding customer service
Bret RIt was a little small and there were many truck all returning at the same time so it was a little congested.
Camron PDesk service was excellent
Linda SVery nice people!
Kenneth PMerci.
Karen SThe customer service and accountability was unseen for their mistake
troy rAlicia was super nice and very friendly and showed me all the requirements for myself storage unit and helped me with loading my box I got from ur facility
Dianne H | Premières impressionsNo arguments all is exellent service & customer attention is my favorite U- Haul in Roseburg Oregon exellent U-Haul associates nice attention to customer😘😘😘😘😊
Adolfo TThe staff is what makes this location better than others. Thank you all.
Craig OAlways a great experience!
April EAll of the staff at the Roseburg Oregon location are very friendly and very helpful with all my experiences with them and because of that I'm going to continue business with them at any needed time and recommend them as well thank you Uhaul!!
tim bThe only thing I can complain about is that the trailer had a leak and got all the guys clothing wet that I was moving. Customer service was excellent!!!! Above and beyond big thanks to the young lady that helped me she is the best
Patrick HExcellent customer service.
sharon dExcellent customer service.
sharon dMerci.
RHONDA DThe attendant was very nice and got me on my way quickly.
Joshua RNot be so argumentative and help your customers when they ask for it.
Tarah HI fo not appreciate the uhaul's tendency to nickle and dime customers at every opportunity (gas prices, exact milage, buying extra insurance) but mostly forcing me to give an emergency contact and signing documents saying I will immediately pay for the damage. Also, the signs in the back of the van to this effect were unnecessary and just rude. Also the van smelled like smoke. I understand that you have had bad customers in the past, but I have not been one of them and didnt deserve being treated this way. Surprised I wasn't charged for that. I have used uhaul several times over the last 20+ years. I will start looking elsewhere in the future.
Casey KThe only thing that could have been better was if a manager had been there. No one could figure out exactly why there have been a hole put on my storage. All the storage fees are paid on time.
Brenda B | Expérience généraleBest customer service, these guys work hard and it shows!
CURTIS R | Expérience généraleThe manager made the whole experience welcoming and easily explained, her kindness and knowledge also helped in our recent move, and rental of trailers twice and a 26' truck with tow dolly . It's people like her that make your U-Haul business successful.
KENNETH S | Expérience généraleVery friendly and professional staff, I do recommend this Uhaul office to relatives and friends.
JOSE R | Expérience généraleBest people work here, very friendly and fast.
CURTIS R | Expérience généraleAbsolutely unacceptable. We ordered this storage online and had NO IDEA that it would be upstairs, around corners and impossible to bring furniture into. We paid BEFORE we were shown the unit, which all had to be undone when we found out we couldn't bring our antique furniture into the facility. The experience was frustrating and the unit was completely unusable.
ANDREA S | Premières impressionsAlyssa the manager was excellent and helpful.
Arvid E | Premières impressionsMichelle, the owner and manager runs a great operation at the Stephen's St. U Haul. All my experiences there have positive.
MICHAEL K | Premières impressionsVery helpful at Roseburg location. Went out way to make it easy
Robert B | Premières impressionsI was quoted 1st month Free, upon arrival I was told because of full capacity that discount wouldn't apply. However they did honor what I was originally offered.
DAVID E | Premières impressionsYour incoming phone messaging and booking notice the paperwork got me screwed up I got out of my unit a week early to make sure that they did not run my card again and they did now I don't know what I'm going to do about one of my bills
mike c | Expérience généraleEveryone from in person to telephone conversations were great at this facility. Especially Alyssa who helped me get checked in and contract signed, etc. Thank you to all!:)
Jodie T | Premières impressionsThis is a great facility. The employees are skilled, helpful, honest, and kind.
scott m | Expérience généraleThank you Joe and Michelle for yoir outstanding servi w and willingness to help. Above and beyond d the call of duty. Blessing to your staff
kelly h | Premières impressionsI appreciate the great service and the friendly people who work here. They were all super aware of the stresses of moving and understand the intricate process it tolls on the mind, body and transitions into you objects. Very secure and highly maintained climate controlled facility. Thankful for your business.
Jake S | Expérience généraleMichelle the store manager is the most helpful and thoughtful person always helping me with all my needs, the ones I didn't realize, and Carter the storage manager is just great and quick but efficient!!!
Judy L | Premières impressionsWas not the biggest fan of having a storage unit up a flight of stairs.
Kevin S | Expérience généraleGreat manager! Very knowledgeable and efficient. 5 stars
barry g | Expérience généraleThe team at this facility was and is top notch. They greeted me like I was part of their family. They also made my first visit a very remarkable experience. I will never forget my experience with this facility.
Sean C | Premières impressionsGreat location and storage facility! Felt safe and secure and didn't have any issues while storing my things for the last 2+ years.
Michelle M | Expérience généraleCustomer service is still important, in any job. The folks here were outstanding in that capacity. Friendly and respectful, answering all questions, and offering information beyond my questions.
DeLane O | Premières impressionsThe crew working at this facility are movers and shakers. I saw how they were moving from one task to the next in double time. Very impressed in their customer service.
CURTIS R | Premières impressionsAwesome
Carol V | Premières impressionsThis Umpqua location in ROSEBURG was great. Staff were friendly and helpful. No issues in the year we used it. It is very unfortunate we had to switch storage units from this location.. HOWEVER, we have had to terminate all services, both privately and our companies, with Uhaul, switching our regular truck rentals and storage units to other companies, due to the MEDFORD/Rogue Valley location in Oregon, and its employees. And the lack of response from mangement or corporate regarding that location. One of my employees witnessed employees using drugs while a line up of cars waited to be unhooked. When he brought this to the attention of the employee at the counter inside he was then threatened and verbally attacked by numerous employees. We attempted for several months to get any sort of response or resolution from Uhaul as we had dozens of units across the country and clearing them out is obviously a last resort. As long as the Medford employee who threatened ny guy is still employed by Uhaul then we can no longer do any business with any Uhaul.
Alexander T | Expérience généraleThe incredible manager was awesome. Definitely the best customer service I have come across in a long time. She deserves a raise and a vacation home in the Caymans.
Natalie B | Premières impressionsVery friendly and helpful staff Showed us personally where our unit was and showed us how to acess our unit. We are very pleased by the service. thank you Debbie Atkins
nila-debbie a | Premières impressionsI' vevbr My
Joey P | Expérience généraleStaff was very helpful at several legs of my cross-country move as well as in person when setting up the storage unit rental. I would recommend this place.
Deborah P | Premières impressionsThe Roseburg Uhaul staff was always polite, patient, efficient and helpful. My only complaint with Uhaul is being on hold for 30 minutes or longer with call center to make my monthly payments. I couldn't use online site because it "wasn't found". I tried to create new one and couldn't becsuse "email already has an acount".
Teresa S | Expérience généraleTravis was great at explaining everything on the storage facility and keypad entry. Great place & great staff.
Frank W | Premières impressionsVery hard due to stairs. Should consider putting in elevators.
maria W | Expérience généraleI rented a storage unit and because I hadn't moved anything in yet and placed a lock on the door. They re-rented my unit. I found out when I went to show up with my stuff and somebody else was moving into my unit. Even though I had paid up till the end of the month and was no we're near the due date. Very upsetting to me.
Mary D | Premières impressionsThought you all were very friendly and most helpful. Nice working with you.
Jane w | Expérience généraleThe staff were extremely helpful!
heidi e | Expérience généraleThe general manager Meesh was amazing to me and helped me out so much!
Arianna F | Premières impressionsStaff are awesome! Friendly and helpful! ....the storage units are dark (no light in unit, bring a lantern!!) and cramped!!
ERIN G | Premières impressionsThank You fro all your help!!!
Donald D | Premières impressionsI rented 2 large storage 2 weeks in advance drove all the way from California and they said my units were given away.
Jamie L | Premières impressionsMichele did a great job! She was very helpful and informative
Garret R | Premières impressionsAwesome! Meesh ROCKS!!! You better not let her go....shes a keeper and deserves her worth in gold! I hope you pay her well enough that she stays!
Cary G | Expérience généraleIt is suppose to be 24 hour access it isnt along with the fact i was told i get a free lock and was refused one
corey t | Premières impressionsThis is an excellent rating only because of "Meesh". She was awesome!!! Instead of giving the number to call myself, she made the call for me and helped me from beginning to end. She is a keeper this on!!! Her boss needs to know and she deserves a raise!!! :-)
Cary G | Premières impressionsI wish I could have gotten a refund for all the 20 days I didn't use the storage.
Patty W | Expérience généraleHaving a storage facility with 2nd floor but NO elevator is big NO. We had reserved two units but we were not told they were on second level and stairs only. Even though personnel was trying to be helpful, we couldn't rent this units. Overall it was a waste of time.
THERESA B | Expérience généraleAn excellent, well run facility with a professional staff that was always ready to help.
Marty L | Expérience généraleVery helpful staff in both Chico, California, and in Roseburg, Oregon.They were excellent, A+, and deserve raises.
Richard D | Expérience généraleI was charged a damage fee without giving authorization. I did not damage the unit. The screw had pulled out . I denied card use and the manager used it anyway which has been reported to my bank as fraud.
Michael P | Expérience généraleGreat!!
Patty W | Premières impressionsThe staff I interacted with were professional, personable and very friendly. Highly recommend this place both for U-Haul rentals and storage!
Cynthia S | Expérience généraleWas there for 3 years and had good experience.
Brenda L | Expérience généraleThe manager (or owner?) Andrew and his team have an excellent work ethic and the facility is immaculate. I got great customer service!
Dicksie A | Premières impressionsThe manager, Andrew Weeks was an amazing person to work with and always wanted to know if there were any concerns or issues that needed attention. He made you feel like he put you above himself at all times. Awesome face to represent uhaul.
TIMOTHY A | Expérience généraleI have been a Uhaul customer for over 45 years. We have had a few hiccups over the years, but the staff at Uhaul ALWAYS makes it work out right. Working with the Roseburg, OR. crew has always been great. Andrew Weeks and his crew are the best!
KRISTIE C | Expérience généraleMr. Weeks is an amazing manager and goes beyond the measure of duty to assist his customers. My recommendation is that he get an award and a nice raise. He is an asset to your company!
Robert H | Expérience généraleWe have been a renter of one of your units continually for the last 38 years. Were in there just after they were built. I think our number was 358 or so. Never did we ever have any problem. Facility, employees and everything about the place makes it a top notch storage business. Thanks for the many years.
DOUG S | Expérience généraleVery happy with moving experience! The movers in Roseburg, Sasha and co-worker we're great!
David A | Premières impressionsEvery time I use this facility I always feel that my concerns are taken care if
Jillian H | Expérience généraleI was in need of a lot of long distance help and these people came through for me. They had to deal with my daughters since I couldn't be there in person. Friendly, courteous staff. Merci.
Sandra B | Expérience généraleAndrew was amazing!!!
Taylor R | Expérience généraleVery nice place
josh w | Expérience généraleVery helpful and fun staff
lindsay d | Expérience généraleI guess you don’t get a refund when close account and have almost a month left on unit you rented?
Kittie B | Premières impressionsAndrew was kind, courteous, and very helpful. This is the best facility of any UHaul I have done business with. (And I have moved alot)
Jennifer I | Premières impressionsEveryone was very professional.
Julie H | Expérience généraleThanks for the rental!
hailey y | Expérience généraleThey are an Amazing team!!
Julie H | Premières impressionsThe people at the roseburg site are very great.
carol d | Expérience généraleU-haul in Roseburg OR were the most helpful and friendliest people!
christine f | Expérience généraleThe customer service was exceptional & far exceeded my expectations. AAAAA+++++!!!!!
Dave H | Expérience généraleNon
stephanie G | Expérience généraleMerci
Karen B | Expérience généraleGreat customer service, very professional.
Gary M | Premières impressionsVery clean facility and helpful staff!
Rebekah D | Expérience généraleEveryone was friendly and very helpful. I would recommend this U-haul to anyone.
Kay B | Expérience généraleexcellent staff
chris l | Expérience généraleExcellent staff
chris l | Expérience généraleManager Andrew is great.
Robert J | Expérience généralewent out of their way to insure I was moved in on the 20th of November. Very polite and helpful on the phone.
Lola S | Expérience généraleGreat bunch of folks to work with.
Margaret S | Expérience généraleFacility was excellent. Free moving carts were very useful. Staff is friendly and responsive to requests. Only feedback is replace yellow raised bumps on floor with paint so carts don't get snagged.
Andrew M | Expérience généraleI used this facility to drop off a truck, rent a storage unit for a brief period and rent another truck on move-out. All of my experiences with this facility has been stellar!
Jennifer M | Expérience généraleEverybody in the roseburg store is awesome, easy to get things done, thank you for everything, I will continue to come in and get propane, its fast and convenient!
BRIAN H | Expérience généraleThe staff was all very friendly and helpful. I will definitely use them again when I need storage.
Patricia K | Expérience généraleVery helpfull , good personality,
shawn f | RéservationI had a good experience at this facility. I would especially like to thank Andrew Weeks for all his help with my particular situation.
Ken G | Expérience généralethere was one time that somebody propped open the back door and nobody else was around
richard b | Expérience généraleThe staff was very friendly & helpful. Especially a young guy who was new. he really went out of his way to make sure he had all the info needed to help me out. He was amazing.
david h | Expérience généraleMy only complaint was the with the company not the local facility. . My account was compromised and my name and email address was used to reserve a truck out of state. Please purge my records
DONNA S | Expérience généraleWe did a cross country move and the staff of the facility went above and beyond to help us out after we arrived. Very friendly staff. We recommend this facility.
renate t | Expérience généraleWould definitely recommend this storage facility! Great service !!!
Marion M | Expérience généraleDifficult to access unit using codes. Was notified I had not paid for unit after Ihad taken belongingsn and notified staff I did not need unit anymore.
peter r | Expérience généraleOutstaanding, courteous personnel. Thank you so much Jerry and Mary Lew Olson
jerry o | Expérience généraleMoving can be stressfully,the crew at the Roseburg location made it less so.From renting the trucks to obtaining storage units my needs were met in a timely fashion and with professionalism!Thank You
Sam R | Expérience générale