Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It worked out okay; but I wish I had known ahead of time that the appliance dolly was not available. I would have arrived a little earlier knowing I had to go to 2 locations. Also, when I have to go to a second location, I would expect some type of consideration. We need you to go to a second location; but we'll have a dolly waiting for you at the second location so that you don't have to start another reservation.
Danny Connell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gerald Gear
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Mitchum
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN WELCH
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eric Edwards
Évaluation :
3
One thing I dislike I thought you guys Prorate storage moving in and out!
Angela Wright
|
Expérience générale
Évaluation :
2
Check in was awesome it was the check out that was very sloppy poor communication felt rush and asked if I wanted a receipt when that should ALWAYS BE GIVEN NOT ASKED
Brittany Huges
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA BRUCCOLI
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danny West
Évaluation :
5
The pick up was easy by the return was a pain , no location was assigned for the return , and when I called to set up the return I spoke to Mrs Alicia , scheduling manage in the middle Georgia area and she was a disgusting lady , she wanted me to return to a location no where close to my address and when I told her the two locations close to me , she told me neither have space to take a tow dolley because there parking lot is full , a massive truck stop and and the other have a always empty parking lot and this time they are filled up , then she told me if I take it to the one 5 minutes from me I will be charged twice the cost ! I hope someone follows up to investigate this because of all the time I have rented it's disappointing to have some make this harder than it needs to be
RON MOHAMMED
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candi Payne
Évaluation :
5
Rien
Reggie OBrien
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zhadiya Dozier
Évaluation :
5
Le client n'a pas laissé de commentaire.
stanley rumler
Évaluation :
5
Le client n'a pas laissé de commentaire.
vinisha shivers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doyle Collins
Évaluation :
5
Nothing. Easy as can be.
James King
Évaluation :
5
Friendly and helpful
Michael Fraser
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine Douglas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Walker
Évaluation :
4
Employee did excellent job with my rental needs.
joseph Clarkson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Catoe
Évaluation :
5
They stayed open for me when the place that was supposed to be open until 9pm closed before 7. I had a car trailer to unload. And they kindly stayed open, unhooked it so the kids and I could unload some stuff that evening. They even changed the drop off location so I wasn't driving all over the place. Amazing and kind staff. A+++++
Christine Milano
Évaluation :
5
The staff is very friendly and helpful.
JILLIAN HOLMES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Welton De
Évaluation :
5
Fantastic customer service and professionalism from the gentleman I picked up from as well as the gentleman who helped me check it back in!
Matthew Alburn
Évaluation :
1
We did reservation for another location & it got changed to this location. I think have to drive extra miles at 89 cents a mile. Had to argue with general manager about $50 guarantee. Seems location doesn't want to honor.
K Russell Sipe
Évaluation :
4
Very convenient and large facility. Staff was very responsive and knowledgeable. I was pleased with my experience and would reuse and recommend anyone looking to use Uhaul in the Columbia SC market.
John Matthews
Évaluation :
5
I had a very positive experience. No suggestions at this time.
Bridget Cuneo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiearrial Brooks
Évaluation :
5
Excellent Customer Service! I needed a truck on short notice, and they were able to provide. Easy check in and check out; would recommend this location.
Ruth Fleenor
Évaluation :
5
Extremely helpful. Went over all the details of the rental. I was extremely impressed!
Lynette Rash
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEVE COCHRAN
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hazeline Baucom
Évaluation :
5
Le client n'a pas laissé de commentaire.
YVETTE BAZEMORE
|
Expérience générale
Évaluation :
5
The customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.
MICHAEL RAIFORD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA PERRY
|
Expérience générale
Évaluation :
5
Great service, friendly reps, clean restroom.
DIANE JEFFORDS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian Raulda
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edna Kennedy
|
Expérience générale
Évaluation :
5
😃
steven Sutton
Évaluation :
2
Smelled like smoke
They charged me cleaning fee just for leaving a drink in there
Told me the wrong gas tank size and then laughed at me when I complained about spending an extra 20 bucks on gas
I will tell everyone I know to avoid this location
Donald Josey
Évaluation :
3
The van was filthy. The inside of the van smelled like wet dogs and dog hair was all over the seats. Someone was returning their van during this time and they gave me that one. Again, dirty. Very disappointed!
Melissa Shadoan
Évaluation :
5
100 % satisfied.
ANTHONY BUCHTA
|
Expérience générale
Évaluation :
5
First time I came in, I was at the wrong location and they fixed my mistake quickly and when I returned iit, Hannah was working was so helpful and kind. She helped me rent a storage unit and it was affordable and clean! Couple days later I had to rent a truck again and they had just what I needed again. Will definitely use this uhaul location anytime im in need.
TANYA PARKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA IBARRA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIELA CARDONA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Doolittle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kris Hage
Évaluation :
5
I have used this location many times over the past 10 years. It has never been as clean and efficient as it is now. A fine tuned machine. Well done!
Devin Shumate
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Gonzalez
|
Expérience générale
Évaluation :
5
Great Customer Service . Easy and fast reservation
Jose Liens
Évaluation :
2
Disappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.
DIANE JEFFORDS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOROTHY KEISLER
|
Expérience générale
Évaluation :
5
Good customer service. Clean facilities. Process was renting vehicles was easy and efficient.
DARRYL FRIERSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD SMITH
|
Expérience générale
Évaluation :
5
Thank you for the service you give.
YVETTE BAZEMORE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cohanskie Goodson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorthy brown
|
Expérience générale
Évaluation :
5
We moved from Maine. Picked my Uhaul up from a Maine location Oct 13th and headed South in routh to our new home in S.C. . Upon arrival was ready to purchase our new home and found lots of structural damage, so we passed an started our search for a new home. With that being said, was going to need either a storage unit or rent the truck again till we found a home. So I went to the Uhaul at 400 Orchard Dr. West Columbia and talked with Matthew looking for options. Instead of unloading into a storage unit I decided to continue renting the same Uhaul. Matthew was able to set us up re-renting the same truck and not have to worry about unloading into a storage unit, reloading onto another Uhaul then unload into our new home. It was a no brainer for me. Everything worked out perfectly come the end of our relocating 1200 miles away. Matthew and his staff was great to work with and I would recommend this Uhaul location for all your moving and storage needs. Thank you Matthew and Uhaul !! HAPPY HOLIDAYS TO ALL Shawn Russell
Shawn Russell
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darryl Cornish
Évaluation :
5
Everything was perfect
lawrence neal
Évaluation :
2
The lock to the compartments are too complicated and made my pickup experience poor and time consuming. The employees at the location were unprofessional and unattractive during the return process. I've dealt with this location in the past and had a decent experience. I however will be using a different location or different service next time
Charese Thomas
Évaluation :
3
Le client n'a pas laissé de commentaire.
Demetrius Bovain
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amos Golson
Évaluation :
3
Transmission in truck slipping. I wasn't told there was no ramp with the truck. There was only two females to load and unload truck with no ramp. No knob on the toll down windows.
SARAH FULMER
Évaluation :
4
The truck engine light was on and something else going on.
angela wright
Évaluation :
5
My first visit to this location. So happy I got referred here. When I walked through your doors on (11/20/23) I just felt welcome. The environment is so beautiful and pleasant. As long as I'm here I'll be coming back. GOD BLESS YOU.
Preceffeenese Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
coy BEALE
Évaluation :
5
👌🏾👌🏾🌟🌟⭐️
Gunny Ricky Bamberg
Évaluation :
4
The location didn’t have any dollys like none to rent at allll!! nor was there a dolly in the 26 foot.
Cassidy Seeby
Évaluation :
5
Everything was perfect
KELVIN GRAHAM
Évaluation :
5
Nothing, Manger was awesome!
LUIS CAMPOS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger Maxwell
Évaluation :
5
Le client n'a pas laissé de commentaire.
donald cook
Évaluation :
5
The gentleman that help us was very very professional and nice with a awesome attitude.
LUIS CAMPOS
Évaluation :
5
The two people behind the counter or fantastic to deal with
MICHAEL MANEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHY BEST
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA HEATHINGTON
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brian Gower
Évaluation :
5
Le client n'a pas laissé de commentaire.
paulett jackson
Évaluation :
5
Your employee was knowledgeable and extremely helpful
James Redden
Évaluation :
4
Everything was excellent
QUINCY TOLAND
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latrina Newton- Mack
Évaluation :
4
Le client n'a pas laissé de commentaire.
Roddrick Huggins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey Mediger
Évaluation :
4
Overall my experience with this location was a pleasant and friendly. However, today upon returning the rental the customer service (or lack there of) was not as pleasant or friendly as before. I am not sure of the team member's name (because she did not have on a name tag) but she needs to know that a simple hello and/or an acknowledgement of a customer presence can go a LONGGGGGGGGG WAY!
Shamekka Singleton
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Ward
Évaluation :
5
Check in and return was quick and easy. I definitely recommend U-Haul for self moving services.
Patrick Bukszar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Collier
Évaluation :
3
Great job
Amos Golson
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHERRI CAUGHMAN
Évaluation :
5
Tyrone and Amber were amazing. Great customer experience!
Amber Kesterson
Évaluation :
5
Outstanding facility, Tyron was an outstanding help.
Richard Alnor
Évaluation :
5
They were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama
Queen Shi Yung
|
Expérience générale
Évaluation :
1
I WAS CHARGED 160 SOMETHING BUT WHEN I LOOK AT MY BANK STATEMENT $207 WAS TOOK FROM ME THAT'S NOT ACCEPTABLE I MEAN DON'T HIT ME WITH HIDDEN FEES AND TAKE MONEY FROM ME IF HE'S STRAIGHT UP YOU TOLD ME TO TOTAL WAS 167 HOW THE HELL IS 207 AND I GOT IT BACK WAY BEFORE BUSINESS CLOTHES THAT'S BS TO ME SO I WILL NOT BE USING THAT LOCATION NO MORE
Henry Thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Grindstaff
Évaluation :
5
everyone was professional & helpful. They made moving day a breeze.
Lauren Wilkinson
Évaluation :
5
Have more equipment
Tristian Brown
Évaluation :
5
All the staff were professional and very nice. The hitch was placed on time . There is no waiting area but this certainly wasn't an issue for me since the car was left . Thanks
J. Albert
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakesha Byrd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mahdi Underwood
Évaluation :
5
A waiting room would be nice
Michael Bliss
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Schrader
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angie Fremody
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lona Wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANYA SEMER
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOM DONADIO
Évaluation :
5
Each time I went to location customer service was so amazing. Professional and friendly staff. I really appreciate uhaul.
Queen Shi
Évaluation :
5
seating area for waiting for serivces.
john hartgraves
Évaluation :
5
Easy to deal with. Nice folks
Andrew Karp
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES Riddle
Évaluation :
5
Le client n'a pas laissé de commentaire.
MITCHEL SHAW SR
Évaluation :
5
Manager from store was very professional. I strongly believe that all trucks or moving cars should have the tank full.
Julio Sanchez-Dalgo
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES CARTER
|
Expérience générale
Évaluation :
5
We loved our girls at Orchard!!!
Lisa Hall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grace Whitlock
|
Expérience générale
Évaluation :
5
Great customer service! Management was on point. Made you feel like hes known you forever. Great experience
LINDA ERWIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dillon Winter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jameca Smith
|
Online Move In
Évaluation :
5
Very helpful and accommodating
TIM CANTRELL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Turrigiano
|
Expérience générale
Évaluation :
5
Staff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.
MARK DOMENICUCCI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA EARL
|
Premières impressions
Évaluation :
5
Very helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!
SANDRA LAWSON QUINLOG
|
Expérience générale
Évaluation :
5
The show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.
DOMINICK VENTURA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quinton Williams
|
Expérience générale
Évaluation :
5
Staff was friendly, very clean and well worth it
MARK DOMENICUCCI
|
Premières impressions
Évaluation :
5
The employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased
DOMINICK VENTURA
|
Premières impressions
Évaluation :
5
Staff is very helpful. Good location.
JOHNNY WILLIAMS
|
Premières impressions
Évaluation :
5
Loved it will use them again for sure
KLAUDIA VARADI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRYAN WYLIE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lekisha McCullough
|
Expérience générale
Évaluation :
5
There are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.
Kathryn DeMille
|
Expérience générale
Évaluation :
5
I am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4'10" tall so greatly appreciated it, so thoughtful!
SANDRA LAWSON QUINLOG
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Rodriguez
|
Premières impressions
Évaluation :
5
Those guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.
JAMAR JACKSON
|
Premières impressions
Évaluation :
5
You all have a bless day on purpose 💞
Shaunelle Gray
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haley Davis
|
Premières impressions
Évaluation :
5
Very seemless process that I loved.
Michael Maki
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernard anderson
|
Premières impressions
Évaluation :
5
Great staff and service. This location has always been excellent
Briant Bates
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doug Yates
|
Expérience générale
Évaluation :
5
I want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊
Rosemarie Ross
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MONIQUE CAESAR
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeovany Contreras
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanley Hammond
|
Premières impressions
Évaluation :
5
The staff there is great.
Andrew Sorrell
|
Expérience générale
Évaluation :
4
Price increase was not justified.
Smith Richard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth Anz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Everett Rivers
|
Expérience générale
Évaluation :
4
Just moved closer to my RV PARK AND A LOT
LESS.
John Sonneborn
|
Expérience générale
Évaluation :
5
The guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!
Alena Steffen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacie Valle
|
Expérience générale
Évaluation :
5
Sam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.
ERIC RIVERA RIVERA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn MCNEIL
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth May
|
Online Move In
Évaluation :
4
Your booking and reservations system apparently has glitches overall
ALFRED ANTRUM
|
Expérience générale
Évaluation :
5
The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.
MAISHA GILBERT
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tabitha Davis
|
Expérience générale
Évaluation :
5
The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.
EVELYN GANTT
|
Expérience générale
Évaluation :
5
the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much
FRANCIS VANN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANNON BRANDON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Becky Gardner
|
Expérience générale
Évaluation :
4
Not being able to use my cash app card caused me to use extra gas travel to bank.
EVELYN GANTT
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
xiaonan ma
|
Expérience générale
Évaluation :
3
Thank you U-Haul
Carlos Robles
|
Expérience générale
Évaluation :
5
Le service a été excellent. The service representatives were all very polite and professional. I didn't have not one problem . I had a storage unit for five years I've never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.
Veronica Brooker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Woodland
|
Premières impressions
Évaluation :
5
PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!
QuinTell Golson
|
Premières impressions
Évaluation :
1
Worst storage I've ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY
Jacqueline Zeigler
|
Expérience générale
Évaluation :
5
Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement
FATIMA BARNETT
|
Premières impressions
Évaluation :
1
I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!
Suzy Workman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL COX
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Olivia Evans
|
Premières impressions
Évaluation :
5
Great friendly service..!
JAMIE BECERRA LOPEZ
|
Premières impressions
Évaluation :
5
When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.
Michelle Rogers
|
Premières impressions
Évaluation :
3
The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.
Tinesha Heyward
|
Expérience générale
Évaluation :
5
We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!
Michelle Rogers
|
Premières impressions
Évaluation :
4
I resolved my reason for calling no need for call back. Thank You.
Archie Alanso
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Smith Richard
|
Premières impressions
Évaluation :
4
Sam is great.
Patient friendly kind
Kimball Middlebrook
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rodrigo mera
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
kendra johnson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILBERT GILMORE
|
Expérience générale
Évaluation :
1
Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible
debra TRIMM
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kyle Odham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CONNIE COOK
|
Expérience générale
Évaluation :
5
Great experience. I plan to use again, if needed.
WILLIAM HESSE
|
Expérience générale
Évaluation :
4
Very nice and helpful with my move in and move out
Jason Black
|
Expérience générale
Évaluation :
5
Excellent
Vertell Caldwell
|
Expérience générale
Évaluation :
5
Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number
Brady Driggers
|
Premières impressions
Évaluation :
5
Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)
Sommer Garrett
|
Premières impressions
Évaluation :
5
All good! Thanks.
DONNA MARTIN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Unish Osbia
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Green
|
Expérience générale
Évaluation :
1
Poor costumer service, rude and lazy staff
Yohana Balcarcel Pantaleon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Burgess
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAC MOHEAD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Burgess
|
Premières impressions
Évaluation :
5
The staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issue
Ebony Chambers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Green
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne Gammage
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tarus Cummings
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen Middour
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Strickland
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Stump
|
Expérience générale
Évaluation :
2
We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint
James Barbour
|
Expérience générale
Évaluation :
5
PROPERTY manager and very helpful and generous..
sylvester young
|
Expérience générale
Évaluation :
2
No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.
MELISA YOUNGER
|
Expérience générale
Évaluation :
1
My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.
KANDACE WILKERSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosalyn johnson
|
Premières impressions
Évaluation :
2
The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.
Michelle Mesiano
|
Expérience générale
Évaluation :
5
Porch Lance was very pleasant and helpful.
Jennifer Redmon
|
Premières impressions
Évaluation :
5
Great service!
Wayne Polite
|
Expérience générale
Évaluation :
5
The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience.
chuck mccurry
|
Expérience générale
Évaluation :
5
Excellent staff.
Wayne Polite
|
Premières impressions
Évaluation :
4
Wade was very helpful and professional.
Ben Osborne
|
Premières impressions
Évaluation :
5
everyone did a great job thank s
Ray Cockrell
|
Expérience générale
Évaluation :
1
Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..
Latasha Barrow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl Council
|
Expérience générale
Évaluation :
5
Haley Huffman is the best
super manager
kevin burke
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Brooks
|
Expérience générale
Évaluation :
4
Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.
Evelyn Gantt
|
Expérience générale
Évaluation :
1
Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.
Adam Anderson
|
Expérience générale
Évaluation :
5
Very helpful manager - went out of her way to accommodate us !! Very very happy !
Michelle Mesiano
|
Premières impressions
Évaluation :
5
Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great
kevin burke
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Tapp
|
Expérience générale
Évaluation :
2
My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!
Mildred Block
|
Expérience générale
Évaluation :
3
When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in
Deborah Geiger
|
Expérience générale
Évaluation :
5
Staff was great! The move in special was amazing.
Rebecca Neal
|
Expérience générale
Évaluation :
1
There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time
Tracy Delgado
|
Expérience générale
Évaluation :
5
Great team
Mycah Williams
|
Expérience générale
Évaluation :
5
Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Merci!
Evelyn Gantt
|
Expérience générale
Évaluation :
5
I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.
Debora Smith
|
Premières impressions
Évaluation :
1
My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.
Janice Duggins
|
Expérience générale
Évaluation :
4
We appreciate your taking care of the place. We sure do miss Bro. Vernon.
Ray Cockrell
|
Expérience générale
Évaluation :
5
It was clean, service was timely & friendly & we were given all we needed. TY
Melissa Rowlett
|
Premières impressions
Évaluation :
5
This location has some really excellent and helpful staff. Quentin was outstanding.
LYNDA TILLEY
|
Expérience générale
Évaluation :
5
I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get "A+" from this retired teacher for the help I was given!
Jessie Long
|
Expérience générale
Évaluation :
3
I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.
Stephen Pstrak
|
Expérience générale
Évaluation :
4
Thanks
SHAWN CLOW
|
Expérience générale
Évaluation :
5
5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE
Carl Council
|
Premières impressions
Évaluation :
5
Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.
Jessie Long
|
Premières impressions
Évaluation :
5
I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!
Erin Bryant
|
Expérience générale
Évaluation :
5
Excellent service and staff. Clean. Thank you for making my move easy.
Theatus Chapman
|
Premières impressions
Évaluation :
5
The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.
charles dusenbury
|
Premières impressions
Évaluation :
5
Held our storage unit for years. Every time we visited the staff was great.
MARK BUCZYNSKI
|
Expérience générale
Évaluation :
5
Never had any issues with the unit or staff at any point. Nothing negative to say.
WILLIAM R RICE
|
Expérience générale
Évaluation :
3
The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it
Patricia Patterson
|
Expérience générale
Évaluation :
5
I do not wish to comment.
troy coberly
|
Expérience générale
Évaluation :
5
PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.
GA WEATHERSBY
|
Réservation
Évaluation :
5
This is a busy store!
Very friendly folks!
DAVID EASH
|
Expérience générale
Évaluation :
5
great service
Patricia Patterson
|
Réservation
Évaluation :
5
Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.
Wallie Washington
|
Réservation
Évaluation :
5
Great service and easy process.
magaly walton
|
Réservation
Évaluation :
5
They really helped out alot.
MONICA WRIGHT
|
Réservation
Évaluation :
3
Its not that clean
Damian Chavez
|
Expérience générale
Évaluation :
2
Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.
SHANNON MESSER
|
Expérience générale
Évaluation :
5
Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.
KIM CRAIG FONDAW
|
Expérience générale
Évaluation :
1
The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.
Lynn Roberts
|
Expérience générale
Évaluation :
1
I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.
Darren Gainey
|
Expérience générale
Évaluation :
2
In 3,5 Year's, I've paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625
MICHAEL MARTIN
|
Expérience générale
Évaluation :
5
I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler
Don Limnder
|
Expérience générale
Évaluation :
5
Very clean facility and great customer services
Kyle Ryan
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.