Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All was perfect. Lady's in the office were excellent.
Raymond Webker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Hendershot
Évaluation :
5
👍
Victor sutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree Barber
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holli Tenney
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY HONEYWOOD
Évaluation :
4
Thank you. Girl working was very nice, polite and helpful
lori horning
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Potter
Évaluation :
5
Clone your manager, she is the best
Carl Chalker
Évaluation :
5
S.O.
Mathew Matthews
Évaluation :
5
Very easy online reservation. Easy pick up and return.
Phillip Summitt
Évaluation :
1
ck motor light came on and stayed on had to pull over and shut motor off to reset it 20 to 30 times in 2400 miles and the box leaked and stoped at one of there shops and was told not my truck take it to a ford shop and pay to have it looked at
steven belcher
Évaluation :
3
This location was better but because of dawn messing up in Buffalo no one knew how to help me when i returned the truck
Shawntai Harris
Évaluation :
5
Always Awesome
Andrew Scott
Évaluation :
5
Great service and employees
Greg Logan
Évaluation :
5
The employees did an excellent job. When dropping off the trailer, armed like there was 5 or 6 customers at the same time and the employee didn't miss a beat. Then you again.
Scott Rowe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Doriyan Maiden
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM DENMAN
Évaluation :
5
Explain how the dodge pickup start. I couldn't figure how the key worked
Jerri Fiddler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanley Broadus
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Kramer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Kramer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eldon Gillispie
Évaluation :
4
Le client n'a pas laissé de commentaire.
kristen boyett
Évaluation :
1
Le client n'a pas laissé de commentaire.
Danzhanae Rodgers
Évaluation :
5
I loved the ladies who helped us
Kevin Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall Cox
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
John Schneider
Évaluation :
5
Everything was fine,
Thank You
Tosca Owens
Évaluation :
5
Nice to be able to get the truck 🛻 without having to reserve it
Tosca Owens
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debbie Pollander
Évaluation :
5
Kelly is A1 for knowledge, service and personality.
Warren Kalmar
Évaluation :
3
Clerk was very nice and helpful.
Kevin or Michell McElrath
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacie Donaldson
Évaluation :
5
Manager is awesome and very understanding. Give her a raise !
joe shesko
|
Expérience générale
Évaluation :
1
Dirty and smelled like smoke, did not like the truck but needed it
brittany simonson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Watson
Évaluation :
4
Le client n'a pas laissé de commentaire.
brandy meadows
Évaluation :
5
This location always has a good selection of trailers available. The staff is knowledgeable, pleasant, and helpful. They work through the line of customers with thorough information and a can-do attitude that is very refreshing. Pick up, trailer hook up, and drop off have always been an organized and straightforward process. Every step of working with this location has been a positive experience.
Thomas Howard
Évaluation :
5
Your representatives were very kind and helpful. I loved the truck it was perfect for my needs, got the job done much faster then expected. The gear shift on the dash was cool, loved everything about my experience. If I could give more stars I would definitely do it. Merci
Kathee Lee
Évaluation :
5
Charge an arm and leg for a for the gas levels but nonetheless still okay
Simeon Santiago
Évaluation :
2
All tires on the van were bald. I didn't think to check and I drove to the rear of my gravel drive and became stuck very easily. I did not purchase the roadside coverage, advising that I had AAA. Uhaul should have warned me that AAA doesn't cover this "commercial" vehicle. I then had to navigate to UHaul roadside assistance through the app. They would have charged me $415 to pull me out! That price is immoral. If I find a place to report UHaul Roadside Assistance for that, I intend to. It took hours, but, through friends and neighbors and the talent of my son, he managed to extricate the van.
Rhonda Santha
Évaluation :
5
Not smell like weed
Alicia Goett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Hoover
Évaluation :
5
I don't think 🤔 there is any way to improve service, it is as good as it gets 😉.
larry shipman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Gebhardt
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dale Kain
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianna Lockett
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Harrington
|
Expérience générale
Évaluation :
5
The trailer had many plastic shavings inside that had to be cleaned out prior to use.
Thomas Poffenbarger
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Murry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russia Hunt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Biddle
Évaluation :
4
Le client n'a pas laissé de commentaire.
patricia simmons
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natasha Suttle
Évaluation :
2
I had a tire blowout which was a little unsafe but not having interior cargo light was not cool. We worked in the dark, cold, and snow to move. Likely go with Budget truck next time. Customer service didn't do anything to remedy anything either.
Andrew Covell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin McCarty
Évaluation :
5
The staff were very helpful and understanding.
Cory Christie
Évaluation :
4
Bien
Melvin West
Évaluation :
5
Great customer service, helped solving issues and making rental smooth.
Richard Lampley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelynn Mendenhall
Évaluation :
3
There was no ramp on the truck on top of there being no ramp on the truck we had to figure out a way of getting my stuff on and off the truck which an end I got hurt so no I'm not satisfied
Carolann Workman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander Daum
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Cunningham
Évaluation :
4
Team members very helpful and knowledgeable
Dale Randolph
Évaluation :
4
Facilities are clean and secure... YET THE CUSTOMER SERVICE WAS LACKING... EMPLOYEES WERE FAR FROM ENTHUSIASTIC AND TO SERVE SEEMED TO ME TO BE A LABOR OF DISSERVICE...
Corey Lewis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Kemble
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Boyce
Évaluation :
5
Every one was always very nice and friendly. Helpful and courteous.
Tammy King
|
Expérience générale
Évaluation :
5
Everything was easy and fast great customer service
antoine williamson
Évaluation :
3
I was told one thing on the phone and when i got there i was told something else.
David Frost
Évaluation :
5
Always a great return/drop-off location!
Al Scott
Évaluation :
5
Staff was great. Easy, quick drop-off service!
Al Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Williams
Évaluation :
5
Nothing to improve. All was great.
William LaRock
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Fittipaldo
Évaluation :
5
Will back soon to rent the truck
Andrew Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl Butterfield
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian Green
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annette Toro
Évaluation :
5
Kelly was fantastic she was very helpful and courteous . She made the experience fun and friendly. You are lucky to have her working for u-haul
Robert Polivka
|
Expérience générale
Évaluation :
5
Once again the lady that helped me when I returned my rental was extremely kind and helpful!
Shaunna Freeman
Évaluation :
3
The only reason why I say average is because a few of my things from the U-Haul storage was stolen and I will probably never get them back so my experience was not as good as I would of hoped
William Soper Jr
|
Expérience générale
Évaluation :
5
I appreciate this place so very much
Ariana Jones
|
Premières impressions
Évaluation :
5
Stay the same with what ya got!!
Derrick Hines
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Reese
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Byler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Lopez
Évaluation :
3
Customer service sucked.
Felicia Johnson
Évaluation :
5
Service was great
Shelia Myk
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Johnson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nathaniel Sugick
Évaluation :
4
Your pick up trucks some of them could have lift gate on them . All I needed to do was pick up my to tool box from work and a lift would have made it easier .
Larry Young
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Hanlon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Griscott
|
Expérience générale
Évaluation :
5
Nothing, everything was great, quick and smooth
Pamela Drummond
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHANIEL DANIELS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ceirra Stephens
Évaluation :
4
We appreciate your service and I want to say the customer service is fantastic. The emoyees are friendly and considerate no matter when we reserve your equipment.
second baptist
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaedyn Ollar
|
Premières impressions
Évaluation :
5
The lady that helped me with my reservation was amazing, kind and helpful! She was amazing and made the process very smooth!
Shaunna Freeman
Évaluation :
5
Very good experience. Your staff was extremely helpful throughout the process.
Greg Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawntai Harris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paige Benton
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul maynard
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele Sandoval
Évaluation :
3
The truck had very high mileage and drove poorly. Luckily it was a local trip and not for heavy moving, or would not have felt comfortable that the vehicle would have been reliable to complete a longer distance move.
Joretta Whyde
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Vint
Évaluation :
5
We did not like the self check in or check out process. Wasn't quick and glitched . WAY too many pics needed at check out it was ridiculous, thank goodness the nice employee came up and helped us check out way quicker then it would have been for us so I was able to get to work on time.
Jason Prater
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cassandra Rosenberger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norman Henke
Évaluation :
5
Keep up the good work
Todd Taylor
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda Bennett
|
Expérience générale
Évaluation :
5
Everyone was so helpful and polite! A great experience for our move to Ohio!!
Chris Calabro
|
Expérience générale
Évaluation :
5
The woman who is always working is THE NICEST person EVER!!!!! You all are blessed to have her.
Robin Streb
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Steinmetz
|
Premières impressions
Évaluation :
4
Everything went well there was only one hitch. The direct payment wasn't set up as I requested. But after the first month, it was taken care of and everything else went all right.
Deborah Bohanan
|
Expérience générale
Évaluation :
2
I didn't have a dolly in my U-Haul like I paid for and then the employee went in the back and grabbed me a broke dolly and said it was fine but the wheel was so messed up I couldn't even use it properly. It took so much longer and made my moving so difficult
chyanne ensign
|
Expérience générale
Évaluation :
1
Poor experience because of your nasty employees that's the only reason I took my stuff out I refuse to ever rent a truck or another storage unit from this facility ever they have no business in customer service
AMY MARTIN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DIANA THOMAS
|
Expérience générale
Évaluation :
5
Very happy with all services provided and how the cashier and workers went above and beyond. Definitely would recommend.
Ashley Rosenburg
|
Online Move In
Évaluation :
5
Thank you for a great experience
Tammy King
|
Premières impressions
Évaluation :
3
U have a cockroach problem! I found a few dead ones in my unit.. I'm terrified of those n definitely don't have them myself.. please find a different place to put the rat traps too.. otherwise everything was fine for the 3 years I had my stuff stored…
Pamela Garvey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth antonaccio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Levan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raelynn Hewlett
|
Online Move In
Évaluation :
5
Associate was so helpful to allow us to switch to a better suited unit. We are so thankful!
Chris Calabro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIM BRADFORD
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rodney Lee
|
Expérience générale
Évaluation :
4
The u haul service is best when you call the store itself.
Deborah Bohanan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter Deecki
|
Premières impressions
Évaluation :
5
Andrew was very nice and helpful! I appreciated him
KIM BRADFORD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda Wagner
|
Expérience générale
Évaluation :
5
The staff was so helpful and respectful of our needs. I would definitely recommend this place.
richard marcolini
|
Expérience générale
Évaluation :
4
Clean easy-to-use
MICHAEL FLOWERS
|
Premières impressions
Évaluation :
5
The representative was very, very helpful as I didn't plan for enough space. She was very friendly and made sure we had what we needed.
Brooke Kitzmiller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrionna taylor
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Cheneall Walker
|
Premières impressions
Évaluation :
4
We'd to be more aware of the type of movers and moving companies that are accessed through UHAUL. They were not professional like at all!!!
arlisha turner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheecola Ford
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alison Bingham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Mundy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie Spencer
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
REIKO WILLIAMSON
|
Expérience générale
Évaluation :
5
No issues, employs were great. Manager so so, maybe she needs a vacation actually she was the least friendly. Units were clean.. No issues actually.
Heidi Lebo
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooklyn Sayles
|
Expérience générale
Évaluation :
5
Their customer service was above and beyond I would recommend this storage place and location to anyone. Their customer service was awesome. Management was awesome.
DENISE THRASHER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kristin Sampson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Wilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gale Washington
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert martin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNNECHERYL MASON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin Morrow
|
Premières impressions
Évaluation :
5
Everyone who works at this Uhaul location is wonderful! They help us out immensely. I'll always use this Uhaul!
Ruth Thompson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Takayla Smith
|
Premières impressions
Évaluation :
4
The only thing that was not made clear in the video was the the access code had to be used at both panels to enter the building (there isn't any outside gate) but the next morning the attendant was very happy and helpful in explaining the process.
Melinda Wagner
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Runetta jenkins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer spencer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martha Brogdon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria Rogers
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gale Washington
|
Premières impressions
Évaluation :
4
The young lady that helped me was awesome.
Novel Hendrix
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barbara Aston
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUDA BRADFORD
|
Expérience générale
Évaluation :
4
The workers are cool,and handle the business very well
ALONZO BONAS
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAN PRESTENBACH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Albert
|
Expérience générale
Évaluation :
4
I don't think it was necessary to purchase a lock from U-Haul. Especially since I already purchased one.
Susan Jordan
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
david ali
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alison Bingham
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ethan Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip Butcher
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
roy white
|
Expérience générale
Évaluation :
5
Staff was always courteous and very eager to assist me.
Michal Walls
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheyanne Dolin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Garza
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tommy Hobbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrice Mcdaniels
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
FAITH MCCARTY
|
Premières impressions
Évaluation :
5
Great staff everyone is very friendly and helpful.
Bobbi Jo Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheyanne Dolin
|
Premières impressions
Évaluation :
5
The Manager of this store deserves a knowledge by Corporate! Not only did she take this job in the BEGINNING of the Pandemic , she took over a store that had been POORLY managed on EVERY level . Her and her staff truly have turned this location around. I truly appreciate everything they do for our community. I have witnessed for myself the power one individual can make, for that I will be FOREVER GRATEFUL FOR MY EXPERIENCE WITH U-HUAL OF (Main Street)WARREN, OHIO Sincerely , Sonya Morgan RN
Sonya Morgan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krystina Durst
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Louise Walton
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bert Johnson
|
Expérience générale
Évaluation :
5
Thank you your storage unit really helped us out.
Esther Hanson
|
Expérience générale
Évaluation :
4
Staff assisted with necessary steps to ensure smooth process
CORETTA STRONG
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adrian Freeman
|
Expérience générale
Évaluation :
5
I really enjoyed the friendliness of the staff. They were knowledgeable when I raised questions. I appreciate that so much. Equipment was on hand when needed. The cleanliness of the ground surrounded my unit was always maintained and secured. Thank you so much for securing my items. My hat is off to you Uhaul guys.
Regina Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRAIG RICHARDS
|
Expérience générale
Évaluation :
5
After driving 18 hrs and moving home after 20 years Kelly (general manager) couldn’t have been more courteous and accommodating and professional to make my transition smooth. 5 star service for a 5 star woman!!
greg rederick
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debbie Ritter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Verdream
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Satterfield
|
Premières impressions
Évaluation :
5
The lady who checked me in was just wonderful. She brightened my day.
Jennifer Arnold
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelsey Mende
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
tiana slaughter
|
Premières impressions
Évaluation :
1
I would like a call from Kelly Anderson please. 3304155556
Deit Dunkerton
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Delmar Liptrot
|
Premières impressions
Évaluation :
5
My move in experience was great. The staff was very helpful and caring.
Cassandra Hughley
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE THRASHER
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dalonte Williamson
|
Premières impressions
Évaluation :
1
I tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.
Dominique Morehouse
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharar Davis
|
Expérience générale
Évaluation :
1
I reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.
Anne Putt
|
Online Move In
Évaluation :
5
The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.
CARLA HARRINGTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Bender
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isiah Boyd
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aida Mendez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHEYENNE DELLICK
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Mascio
|
Expérience générale
Évaluation :
5
In these current times; being convenient and affordable should be added to you guys commercials.
Kevin Bronson
|
Premières impressions
Évaluation :
5
There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude
David Fabrizio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Phillips
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANNA WILLIAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHELLICE COOPER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lori Turner
|
Expérience générale
Évaluation :
1
Worst experience of my life. Everything was ruined due to the property's poof maintenance and they did not even call to advise renters their belongings are ruined.
Julius Szymczuk
|
Expérience générale
Évaluation :
5
Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime
ALEC LEBLANC
|
Premières impressions
Évaluation :
5
Uhaul rep on Monday I give him five stars ✨
Jo Elliott
|
Premières impressions
Évaluation :
5
Very friendly and professional staff at your Warren facility.
CHRISTOPHER SULLIVAN
|
Premières impressions
Évaluation :
1
I never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!
josh weston
|
Expérience générale
Évaluation :
5
Smooth, fast, and friendly. A solid, professionally run operation.
CHESTER STONER
|
Expérience générale
Évaluation :
5
Great location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.
CARLA HARRINGTON
|
Premières impressions
Évaluation :
1
Messed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.
SUSIE DOOLITTLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Hayes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derick Stokes
|
Premières impressions
Évaluation :
5
Mrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They're like family, helpful, kind and quick to assist. Merci encore.
Regina Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rashidi bell
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sean Killian
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT HERRON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mako chandler
|
Expérience générale
Évaluation :
5
Thank you, Kelly for being friendly, helpfull, and efficient.
CHESTER STONER
|
Premières impressions
Évaluation :
5
the inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker
christopher vaughan
|
Premières impressions
Évaluation :
5
We were very pleased with U-Haul!
Cheryl Weaver
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christina Brady
|
Expérience générale
Évaluation :
3
I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.
Alexander Weber
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Pipher
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica Butcher
|
Premières impressions
Évaluation :
5
They were very efficient in the process of getting me a unit. Merci!
KaThie Alexander-Stull
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Clinton Burgan
|
Expérience générale
Évaluation :
5
Rosalie was great, knowledgeable and friendly. She's a sweetheart.
Terressa Patterson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Sumner
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty Clearwater
|
Expérience générale
Évaluation :
5
Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!
Judd Gaylord
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
melvin brantley
|
Premières impressions
Évaluation :
4
There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.
Daniel Parsons
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Rainey
|
Expérience générale
Évaluation :
2
Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.
Lea Vernell
|
Premières impressions
Évaluation :
5
I've always had a good experience at your facility! Thanks
ken north
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicki Kohute
|
Premières impressions
Évaluation :
5
Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Merci
heath frey
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
miranda hitzler
|
Expérience générale
Évaluation :
5
This was my first time get a storage box on the inside
cozette hall
|
Premières impressions
Évaluation :
5
I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.
LINNE HOYT KERNS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Rainey
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lula Heasley
|
Expérience générale
Évaluation :
4
A bit pricey
james kovac
|
Premières impressions
Évaluation :
2
My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.
Steven Watson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaime Cusimano
|
Expérience générale
Évaluation :
4
Didn't tell me about specials
Damon Dowdell
|
Premières impressions
Évaluation :
5
Staff were extremely helpful and courteous, especially Anna and Miranda
Kelly Zuzan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramya M
|
Online Move In
Évaluation :
5
Great Service
Micheal O'connell
|
Expérience générale
Évaluation :
5
Exceptional customer service!
Amy Dryland
|
Expérience générale
Évaluation :
5
Great company great customer service . We will use U-Haul as our moving company every time.
Steven Watson
|
Premières impressions
Évaluation :
4
Check in was nice and easy.
Michael Baird
|
Premières impressions
Évaluation :
5
They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.
Phyllis Coleman
|
Premières impressions
Évaluation :
5
FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.
STANLEY HANES
|
Premières impressions
Évaluation :
4
Customer service was very helpful
Angela Thompson
|
Premières impressions
Évaluation :
2
There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn't leave until later due to the authorization process from the parking lot.
Veronica Stephens
|
Premières impressions
Évaluation :
5
Ladies over there are amazing. Love them. Thanks!!!
BRIAN JONES
|
Premières impressions
Évaluation :
5
Front End Staff were Always very attentive and responsive Great Experience and will come back again!
Oscar Perez
|
Expérience générale
Évaluation :
3
MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.
mark satter
|
Expérience générale
Évaluation :
4
I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.
Walter Schelsky
|
Expérience générale
Évaluation :
5
They really helpful Thank you
lucille williamson
|
Expérience générale
Évaluation :
1
I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!
Arlesia Dawson
|
Premières impressions
Évaluation :
5
Location is a bit too far for me and my friends
JACQUELINE MADISON
|
Expérience générale
Évaluation :
2
I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes
RHONDA THOMPSON
|
Premières impressions
Évaluation :
5
Clean convenient storage. Polite staff.
Sherry Johnson
|
Expérience générale
Évaluation :
4
They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.
LOUISE ASBURY
|
Expérience générale
Évaluation :
5
Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door
tomeeka wilson
|
Expérience générale
Évaluation :
4
I have no comments
Cynthia Venable
|
Expérience générale
Évaluation :
1
Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.
THOMAS KIEPPER
|
Expérience générale
Évaluation :
3
Price could of been cheaper
MARCIA PETERSON
|
Expérience générale
Évaluation :
5
Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!
Hannah Brown
|
Expérience générale
Évaluation :
5
Had no problems
james malone
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.