Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good location to unload storage and drop off equipment. Had to submit a request for my storage unit as the latch was bent and not connecting properly. Kind employees but told me it might take weeks up to months before this is fixed. Could not help with immediate latch fix or getting me a remote to gate like I requested. Would rate 5 stars without these issues.
REX R
Évaluation :
5
Le client n'a pas laissé de commentaire.
elvis p
Évaluation :
5
Nice facility and employees.
REX R
|
Online Move In
Évaluation :
5
Everyone here always super sweet and helpful!!
cynthia s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ramsey s
Évaluation :
5
I use the Uhaul vans all the time and I have always had a great experience.
Kelly U
Évaluation :
5
Good service with professionalism I was happy with the service
Teodoro E
Évaluation :
3
Needs cameras security guard to prevent burglaries
RAUL A
|
Expérience générale
Évaluation :
5
The customer service was excellent the young gentleman at the counter was very helpful and knowledgeable about the process and was informative and polite will recommend anyone to this location thanks for your business
john p
Évaluation :
5
The guy at the front desk was very kind and helpful even when I called the night before
Latisha S
Évaluation :
5
Meka is awesome!
Roy C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert G
Évaluation :
4
Did night drop. didn't really know where to park for that. Hope it wasn't trouble for staff.
Mike N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darryl F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CALEB O
Évaluation :
4
The only reason I didn't give it a five star is because you all allow us to rent the car for living but when I arrived the facility was closing. Might I add you all allowed me to rent it. For a specific. Time. What save this company was the flexible staff. They were so understanding and helped me figure it out.
Chazzman C
|
Premières impressions
Évaluation :
5
Miguel and Veronica at the Westpark (pick-up) location were very helpful and courteous. Also, Audrey at the Stafford (drop-off) location was equally helpful and courteous. I will definitely recommend U-Haul to friends and family!
Luis I
Évaluation :
2
I filled up the vehicle just to be charged for fuel. You all you get no answer. They just need better overall customer service
renee l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Huang Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THADDEUS G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Pasty M
|
Premières impressions
Évaluation :
5
Not much it was professional and went smoothly
Michael F
Évaluation :
5
Excellent staff
Best place
NIDAL I
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kidane b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Click o
|
Premières impressions
Évaluation :
5
Wonderful staff
terrance f
|
Premières impressions
Évaluation :
5
The Staff were very prompt and helpful. The GM had great knowledge of the facility and the surrounding area. She was very pleasing to do business with. ADAMS FAMILY MOVING HELP
Charles A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
EYOSIAS M
Évaluation :
3
Le client n'a pas laissé de commentaire.
avisa j
Évaluation :
5
Todo bien seguir trabajando
jose c
Évaluation :
5
Le client n'a pas laissé de commentaire.
lawrence p
Évaluation :
4
I would have preferred to rent the van, but it was not available although I tried to rent it several days in advance. I rented a 10' truck two times in the last month from the same pickup location in Houston and returned to the same location in Austin. All the rental details were the same, so I was surprised that the fee varies. Otherwise, all went well. I appreciate your service. .
Cinda B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason C
Évaluation :
3
The guy that help me to get a uhaul was very kind and respectful..
Ronnie J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ayanna l
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tangi B
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORAL S
|
Expérience générale
Évaluation :
5
Personnel amical
israel n
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donald L
Évaluation :
5
I give my id, i called the store to have more time they couldn't find my name wich they had my id but i found out they put on the receipt a diffrent name - Abdullah elbaz. How come my name is khaled abed and they give the truck on someone else name and when i called they said we cant find youre name on the system but i still have the truck on me . How come i give id and i have someone else name on my receipt . Thats not professional at all. Other than that all was good .
Abdalla A
Évaluation :
5
Le client n'a pas laissé de commentaire.
raechelle m
Évaluation :
5
Great Experience
Thank You
juan b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pasty M
Évaluation :
1
I had a terrible experience with the staff at a this location. They were extremely rude and provided zero customer service. In fact, I am considering legal action against one of the employees there. She insulted me, and I have recordings to prove it. Additionally, they tried to charge me a higher price than what was agreed upon.
Mustapha S
Évaluation :
5
Everyone was great
Randolph R
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPHINE C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Click o
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Alan K
Évaluation :
1
Security is non existent!
WILLIAM S
|
Expérience générale
Évaluation :
5
Yes I will definitely recommend it the manager the staff very professional I love this location I definitely rent again I do have two units and I definitely every time and unit comes open I always tell my friend to come rent here is very convenience right by the freeway the restroom is always clean is cleaner than people is bathroom that mean this location to order take care of this place very well I love this place and I love everybody in this team thank you so much
SHADI A
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAURTADA A
Évaluation :
5
Le client n'a pas laissé de commentaire.
NARESH M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antwine J
Évaluation :
5
Perfect
Mike R
Évaluation :
1
I never was emailed my information
I was email a strange information and credit card information I will never use that location again
Andre G
Évaluation :
4
Need running board or ladder to enter vehicle.
llyod o
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen W
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tee R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginger J
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAFAEL N
Évaluation :
5
Great staff.
Ed Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carter B
|
Expérience générale
Évaluation :
5
Management and Staff are ALWAYS professional, knowledgeable of products, prompt and thorough with process of checking you in and out, and always gives excellent customer service.
KAKKI L
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joy B
Évaluation :
2
I reserved a truck and a dolly online only to arrive and they had no dolly available. I was then put in a position where they had to locate a dolly at another location. I incurred the mileage charges for something that was outside of my control. I had to agree to the costs because I had a move scheduled with an external party. It would have been courteous to advise me at the time of making the reservation there were no dollies at the location I scheduled with.
Anita L
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDRIA C
Évaluation :
5
Professionnel
Miguel B
Évaluation :
5
The store employees were amazing and the equipment was extremely clean even the floor of the truck! When I needed the truck longer they answered all my questions kindly and courteously!!! Amazing staff!!! Amazing store!!! Thank you!!!
KIMBERLY T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan G
Évaluation :
5
Fix the driver side inner door handle.
bill d
Évaluation :
4
Fast efficient service at both pickup and drop-off. Great service.
Warren H
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon C
Évaluation :
5
This facility is one of the best ones I've used. The staff is very friendly, efficient and very helpful. They go above and beyond to make you have what we need and are satisfied before we leave. The units are clean and well maintained. I would definitely use them in the future if I need anything. They make everything stress-free.
Penny L
|
Expérience générale
Évaluation :
3
The service was good, the catho van smelled horrible but i rolled with the windows down. I was over charged for way more mileage than I used. I have photos of the gauge when I left and when I returned. When I try to pull up my account online to dispute this on the app and the order does not even show up as a completed order I want the correct amount to be charged and I want my money returned to me. The economy is to bad to overcharge people.
Delorrian B
Évaluation :
5
Notim
Enrique G
Évaluation :
5
I love the customer service employees are a very professional we must be getting paid excellent from the owner that’s why the trade the customer so excellent
SHADI A
Évaluation :
3
The van i reserved was not ready for pickup when i arrived. I was given a 10 feet truck instead.
Ashley D
Évaluation :
5
Thank You !
Kenneth D
Évaluation :
5
thank you for a great experience even when moving is NOT fun.
Mary P
Évaluation :
5
The guys where cool
brice b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hamadoun P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nick G
|
Premières impressions
Évaluation :
5
Wonderful people ✨
reginald b
|
Premières impressions
Évaluation :
5
Great people
reginald b
|
Expérience générale
Évaluation :
5
Love the service
Aurelio P
Évaluation :
5
Le client n'a pas laissé de commentaire.
ron l
Évaluation :
5
Le client n'a pas laissé de commentaire.
kaled b
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORELLA T
Évaluation :
4
The mileage gauge is not working correctly and is very inaccurate. Case and point.... I rented a 10-foot truck to move house plants that "All My Son's" moving and storage would not take on their moving trucks going from Dallas TC to Houston TX. U-Haul's 10-foot rental truck mileage gauge logged me as using over 1 000 miles from Dallas TX to Houston TX for a one-way rental, and want to charge me an additional $700 on top of what was paid, for the crazy mileage. It is only less than 350 miles one way from Dallas TX to Houston TX... Not over 1 000 miles. We spent almost 2 hours trying to get this error squared away. This was a horrible experience!!!
BRUCE C
Évaluation :
3
Very expensive
ERICA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABEL V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
abdulrzak a
Évaluation :
5
Mrs . Winter was so helpful and nice and the young men at the desk too .
Maieksha K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lewis C
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
kaheil M
Évaluation :
3
Better communication on how long they get to keep the truck, also, it’s pricy if you ask me, a bunch of misleading information overall i was not expecting the price range to be high like that, truck was nice and soft but definitely not coming back
jason s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Premières impressions
Évaluation :
1
My things were stolen and they told me It was given to auction but then they left some of the stuff behind and still billed me more each month. About the complaint with the insurance people, but no one ever got back to me, but I'm going to take the matters into personal status with my own Lawer!
Lionel s
|
Expérience générale
Évaluation :
5
For me there’s nothing I can say because it’s very simple to rent and fast process
Excellent satisfied
Thank you Uhaul
ahmad a
Évaluation :
1
I have a long list of issues I encountered at this location and witnessed others have the same problem while I was there. I already filed a formal complaint with Uhaul. All that turned into so far was the manager, who was part of the problem, sending me an email.
Carl D
Évaluation :
2
Le client n'a pas laissé de commentaire.
bradley h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashauna R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Penny L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy N
Évaluation :
5
Extremely well run! From the manager to all the staff. Everyone was friendly and extremely helpful. I loved this facility and its entire staff. They were always there for me and helped me so many times. My needs changed and I no longer needed the storage space but, if I do again I'll be back ! Great facility and the people made it the best ever!
Pauline S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mitchell P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Baizak Z
Évaluation :
3
Le client n'a pas laissé de commentaire.
Forresst J
Évaluation :
5
Le client n'a pas laissé de commentaire.
pawel B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew K
Évaluation :
1
Empty truck with no gas
When returned the truck
They charged me $75 for a gas that they were supposed to fill in the first place.
Zina K
Évaluation :
5
Nothing…
Israel N
Évaluation :
3
Truck is not well maintained and not exactly number of blankets were available which i paid for.
sabin s
Évaluation :
4
Make sure the back of the van is cleaned.
kerthia b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas D
Évaluation :
5
The exceptional friendliness of the staff truly transformed my moving experience into an effortless and enjoyable journey. From the moment I walked in, their warm welcome and eagerness to assist set the tone for an exceptional stay at U-Haul Storage. Their knowledge and readiness to address any questions or concerns made me feel confident and at ease throughout the entire process. Not only did they provide exceptional customer service, but the facility itself exceeded my expectations. It was immaculately clean, well-maintained, and secure, ensuring my belongings were in the best hands possible. The convenience of the storage units and the ease of access simplified the logistics of my move, saving me valuable time and effort. Moreover, the affordability of their storage options was a pleasant surprise, especially considering the high level of service and quality they provide. It's evident that U-Haul Storage is committed to offering unbeatable value to their customers. In summary, my experience at U-Haul Storage was nothing short of outstanding. The staff's friendliness and professionalism, coupled with the top-notch facility and competitive pricing, make it a clear choice for anyone in need of storage solutions. I wholeheartedly recommend U-Haul Storage to anyone looking for a stress-free and enjoyable moving and storage experience.
Anwar S
|
Premières impressions
Évaluation :
4
Sign outside says "Stop and wait here inside your equipment." Waited for 5 mins until I eventually got tired of waiting and got off.
Ruben R
Évaluation :
5
Everything is good time to helping
lauro L
|
Premières impressions
Évaluation :
5
Merci.
Saied S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kembriel W
Évaluation :
5
Stay open a little longer😊
Phyllis F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nakia F
Évaluation :
5
This particular location is bar none the best storage experience I've ever had and I've had many! Everybody's super friendly and helpful. Carman and her husband run a tight ship and are really nice and professional.
JOSEPH B
|
Expérience générale
Évaluation :
1
The truck was horrible..the transmission is off. It randomly switched gears from drive to neutral. The Ac didn't work after the first 10min. I will never rent another truck from this location in my life. I will definitely do I Google review recommending not to ever rent from there again. It was only about 100 max an I would gladly pay more to go somewhere else. Waste of cash and time. Never again
PAUL J
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARIC L
Évaluation :
5
No smoking in the unit
Jose C
Évaluation :
1
Le client n'a pas laissé de commentaire.
darnell s
Évaluation :
1
I had reserved an appliance dolly as well as blankets. Upon arrival at the end of the transaction the employee informed me that the dolly wasn't available and he wasn't sure if blankets were available either. This information provided at the last minute is completely unacceptable. I could have made different arrangements to ensure my move was seamless if I had known the equipment wasn't going to be provided
Darcey K
Évaluation :
4
Staff was very helpful.
richard c
|
Expérience générale
Évaluation :
3
The male manager was rude upon arrival and initiation by telling me I was "rude" for walking past him and not saying thank you as he blocked the entrance to talk to a staff member. When moving things into storage, there was a guy in a trench coat that parked behind my movers and I. He got out of his car and decided to badly walk toward us and our storage to view our belongings. We asked him if there was a problem but he ignored us and decided to walk back to his car after taking a photo of us. The first and couple times after we arrived, there was always alot(20 males) of Hispanics waving us down in the parking lot asking for work. It made unpacking uncomfortable as they starred us down and continously asked. Recently we had no problems and finally closed out our storage. Merci
Danielle T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ferlesher j
|
Expérience générale
Évaluation :
2
Staff need to be interested in the customer. they were not helpful beyond explicitly required.
Loren W
|
Premières impressions
Évaluation :
2
I give 5tars The manager is really helpful and cares about her customer
She is supportive..I find her to instruct the needed membrane on all the right steps to help the customers.I will use UHAUL and refer
Patsy S
|
Premières impressions
Évaluation :
5
The staff were so nice and helpful with recommendations on storage and loading. They were so nice and took very good care of us.
CHRISTIE K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ronda d
|
Expérience générale
Évaluation :
5
Great management team.
Kevin H
|
Premières impressions
Évaluation :
5
Carman is an excellent Manager.
Kevin H
|
Expérience générale
Évaluation :
5
I never trusted the storage room like I trusted this one I left my things there without checking on them for months and I didn't feel any way the people in the office are so nice they help with your every need and if I ever need another storage room it would be this one on West Park I want to thank the manager she is so nice and polite from the time I moved in until the time I moved out that attitude hasn't changed thank you for being you and thank you for having a good crew
Renee G
|
Expérience générale
Évaluation :
5
The Manager and Staff are friendly, polite and extremely helpful! Very well managed, the locked bathrooms are clean and the grounds and parking areas are free of trash or debris. Highly recommend…I love this place!!!
Pauline S
|
Premières impressions
Évaluation :
5
Carmin and other employees have excellent customer service VERY helpful and great communication.
Beverly M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
collins f
|
Expérience générale
Évaluation :
5
Thanks
MULUGETA M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaqueline P
|
Expérience générale
Évaluation :
3
The office charged $50 in order to change the lock because I lost the keys and this too much and they didn’t give me a receipt
Aws F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATANYA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda f
|
Premières impressions
Évaluation :
5
The manager on duty was very helpful, knowledgeable and professional!
Nicole P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
V &
|
Expérience générale
Évaluation :
5
Great management
Adeniyi A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur W
|
Expérience générale
Évaluation :
4
Carmen was great! She gave me exactly what I asked for.
Anthony W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Premières impressions
Évaluation :
2
Upon arrival before reviewing our information, staff didnt believe we were suppose to get the free month off after a one way from Mn. There is over 60 hispanic immigrants surrounding the uhaul facility and nearby store waving down customers for the opportunity to unload they're storage trucks. One guy stalked my husband from right outside the restroom, inside the employee gate next to the door to beg my husband to "help" us. They don't take "no' for an answer. While unloading, The immigrants and employees constantly stalked us to see what were unloading and to watch us. 2 employees, a hispanic young lady and man, and also a black guy in a trench coat, (also employee) and another chubby white guy in a black car. The blk guy walked by to nosy and to get the truck info while the white/hispanic guy looked around. They didn't leave until we did,(2hrs later) that is after they saw us back up. Very weird staff! The day before, the older blk, tall,manager blocked the door,as I was walking in to assist my husband. I said "excuse me" and walked by him. He decided to call me out by saying "that's rude" then proceeded to have a stare off with me to try to intimidate me. The other blk staff guy at counter obviously felt awkward. He was the one who didnt want to give my husband the 1 month off until the manager gave it to us. The manager eventually walked away and then later came in to tell his Hispanic lady staffer to "please stay inside and watch out" and left again with an attitude. The Hispanic guy checking out next to us was about to cut some locks on a storage or something but I'm guessing he was there to intimidate us too bc he knew the manager well. My husband initially didn't want insurance e on storage but after noticing the area closely, we decided to put some liability on our storage. The blk staffer was frustrated bc he didn't know how and asked the Hispanic girl to help. He made it verbally known that in the facility that 'at first we didn't want it but now we do'. Yes! We do bc I don't trust the staff or our belongings to be safe without it. Sometime this week, I will get the full liability and pay extra monthly for it. This place needs a uhaul in management and staff asap!!
Danielle T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camilla F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shamdell m
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
VICTORIA G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aws F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Expérience générale
Évaluation :
4
The management and staff are very helpful, courteous and prompt. Being that the facility is open 24/7 365 days a year is a good thing for the customers. The main problem with that is there is no security after hours other than an outdated video system. We moved out mainly due to several thousands of dollars of equipment being stolen from our unit on 12/31/22. In my case there was no cameras facing the door for a better view. The existing cameras are way to distorted to even make out clear video of people, vehicles and tag numbers which does nobody any good including the police. There is no chance to recover any of our hard-earned losses. In my opinion the theft will not stop until U-Haul Steps Up to Provide the Correct Security Systems Including an Afterhours Patrolling Security Guard.
dan r
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sondrika m
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arthur W
|
Premières impressions
Évaluation :
5
You have a good manger
Direct M
|
Expérience générale
Évaluation :
5
I was there for 6 years. It was awesome place the whole time there. Low cost for office and warehouse space and month to month. Can't be beat!!
AKHIL B
|
Expérience générale
Évaluation :
4
Sería un excelente si se cintara con una hora mas para acceder a los almacenamientos
LORENA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara D
|
Premières impressions
Évaluation :
5
All my items were in great shape when I picked them up. I liked the security and temperature of the units.
Cynthia T
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ERIKA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM D
|
Expérience générale
Évaluation :
3
My GPS brought me to the wrong entrance, and I spent 10 minutes trying to get through the gate. No one answered the assistance button or the phones.
Heather H
|
Premières impressions
Évaluation :
1
Someone broke in my storage unit and change the locks and took some my things and they would not pay for it i would never use uhaul again I wouldn’t recommend any one to uhaul
wallece t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
pedro n
|
Expérience générale
Évaluation :
5
The staff was very help and kind. I also really do appreciate Mrs Carmen for her great customer service
nola w
|
Premières impressions
Évaluation :
5
I have rented storage units with this U-Haul storage since August of 2016 and felt cared for with this facility
Richard M
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
charles s
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ARTURO C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean J
|
Premières impressions
Évaluation :
5
Friendly and accommodating service; I highly recommend this facility for moving/storage needs.
Robert L
|
Expérience générale
Évaluation :
5
The facility is excellent. The manager and staff are A++. I sincerely will miss this efficient, Knowledgable, amicable and genuinely caring top-quality group. The facility is spotlessly maintained.
Gayle G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Santiago G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell P
|
Premières impressions
Évaluation :
2
My storage unit was on the 2nd floor. When I arrived to remove my items, there was a note that the elevator was broken and to use the stairs. A staff person told me the elevator had been broken for TWO MONTHS. When I went to use the stairs, the door to the stairwell was locked. After a 20-minute wait, a staff unlocked the door. There is a big sign on the inside of the door that read: "Keep unlocked during business hours". This is the 2nd time I've experienced that door being locked during business hours.
Thomas M
|
Expérience générale
Évaluation :
5
It’s a good team at this location
Direct M
|
Premières impressions
Évaluation :
5
Professional, friendly, business.
STEPHANIE H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATANYA R
|
Premières impressions
Évaluation :
5
Muy buen servicio
maria g
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andre B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
laronda s
|
Premières impressions
Évaluation :
5
A very well run place a great experience
WALTER R
|
Premières impressions
Évaluation :
5
I have used this facility twice so far and couldn't be happier with the level of customer service I received. Richard and Carman are the best!
michael b
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Santiago G
|
Premières impressions
Évaluation :
1
Was fraudulently told I had no option for the insurance coverage, that "it was required" . I researched the insurance at a later time and found that is was optional. Significant difficulty trying to get issue resolved. Gave up trying to resolve issue and Willing to lose my items to not have to interact with this franchise anymore.
Joe G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria C
|
Expérience générale
Évaluation :
1
They did not honor the rate quoted.
Tyrell A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
FABIAN S
|
Expérience générale
Évaluation :
5
Great Managment always friendly and helpful
WILLIAM B
|
Expérience générale
Évaluation :
5
Well most deft recommend this Uhaul location to friends! Y'all have the most helpful & wonderful staff here ! Merci
RENEE P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla S
|
Expérience générale
Évaluation :
5
I love the service you provide it's great thank you so much
ELMER P
|
Expérience générale
Évaluation :
5
Professional and courteous!
DUKUZUMUREMYL F
|
Expérience générale
Évaluation :
5
The best customer service ever! Love that black young lady(manager)
habitamu t
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sofia D
|
Expérience générale
Évaluation :
5
I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.
Cheryl L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James O
|
Expérience générale
Évaluation :
5
What a staff!!!!
habitamu t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAHMOUD E
|
Expérience générale
Évaluation :
1
This place has change management and not for the good of Uhaul.
Marilynn M
|
Expérience générale
Évaluation :
5
Great experience every time
Michael B
|
Expérience générale
Évaluation :
5
Best customer service experience ever!
Deshawna T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jessica m
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CYNTHIA A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CYNTHIA A
|
Expérience générale
Évaluation :
5
Everyone including Jasmine were really friendly. Helped me a lot at the last minute!
Briana S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
james f
|
Expérience générale
Évaluation :
3
I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good..
It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.
Lorena M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Y
|
Online Move In
Évaluation :
5
Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.
Tommie F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorena M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tracie h
|
Online Move In
Évaluation :
4
I received friendly and problem solving service.
Adrianne k
|
Premières impressions
Évaluation :
5
Very nice people that run this place!
larry L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
KENISHA C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demarie W
|
Premières impressions
Évaluation :
5
Nice clean staff friendly staff and nice service
Ricky T
|
Premières impressions
Évaluation :
4
Good , professional and friendly workers
Ana M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffiany L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dayami R
|
Expérience générale
Évaluation :
5
great new management team at this location. thank you!
Tonya G
|
Expérience générale
Évaluation :
5
Richard and team are great!
michael c
|
Premières impressions
Évaluation :
5
Me gustan las instalaciones muy limpias y el personal es súper
Amable y agradable, felicitaciones a Richard y su esposa , gracias
CORAL S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dayami R
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICIA D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA G
|
Expérience générale
Évaluation :
1
My travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.
ALFREDO M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ali h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher C
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
samson Q
|
Expérience générale
Évaluation :
4
The location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.
Josefina V
|
Expérience générale
Évaluation :
5
The only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.
eric l
|
Premières impressions
Évaluation :
5
The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.
MARYAM C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eriel N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANIRAKIZA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Favian M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert E
|
Premières impressions
Évaluation :
5
Ms. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful
TERESA G
|
Premières impressions
Évaluation :
4
The ladies in the office were great and very helpful
Artteya A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry L
|
Premières impressions
Évaluation :
5
Nikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.
Karim A
|
Premières impressions
Évaluation :
5
Thanks
Sherod C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ladesmond C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NIGHAT R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anwar A
|
Premières impressions
Évaluation :
5
They were amazing
Jonathan R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BONIFACE A
|
Premières impressions
Évaluation :
5
I rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you
DENNIS F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deshawna T
|
Premières impressions
Évaluation :
2
I've been checked out of this unit since 10/31/20 and I'm receiving a receipt that says I checked out 12/4/20. I'm really disappointed with my entire experience at the location.
CASSONDRA H
|
Expérience générale
Évaluation :
5
Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!
justin H
|
Expérience générale
Évaluation :
5
Expensive and overpriced for my small unit.
robert t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Racheal L
|
Expérience générale
Évaluation :
5
Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.
Patty S
|
Expérience générale
Évaluation :
5
ninguno
LUIS V
|
Expérience générale
Évaluation :
1
I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 樂 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!! i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what
Drina T
|
Premières impressions
Évaluation :
5
Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah
Patty S
|
Premières impressions
Évaluation :
5
Everybody at this place is so willing to help you. I've been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.
Patty S
|
Expérience générale
Évaluation :
4
Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did!
THOMAS T
|
Expérience générale
Évaluation :
4
Excellent service à la clientèle
Kipenzi R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cruz H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Direct M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan W
|
Premières impressions
Évaluation :
5
Great job thank you very much
haritos b
|
Expérience générale
Évaluation :
5
Location is wonderful.
James M
|
Expérience générale
Évaluation :
5
I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have
Patty S
|
Expérience générale
Évaluation :
5
Very nice and professional
Veloria F
|
Premières impressions
Évaluation :
1
The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.
Paula C
|
Expérience générale
Évaluation :
5
Staff was very helpful.
michael b
|
Premières impressions
Évaluation :
5
Benn using this property for 20 years and always outstanding service! Keep it up!
JOHN P
|
Expérience générale
Évaluation :
5
Josh is the best for the team Great Customer service you Are Awesome
Veronica S
|
Premières impressions
Évaluation :
1
The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!
Shuna W
|
Premières impressions
Évaluation :
5
It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.
india h
|
Expérience générale
Évaluation :
5
Everything was excellent
eprecsa u
|
Expérience générale
Évaluation :
5
Cleaned and well maintained location. Staff was courteous at all times.
MARY R
|
Expérience générale
Évaluation :
1
Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.
Vanita D
|
Premières impressions
Évaluation :
5
The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility
verionica f
|
Premières impressions
Évaluation :
5
I am completely happy with the provided service.
Lauren W
|
Expérience générale
Évaluation :
1
I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.
William C
|
Premières impressions
Évaluation :
1
Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.
lixan g
|
Expérience générale
Évaluation :
5
Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.
wanda d
|
Expérience générale
Évaluation :
5
Great customer service. Always pleasant.
Trevor J
|
Expérience générale
Évaluation :
5
Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!
Kelley L
|
Expérience générale
Évaluation :
3
*
Kenesh A
|
Réservation
Évaluation :
5
Customer service was real real good
quentin j
|
Expérience générale
Évaluation :
5
Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.
zach r
|
Expérience générale
Évaluation :
4
To many rate hikes and fees, otherwise manager and staff very helpful.
willie r
|
Expérience générale
Évaluation :
5
Awesome place and customer service. Ashlyn is the best!
ERIKA V
|
Expérience générale
Évaluation :
5
current staff and management are fantastic!
MAX J
|
Expérience générale
Évaluation :
5
Professional staff from manager Virgil to entire staff and cleaning lady!
DUKUZUMUREMYL F
|
Réservation
Évaluation :
5
my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful.
5 stars out of 5.
Nadir C
|
Expérience générale
Évaluation :
4
na
PAMELA W
|
Expérience générale
Évaluation :
5
The service was great. The facility was always clean and well kept .
Monica L
|
Expérience générale
Évaluation :
4
This office was friendly and helpful with many matters. Will be back if need storage again.
YMCA I
|
Expérience générale
Évaluation :
3
My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039
Justin U
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
