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Donna L.Customer Reviews for U-Haul Moving & Storage of Weymouth
Testimonials From Recent Customers
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After hours return process was long and frustrating.
Purnendu K.Everyone was very competent and helpful throughout the whole process, from rental of equipment to storage of items. Would definitely recommend them to all.
Christine C. | Expérience généraleThe first two trucks that they gave me had ABS light on that would not go off, the check engine light would not go off on the other one. I drove from east coast to Nevada, 2800 miles, wondering if the third one would have any problems. I believe the maintenance on these trucks need to be much better.
Steven J.Always great and customer friendly service at this Weymouth location.
Edward V.Perfect from start to finish
Raymond P.Rented a van from U-Haul is was a great experience the van was brand new ,easy to manage. The gentleman helping me was quite patient with me and explained everything! Overall wonderful experience!
Donna Q.The person at the counter was very helpful and made sure my trailer was hooked up properly and all lights working. It sounds simple but I felt he was just extremely helpful, safe and efficient. Thanks so much
PATRICK G.Love this location!! I rent a few trucks a month of all sizes and it always goes off without I hitch. All the people there are very friendly.
robert B.Not a thing. Whole process was clear & easy. Very reasonable rate & easy to drive. I am repeat customer.
Lisa H.I have used this uhaul place many times over the years and I always get great service.
Stephanie K.The 22 yr old young man ( basketball player) who was working alone at uhaul on Thursday morning was excellent. He calmly and competently handled all of the customers, and was extremely helpful to us when we wanted to change our existing reservation to a larger room. He went out of his way to make our unpacking and drop off of the trailer as easy as possible. Can't say enough good things about this young man. He is an asset to your facility and why we would recommend this location to everyone.
Christine C. | Online Move InYour on site manager, Refir, (sp?) was as helpful as he could be and really knew his job. He is a prize. Don't let him get away. JE Cass
Christine C. | Expérience généraleExcellent service à la clientèle
Roy Q.Great help from the guy that helped me. In good spirits and wiling to think along. Please pass on my compliments if you could
robert B.Both of the salesmen I dealt with were very nice and friendly Made it a very easy transaction especially since I've never rented from Uhaul before
Linda G.TEN STAR SERVICE !
TOM C.I was wrongfully charged for not returning equipment even though I returned it. Emails are left without a response. Calls to this location are dropped without warning.
Emily Q.This was the best experience that I have ever had through the whole U-Haul rental process The employees were extremely knowledgeable and helpful I would suggest raises for them you really don't want to loose fine employees like them
domenic P.I can't say enough about J.D. and his wonderful staff. Everyone was attentive, helpful, friendly and made my experience storing my items and renting a trailer super easy. It's rare to find any place that is like this,.. let alone a UHaul facility. Don't think twice about doing business with this exceptional location.
AMANDA C. | Expérience généraleAs always, U-Haul was great. Love, the Weymouth store Thanks again
BRENDAN O.Representatives did a nice job with the services.
MARGARET M.Tremaine was awesome
Levar B.I arrived at the facility without an appointment; Jonathan could not have been more accommodating. He facilitated the "move in" process seamlessly. I asked if he wanted me to come back tomorrow as the hour was close to 5:00 p.m. and he said "this time is great". He walked me through the procedures at the storage facility and was extremely proficient in his job, as well, as his professional responsibilities. What an asset to your company. We need more people like Jonathan in business. I had visited the facility earlier in the week and your JD, as usual, was his best self. He walked me through units and assessed pricing. With a role model like JD, it is easy to understand the proper functioning of your office. I would recommend your office always.
Janice S. | Premières impressionsCan't think of anything
james E.everyone was very helpful and kind. Thanks for all you do..
Linda D. | Expérience généraleGreat location with very friendly staff!!
MARIO M. | Premières impressionsMy guy at the front desk was great. Thank you.
Angel C.This is the best location I've been to. The staff is great and they always seems to have a lot of inventory. Makes the rental process quick and easy
Adam N.The manager, he goes by JD, is excellent and could not be more courteous and helpful and he is a credit to U-Haul.
Geoffrey M.Fareed was absolutely a pleasure to work with and very helpful
Craig H.Great helpful employees, quick pick up and drop off
Mark C.The staff here is great. I periodically need to rent a truck or trailer for work and this is my go to location.
JAMES C.I use the truck for 2days and I got charge for 3days. Check on your employee, bring truck in before 9:00am. Receipt said return after 3:00pm, check on your camera.
Kenny S.The staff was rude and not helpful. I had driven 6 hours it was 12 degrees and they refused to help me get my car off the carriage trailer. I would never use this location again and will not use U-Haul again.
John B.My only issue was with the app when I tried to rent the truck, but the staff on the U-Haul help line and at the Weymouth location were great.
Amy F.The customer rep is a racist.
TAI N.Staff was very helpful. Pick up and drop off was quick and seemless. Even had truck warming up when we arrived. Great service!
Patrick D.i brought the trailer back a day early was told i was getting a refund but did not happen
Mateo K.The assistant manager Terrmaine (sp?) was the best. Friendly, knowledgeable and professional. He was a joy deal with!
Lynn M.It was an excellent experience!!!!!
Laurie T.Excellent customer service on both ends. Professional. reliable and helpful. Merci
Karen M.Great experience
Dave T. | Expérience généraleIt was quick and easy with the reservation.
saurabh A.Always a pleasure. Thanks guys!!
Nathan L.JD and his crew do an unbelievable job! Well run store and top notch service thank you again!
David T.S.O.
Mike T.This storage location is exceptionally clean! The staff are incredibly helpful and friendly. I would highly recommend this facility to anyone looking to store their personal belongings.
linda l. | Expérience généraleThe staff was very attentive and pleasant. The facility seemed to be cared for quite well and overall an extremely positive experience at the 666 Bridge street location
David T.Friendly and efficient staff
Andrei M.The man who took care of me was amazing
Patricia S.Keep up the excellent work!
KEN T.Honestly the app was the only issue we had. It would have been significantly faster to talk to an associate instead.
Gillian S.The people at this U-Haul are consistently the best!
Rich R.Outstanding experience. The staff I interacted with were well prepared (Paul and Jacob). I was in and out of the facility and on my way with a minimum of fuss. The return was equally easy. This location has improved since my 1st experience several years ago. Well done!
James D.Very good operation they deserve raises well organized and clean
BRIAN M.Saul and Tremaine were incredibly welcoming and answered all questions I had throughout the entire move in and out process. They really went a nice and beyond to ensure my satisfaction!
Sade R. | Expérience généraleBetter than expected. My first time renting a truck and for some reason I thought it would be complicated, and expensive, hidden fees popping out of nowhere but it was exactly as advertised.. Check in was great, got me in and out, very nice and professional. Returning the truck was easy . I will not be afraid to rent again and would definitely recommend. Thank you for not adding to the stress.
Yajaira G.I never received a dolley and was charged for a dolley. How does that happen? I ordered one and it should be ready to go during my appointment. The last time I rented a uHaul it was already in the truck. I want a refund for the dolley.
Matthew J.The customer service representative was very helpful. I would gladly recommend the U-Haul at this location. His name is Paul.
Michael V.I am very thankful for the professional and personal service. You guys rock!
Valerie T.JD runs a tight ship at this location. This is the second time I've used them and it's been easy peasy both times and they do a great job!
John M.Excellent location. Manager was helpful, friendly and efficient. Check in and out was easy. Merci.
Glenn K.Nothing! Everything was perfect! While the truck I rented had some miles on it, it looked like it had just been detailed outside, inside the cab and in the cargo area. It operated exactly how I hoped it would. The staff at the Weymouth MA location was great - personable, knowledgeable and helpful. Just a great experience.
STEPHEN G.The guy at the register was the absolute best! Friendly and informative.
phillip H.I think you guys don't have do much because you guys job is excellent
Genair D.I travel the USA for over thirty years. This is the best U-Haul location in our country. I'm not blowing smoke!! Great selection…. Super clean equipment and facilities. VERY polite and knowledgeable staff. .
DAVID H.The staff our the best !!!!!!! They've helped me with anything I needed !!!
Fabienne P. | Expérience généraleOur first point of contact was with JD the manager. He was very helpful, nice and knowledgeable about everything we had asked of him. Very happy with our experience with u-haul Weymouth,MA Thank You!!
donna f. | Premières impressionsI can't say enough good things about the staff at the Weymouth location. They go above and beyond to help with anything that is asked. One multiple occassions they helped me not only with customer service but assisting in my storage unit and answering every question. Theses guys deserve a raise, best customer service I have seen anywhere in years!!
Andrew K. | Expérience généraleIt is overpriced which is why I left
Marva M. | Expérience généraleN/a
Toshiba F. | Expérience généraleThe staff were fantastic.
cheryl n. | Expérience généraleSal and the other employees were absolutely amazing. Thank you so much for all of your help!
Alicia I. | Expérience généraleExcellent service à la clientèle
EBRAAM A. | Premières impressionsFacilities and office were always cleaned and orderly. The staff was extremely helpful whenever I had a question.
Charles M. | Expérience généraleThis was a great place for my short term needs. The people who work there make the experience top notch too! When can you say that you have fun and enjoy the experience with staff at UHaul?
JENNIFER Z. | Expérience généraleJD could not have been more helpful and accommodating. I have rarely had a better customer service experience. I cannot recommend the U-Haul facility under his management more highly.
Richard B. | Expérience généraleDealt with the owner and he was GREAT. Very pleasant man and accommodating.
Ronald A. | Premières impressionsMy unit was opened to put mice traps in. I was NEVER notified of this and I have things that are missing. My Grandmother's jewelry box was in there. It's completely empty. The "Manager" Jonathan has NO business working with the public. He is extremely unprofessional, rude and confrontational. Tyrese should be the Manager, he was very understanding and helpful. I would NEVER recommend U-Haul for storage. Ever. Good riddance.
eileen t. | Expérience généraleThank you for the amazing customer service. Sal is extremely professional.
Alicia I. | Premières impressionsI asked for 24 hour access for the storage room, however the clerk at the Weymouth location setup the account for access until 10pm - he had assured me that I had 24 hour access. I was in the middle of moving my stuff and the door locked. I had people helping me move, and now I have to wait until 5am in the morning to regain access. This was terrible customer service
GEORGE E. | Premières impressionsJonathan is Wonderful! Treat him well. You're blessed to have him on your staff!
marlin s. | Premières impressionsI, Peter Henry Jones, who at this time is 84 years old, have been using U-Haul since about 1963, about 60 years. I, sincerely tell you now, Everyone there at U-Haul in Weymouth, and I mean everyone, has bent over backwards to help me out, on many occasions. Lost keys, helping me load heavy items, etc. (I am 84 ). Johnathon has gone, way past what HE was required to do. They are not 5 stars, they are, in my opinion 7 +. GOD BLESS ALL OF THEM. SINCERELY, PETER H JONES. OF
Peter J. | Expérience généraleWhat a fantastic place! The staff were amazing and were always willing to help me with something that might be too heavy for a single person lift. Thanks to John, Terrell, Sal, and Louis. Mike Milner
MICHAEL M. | Expérience généraleThe Assistant manager and employees who helped me went above and beyond helping me get a unit and move in. The kindness they show their customers makes a huge difference in our lives as moving is such a stressful experience. I was especially in need of kindness and the workers at uhaul in weymouth gave me more relief than they even know. I'll never forget this experience.
Chaaliya P. | Premières impressionsThey were great and helpful. Manager John is awesome.
Nancy S. | Expérience généraleThe staff at this location are amazing. They are very helpful, friendly and I would come back again! I frequently need to rent a moving truck and always use Uhaul. This is my first time needing storage and am very happy with my experience at this location.
Cassandra A. | Expérience généraleGreat experience, great team.
John C. | Premières impressionsThe staff was very accommodating and helpful
Goutham S. | Premières impressionsThe customer service was amazing I had the best help from the men that did the job kindly very helpful very strong the best place
Tabitha A. | Expérience généraleLove working with uhaul
jean marie t. | Premières impressionsMaybe this is my first storage facility but the floor could use some dusting and mopping. Otherwise, it has plenty of parking and i can access it late at night if needed.
Raymond W. | Expérience généraleGreat service!
Khalea T. | Premières impressionsJD at the Weymouth u-haul is the greatest.. I was gonna get through the job every time
Shawn P. | Premières impressionsI have gotten nothing less than exceptional service start to finish from this location. Thank you all so much.
Carmel C. | Expérience généraleI cannot say enough about Jonathan's superb customer service. A wonderful manager who makes doing business with U-Haul a real pleasure.
Richard B. | Premières impressionsCan't say enough about the guys at U-Haul Moving and Storage of Weymouth. Have used them for truck rental and storage on multiple occasions over the last couple of years. Always pleasant and thorough. Je les recommande fortement.
David B. | Expérience généraleJonathan and the other 2 young men are amazing. Thank you for your help
Marva M. | Premières impressionsEverything was fantastic regarding my use of Uhaul. Store Manager Johnathan goes above and beyond for his customers.
Louis F. | Expérience généraleTremaine is excellent. I have dealt with him before when renting a trailer and his infectious enthusiasm and customer service is wonderful. Can't say enough.
Audrey D. | Premières impressionsJonathan was more than helpful
tom c. | Premières impressionsOnly rated average as we never actually put items inside of storage unit.
Joel K. | Expérience généraleAbove and beyond experience, most particularly with the manager Tramaine.
Carmel C. | Premières impressionsThe gentlemen who helped me at the counter at the bridge street Weynouth location was excellent, helpful, and informative
JAMES C. | Premières impressionsWow the guys were more than helpful ! They went about showing every detail ! What to be careful about and what to keep an eye on ! Some tips on backing up too! They were terrific! Better give them a raise before someone else offers them more money
Robert J. | Premières impressionsManager and Staff were excellent, The Mgr should get a promotion..the man works hard, friendly and knowledge able..happy to go there. j.P. LaPierre
JEAN Paul L. | Premières impressionsA
noel i. | Premières impressionsThank you JD YOU MADE MY DAYS BRIGHTER GREAT STAFF
Morrele P. | Expérience généraleThe only problem I had was I was rented a unit that was too small. I was expecting it to hold the contents of the truck I rented
joe c. | Expérience généraleNever enough stuff
Joyann L. | Expérience généraleAlmost impossible to lock the unit with the padlock provided. The door to the unit has dropped a little, and the holes do not line-up for the padlock. You have to use a lot of strength to close it. Employee on duty did not seem to care that much.
Stephen E. | Online Move InI got a unit in the basement next to a bathroom, so I was afraid of flooding, also the elevator was too old and hard to operate.
Sandra C. | Expérience généraleWas there before a while ago and ended leaving because the staff would not even bother to answer a simple question. The person who was there yesterday treated everybody with respect and was very friendly.
Rosa u. | Premières impressionsManager was amazing. We were stressed when we got there and he alleviate something of it! Funny nice. Very professional. Set me up on automatic payment as unsure when we can get our stuff out of storage. I wish I could remember his name. Bridge st Weymouth
Maryann V. | Premières impressionsVery profesionally run place
GREGORY C. | Premières impressionsTremaine is great. He was helpful and cheerful and just a quality guy. He's a difference maker, give the man a raise. Cheers, TW
ANTHONYC W. | Premières impressionsperfect for our need
Peter S. | Expérience généraleJD is an incredible individual to work with. Knowledgeable and professional
Joseph G. | Premières impressionsJD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!
Paula C. | Premières impressionsI absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They've been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone
Jennifer T. | Expérience généraleJonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.
donagh t. | Premières impressionsTramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.
MICHAEL M. | Premières impressionsJonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.
Brian S. | Premières impressionsI was charged a $93,5 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now
MICHAEL G. | Expérience généraleJonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.
mark w. | Expérience généraleTremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.
CHARLES PHILLUP C. | Premières impressionsGiving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units
NITESH K. | Expérience généraleMoved out of state.
JOE C. | Expérience généraleEverything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.
frank q. | Expérience généraleYesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Merci.
frank q. | Premières impressionsfirst time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.
Asia M. | Online Move InMr Lee was very informative and helpful
Leo G. | Premières impressionsGreat customer service and helpful staff!👍
steven r. | Expérience généraleCommunication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.
Ryan q. | Expérience généraleI was extremely disappointed with today's experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous
Naima K. | Premières impressionsJD was super helpful and very friendly!!
Cecily B. | Expérience généraleJD in your Weymouth Ma facility is super friendly and helpful.
Sean S. | Premières impressionsMy visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!
Karen K. | Premières impressionsGreat service
Keith C. | Premières impressionsI have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y
JON M. | Expérience généraleQuick, easy and the staff was super helpful.
Peter B. | Premières impressionsPhillip provided amazing customer service.
Gims P. | Expérience généraleWaited 1,5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.
marc v. | Premières impressionsI was comfortable knowing that my unit was temperature controlled and was very secure.
Frank R. | Expérience généraleUhaul was very accommodating and a big help to our moving.
robert w. | Expérience généraleNo comment
LISA B. | Expérience généraleAgent was thorough, helpful, and friendly.:
Jerome W. | Premières impressionsElevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.
David M. | Expérience généraleEveryone was very helpful!
Backriver C. | Premières impressionsThe customer service was excellent. Great experience!!
Michelle L. | Premières impressionsI love Erica
Jennifer T. | Expérience généraleDorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions
Deborah H. | Premières impressionsBest U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.
Michael B. | Premières impressionsThe employees were just so proficient and helpful in making sure I understood everything.
Gerard N. | Premières impressionsThe centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Merci!
becky r. | Premières impressionsI visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????
mark w. | Premières impressionsFantastic
marion c. | Premières impressionsTHANK YOU FOR EVERYTHING.
stephen o. | Premières impressionsGreat facility - no issues at all - would recommend highly.
John S. | Expérience généraleTom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John
John S. | Premières impressionsTom is professional, courteous and very helpful. He is a great ambassador for the brand.
Gerald T. | Premières impressionssuch nice people and they do things well!
Timothy A. | Premières impressionsI had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.
CATHERINE F. | Expérience généraleGood job Uhaul stuff.
Francisco A. | Expérience généraleMerci!
june j. | Expérience généraleAlthough I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!
Ruth L. | RéservationU-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100 %, . Excellent value. Thank you.
steven s. | Expérience généraleDorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me
robert m. | Expérience généraleGreat experience!
michelle r. | Expérience généraleIt very busy place
Joyann L. | Réservationprompt service and very professional!
kerry a. | RéservationFriendly people. Can get very busy at times.
JOHN S. | Expérience généraleNeed more organization on booking are storege.
Sara W. | Expérience généraleA big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.
SALLY S. | Expérience générale