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Elvis B.Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128
Testimonials From Recent Customers
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I found a “Methamphetamine smoking device†inside the glove compartment of the truck I rented. I wish i was kidding. Please reach out if you woild like to see pictures. Im sure there is an employee looking for his property.
Matthew G.Great place Great people recommended
Kenan K.Within 25 miles the left wheel bearing failed and we had to drop it off at Woburn U-Haul when we picked up the trailer moving U-Haul the tires on this trailer were practically bald but they said take it anyway it'll be okay so we did and luckily that trailer was fine but the overall experience was very bad
richard G.Worst customer service I've ever received. The lady did not want to show me how the equipment work. I needed to look online and do it myself. The equipment was broken needed it to be repaired. Causes me to be late.
Jean P.5 stars! Great employees!
Navjit S.During the pickup process, the UHaul employee was locked out of his system and we were told to finish the check-in process via my phone. This was a miserable experience. The employees at this location are helpful and knowledgeable, but somehow they're prevented from helping me and instead I had to rely on an inconsistent, confusing mobile website. PLEASE just let your employees do their jobs!
George S.Excellent service à la clientèle. I printed twice recently and both experiences were excellent.
Diane C.It was a little more expensive than I was originally quoted. The only smaller unit had the old owners lock on it so the young man who assisted us said I could take the slightly bigger unit at the smaller init's price. I believe that was never done. With the increased cost since July, I had to make other arrangements.
Joanne D. | Expérience généraleMerci
Rosilene S.Fantastic done 2 hitches now, the employees are wonderful and j love the GM
Joe C.I should've mentioned to employee when I dropped off but the latch to rear gate was difficult to close. Needs some love. Otherwise no issues.
Ron A.The manager has helped me on a couple of different occasions. He is very nice and helpful.
Juan S.The computer system was not working correctly and it took 40 minutes to get a truck. Staff a was pleasant and informative. Truck was clean but didn't shift correctly.
John S.App will not get location data for return - tested on several phones. Had to use webpage to get location to work for return.
Patrick Q.Excellent experience. A little hiccup with the truck (it wasn't on the lot) but they quickly rectified it and got me on my way.
Diane C.Not a big deal but I was given the keys to a truck parked in the middle of a row. Not sure why customers left on their own to wonder the parking lot to find their truck.
Chris M.Awesome staff, awesome facility
Michael P. | Premières impressionsI don't appreciate you sending bills to my sister. She was not on the account in any way. This was completely unnecessary and the wrong thing to do. Because of this, I will use one of your competitors for my moving and storage needs. There is no need for you to contact either of us again.
Ian H. | Expérience généraleKeep those 2 gentleman ,that helped me today and when I ordered it , class acts , great service 👍🏻👍🏻
Ronnie Z.Nothing much, all is good for now
Justus K.All good with Amilcar & the ppl over there. space good.
mike t. | Expérience généraleWhen turning on the left signal it blinked at a much faster rate compared to the right turnsignal. A bulb might be out.
Tom S.Desk staff were great. Cold day. Got the trucks ready. Got through the paperwork quickly. Filled up tire on our truck. Were right on everything. Merci.
Paul C.Noticed the check engine light was on in the vehicle we used
Kathleen A.Nothing needs to be improved. Their staff, especially Mannie, was exceptionally kind and helpful. Merci
Samantha F.We were very happy with the customer service.
David M.I was happy with Dustin. He checked me in and gave me the moving products I bought. I would say you should let people know when they are driving a truck about the manual moving mirrors. Had a difficult time moving them. Other than that things went very well. When I dropped off truck in stow I had a hard time finding drop box for key.
Christina H.Better signage for drop off location
STEVE D.Very good service. During the winter, make sure there is no ice in front of the office or the parking area where rental vehicles are located.
Liliana F.Was very pleased with how securely and safely our belongings were stored.
Hans-Edward H. | Expérience généraleFirst, truck had a quarter tank of gas full when I got it. Second, the truck did not seem well maintained (comparing to a previous UHaul truck rental experience at a different location). Examples: Brakes and/or downshifting transmission did not sound right. The wheel alignment was off; I was holding the steering wheel left to go in a straight line. The steering wheel could not be adjusted. The passenger side door could not be locked with the key. Overall, the staff here is helpful, and I had good experience with storage unit, so this was probably an isolated incident.
Hans-Edward H.The guy who helped me “take it easy†was super helpful and friendly. A really stellar representative of the company.
Evan D.I can't say it enough how great this location is, starting with the GM Amilcar Ruiz and his staff for the professional service and kindness every time I rent a uhaul.
Kristen W.Friendly staff. Quick service.
Albert R.No improvement needed. This location & the personnel were exceptional!!
Elaine K.Staff is always extremely helpful and friendly. I am a repeat customer for a reason.
Carleen W.Overall people, equipment, location and parking were great. An area for improvement is the signage at the street vs GPS mapping for entrance from the street and a little better signage to customer entrance. But none of this was problematic- it is just something that could be done better.
Peter B.I tried using the app. It didn't work. So I went into the store, had to wait about 15 minutes and then swipe my card despite it being provided on the reservation. The truck was disgraceful. Not clean, not performing properly, defaulting to tow mode which was throttling the engine. There is a bumper right above the ramp preventing proper loading and then top it all off, there was a significant leak in the back causing water to get on my property. I've had so many poor experiences with uhaul but without competition I've gone back after each one however this was right up there with my worst ever experiences.. Hopefully I won't ever have to go back.
Michael K.Easy, hassle-free experience
Patricia R.Too many furniture pads. It was an amazing experience. I am impressed that all the delivery people were women! Way to go!
Pup D.All staff at this location is top notch and went above and beyond with their service!
Jeff K. | Premières impressionsTime to deliver exceeded expectations
Michael B.I did not appreciate the surprise phone call the day before that my reservation was moved to another location that was much harder for me to get to. But the seevice at this location itself was great.
Michael S.Great service
PETER N.I rented a truck on 12\17\23. While waiting in line I noticed a woman at the counter that appeared upset about something I don't believe it had anything to do with the store. The woman that was working with her and the gentleman that was working with me went out of their way to help this woman. It was nice to see that there are still kind people helping people in need. I don't know their names but just wanted to say something.
Stephen M.No comments to improve. Facility was very clean and well-maintained inside. Parking lot was easy to maneuver around and easily labeled to know where to pick up and drop off truck.
Jason W.Even though I filled gas when I returned, extra fuel gas was charged. It's unreasonable and unfair.
JEONGHO C.Very professional and dedicated
philippe j. | Premières impressionsGood service
JOHNBAPTIST M.everything is perfect, I will recommend it to all my friends
renato S.Location was fine. There were glitches with the app and website on both vehicle pickup and dropoff. It was particularly frustrating on the pickup as it delayed my pickup by ~30 min.
William D.I walked in to rent a van and it was a quick and easy process. Would rent from them again!
Jerilyn H.Location was great for me ... The location they gave me to drop off the trailer did not accept trailers ... which added a couple hours to my trip
Jim L.Everyone was great and eager to help. I'm very happy with my experience.
Justin C. | Premières impressionsI was never told to sign out on the app when returning after hours to avoid the "easy check out charge of $20" Not Happy with that part of your service.
ed R.Good customer service thank
JOSE M.I have found the customer service at the Woburn UHAUL location to be excellant. Contacting them is straight forward and the issues at hand get dealt with quickly.
Alexander W.Truck was all wet inside the back Bay Area…
Dale M.I did a remote drop off via the U-Haul app at this location, but the location itself was well-lit and seemed fairly clean.
Daniel S.I am usually unhappy with most U-Haul locations!! But this one is top tier! The staff went above and beyond! Thank you for making a hard move easy
Danica W.The day I pickup the trailer, I let the know to the representant that i was i tires that look not appropriate to the on the trailer that is going to carry another vehicle on the trailer and i was for i long drive specifically Massachusetts to Florida round trip and also I informed too the was a tail light i wasn't working (left side) and he act that he did care and he said "That is the only trailer I have and nobody can change the tire right now". I didn't have more option to take it as i was I made a reservation ahead of the time for the trailer I think at least that give some of the time to make sure what you are renting is on optima condition. I have to fix the light because I didn't want to be stopped by the police out of the state and the way back to Massachusetts specifically in North Carolina I got a flat tire, the one i told the sale representant that was no looking good, so I have to go to the close tire shop and replace the tire at my own. It was a very unpleasant experience.
Angel M.Great experience at this location thanks to Jacob! He was very professional, helpful with great customer service skills!
Patricia G.The door alarms are extremely annoying, if you accidentally hit one with the carts that don’t like to move straight then the system starts blaring
Vanessa D. | Expérience généraleThe manager was very helpful and I’m happy with the unit.
Peter W. | Online Move InThe one question I had when I walked in was "what are the access hours?" I was told 5am - 10PM. After all the paperwork and payment was taken, I was told the after-hours doors were broken and I did not have access after-hours. Why pay full price and sign me up when the access is limited to hours that don't work for me?
Tim M. | Premières impressionsStaff was very helpful. Great communication.
Willis N. | Expérience généraleMy overall experience was good. Two things worth considering. First if it's possible keep the big auto door open after hours. Second in the summer the climate control is set at 80. That is uncomfortable hot. Too hot.
Peter C. | Expérience généraleAll the staff were super helpful and friendly
Anthony M. | Expérience généraleBien
Edgard A. | Expérience généraleFriendly and helpful staff.
BOB C. | Expérience généraleI thought the pricing was high, but everything else was fine, thank upo
Lee D. | Premières impressionsUhaul app doesn’t work very well the two times I tried to use it
Steven T. | Expérience généraleFrancesca is so professional and helpful. She has worked with me to find 2 storage units and 2 truck rentals. Calling me with updates on availability and location as well as answering my 100 questions.
Beth O. | Online Move InThe manager Mr. Ruiz was especially helpful when I had trouble locking the door to one of my units.
WILLIAM B. | Expérience généraleAmillcar Ruiz has excellent customer service skills. He was able to help with my moving and provided all the details for the storage. I will come back when I need it again
Clara C. | Expérience généraleThe staff was very helpful and professional.
Ian H. | Premières impressionsThere's a manager thts really rude gave My Fiance an Attitude , he Spoke w an Attitude wen he talked to me. He knos My Situation nd I always make sure it gets paid. Merci
Juanita C. | Premières impressionsVery helpful sufficient and understanding
dre s. | Online Move InWhen I arrived to first use my storage unit, the one that was assigned was being used. I was given a unit that had no elevator access and required that we carry everything up a short flight of stairs. That it is one of the reasons I switched to another storage unit at Public Storage.
paula s. | Expérience généraleFrancesca really went out of her way to help me with the battery issue when collecting my motorcycle. She runs the storage facility with a great sense of professionalism. You're lucky to have her there as she treats clients like family.
John B. | Expérience généraleAucun
William F. | Online Move InThe storage lockers are not easy to get to. I stand unimpressed.
Christian C. | Online Move Inthe attendant we talked was so helpful amidst a terribly stressful day and several other storage facilities not having space... i don't know her name, but you should give her a raise. She made me want to recommend this place to friends (even though I live in boston)
Benjamin L. | Online Move Inthanks Francesca for your sympathy m help with your great education
paulo s. | Premières impressionsThank you for everything
Mo S. | Expérience généraleMy lock is still on unit 1848 and I am paid up until 4/18. I will remove my lock then Thank you
DIANE L. | Expérience généraleGreat experience. Super clean and the bathrooms are probably the cleanest. They hire the best janitor to keep the place spotless. Highly recommend this Woburn location. I will definitely be back again.
HONG C. | Expérience généraleThis facility was the cleanest and most organized I have ever been in. The cost was extremely competitive. The staff and facility were excellent to work with. They are the BEST!!!!
William C. | Expérience généraleMerci.
joyce b. | Expérience généraleNeed better access hours. 6am - midnight 24/7 Thanks
Al C. | Premières impressionsThere were several billing errors over the last couple years - where my auto pay settings were randomly turned off. Then U-Haul was very aggressive about calling & sending mail to every address on file. I got passed between corporate and the local site because no one could update my profile or see an audit trail to see what happened to my account. This happened again at the end of my contract - I cancelled, got confirmation from the manager that things were complete, only to be charged again the next month. When they charged me they also called and mailed my secondary person on file. Storage facility was good. Website not good. Checkout/closing experience (after multiple years using this storage) was very bad.
Genevieve L. | Expérience généraleFrancesca was very helpful and a pleasure to deal with
WILLIAM L. | Expérience généraleI've been using the Woburn location for a few years now and I have no complaints! They are efficient, friendly, knowledgeable and helpful. I would definitely recommend this location!
AARON K. | Premières impressionsThe personnel was courteous, professional, and very helpful. Loading ramp and carts made it easy, the upper-level storage is not difficult to access and the general lighting is very good.
Ana G. | Online Move InI have not moved into the storage unit yet
Mo S. | Online Move InAll staff I spoken with during my time there were very helpful and polite. I truly enjoyed being a patronage there. Thank you all for your services. Joanye Harkins
Joanye H. | Expérience généraleThe best U-HAUL location, staff, and service. I totally recommend it.
Ruben U. | Expérience généraleFrancesca is a very well informed individual and very Helpful.l!!
Agostino I. | Premières impressionsI had reserved a storage unit and they basically told me the reservation does not quarantee a unit. Thought that was weird.
Elaine C. | Premières impressionsstaff was friendly and allowed me to upgrade to a bigger unit, renting the van was easy
Frances B. | Premières impressionsThe only thing is there needs to be way timer don't go out after period of time. We had to so often walk back and forth in the hall to cause the over head timer to keep coming back on. This fantastic place. Manager and staff helpful. Thank you
GENEVIEVE W. | Expérience généraleEveryone in the Woburn location (Olympia ave) was extremely helpful! Francesca was very helpful with all of my questions. She was very helpful.
alejandra l. | Expérience généraleGood place to store things if you need to. Facility is conveniently located, easy access to units and clean
Susan S. | Expérience généraleStaff at this U-Haul location are very professional, kind and very helpful. Keep up the good work
Moses L. | Expérience généraletoo many floors
Hewei L. | Expérience généraleAlways knowledgeable, friendly, accommodating staff. Place is clean, well lit, and we joke about it all the time, the restrooms are the cleanest public restrooms my family and I have ever seen.
John D. | Premières impressionsFranchesca one of the best customer service Experience I ever receive, The professional levels and treatment was more than excellent
CRISTIAN A. | Premières impressionsFrancesca was great, very helpful. She went above and beyond to draw out a detailed map of my potential storage unit, let me reserve it but it was taken due to my delay. She was able to quickly locate another unit within the building meeting my requirements. Sign says open access from 5am-10pm. The door were locked and someone had to come open it.
HONG C. | Premières impressionsThey were really Nice and helpful every time I needed them.
jacob h. | Expérience généraleI worked with Francesca, and she was incredible. She gave great customer service and handled a complicated transaction with ease, and was also very helpful in providing us a summary of all charges. Great work and very professional.
Joseph S. | Expérience généraleU-Haul is the best ever
Edson B. | Expérience généraleAmilcar was excellent! He provided me with great customer service and helped me with everything that went wrong with my experiences at U-Haul. He was attentive, communicative, reachable, and reliable. Although I was overall unimpressed with how dirty I found my possessions after one year of storage and did not get help from RepWest, Amilcar helped me sort everything out to the best of his abilities. He is the reason I am glad I chose U-Haul and I appreciated his excellent customer service.
Alexis C. | Expérience généraleStaff was fantastic thank you!
George H. | Expérience généraleThe staff are all very friendly and helpful. The woman who is the storage manager was particularly helpful and honest about options and pricing.
Andrew C. | Expérience généraleI really appreciate all the help provided by Francesca, the manager at the Woburn location. You got such a great human being working there. She is the face of the company, and that makes a big difference. All kudos to her.
Ruben U. | Premières impressionsGreat storage
Ronald M. | Expérience généraleNot enough stuff to help. Waiting in line to long.
joyce b. | Expérience généraleI lost my key to the storage unit. UHAUL did not have a spare key or a master key, surprising since the locks belong to U-Haul. I called a locksmith to cut the lock and it cost me $170. I'm really not sure how to explain what I felt.
Rohan P. | Expérience généraleAmilcar and his team, including Francesca and the rest of the staff are excellent. Great U-Haul truck rental and storage experience. Thank you everyone.
KYO M. | Expérience généralechecking out was fine but the original order was not entered correctly and created a hassle, for clarity i was in the store this was not a online order
brian g. | Expérience généraleFrancesca was absolutely amazing. Walked me through all of my options with the unit and was extremely helpful. Great experience and I definitely will be back!
Matthew P. | Premières impressionsOur original unit was very low and being 6'2" it was almost impossible to pack the unit without breaking my back. The person in your office was extremely helpful and gave us numbers to different units. We had to go up a few stair vs walking straight in, but being able to stand up was a life saver. He was FANTASTIC.
Helen S. | Premières impressionsFrancesca was a tremendous help. She was very knowledgeable, and her ability to multitask was impeccable. Answered all my questions before I got a chance to ask. She seemed to be the only one on the floor but you wouldn't notice it because everything was seamless. Thanks again Francesca!
Abdi W. | Premières impressionsWhen I did a call your representative told me that the storage would be accessible 24/7 I asked him a couple times to confirm the information. I arrived at the storage with all my things on 1:00 AM it was not open and I was must to wait in the Van until 5:00AM!
David J. | Online Move InAWFUL!! WORST EXPERIENCE WITH A "BUSINESS", HANDS DOWN! WAS ACCUSED OF STEALING A VEHICLE, UNIT WAS BROKEN INTO WITH BELONGINGS STOLEN. UHAUL IS PRESSING CHARGES AGAINST THE PERPETRATOR, BUT HAS DENIED TO ME THAT MY UNIT WAS TAMPERED WITH!
Jessica D. | Expérience généraleIt was obviously super busy at this location and despite this the staff here were super friendly and helpful. Having access to flatbeds in the storage areas made unpacking our vehicle and packing up our unit super easy and quick.
Molly S. | Premières impressionsU-Haul company has always been very convenient to use, the service, the facility, and most importantly the people who works here especially the manager Amilcar who made my experience easy and exceptional which will make me use U-Haul for any moving needs.
Allen B. | Expérience généraleWould be nice to have access 24/7
Jiri c. | Premières impressionsAccess should be 24 hours l like that they have a uhaul community that shares their unwanted stuff inside the facility
Mary R. | Premières impressionsFrancesca was great in getting us the unit we wanted. Très sympathiques et professionnels.
Paul H. | Expérience généraleFrancesca was fantastic, especially when we arrived after a long 1 way rental.
Jonathan B. | Premières impressionsAmilicar Ruiz provided us with outstanding service on both our recent truck rentals (and storage unit) at UHaul. He goes above and beyond to ensure his customers have a positive experience. He his incredibly helpful, patient, friendly and has expert knowledge of your services and industry. The trucks and storage units are clean, safe and in excellent condition. All the products recommended were extremely useful and needed. We are so impressed with UHaul because of Mr. Ruiz and his team. It was also great to see his team work and collaborate so well with each other, a credit to the great management style of Amilicar. The entire team was helpful, and it appeared that everyone really enjoys their job. It was wonderful and refreshing to experience that environment. We will recommend UHaul to all. UHaul is very fortunate to have Amilicar representing them! Thank you! Michael and Susan S.
Michael S. | Expérience généraleThe staff were very friendly and helpful.
Lori P. | Expérience généraleYou the best
ALEXANDRINO S. | Expérience généraleWas charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.
DEBORAH H. | Expérience généraleThe staffs are very helpful and nice. The facility is very clean and easy access.
Amber C. | Premières impressionsThe best I will do it again
Ana J. | Premières impressionsStaff was helpful and very polite
Joanye H. | Premières impressionsFrancesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐
michelle m. | Premières impressionsI would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.
RAMON D. | Expérience généraleThe staff were very helpful
Sophie N. | Expérience généraleVery good storage unit and the staff here are awesome!!
Ryan M. | Expérience généraleMichael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.
Liz J. | Premières impressionsIssues with billing. Was late with 1st payment. Thought I set up on line but it didn't go through. Was charged a $25 fee. Checked out early and no refund?
rich d. | Expérience généraleSnow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lighting
Linh D. | Premières impressionsWe had used the units from 2015. It was excellent. Thank you.
JANET R. | Expérience généraleI was in a RV space. Uhaul increased my rent 250 % in 1 month. That is why I left. Otherwise I had a good experience.
Dale S. | Expérience généraleMy unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like "oh well" unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work there
david M. | Expérience généraleMike and amilcar the GM are friendly and helpful
Samantha V. | Premières impressionsI received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.
Nicholas C. | Expérience généraleYou insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn't fit. I had to go out and purchase another padlock. Do I get a refund?
Robert C B. | Premières impressionsManager was very helpful
dennis n. | Expérience généraleOne complaint is the temperature. Wasn't as good as could be.
HEATHER T. | Expérience généraleVery helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !
William S. | Premières impressionsStaff was friendly and very accommodating with helping me find the storage solution I needed.
Andrew H. | Premières impressionsThis facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.
EDWARD M. | Expérience généraleI would use any other service if given the option.
Alexander Z. | Expérience généraleThe U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.
Abigail K. | Premières impressionsThe location in Woburn was excellent.
Jennifer H. | Expérience généraleExcellent manager. Great response time when we needed assistance. Would recommend this facility!
Heather L. | Expérience généraleThe Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around
fred c. | Premières impressionsUhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.
Alexander Z. | Premières impressionsThis facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Merci encore.
KULDEEP J. | Expérience généraleI have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.
Jason L. | Premières impressionsAmilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .
Dinna L. | Premières impressionsMy original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.
Janie D. | Premières impressionsMerci!
Auyon M. | Premières impressionsThe staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.
Robert F. | Premières impressionsThanks Becky! Top notch service
Louis L. | Premières impressionsAmilcar Ruiz hizo excelente trabajo.
carmen o. | Premières impressionsAmazing workers, kind, Helpful. Great experience
Elizabeth K. | Premières impressionsVery clean. Friendly, helpful staff.
Doran W. | Online Move InVery helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.
Michael S. | Premières impressionsManager was very professional and very helpful, would go back if I had to use your facility again!!
Craig W. | Expérience généraleThe staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.
David L. | Premières impressionsGreat staff and so helpful rent truck and storage units.
Melanie G. | Expérience généraleEverything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.
Darin E. | Expérience généraleThe gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.
Edward w. | Premières impressionsVery nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.
Mary R. | Online Move InPatrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back
Peter M. | Expérience généraleThank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave Taylor
David T. | Expérience généraleExcellent service à la clientèle.
Abel N. | Expérience généraleStaff was very helpful and accommodating.
Kent G. | Premières impressionsMy experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.
Andrea M. | Online Move InThe manager and the staff member were very courteous and helpful.
Aykut B. | Premières impressionsKeeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.
Tyler S. | Expérience généraleThe staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.
Melanie G. | Premières impressionsStaff very nice and friendly also helpful.
kelly u. | Expérience généraleBeyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !
Gustavo C. | Premières impressionsI have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.
Jason L. | Premières impressionsThey were amazing!
Emma A. | Premières impressionsAwesome and easy experience
derek M. | Premières impressionsGreat experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!
maria m. | Premières impressionsStaff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather Tortorici
HEATHER T. | Premières impressionsMerci
Diane L. | Premières impressionsAmilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.
Peyman H. | Expérience généraleGreat experience
keith s. | Premières impressionsGreat customer experience
NICHOLAS B. | Expérience généraleThe system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.
Sarah H. | Premières impressionssuper nice GM helped me with anything I needed
Hewei L. | Premières impressionsManager was very nice and did a wonderful job for me!
Michael H. | Premières impressionsWe had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.
Peyman H. | Premières impressionsMr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.
James O. | Expérience généraleI know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.
EDWARD M. | Premières impressionsThe staff was very friendly, helpful and professional. Great customer service!
LARRY P. | Premières impressionsGreat experience will recommend to everyone, the manager was very helpful and personable..
JOHN S. | Expérience généraleAmilcar was very Helpful, professional.
OMAYRA S. | Premières impressionsFoi mucho burno trabajar com tu compania Very good
Gilmar S. | Premières impressionsGreatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.
Richard M. | Expérience généraleCame in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Merci!
joe a. | Premières impressionsIt was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.
Rocio D. | Premières impressionsExpensive vs other storage places but one month free helps
Carol S. | Premières impressionsAmilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.
Ella Z. | Premières impressionsExcellent and timely service.
JONATHAN W. | Expérience généraleKayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family
kimberly t. | Premières impressionsAlways excellent service at this location
Jesse B. | Premières impressionsVery helpful,friendly People!!! cleaning place!!!
janete m. | Expérience généraleJocelyn was excellent to work with! Very happy with end results
Deborah R. | Premières impressionsStaff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !
Luis G. | Expérience généraleI first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.
Sarah B. | Premières impressionsI appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3,65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.
Andrew Y. | Expérience généraleThe two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!
Lisa C. | Premières impressionsStaff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.
Katherine W. | Premières impressionsVery happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.
Melissa N. | Premières impressionsThank you easy access and great storage with prices.
Dominic D. | Expérience généraleMan who checked us in was efficient and very pleasant.
Lisa C. | Premières impressionsThere was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.
English language Center C. | Online Move InWe closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.
Benjamin H. | Expérience généraleAll the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.
Richard K. | Expérience généraleI would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.
GIRISH R. | Premières impressionsLacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.
Richard K. | Premières impressionsClean and well lit. Great place
Nancy O. | Expérience généraleEveryone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.
Brad C. | Expérience généraleKandi was so helpful and nice.
nicholas d. | Premières impressionsKandi was great!
nicholas d. | Expérience généraleStaff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.
Patrick G. | Premières impressionsRepresentative was very friendly, polite and very attentive. Merci
Bakhtiar H. | Premières impressionsThe facility is top knotch. Temp controlled, clean, and my items were safely stored for 2,5 years. Very happy with my experience there.
MELISSA B. | Expérience généraleVery clean convenient awesome staff would recommend to friends
Elaine B. | Expérience généraleThe facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.
paul w. | Expérience généraleGreat friendly and helpful staff!
Brian V. | Expérience généraleThis location doesn’t know what there doing
Diana P. | Expérience généraleGreat storage
Timothy B. | Expérience généraleGreat experience, staff was professional and knowledgeable.
David M. | Expérience généraleI wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole
Jennifer P. | Premières impressionsHad to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous
Armand B. | Premières impressionsExtremely poor management
katheine c. | Expérience généraleHours not open late enough for extended access in the town of Woburn
Jessica Z. | Expérience généraleThe service was excellent. The only complaint I have is that it is expensive.
Stanley S. | Expérience généraleFacility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!
Teresa R. | Expérience généraleThe staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.
Terra M. | Premières impressionsJennifer
Jacqueline M. | Expérience généraleUsed U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!
Robyn D. | Expérience généraleI had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)
ASHLEY Z. | Expérience généraleGreat staff and amazing property
Mehdi L. | Premières impressionsThe manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.
William J. | Expérience généraleMy belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)
Tara W. | Expérience généraleGreat experience....clean and secure.... Thanks!
Florence D. | Expérience généraleWoburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.
Gisele U. | Premières impressionsmerci
Louis B. | Expérience généralestill getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact
ED B. | Expérience généraleEasy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.
Susan S. | Premières impressionsBeyond great service! Extremely helpful and very friendly
ASHLEY Z. | Premières impressionsThank you!!
Jaclyn S. | Expérience généraleGreat facility overall.
kevin t. | Expérience généraleExcellent and thorough service! Facility is super clean!
Robyn D. | Premières impressionsI was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!
Jairus M. | Premières impressionsvery clean location and the staff was very nice
REDOUAN B. | Expérience généraleTHE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .
Priscilla D. | Expérience généraleFriendly and very helpful staff.
Teresa R. | Premières impressionsJen was super knowledgeable and nice! Sunday morning hours could be earlier.
Kristina F. | Expérience généraleShe was very professional I was very happy with the service.
carlos r. | Premières impressionsJoann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.
Brittany K. | Expérience généraleKayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.
REDOUAN B. | Premières impressionsGood follow up phone calls to ensure correct delivery date and coordinate drop off and pick up
Jeffrey F. | Expérience généraleIt not your fault but my package was late for two days and moving company didn't replay on my calls
Anatolijs S. | Expérience généraleThese guys are so so great wouldn't trade them for the world the best team around hands down
Adam C. | Premières impressionsGreat people
Anthony M. | Expérience généraleThe whole operation was smooth, curtious, friendly and professional.
Jim K. | Expérience généraleHey The team there very friendly I get very good service Thanks
Gal H. | Premières impressionsexcellent customer service
Jorge G. | Premières impressionsVery friendly and helpful staff. Easy check in and check out process
David B. | Expérience généraleI rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.
luis n. | Expérience généraleGreat service. Very helpful. Easy check in and check out.
JESSIE M. | Expérience généraleThe billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.
JOANNA L. | Expérience généraleI just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.
PAUL G. | Premières impressionsJen walked us through the whole thing. She did great!
Kristina F. | Premières impressionsEasy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100 %
Amanda A. | Expérience généraleJennifer was so very sweet and very helpful.
Laura M. | Premières impressionsGreat facility and staff.
Nitish G. | Expérience généraleThe facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .
Michael M. | Expérience généraleAll is okay...
Carlos J. | Expérience généraleWe left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.
ERNIE W. | Expérience généraleNick was very helpful, fast and informative.
PETER S. | Premières impressionsDealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!
john l. | Expérience généraleIt was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.
Debebe s. | Expérience généraleReally didn't use the facility but did use the U-Box and it was easy-as-pie
Joseph F. | Expérience généraleThe staff was amazing and went above and beyond to get our u boxes to us .
ANGELA D. | Expérience généraleWe kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.
Mimi H. | Expérience généraleGood experience. I’d use uhaul again in the future.
Robin A. | Expérience généraleJennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.
MELISSA B. | RéservationIt's perfect! Thank you so much!
Bao N. | Expérience généraleBest U-Haul experience I've had.
Alex A. | Expérience généraleOur UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Merci.
douglas s. | Expérience généraleEveryone was very helpful
SUMMER W. | Expérience généraleThe person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.
Antoine B. | Expérience généraleEverything went very smoothly. Mike was very helpful and always available for questions.
JOANNA L. | Expérience généraleI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g. | Expérience généraleI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g. | Expérience généraleI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g. | Expérience généraleThe staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.
Sarah M. | Expérience généraleAwesome customer service & great location, including the parking area. AA+
Rafael B. | RéservationThey were wonderful! So glad that I used U-Box. Very friendly and always followed up.
SAMANTHA L. | Expérience généraleThe hours are not convert
John M. | Expérience généraleRented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.
Annette M. | Expérience généraleStaff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.
karen r. | Expérience généraleJoanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.
Brent w. | Expérience généraleUsing UHaul for our storage needs was both easy and reliable. Much better
david c. | Expérience généraleGreat new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend
William H. | Expérience généraleGreat!
tom m. | Expérience généraleIt was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.
Janice S. | Expérience généraleGreat service
Yamari C. | RéservationExcellent service, very friendly staff!
Julia A. | Expérience généraleAwesome service
John H. | Expérience généraleNice and helpful people
Paul P. | Expérience généraleThe personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.
Robert H. | RéservationI asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs
Brian B. | Expérience généraleBrand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.
Irina L. | Expérience généraleNo issues, everything was easy and went off without incident
Anthony S. | Expérience généraleUhual should really allow prorated months instead of having to pay full months
David M. | Expérience généraleGood service. Fair pricing.
Ronald H. | Expérience généraleGreat service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!
Annalyn G. | Expérience généraleGreat service! A bit expensive, but I would use it again.
Josue G. | Expérience généraleThe wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!
mary l. | Expérience généraleexcellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.
Deanna B. | Expérience généraleWe used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.
Ashley T. | Expérience généraleAlways clean, well lit and secure. Building is convenient to 128 and staff was always helpful.
LINDA M. | Expérience généraleGood service
LUCIO S. | Expérience généraleGreat service
Evelyn O. | Expérience généraleFacility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.
maryann c. | Expérience généraleThe office staff was very helpful and we appreciated it.
Christine S. | Expérience généraleThanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services
Xiao Y. | Expérience généraleThe only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left
Kori F. | Expérience généraleExcellent service
Maria D. | Expérience généraleGreat group. Thank you
Dennis H. | Expérience généraleBien
Christine B. | Expérience généraleUhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit
Joe P. | Expérience généralestop making these things mandatory
Michael L. | Expérience généraleThe UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!
Hannah C. | Expérience généraleI would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!
Phillip C. | Expérience généraleWe had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.
RICHARD L. | Expérience généraleI didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!
Toni K. | Expérience généraleThe facility is very large, kept a good temperature and clean. This is a very good facility.
jane m. | Expérience généraleThe facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!
Mary G. | Expérience généralevery good. I was happy
Benedito Demorais J. | Expérience généraleGreat service
sheryl R. | Expérience généraleI didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. Je les recommande fortement!
Geoffrey H. | Expérience générale