Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have more staff available and have equipment clean
willlie james
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaquetta Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammad Zafaryab
Évaluation :
5
The young man that helped me at the counter was professional and very informative!
ALICIA QUARNSTROM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STRATFORD MOORE
Évaluation :
5
Outstanding. Good employees and the van was brand new!!
Mark Mollenkamp
Évaluation :
5
Location and people were awesome. U-Haul corporate needs to fix their website login and the call center staff at the 24/7 truckshare side.
Paul Daniel
Évaluation :
5
Staff was awesome! Very friendly and helpful. It was easy on pickup and dropoff.
William Thompson
Évaluation :
2
False Advertising of U-Hauls… Cost was astronomical on a local move… Realize this isn't only at one location - it is corporate - a $20 10x10 - bill ended up $130… Outrageous… Will never use again or recommend… Will only give U-Haul - Bad advertisement only! Am on a limited budget - this is nearly destroying me!
Gloria Bennett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorethra Booker
Évaluation :
5
Make sure you have more hand trucks. Thanks. Also be with U haul over Thirty Years. Outstanding People
ANGELA BOSTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katara Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor Francis
Évaluation :
4
The customer service people were great, but the wait time was not. Please have more than one person working the desk so that wait times are not 45 minutes and the service people are not worked to the bone. Otherwise, the trucks were in great working order, and the rental experience was good.
Angela Harmon
Évaluation :
5
Keep up the great work
Divonta Palmer
Évaluation :
5
This location is great
Korica Mitcheam
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Martinez
Évaluation :
5
Not much
Donald Gray
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBERT HUDGEONS
Évaluation :
1
Le client n'a pas laissé de commentaire.
Mary Barnes
Évaluation :
5
The guy was really nice and even allowed me to upgrade to a bigger truck even though I reserved a smaller one. It Was a smooth and easy process!
Michelle Wheeler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyle Brooks
Évaluation :
4
Hours were convenient and the guy that checked me out stayed late to assist me because I had originally dropped off at wrong location.
Tankiya Williamson
Évaluation :
1
Check the items before you rent them out. My trailer was burned on the inside and on the outside.
PERRY JAMISON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren Thomas
Évaluation :
5
The trailer was good and I had no problems, however, it probably needed new tires!
Ray Williams
Évaluation :
1
Le client n'a pas laissé de commentaire.
shanna watkins
Évaluation :
4
Overall it was a good experience. Nice customer service
April Henderson
Évaluation :
5
Rien
Donald Favor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Manning
Évaluation :
5
I'm retired military, and the staff at this location is one the best I have ever dealt with. Awesome customer service!
Michael Finney
Évaluation :
5
The Uhaul person saw me pulling up and made sure to come over and get the keys from me since he was also helping out another customer. I didn't have to wait around. I got my receipt emailed to me which was great.
Emma Austin
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT BROOKS
Évaluation :
1
I was charged for two extra miles that I shouldn't have been charged for as well as three gallons of gas that was not there when I got the truck. I put the gas back where it was when I got it and I counted the mileage accurately from the odometer as well as Google maps. I will be contacting customer service because whereas it may not seem a lot. Uhaul just inaccurately took a meal from my kids and I mouths.
Tamara Hutchinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH STEPHENS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Guess
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Taylor
Évaluation :
3
I am a returning customer, and this experience was the worst to date, I've utilized U-Haul storage for 5 years, had just used the service in September 2023, so the routine of reservation was made in adequate time as I received confirmation texts and emails, I with another party conversed with the u haul agent where specific requests to have storage , truck , and dolly, I was told I would receive a month's free for storage for being a return customer within the same year and a free lock as that was the special for customer this month. Upon arrival I had no storage or was told there wasn't, no one in Mtgy had a dolly was conveyed to me by the in-store agent. This was A TOTAL INCONVIENCE AS I HIRED MOVERS, and was held up at uhaul , and had my adolescent grandchild with me the whole time. Then was charged for the lock and insurance on two separate transactions, this was Terrible and I have to voice my experience to whomever, I was lied to about the size of the storage and lied to that there weren't any, then none on the first floor.
Nikki Manning
Évaluation :
5
Le client n'a pas laissé de commentaire.
Freda Durant
Évaluation :
5
Nothing. Great people.
Gwendolyn Gresham
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashanti Sellers
Évaluation :
5
THEY HAVE A CHALLENGE BOOKING/RESERVATION COMMITMENTS AND RELYING ON RENTERS TO RETURN ON TIME. DO A GREAT JOB ATTEMPTING TO SATISFY CUSTOMERS.
MARK NORMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rajiv Sharma
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dwayne Watkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelley Hildebrand
Évaluation :
4
Answer your phone. I had a question that couldn't be answered on the app. Big problem.
sarah spriatling
Évaluation :
5
5 étoiles
Michael Green
Évaluation :
4
Le client n'a pas laissé de commentaire.
Latanya Gunter
Évaluation :
5
Have more employees.
nancy suckey
Évaluation :
3
See above comments
Haley Steinwedel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bobby Jones
|
Expérience générale
Évaluation :
5
The two guys that worked there made my move very easy and also I got the storage promotion a free month. I really want to thank them for going above and beyond to make everything less stressful.
Korica Mitcheam
Évaluation :
1
I would like to preface this review with the fact that the specific location is not the problem, but since there was no review option of my original location I will do it here. This location was extremely helpful and the original location that I requested my truck, but I was sent 40 minutes out the way to a location that was closed for renovation. Then was on hold for an extremely extended period of time (in her defense she was really trying to find a solution) to find a new location (my original requested location) but had to "upgrade the truck because the 20' I requested was unavailable (even though my reservation was put for about a month), it was supposed to be at no additional charge, but when I arrived there was an almost $200 increase because I was originally charged the 26' truck rate. Again, this location was amazing and helpful with resolving my issues, but the frustration of time wasted on my part can't be unmentioned. Not to mention that size truck cause me to spend more money on gas because of weight, and I truly did not need that size truck. That God I had a family member that drove trucks because I would not have been able to drive a truck that size in the apartment complex I moved to
Rasheda Beckles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julia Talamonti
Évaluation :
5
Aaron and his team were excellent.
Richard carter
|
Online Move In
Évaluation :
5
Great Service
Cornell Smith
Évaluation :
5
Owner provided outstanding service.
William Anderson
Évaluation :
5
Customer service is the greatest!
FLOYD COGBURN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris culver
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benny Heubach
Évaluation :
5
Our truck rental went very smoothly and the guys in the store were very professional and courteous. I chose the U-Haul Moving & Storage of Woodmere location @ 2525 Eastern Blvd because of their excellent rating, which in my opinion is fully justified.
Tony Bush
Évaluation :
5
The staff was friendly and knowledgeable. Having to move is never FUN. Because the staff made the process seamless it made moving day a little loess painful! Thanks to the great staff at this loca.
Michelle Howard
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEYONA MOSS
|
Expérience générale
Évaluation :
5
Always respectful
Jacob Mccaa
Évaluation :
3
I think that the customer service team at this location should be friendlier and use their customer service skills better I have been to this location several times and the customer service sucks Everyone is so unhappy as if they hate their job.
tumuria coleman-rogers
Évaluation :
2
Rat dropping all over my things.was really nasty.
CLARK PRICE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM PRYOR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEYONA MOSS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Albert
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erik Estill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa Stanley
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Peed
Évaluation :
1
Rude, unfriendly, and poor communication. My company rented a U-haul truck for 31 days. When we messaged them to say we wanted to extend it for another week and asked them to let us know if it wasn't available. There was no reply or reservation.
ATS Alabama Corp
Évaluation :
3
Equipment was clean and mostly functional for our needs. However, one of the four tires was nearly flat at 15 psi and the other 3 tires were 15-25 psi low. The forward safety chain was missing from the trailer. The passenger side fender was missing a mounting bolt.
Thad Sayre
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Currence
Évaluation :
5
Le client n'a pas laissé de commentaire.
Riley McGuire
Évaluation :
5
Aaron, the Service Manager, was great, he was knowledgeable and very courteous!
cohen luker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ellen Aretz
Évaluation :
1
Randomly as I was moving in my items, the building locked me out. I had left my keys in the lock for the storage unit within the actual storage unit thinking that it would be safe there since I was continuously moving things. When I went outside to gather more things and purchased another unit, the building locked me out, denying my 24 hour access and leaving me stranded without my keys at 2:00 am. The manager of the facility refused to come to the facility and I was forced to sit in the U-Haul truck for 5 hours overnight in 20 degree weather. No one came to help me. I'm still sitting here now as I type this message. This is ridiculous.
Latigdra Brown
|
Online Move In
Évaluation :
3
Have staff that can get the customer out in 3 mins or less
Adella Torrence
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Stopper
Évaluation :
1
The app doesn't work I kept being placed on hold when trying to extend my rental 2-3 hours...I never received assistance. Upon returning the vehicle I was charged for an extra rental, which is absurd, and Kevin W told me he didn't know why no one answered the phone because he wasn't there. He was very rude. I won't recommend this location.
Teldra Hatchett
Évaluation :
5
Hire me
angela davis
Évaluation :
4
Need more help at customer counter doing peak hours!
James Molette
Évaluation :
5
Le client n'a pas laissé de commentaire.
Iris Bailey
Évaluation :
5
Go back to limited free miles(50). Instead of dollar a mile .50.
edree williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Golden
Évaluation :
5
Everything was Great. Fast. Customer Service from Markell was Awesome. He was very knowledgeable and professional. Thank you so much. I will always use this location for future references.
Tennile Martin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shederian Stewart
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Stark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benny Heubach
Évaluation :
5
He would not even acknowledge the fact we were told there would not be charges for extra miles…
Amy Dempsey
Évaluation :
4
Le client n'a pas laissé de commentaire.
TOMEKO MC PHILLPS
Évaluation :
2
Don’t over talk or rush the customer. Very rude
Donqueta Burt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Deese
Évaluation :
5
KENDALL, CALEB, Kevin Washington. Just wanted to send out a big Shout out! Thank you guys for always taking care of me. For the three years while I traveled. You guys deserve. A Well done! Thank you all so much.
Yolanda martin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanita Burney
Évaluation :
4
Make sure I'm given the right trailer. Initially they hooked up one of your new ramp 5x8 trailers but the text Uhaul sent me to check the trailer's license plate showed I was given the wrong trailer. Had to unhook that one and replace it with a two door trailer. Still not the license plate in the text so your rep had to call your HQ to get me reassigned to the trailer hooked to my car. Overall it took about 2x the time necessary to get me off with a trailer.
Karen Pabich
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Stark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Schroll
Évaluation :
4
Le client n'a pas laissé de commentaire.
STEVEN FARLEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Von Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pickett Reese
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Stark
Évaluation :
5
Nothing! It was easy and you were great!
Robert Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
robin young
Évaluation :
4
Le client n'a pas laissé de commentaire.
VALERIE KELLOM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
K Scott Griffin
Évaluation :
5
Staff bery friendly, well informed, and effective!
Mike Conn
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN FOLEY
Évaluation :
5
Marcus was very helpful and courteous
Hashia Pride
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald Sanders
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiffany Pickens
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS S BRAXTON
|
Expérience générale
Évaluation :
3
Should have been a lower level do to disability.
DEBRITTANIE THOMAS
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEORGE WILLIAMS
|
Premières impressions
Évaluation :
5
In to have a dumpster for move out to dump items they don't need
Martin Gaunichaux
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Parthenia Flynn
|
Expérience générale
Évaluation :
4
The staff was friendly and helpful. My only complaint is the bathrooms were filthy.
William Watt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH EFFORD
|
Expérience générale
Évaluation :
5
Real nice and thanks
BRYANT DELBRIDGE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERRI Donahue
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Khayla Chambers
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jin Jung
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE COLEMAN
|
Premières impressions
Évaluation :
1
The guy at the front desk, white guy, says he was the manager, absolutely horrible disposition. I was being helped by someone else and he just insisted on being in our business. Which may have been ok but the store was full and he was just loudly putting my business out there. Had he stated over in his area and helped his current customer that might have been useful. He just was not pleasant at all the whole time I was thinking. I'm am so glad I'm leaving because his attitude and way he talks to people was uncalledfor, unprofessional, inappropriate and rude. Everyone in the store was looking at him as to say why do you have to be so mean and unforgiving. I will never ever ever use this uhaul again and I will definitely tell all my people not to either. And I am a very professional person, and I believe that good customer service goes a long way. But he has none and that's just unfortunate. And the crazy thing is you guys may not read thus, but if you do please consider addressing additional costumer service training. Uhaul Woodmere
Hannah Jones
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRITTANEY JENKINS
|
Expérience générale
Évaluation :
5
Thank you for keeping my belongings safe and secure
Shannon Pettaway
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Dana Crowell
|
Expérience générale
Évaluation :
1
I arrived to the U-Haul storage and the employee was outside on facetime with someone. The staff stayed on the phone the reminder of the time. The staff was short handed . I waited for almost an hour for someone to help me getting into my storage. I called several times but no one answered. I would not recommend this place of business to anyone!!!!!
Dwayne Berry
|
Expérience générale
Évaluation :
4
The ENTIRE staff was very friendly, polite and PROFESSIONAL at this location and we very customer focused.
Orlando England
|
Premières impressions
Évaluation :
5
U haul help make my move a success... Thanks!
FELICIA WITHERSPOON
|
Premières impressions
Évaluation :
5
Smooth check in & out process.
Lance Neven
|
Premières impressions
Évaluation :
5
Great people, they were very helpful during the check-in.
DESTINEE BREWERCASH
|
Premières impressions
Évaluation :
4
The person who handled my offload was knowledgeable but not overly friendly. I felt that he talked "down" to me several times. The young lady working with him was much more friendly.
CHARLES TUCKER
|
Premières impressions
Évaluation :
5
The staff made this seamless.
TALANDRIA NATION
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Khayla Chambers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DELISA MELSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lamar Manning
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert thornhill
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Williams
|
Premières impressions
Évaluation :
2
I'm disappointed with the management at the U-HAUL Moving & Storage of Woodmere location (#775026) at 2525 Eastern Blvd, Montgomery, AL. Initially, my choice to use this location was due to the great service provided by two young men, Wes and Caleb. However, after their departure, the professionalism of the staff declined significantly. During one instance, a truck was blocking the entrance gate, and when I inquired about the expected duration, an employee responded rudely, stating that I simply had to wait. The tone and attitude used were quite disrespectful. I've also faced security concerns at this location, with my storage unit being broken into twice. The first time, Caleb informed me, but the second time I discovered my unit was open without any notification. This lack of communication was concerning. While waiting for assistance from General Manager Nathan, I observed two employees gossiping and making derogatory comments about customers. This behavior, including a remark about wanting to "strangle" certain customers, is unacceptable and unprofessional. On my move-out day (August 19, 2023), Nathan finally treated me courteously for the first time. I strongly believe that U-HAUL locations, including this one, need to focus on treating customers with respect, adjusting attitudes, and improving overall customer service quality. Certainly, expressing my feedback to management would be ideal, but unfortunately, it was extremely challenging to do so!
Chandra Tarver
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
hanh vu
|
Expérience générale
Évaluation :
5
Great customer service across board
Toyanika Brown
|
Expérience générale
Évaluation :
4
Facility seemed to be understaffed. The unit was clean and affordable. Discarded items at the front entrance needed to be removed on a regular basis.
Summer Stough
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tim ritchie
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Tucker
|
Expérience générale
Évaluation :
2
Too expensive and I have 3 units and no discount I'll be moving out if nothing changes.
Andrea Howard
|
Expérience générale
Évaluation :
4
Only left uhaul because the Rv storage area was being closed. I stored the Rv there 3 plus years. I was sad to see it close. Not many options for covered Rv storage in Montgomery Al.
Randall McCroskey
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WILLIE STEINER
|
Premières impressions
Évaluation :
5
Always a wonderful experience but it is costly nonetheless thank you.
Nakita Nelson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KELVIN GREEN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rehan Mohammed
|
Expérience générale
Évaluation :
5
I was given a tour and I was able to decide which unit fits me best.
angelisha graham
|
Expérience générale
Évaluation :
5
Markell was really helpful. Helped me choose the correct size unit, provided easy instructions and checked in the trailer and truck. Thanks
James Tucker
|
Premières impressions
Évaluation :
1
I have stored my RV here since 2017. Since then the area has deteriorated as far as cleanliness is concerned. Trash is all over. Derelict vehicles have been allowed in and parts have been scattered all over. Gravel has been eroded leaving large holes and ridges throughout the lot. Security has been lax as several break-in's have occurred. This facility has been convenient and at a reasonable price but conditions are getting worse.
robert hinds
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REX HOWARD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaquisha Howard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debra Pearson
|
Premières impressions
Évaluation :
5
Good storage facility. I will use again.
Marlene Hall
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
EUGENE PRICE
|
Expérience générale
Évaluation :
1
We went through at least four managers while we were storing our RV. There were two major break-ins. After the first break in U-Haul seem to be concerned and wanted to help but after the second break in, we weren't even notified by U-Haul. Other people storing their rv's let us know that we had been broken into. It was by accident that we found out that they were closing the RV storage in the back. I went in and ask are y'all going to close the RV storage and the man said yes and I said why haven't we been notified he said well we're trying to get around to it, but you'll have to move out by the end of July, which it was mid June When I found out about it. They still have not contacted all the people in storage and it does take time to find a new place to go. The facility was never clean. There was trash everywhere, and I spoke to a management about it but nothing was done. I asked him please put a trashcan back there and let people know they can put trash in that, but nothing was done. I finally tied a trash bag to the pole next to our camper and every time I was there I would clean up around several campers near me . They would let semi trucks come in and tear up the yard. They were junk cars in several units and they didn't know who they belong to. I'm sorry, but this area in the back where the RVs are was never managed by anybody in fact, they told me they didn't have a manager for that area and I believe it , the storage unit is very convenient to us and we're sorry that it was run so poorly. I hope in the future that y'all will have more qualified managers.
Scott or Debby McLauglin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Denis Sadikov
|
Expérience générale
Évaluation :
5
Will not go anywhere else!!
Steven Thompson
|
Expérience générale
Évaluation :
5
I just wish I was able to pay the bill and not have my memories auctioned off I wish I could get all of my stuff back
MARGRET WEAVER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIMBERLY FLOWERS
|
Expérience générale
Évaluation :
5
Satisfied with storage
CHRISTOPHER KEDRA
|
Expérience générale
Évaluation :
4
Too many rate increases !
shay gourdine
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Wotten
|
Expérience générale
Évaluation :
5
We vacated our smaller U-Haul unit to move to a larger U-Haul unit in the same facility. Yes, we are very very pleased..
walter Carroll
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerome Hardy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Griggs
|
Premières impressions
Évaluation :
5
I upgraded to a larger storage unit and this the reason I closed my unit.
Jerome Bendolph
|
Expérience générale
Évaluation :
5
Not thrilled to see the rodent traps in the storage unit
Gina Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEROME BENDOLPH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda Wallace
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARALETTE MARIE TIPTON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bill stokes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milton Davis
|
Expérience générale
Évaluation :
5
Caleb has always answered my questions and helpful.
Jim Conkle
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
KIMBERLY FLOWERS
|
Premières impressions
Évaluation :
4
Polite staff and willing to work if needed
LAKIA GRAHAM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latosha May
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
timmothy jeffers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MECHELL NEAL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Brewington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard carter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KarNesha TrappWilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Tolliver
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAYA BOYD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy Webb
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Brooks
|
Expérience générale
Évaluation :
3
I was assigned a storage, but when I got to it, it was already occupied.
JAMES MORRIS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlene Hall
|
Premières impressions
Évaluation :
5
Literally the BEST storage facility staff we have ever encountered! The service was top tier and the staff was very informative and friendly.
Jadah Lawson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dana Crowell
|
Expérience générale
Évaluation :
5
Excellent staff. Thank you Caleb.
John Gibson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaketa Lattimore
|
Expérience générale
Évaluation :
5
Geeat
Haliyah White
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MORRIS HARDY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tonda Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Myers
|
Expérience générale
Évaluation :
5
The facility is enormous, and there is enough space to handle my storage needs.
THOMAS TOLLIVER
|
Premières impressions
Évaluation :
1
They rented me a storage with a broken latch I had problems locking and unlocking my unit I was charged an extra 10 a month every month for all asscess and couldn't never get in, I had so many extra charges and fees they couldn't explain. The location 1225 Montgomery AL Eastern Blvd is very unorganized, turn over staff and very untruthful, my storage was left open for nights due to my lock wasn't fixed I have done several complaints the store manager do not reach out General manger do not answer I have called corporate to speak with the General manager Boss and I'm still waiting, now I received an email saying my information has gotten out with my ID bankcard information and everything,( identity theft) I will contact the NEWS and a lawyer so then someone will hear this story.
Sharanita Murry Craig
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakesha Gordon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Myers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carnetta Laster
|
Premières impressions
Évaluation :
5
Thanks for everything…
Nakita Nelson
|
Expérience générale
Évaluation :
3
To many junk cars up front.
Mary Shelby
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda REID
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILLIP HOWARD
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tequila Porter
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roshanta Tubbs
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES WALTER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas English
|
Premières impressions
Évaluation :
5
My experience was absolutely wonderful. Excellent customer service!!!
Chaketa Lattimore
|
Premières impressions
Évaluation :
4
The customer service at the location in Woodmere was top notch. The two gentlemen that helped me really made my choice easy
ROBYN CZURI
|
Premières impressions
Évaluation :
5
Great Staff+Great Service, Thank You Everyone!
Susan Vallarino
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
amber powell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin Plowden
|
Expérience générale
Évaluation :
5
Great job east blvd crew keep up the good work
COURTNEY KIRKLAND
|
Premières impressions
Évaluation :
1
The delivery of my u-haul boxes has been changed several times. I have been given conflicting information about what time the boxes would be delivered. I have wasted two entire day waiting on boxes to be delivered. I have had to change my schedule several times to accommodate delivery of the boxes, and at this point in time they have not been delivered. I will not be using u-hall to move again.
Tywanois Lockett
|
Premières impressions
Évaluation :
5
The workers help me with my problem. And i was very HAPPY to get a payment date change .
Willie Smith
|
Premières impressions
Évaluation :
5
I always uhaul for moving and storage and I always tell anyone that's moving or just want to stored some items uhaul is the best.
Shirley Brewington
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Sullivan
|
Expérience générale
Évaluation :
5
The staff at Woodmere is very kind and knowledgeable.
jenesis whitfield
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn King
|
Expérience générale
Évaluation :
5
Great customer service, Houston went above and beyond expectations
Timothy Krebsbach
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin Summerville
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Thompson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina Hill
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Knight
|
Premières impressions
Évaluation :
4
Other than the bathroom not having toilet paper or sanitizer and there not being discounts for being there well over a year(maybe create a yearly discount for not missing a payment) p it was a great facility with great people. Friendly and helpful.
Eric Nard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ericka thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold Warren
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie Jones
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANDRE BROOKS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose Gordon
|
Expérience générale
Évaluation :
5
I showed up at 7 when the place closed the nice man that locked up brought me all the way to show me where my unit was even though he already clocked out in his ride was waiting for him I appreciate it immensely
SHERRI Donahue
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Annie Jones
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
freddrick graham
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Olivia Moore
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrea Brooks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rena Stevens
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eboni Green
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexis Howard
|
Premières impressions
Évaluation :
1
The customer service was terrible. I didn't stay
Sha'Ron Scott
|
Premières impressions
Évaluation :
3
Need to show a friendly attitude with all customers. Thanks
ANGELA BOSTON
|
Expérience générale
Évaluation :
5
Kevin Washington always goes the extra mile to make sure everything is OK every time I come to the Uhaul on the Eastern Blvd.
Thanks
Dr TV Wilson
Terrence Wilson
|
Premières impressions
Évaluation :
5
The staff was very knowledgeable of their job and very helpful. Very good service.
Helen Ross
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda REID
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Dantzler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
casey lewis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary Gilchrist
|
Expérience générale
Évaluation :
2
The storage smells like there’s several dead animals in it
brelyndrah williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrice Miller
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kristy Moser
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Stanton
|
Expérience générale
Évaluation :
3
I had to search for my Unit. I had to move late so with it closing at 10 was kind of an inconvenience but I liked the unit.
Bridgette Chatman
|
Premières impressions
Évaluation :
5
The General manager, Brad Weston is exceptional and as professional as they come. While waiting my turn, his service with the previous customer was spot on. I evacuated for Ida and needed some equipment, storage and service. I can not thank him enough. He and his coworker went above and beyond. Bravo.
James Stanton
|
Premières impressions
Évaluation :
5
The gentleman who signed me up found the exact unit I wanted and held it for my move in….I will forever be grateful.
PHILIP THOMPSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lewis Kirk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Dromanick
|
Expérience générale
Évaluation :
5
Good Customer service, the best I have experience in this area.
JOYCE GILCHRIST
|
Expérience générale
Évaluation :
5
Staff was friendly an helpful! The guy that checked me in made sure I got what I needed making the hassle of moving a little bit less stressful.
toni freeman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kia Hill
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary Gilchrist
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dell Newman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Dromanick
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bryant johnson
|
Expérience générale
Évaluation :
5
Excellent customer service
Patrice Miller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Lawson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
albert hardy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
travis holt
|
Expérience générale
Évaluation :
5
Y’all fired me for no reason and I loved my job (After God ,yes I loved my job!) but the place itself is still exceptional to use with good values !
Zenobia Lee
|
Expérience générale
Évaluation :
5
Great customer service!
Latoya Steele
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrashawn Hayes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALFRED WILLIAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Lawson
|
Premières impressions
Évaluation :
5
Le personnel était amical et serviable.
catrece dantzler
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Hamilton
|
Expérience générale
Évaluation :
5
Thanks a lot
KAYLA MCPHERSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julia Manuel
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisha McGhee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alma Hill
|
Expérience générale
Évaluation :
5
Easy breezy, very convenient and staff member was very helpful & informative
Norlishia Martin
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nigel Kelly
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMON MAURICE ADAMS
|
Expérience générale
Évaluation :
4
I really appreciate the genuine care and concern from all the employees I meet. Very helpful kind and it was like I was at home or family. Thank you to all of you at UHAUL on Woodmere Blvd.
Stephanie Harper
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATRICE RAINES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betzaida Diaz
|
Premières impressions
Évaluation :
3
Ussually there was only 1 person woking at a time. Prices were 20 more than advertised at the front desk. And Rent was raised often. Also units were smaller than advertised. Would not recommend for the money and lack of staff.
JOSEPH DAVIS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Pou
|
Online Move In
Évaluation :
3
Communication was definitely not there. Says they sent correspondence to my address, when I clearly told them I got evicted from my apartment. Definitely never received any voice mails.
VIVIAN ADAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAMON MAURICE ADAMS
|
Premières impressions
Évaluation :
5
when did i get s storage at this facility?
Kristy Moser
|
Premières impressions
Évaluation :
5
The management and staff are very helpful and treat you like family while still being very professional! They remember your name and genuinely want to help whatever your need is from renting trucks to selecting moving supplies or renting storage units..
TIA GRADY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon Gipson
|
Premières impressions
Évaluation :
4
Aucun
Anjanette Johnson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Steven Williams
|
Expérience générale
Évaluation :
4
Just wish they had extra keys to the locks they sell, so wouldn't have had to get the lock cut off. I had the storage for over an year and when I got ready to move out my keys had been lost.
Roshonda Sankey
|
Expérience générale
Évaluation :
4
thanks.
Mansour Abdalla
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Flynn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott or Debby McLauglin
|
Premières impressions
Évaluation :
3
Accused of stealing boxes/supplies by manager and one employee. Poor systems updating
LASHON REED
|
Expérience générale
Évaluation :
3
Accused of stealing boxes and supplies by one member of the staff and manager. Poor systems updating by some on staff
LASHON REED
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tiffany Flynn
|
Premières impressions
Évaluation :
2
Having to wait in line for 1-2 hours anytime I need something ruins everything.
Andy MOHAMMED
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Lewis
|
Expérience générale
Évaluation :
5
I really appreciated the help (1 month free) given at the time when Covid-19 hit. That led my family out a lot. You all were patient with me and helping me get exactly what I needed. I'll see you all next year hopefully on better terms.
kenisha sheffield
|
Expérience générale
Évaluation :
3
I loved my stay besides the fact that I had two locks on my unit when I left in March and when I came back in August I only had one left. When I asked the cashier about it he said "well that is a first". He was practically no help at all. After minutes of questioning he eventually gave me the number for claims but that was it.
rebbeca gray
|
Expérience générale
Évaluation :
5
The storage facility was clean, well-lit, space appropriate, secure, and accessible and the storage fee was great. I would recommend U-Hauls storage and rentals to my family, friends and anyone who maybe in need of their many services. They even provide a service that can help you with getting some to help you move your items from your home to storage and from storage to your next place. Great!
CLORA MIGHTY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kia Hill
|
Premières impressions
Évaluation :
4
Merci
Donna Mancuso
|
Expérience générale
Évaluation :
3
I changed to a different storage facility. What would have made a difference when I moved out was for someone to say Thank you for being a valued customer for SEVERAL years and paying on time of not in advanced. I was late once but just a day. There seemed to be no appreciation for the customers. Those things go a long way. If you are going to have an "express" line, it's a good idea to utilize it so customers wanting to pay their bill don't have to stand in line behind all the rentals. The lady that cleans the facility is a true gem! She is the sweetest person and goes out of her way to show kindness to others. She does an exceptional job!!!!!!! Can't say enough about her. She is the one that brings light to the facility.
DENICE PITTMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisha Mcghee
|
Premières impressions
Évaluation :
1
I rented a 5x5 unit on a Sunday. The site said there was one spot left and let me reserve it. I showed up on Monday afternoon with a truckload of materials from my classroom and was given a unit. We unloaded the entire truck and went to find our the unit. When we found it, there was already a lock on it. I went back to the office and told the gentleman. He walked to the unit with me and then said he'd have to call his manager. We walked back to the office where he called his manager. Apparently, the unit had been rented and there was nothing left in the size I needed. I was told I could rent the next size unit for $20 more a month. Given the inconvenience we'd experienced I think I should have been given that unit for the price of the smaller unit. I was told that I would have to talk to the general manager, but he wasn't until the next day. We had to load everything back into the truck with nowhere to take it. This was completely unacceptable. I now have no place to store my classroom items for the summer. I tried to return the lock I was made to purchase and the gentleman didn't know how to do it. We had also tried to have a propane tank filled and the man working wasn't certified to fill it. How can you leave one employee in a store who isn't able to actually run the store?
Beth McGinley
|
Premières impressions
Évaluation :
5
Felt very safe and my belongings were kept secure.
Rachel Wages
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eronda Williams
|
Premières impressions
Évaluation :
5
The staff was was very friendly and helpful !
shay gourdine
|
Premières impressions
Évaluation :
3
We have had our 41ft. fifth wheel with the on the eastern blvd. with u-haul for 4 years. We and everyone else in the covered storage had a break-in. They called and took care of the repairs. That was a 1 to 1 1/2 years ago and everything was ok. There was a second break-in in a few units but the people were not notified. We had to call the owners of the motorhome next to us and they didn't know about it. We sold our RV Satuday and went into the office to let them know. We have never been late on any rent. We usually pay one year in advance. The young man that waited on us came in and out the front door twice and never said a word to us. It was not very busy when we went in so we waited our turn. When we got to the counter we told the young man there that we had sold our RV but we were going to purchase another. Knowing that the covered storage was less than half full. I asked him it he could reserve our spot ( it took us 2 years to get slag put over the mud in that space) His response was NOT GOING TO HAPPEN. I would think that a company that had loyal paying customers would be a little more courteous. I could have understood if they had more RV's but this was just rude. People need to be trained in how to talk to customers. This man needs an attitude adjustment or just fired. I don't usually respond like this but I was just shocked at his response. I'm not man . I just feel sorry that this man is so miserable and he will surely cost you customers. Thank you Debby
Scott or Debby McLauglin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leckra Jordan
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sandra Hodge
|
Premières impressions
Évaluation :
1
I had the worst experience ever!! When I arrived the guy at the desk didn't even greet me as I walked up. He had his Chick-fil-A on the counter eating. And still proceeded to eat throughout my whole purchase, it was so unprofessional and just rude. Then when I asked him about any specials on the storage he asked me if I could buy him some wings and he will see if they have any specials. Super unprofessional I was so stunned. After moving that evening, I arrived to my storage unit, and to my surprise they forgot to take the lock off of our unit. So we had to find a friend to keep our furniture safe until the next day. It was such an inconvenience the whole thing. I'm just really appalled and upset!!!
Alexis Reese
|
Premières impressions
Évaluation :
3
U Haul Units available are too far from dock for large furniture. Uhaul needs more than one way to get to units . Staff were nice and accommodating.
Laura Clemons
|
Premières impressions
Évaluation :
5
Great!
Wendy Coleman
|
Expérience générale
Évaluation :
4
S.O.
Keona Sales
|
Expérience générale
Évaluation :
5
I never had any trouble with my unit. Brad and his staff at U-Haul were always very helpful when anything was needed.
Cara Broderick
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Expérience générale
Évaluation :
2
The facility was nice and organized but the staff is very rude, display poor customer service and not welcoming at all from the manager down. I had a good experience once when I went in before.
Lashundra Barton
|
Expérience générale
Évaluation :
5
Excellent facility, great staff, clean and secure
Allen Hyde
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Expérience générale
Évaluation :
4
The associate was very informative and gave wonderful service. I love this U-hual better than any in the past that I have used. Thank you guys for all the help you gave me and my family.
Roshonda Sankey
|
Premières impressions
Évaluation :
5
Very helpful very nice to deal with
richard nemetz
|
Premières impressions
Évaluation :
1
I reserved storage space and when I got there, the size was not available, they had to give me 2 separate spaces that were not together. I was very disappointed
Mary Middleton
|
Expérience générale
Évaluation :
5
Great Experience
Fernando Lassiter
|
Expérience générale
Évaluation :
5
I love this place
Tonja Spurlin
|
Expérience générale
Évaluation :
4
Gentleman that waited on my was professional, thoroughly explained pricing and policies of U-Hall.
Charles Lewis
|
Premières impressions
Évaluation :
5
Uhaul really came thru for me I would definitely choose them again
CHERYL SHELTON
|
Premières impressions
Évaluation :
2
The access pad key swipe was broken and need more clerk to managed the morning rush.
JEROME BENDOLPH
|
Expérience générale
Évaluation :
5
Everything was Excellent
Tommy Lamar
|
Expérience générale
Évaluation :
1
It was poorly ranned facility. The mngr was rude. Moved in 6/8 and decided to move out on 8/8. Wasn't able to move till 8/9 and they want to charge me the for the full month. That's robbery.
Adrian Allison
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Expérience générale
Évaluation :
5
Thanks
Southern Poverty Law center
|
Expérience générale
Évaluation :
4
Excellent
Kathryn Howell
|
Expérience générale
Évaluation :
4
Clean Facilty. Employees knowledgeable of products and helpful with finding suitable accommodations for my needs. Customer service was friendly.
Regina Keys
|
Premières impressions
Évaluation :
5
No comments
SYLVIA BENDOLPH
|
Expérience générale
Évaluation :
5
Great Customer support through dropping off the trailer to setting up storage.
JIM CONKLE
|
Expérience générale
Évaluation :
5
Fast service. Friendly staff.
teresa stewart
|
Premières impressions
Évaluation :
1
ALWAYS too few staff at this site to provide the level of customer service that the U-Haul brand & marketing communications leads customers to expect. This INVITES customer disappointment.
PAUL VAN FLEET
|
Premières impressions
Évaluation :
5
The people in the U-Haul were wonderful, so very helpful and kind. I would recommend this U haul place to anyone. Keep up the good work. Kindness go along way.
sherry white
|
Premières impressions
Évaluation :
5
The csr was very professional. He was getting the customers in and out. Very warming and caring individual
MECHELL NEAL
|
Premières impressions
Évaluation :
1
When I reserved storage space with an agent over the phone I was given inaccurate information about the size of the unit. Because of this I was forced in getting two units which will be costly to me.
Deanne Cleveland
|
Premières impressions
Évaluation :
5
Staff were very helpful, friendly and courteous. I highly recommend this location.
Douglas Tillery
|
Premières impressions
Évaluation :
5
Our first time renting storage space from UHaul and the prices were affordable and even earned the first month free!!! Customer service is stellar!!
Mayadees Reyes
|
Premières impressions
Évaluation :
5
Having a storage unit at U-Haul was a wonderful experience! The facility was always well maintained and the staff was always friendly and very helpful!
CORNELIUS MCWHORTER
|
Expérience générale
Évaluation :
5
The staff went above and beyond to help me. Awesome awesome.
Bernard Burton
|
Premières impressions
Évaluation :
5
Great!
Richard Kelly
|
Premières impressions
Évaluation :
4
Short-staffed almost always, but when it’s your turn, the service is good.
PAUL VAN FLEET
|
Premières impressions
Évaluation :
5
I will most definitely do more business with these guys
Andre Crawford
|
Premières impressions
Évaluation :
4
Units are too small. I jad to rent a 2nd one. However, the attendant was great. She went the extra mile to find one close. Thank you also for the one-way trip s Special...one month free. As movi
damian laster
|
Premières impressions
Évaluation :
4
No comment
AMY COLVIN
|
Expérience générale
Évaluation :
5
I enjoyed the time that I had my merchandise in that facility everytime I went to make a payment when you walk in the door every one say hello welcome to uhaul how can we help you.
bernisha Peak
|
Expérience générale
Évaluation :
5
Awesome
Rodney Brooks
|
Premières impressions
Évaluation :
5
Everyone went above and beyond with excellent customer service!
Gabrielle Chandler
|
Expérience générale
Évaluation :
1
My experience with the customer service person, Christal Chapman was horrible, she was rude, unprofessional, disrespectful, and not well knowledgeable. I discussed my concerns with the manager.
Walter Brutley
|
Expérience générale
Évaluation :
5
Preston Taylor is an excellent manager with great people skills.. Keep him forever.
Scott Mclaughlin
|
Expérience générale
Évaluation :
5
Wonderful staff.
SHARON RICHARDS
|
Expérience générale
Évaluation :
1
The Customer Service Agent, Christal Chapman was very rude, disrespectful and unprofessional. I have never experience such outrageous behavior. I plan to have a face to face discussion with the mgr.
Walter Brutley
|
Réservation
Évaluation :
5
This is my U-Haul location of choice, EVERY TIME I need anything to do with storage or moving!
Patsy Guy
|
Expérience générale
Évaluation :
4
The customer service was great!
Albert McCarroll
|
Réservation
Évaluation :
4
Staff very helpful. Facility is clean. Like variable dock heights at loading area.
Andy Farquhar
|
Expérience générale
Évaluation :
3
When closing out a storage someone should be avail to make sure it is closed out properly so that customers won’t continue to be charged.
LASHANTA DAWSON
|
Expérience générale
Évaluation :
1
Customer service at the actual location was horrible. (The manager)
Earlisha Johnson
|
Expérience générale
Évaluation :
5
Great place
loretta knight
|
Expérience générale
Évaluation :
5
Such a more positive, much less expensive, more blessed experience than Compass Storage where I was!
Wendy Coleman
|
Réservation
Évaluation :
5
It would be nice if it was light inside the storage room I had to use the light on my phone to see the things I had in boxes.
SAMANTHA ROSS
|
Expérience générale
Évaluation :
3
Numerous times I received notice that my monthly fee was due - and I was on auto withdraw and never missed a payment. Once I was told my stuff would be taken out if I did not pay. You need to fit it
FATHER JAMES DEAN
|
Expérience générale
Évaluation :
5
Customer service was great!
temeria Dudley
|
Réservation
Évaluation :
5
Very good and friendly experience!
ARCHI ROWE
|
Réservation
Évaluation :
5
Very Professional
FREDDIE SMITH
|
Réservation
Évaluation :
5
Wonderful and helpful in getting an additional unit and the manager even walked us to show us where it was. The place was immaculately clean; even the bathrooms were spotless.
Katrina Beverly
|
Réservation
Évaluation :
3
After funds were taken service afterwards was slow or nil. I waited 30 mins (+) to have their lock taken off storage I rented. Employees are pleasant.
Olivette Peterson
|
Réservation
Évaluation :
5
Preston always helpful!!
Mike Taunton
|
Expérience générale
Évaluation :
1
Chris was very rude and not customer friendly at all. I am waiting to speak with the store manager, then corporate regarding my visit on 7-16-18. POOR SERVICE!!
James Smith
|
Expérience générale
Évaluation :
5
This was the best plan for me moving and packing .Everyone I came in contact with from u-Haul was awesome.I usually drive 1 miles myself.But I cannot do because of my poor physical condition .
Denise Ford
|
Expérience générale
Évaluation :
5
Very helpful
michelle belcher
|
Expérience générale
Évaluation :
4
Well maintained facility. Needs to improve continuity of alarm system to avoid outages. Would definitely utilize them again.
James Jacobs
|
Expérience générale
Évaluation :
4
Everything was fine except 2 payments made by us were lost by the employees and a lean was put on the unit. We had receipts of payment, but the checks never cleared. It was eventually cleared.
Vera Anderson
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.