I would give 5 stars but this review is for UHaul as a whole. While the process of getting the hitch was relatively painless and the folks there were great in trying to help us out, the INSTALL process sucked. Or, well, it never happened. I scheduled the install online and would expect that if a location were able to be scheduled, that staff would be available. This was not the case. The location even tried calling around to other nearby locations, none of which had install technicians available. We ended up buying the hitch since it fit our vehicle, but now *I* have to install it last second before going on a major roadtrip. Again, the location was greater, but UHaul services as a whole failed us.
Devon HosmerCustomer Reviews for U-Haul of Zanesville
Testimonials From Recent Customers
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Every one there was super friendly and awesome! Would recommend to everyone! Had a great experience!
Jennifer OliverI was charged for two dolly's and only had one. Please give me back the 12 plus tax. I also received a call on Tuesday that I didn't return my truck at a different location than the other one. Not sure why that was.
Shannon HutchisonI am a little pissed about returning the vehicle a day early and then being charged 40 extra dollars for going over on milage
Shawn Wisemanguys there are always great
Randolph BuchananI had asked the guy here if he could find out why I was charged $357 at pick up instead of the $227 that I was told I had to pay at pickup and he couldn't find me answers either. He did tell me to call 1-800-uhaul and see what they could find it for me or that I could come see his manager the next day to see if he could find me answers.
Vicki GarlandParking could be better for consumer's car's.
REBECCA KELSOVery rude
Brent RileyCustomer service on Pine Street is always great. They have build a great location to help the community they serve. Their customer service is good. That is why I always come back!
Teresa MahonAlways excited service
James VanweyThe workers failed to check the enclosed trailer prior to renting it. There was a huge styrofoam sheet, paper and dirt from what appeared to be house plants it was horrible and not able to be overlooked if checked
Heather CarsonPine St Zanesville. Outstanding service.
steven strunkExcellent service
The animal shelter societyThis company had always been a great neighbors. The employees has always been so friendly and today was no exception. There are a couple of locations we could have chosen to do business with this location. Because of the relationship but we have built through the year.
Ruby KilpatrickNO PARKING
Alexandra BiglerHow can you improve on an organisation that does awesome? Great customer service, good equipment, 5 stars easy!
jody sowersExcellent service
the animal shelt societyEmployees were very friendly and had the answers to all my questions
David MoonPlease keep up the good work. Very professional!!
Jeffery SmithExcellent service à la clientèle. Cheaper boxes would be nice
JUSTIN STULLFast, easy-to-use online scheduling and check in, easy drop off and receipt emailed immediately.
Lisa DillingerCustomer service was great!! The vehicles are well maintained as well!! Overall 10/10!
Brirtney BaldersonBe more informative when customers ask questions.
Bradley Leistno customer parking to leave vehicle while renting
Robert HerronSee above comment, personel at drop off location were ok but that was about it.
Rodger LinkGreat group of staff. Looking forward to the new location.
April gibsonWe reserved a 26 ft truck and was told no problem, but when we went to pick up the truck our reservation said a 15 ft truck and they had nothing bigger which cost us time and money, not happy at all
Robert HoltAll the men that work there are very friendly nice to deal with.
Randall BrownGood customer service
Kaitlyn StillionAll good
jeff mcclainEase of rental was amazing! Staff very helpful and friendly.
Cindy SmithThank you Robbie for everything.
April gibsoneveryone was friendly and it was a great experience highly recommend
Andy DickGreat knowledgeable people and NICE as well! Great facility!!
charles barnumRobbie and his staff are great to work with. We appreciate him.
April gibsonYou could use a bigger place. Awfully crowded. Great business though.
William GarrenGuys at the counter were super nice and helpful
Clarke MaullerNo recommendation to improve. The staff member was excellent and accommodating. The rental transaction was smooth. Merci.
Richard TolliverWe look forward to their new location once it's finished. The current lot is very small.
kent gutridgeService was fast, friendly, and efficient. The equipment was clean and in great condition.
John SchaumleffelRobbie runs a very professional business.
April gibsonI have been using U-Haul for over 40 years this last experience I felt I shouldn't have been charged for the first trailer I rented for they told me I needed to rent it and after driving 350 miles give or take a few Kubota tractor that I told him I was going to haul wouldn't even fit on the trailer I told him what trailer I wanted to get and he said he wasn't allowed to rent it to me because it wasn't big enough so after I got up to where I was going I ended up having to drop the U-Haul that I rented down here in Zanesville and go find a U-Haul up there rented it and had to pay for that also I had to haul my tractor down here drop it off take the trailer back up drop it off and then get to Zanesville trailer and bring it back to Zanesville I'm almost 70 years old with a bad back that was a long hard drive I hate to bitch and I've never bitched before about things because I know how life is but this time it was a little aggravating
ROBERT LAMBERTExcellent customer service
April gibsonThey did a great job of making it easy to drop off.
Craig WolfingerGreat customer service and very friendly. Facility was clean and orderly. Well above average location.
Leslie CampbellI am very pleased with my Uhaul experience. My Uhaul truck was ready upon my arrival and staff was friendly and very helpful.
Gina WilliamsWhat your doing works
Brandy TolandOwner was not friendly.
Brian DolbertThe young man working at the counter, was very helpful.
Renee NewtonNo need for improvement. Excellent customer service
April gibsonMaybe provide a broom so we can clean it before returning it.
Joy StewartJordan and Robbie was really helpful and easy to work with. We would recommend this U-Haul location along with the U-haul U-box again. Easy, reliable and can't beat the price. xx
Amanda Gilbert | Expérience généraleOur uhaul pod arrived nearly a week before expected, which was fantastic! The staff was very quick about having it ready for pickup and it couldn't have been a better experience for our move, thanks!
kathy Souders | Expérience généraleThe facility was very busy with customers when I went to pick up my U-Box, but the staff still took the time needed with each customer to sort problems and meet everyone's needs. I was impressed.
Timothy Obarow | Expérience généraleThe staff here are awesome! After moving cross-country 4 times in 6 years, they are the best Uhaul store I've experienced!
Stephanie Freas | Expérience généraleAfter a really rough go-round with Uhaul during my cross-country move, Robbie and the rest of Zanesville U-Haul were AMAZING-Robbie even personally delivered my receipt to my work! Super awesome ppl!
Stephanie Freas | Expérience générale