Customer Reviews for U-Haul Storage at Broadway South
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Convenient and quick to work with

Évaluation :

5

Thanks for a good storage experience and a great history of truck, van, and tow Dollie’s.

Évaluation :

5

Rojilio was great at helping me with getting the storage unit

Évaluation :

5

The guy that helped me this evening was a pretty smooth cat man I sure hope a guy with that kind of attitude and skills is considered for a promotion in the near future as I believe it would help your business expand and expound exponentially as the guy that helped me the night before on Tuesday evening I believe was unable to even locate my reservation number this guy had her taken care of in no time I know exactly what he was doing and how to do it without all the extra BS good job man thanks

Évaluation :

4

Over priced!

Évaluation :

5

The month free rent when you also rented a truck is what sold me and kept me from going to some place that would have been less expensive. That's a great program.

Évaluation :

5

Very helpful. Appreciate the personal and professional assistance.

Évaluation :

3

I had no contact with the office or employees, so I cannot comment on that. Unfortunately we had an issue with water in our unit multiple times, which is why we decided to move out and find a new facility. We will likely be moving into another UHaul storage unit but choosing climate control this time instead. I did send an email to the management staff regarding the water, but never received a response.

Évaluation :

3

The latches are rusty and sometimes difficult to open. Had a roof leak in unit 56 which wrecked boxes of paperwork.

Évaluation :

5

We have purchased other products and services from this location before and they have always been great. The person who assisted us was friendly, helpful and just fantastic.

Évaluation :

5

Great experience. Awesome service. Thank you all.

Évaluation :

5

No words to express. Hands down. Great job all of you guys

Évaluation :

3

I need summer to call me asap as she signed me up with the unit and it was let go to James which he was never there untill he stole my unit cut off lock pretend it was his stuff and was never there it was in his name because we rented the truck and storage people said truck in his name so is unit but I been the only 9ne there he never was ever I have keys I had code he never knew it so as far as I'm concerned that theft do have summer call 0leade 507n722 5558 as also all info numbers emails all in my name so not sure how he got to be in there to begin with Jennifer

Évaluation :

4

It was a little challenging to make an online reservation but the gentlemen in the Uhaul facility in Rochester on Commerce Drive made it SO EASY!! He was a lifesaver, I am very thankful to him for simplifying a complicated undertaking for me.

Évaluation :

5

I called earlier in the day and got a representative from a Uhaul central scheduling service. This was unsatisfactory. The operator was not helpful and did not have good information about setting up my account. Later in the day I was able I get through to the local facility in Rochester, Mn where I wanted to rent the unit. Chaz was great to deal with and got me set up with the storage unit I needed very efficiently.

Évaluation :

5

Employees very helpful. Commercial drive uhaul is a beautiful facility

Évaluation :

5

Mustaf was very helpful and courteous throughout our transaction

Évaluation :

5

2 guys working were very friendly and helpful!

Évaluation :

3

I hated how dark it was and the doors frozen shut by the snow piled on the doors.

Évaluation :

4

The staff at U-Haul was extremally friendly and helpful. The storage area was well maintained.

Évaluation :

1

Had multiple poor encounters with staff, who seemed more wanting to look at there phones than wanting to help the customer. My first interaction of purchasing a storage unit didn't go well, the unit I was assigned was full upon arrival, after this I was called twice due my direct payments being mishandled by the front desk staff. The one good interaction was with Ira, who was calling me to collect my second mishandled direct deposit. Ira was very nice, after I gave him a piece of my mind on the multiple mishandlings and ineptitude of the other employees there. If I were you I'd give Ira a raise, he seems to be your best employee.

Évaluation :

5

Very tentative and helpful staff!

Évaluation :

2

I went to the store to update my information for my shed on Thursday June 30th, knowing my truck wouldn't be there until Saturday. I went to the shed on Saturday and the shed was locked. I had to drive back to the store to find out what was up. The manager could not find the keys to the shed. So we had to be moved to a different shed after we had already opened the truck and had initially started moving it out. When the Uhaul placed the lock they should have checked to see if it was empty! It was rectified but it took over 30 minutes. I was just disappointed in the manager and her attitude after having such a wonderful and very helpful experience in Utica NY.

Évaluation :

5

The only problem was I contacted the wrong facility. So the next day, the Uhaul office hit me set up at the correct facility. After that, everything was smooth. I was impressed with how easy it was to move it.

Évaluation :

5

Colleen was fantastic and personable - fantastic experience overall!

Évaluation :

3

There was drifted snow piled up at the threshold of my unit; this made moving things in difficult, especially since I currently have some physical limitations.

Évaluation :

5

Everyone was very helpful.

Évaluation :

4

Thanks for helpful staff

Évaluation :

4

All was great except being directed to leave the access card in the unit when we ended lease & we were unable to leave w/o card. Staff were helpful & told us we could keep the card ? Confusion

Évaluation :

5

Service was excellent, staff answered questions and very happy with the trailer and the storage unit. Very pleased and will continue to use. Merci!

Évaluation :

5

I was disappointed in the storage unit we were assigned as I had to sweep out a lot of dirt and there was a hole in far back corner I could see light, as this unit was on the end. I bought some foam filler to fix it.

Évaluation :

5

Great customer service ,

Évaluation :

5

Izra has been fantastic. I appreciate all the staff.

Évaluation :

1

Spent 3 hours on the phone with customer service and they kept giving us the run around. Was told the storage would be 24/7 but was closed upon arriving. So much more bad customer service experience we went through it'd take a book to write about. Never using this service again!

Évaluation :

1

Stuff was stolen twice. Security footage just lasts a week which is a joke given that it is a storage facility. Even police cannot see the security footage. Good luck if you come to the storage and find your stuff stolen. Neither did the u haul administration nor the storage facility called me back after the complaint was filed.

Évaluation :

1

They stole all my furniture and electrical appliances from the unit and there are a lot of holes. I couldn't find any solution with you and the theft is a videographer. I have been paying rent for the unit all this past time. Almost a year ago.

Évaluation :

3

Web site was down - almost led me to select another facility. Office at 2907 not open, no sign saying to go to Commercial drive. Web form asks for alt phone number - I only have one phone (personal and work #). Would not accept alt contact because address is same - very frustrating web form

Évaluation :

5

Excellent costumer service, convenient locations, best prices.

Évaluation :

5

Everything was great! Thank you!

Évaluation :

5

Been at the storage unite through 3 or 4 owners. You by far have been the best ones.

Évaluation :

5

Everyone there were extremely friendly and helpful. I would definitely recommend my friends and family to this location. They were awesome in every way.

Évaluation :

3

The unit assigned to me was being used it had a lock on it and we had to call to get a new unit

Évaluation :

5

Every time I went to the storage and had to talk to someone they were super nice and polite they worked with me and treated me with kindness and respect

Évaluation :

2

Had several issues since the first day.

Évaluation :

3

I called your company office on the 31st of March to tell them I have vacated a unit that day. I was told it will be noted. I checked again on the 11th of April because I got a notice of payment reminder. After calling the local number to ask about this, I was told they had no record of me vacating unit.So now I payed a half month for NOTHING. Mike Hofmeister

Évaluation :

4

Everything we great and the staff was super helpful. My only criticism would be some mice pooped on a couple of things. Not sure how you completely prevent that.

Évaluation :

5

Zach is a great manager at Uhaul. Thank you

Évaluation :

4

Staff was friendly. Estimate of space needed was very accurate.

Évaluation :

5

Was unable to get into the storage facility with my card and was never given an access code

Évaluation :

5

We were Very satisfied, we would definitely use again and we highly recommend to others.

Évaluation :

3

Had a room reserved that was on site and heated but when I got there it wasnt cleaned out so sent to different location and both rooms they said were full so we had to upgrade to bigger room.

Évaluation :

1

Don't even get me started........NEVER is the gate closed at the South Broadway location. Anyone and EVERYONE is allowed to come and go as they please...lost $4000 in property, and Uhaul did NOTHING!

Évaluation :

5

Andy and Shane were extremely courteous and helpful.

Évaluation :

1

Break in August 23rd, front gate and side fence damaged, limiting drive in access and allowing anyone to just walk in. Still not fixed. Requested refund, no response, so I moved out. Unacceptable!!!

Évaluation :

4

We appreciate your staff

Évaluation :

5

Great location. Serves its purpose perfectly.

Évaluation :

3

did not feel that the gate worked as well as it should have

Évaluation :

1

Our storage area was burglarized. Although we didn't visit often, twice the main entry gate was wide open. The lock required for use did not secure our belongings! We'd like our money back!!!!!!!!!!!!

Évaluation :

5

Haven't been in there yet.

Évaluation :

5

Good Experience

Évaluation :

5

Your awesome

Évaluation :

5

Fast and easy... right on. Thank you

Évaluation :

4

Your national calling service needs to ALERT consumers who rent space here that the first need to go to the Civic Center Drive location to get registered, and to get locks, etc.

Évaluation :

3

STAFF YOUR SW LOCATION. There was no lock, making us drive to civic center drive location twice. We should charge YOU for mileage. Should be sign at your SW place saying GO TO CIVIC CTR DR. Store. Grr

Évaluation :

1

I was not told where or what storage unit I was in the storage unit I was put in requird me to shovel a 40-50 foot path to get to

Évaluation :

5

I had to go to the north store in order to speak with someone. However every time I did each and every employee I met was very friendly and helped me out exactly the way I needed.

Évaluation :

5

U-haul has been the best in helping keep my things secure and safe. I had no worries of anything ever Missi g or stolen like I have experienced in other places. Thank you for your great service u- hau

Évaluation :

1

Never got a response from company, found a different place.

Évaluation :

3

Too costly to access at evening hours and difficult to access onsite staffs.

Évaluation :

4

Very satisfied with the service.

Évaluation :

5

I rented a storage garage for a few years. Always a clean facility, well lit, and the price was right for such a secure place. I would definitely recommend this place to friends and use it again.

Évaluation :

4

Never saw a staff member on site. Great to have instant access to my things.

Évaluation :

5

This storage facility worked out very well for us during our move. Very clean and well maintained.

Évaluation :

4

I would have liked it if the security gate had been working. It would have felt more secure, though I had no problems. I also liked the location of the facility. Thanks so much.

Évaluation :

3

Still have not heard back from to verify if my contract was successfully canceled. I got one bill with a late fee on it. Left another message, haven't heard since. Not sure what else to do.

Évaluation :

1

Would not help make my due date easier for me to pay. Recieved no refund when I moved out half way through the month.

Évaluation :

1

I would've been better off storing my items outside. The snow from parking lot was plowed in front of my unit which drained into my unit and ruined numerous items. And management didn't care.