Trucks headliner was torn and hanging, the ceiling had food stains and crumbs on it inner fender well was broken and rubbing on the tire during the drive and front left brake kept sticking at lights. first truck i have ever disliked from uhaul and this truck had 197k rough miles on it sadly. but it still got the job done.
Keith M.Customer Reviews for U-Haul Storage at North Division
Testimonials From Recent Customers
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Corey and holli are rock stars.
COREY C.I did not make this reservation! How was some complete stranger able to make a reservation under my account without checking with me first?! Am I going to be in trouble for this? If something happened, would I be held responsible!? I got no answer to these questions, no one could help me; the only question Uhaul is willing to answer is "how are Uhaul so great?" Terrible. Terrible terrible terrible.
Mackenzie K.Cory, and his team are wonderful to work with. They are knowledgeable, caring, and helpful. Jonathan is terrific.
DANIEL NELS H.Cory was great, friendly and attentive to get us on our way quickly! Much thanks!!!
SCOTT D.Staff was great. Went above and beyond
RICHARD A K.Good people
Jerry E.Thank you Cory !
Shane H.Cory runs a great operation! He, and his crew, are a step above many of the other stores I have dealt with over the years.
DANIEL NELS H.Nothing absolutely amazing customer service.
Shae B.More leg room. Do something about this, I am not tall.
Deseret L.Great, and friendly service.
jack W.Holly L. and her team were super helpful. Highly recommended and definitely will return. -OH
Oscar H.The gal that helped me had no customer skills. I asked if I could drop off the UHaul at a certain location in Kennewick, never gave an answer. When I asked again I was told I had to call to find out. Never gave me a number to call. Truck was half full when picked up. Window washers were broke. That was after I filled it full of window washing fluid. This store completely sucks!!!
Tim D.I was very pleased with the personnel that accepted my trailer check in. Great performance and personality!
barry W.Maybe oil up the ratchet on the tow trailer they where alittle hard to ratchet the traps for the tires but overall good trailers
Matthew A.Service was great! Very quick and efficient location. Staff was friendly and helpful!
Kimberly S.The 10 foot is completely useless, as a professional mover the risk is impossible to load heavy equipment with no ram and a useless step that makes loading heavy dressers near impossible
Dylan K.Cory was outstanding to do business with. His problem-solving skills and people skill are excellent!
Kurt L.They where absolutely amazing fast and friendly 🤠
Jayson F.Excellent customer service. Talked us through pur options and made it simple. . Thank you
Evan W.Outstanding customer service! Will definitely use your services again. Troy is awesome!
Kathy M.They did a great job installing the hitch, it just took twice the amount of time that I was told I'd take. But other than that the service was good.
David M.The rear door track needs to be fixed. Difficult to move at the top and bottom.
Robert L.location appeared to be understaffed. There only appeared to be 2 people working (in the office at least) on a Sunday morning. There were 7-10 customers waiting and one guy was working with them while the other guy was retrieving equipment from the lot. The two guys who were there were pleasant/professional and working hard to help the customers. Still had an approximate 20 min wait in line. New guy hooked up my van and trailer. I had to remind him to connect the safety chain from the trailer to the van. Opened the back of the van and there were pine needles all over the place. The U-Haul employee quickly got a leaf blower and blew the back of the van out. Windshield wiper blade on driver side was not completely attached to wiper arm. During windy conditions a highway speed the wiper blade partially detached from wiper arm. Had to pull over and reattach several times during 1,200-mile drive. Van had no wiper fluid in it at dispatch. Had to add my own wiper fluid. I would have assumed that fully attached wiper blades and wiper fluid would have been provided by U-Haul. Visibility degradation is a serious issue especially in winter driving conditions. Other than above issues the Van was clean and operated as advertised.
ROBERT M.The staff is very helpful and professional!
Nicole Z.I have nothing to say that could have been better. You made my life at that moment so much better. Moving is stressful. Thank you for making it a smooth ride for me.
Deana D.very nice crew
Kevin D.Staff was so polite and helpful. Made the experience easy and smooth.
Steffanie S.So convenient for moving furniture or garbage. The staff is very friendly and helpful
CANDY H.Best crew in spokane
Casey J.I really appreciated the fact that they had the equipment that I needed available at this location, that the staff were very helpful and got me in and out quickly and efficiently, tyag the equipment was clean and well maintained, and that I was able to save a significant amount of money over what the same rental would have cost me through a local auto rental agency or a local home improvement store.
Tom M.You need more employees. It was a long wait for a few of us.
Frank P.No issues as always
Keith K.Very polite and courteous staff.
Ronald W.Great experience.
RICHARD H.Very good at communicating on everything. Would definitely recommend to anyone needing anything.
Tee S.Second time using this company, they are professional, efficient, trustworthy, and reliable. Will definitely use them again in the future!
Sara H.Clean new-ish van in excellent condition. Friendly knowledgeable staff. Great experience. Absolutely would recommend!
Robert D.Return was a bit slow but handled very well. They need a nee computer system.
Lisa D.My entire experience was awesome, with special thanks to the helpful employees!
Karene M.Make the app your process demands I use function correctly and seamlessly. Otherwise don't demand I use it until it works properly.
Ray A.All services provided were good. But there is a simple note that forced me to use more distance on the road and thus more time, fatigue, gas and money... The note is that I rented a 17-foot truck. From North Spokane to Spokane Valley. The leasing office up north told me that their office in Spokane Valley does not take 17 foot trucks ...That's why I had to return the truck to the North Spokane office in Division. ..Thank you for your kind treatment
Mahmoud N.I was told I went over in miles and it was $1 per mile (this was not shown when I booked the truck online) I was charged $110 and told it would be $110 and then got my receipt and it was $120 charge.
Kendall L.The computer kept saying the equipment wasn't there.
Terry S.Very fast getting us signed in and out. Appreciated the time factor.
Larenda C.Excellent service à la clientèle
Kevin C.Very professional service when picking up and dropping off.
Floyd B.Everything's & all the workers, customer service nothing to complain everything is right I am really really happy with how they treated the customer as well as equipment I love this company!
Van L.Easy and quick check-in to get my moving van and easy check out when finished. Merci.
Stephanie H.Awesome service. Helped me locate my blown fuse so I could replace it. Fast trailer removal when I was done. Great job :-)
Dane T.I appreciate that when I pointed out 2 mostly minor items that needed fixing that I noticed while driving (after check-out), the check-in person kindly thanked me for telling them, saying that they could only fix them if they knew about them.
Michelle G.Both pick up and drop off went off without a hitch and on schedule, thank you Cory and Wayne!
John L.U-Haul located at 8805 N Division is our "go to" rental location and has been for years. This is due in large part to the wonderful customer service provided consistently by "Cory." Cory is extremely hard-working and efficient, always cheerful and accommodating and in possession of a "can do" attitude. He's courteous and helpful, no matter how much stress he's under. We truly appreciate this gentleman and thank U-HAUL for their discerning hiring practices. Sincerely, M & R E.
Maureen E.Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.
Griffon J. | Expérience généraleAbsolutely loved the 5x8 trailer with the ramp! 2nd time I've used it. Makes loading and unloading much easier. Will ask for it every time I need a trailer. retro fit all trailers!
Dan S.Great customer service, well maintained and great value!
Anthony C. | Expérience généraleStaff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Merci.
Sara D. | Expérience généraleGreat management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.
Sandra V. | Premières impressionsMoving is stressful, U-Haul helped with limiting that stress.
Jeffrey C. | Expérience généraleI was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.
Trisha D. | Expérience généraleMade my move much easier.
Jeffrey C. | Online Move InIt was upstairs & as a senior too difficult for me to use
MARILYN L. | Expérience généraleBien
Christian C. | Online Move InA worker named Eric "accidentally" closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc'd on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.
Joselyn M. | Premières impressionsEverything worked - from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !
GLENN M. | Premières impressionsGM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.
Christopher C. | Premières impressionsI will use you guys again in the future I'm sure
paul s. | Expérience généraleUnfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.
John F. | Expérience généraleThe storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..
Gabrielle F. | Expérience généraleI had to ask for someone to open the units. I couldn't secure my unit without help to lock it up.
Linda R. | Expérience généraleThe only problem I had was this U-Haul facility reserving a u-box at another facility. They didn't call the U-Haul to notify them so they could get one ready, but everything did work out eventually.
Jessica S. | Expérience généraleStaff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.
Casey B. | Expérience généraleThey took care of our storage needs.
Kevin w. | Expérience généraleEveryone was happy to help me
donald l. | Premières impressionsRobert and staff are very helpful!!
dee j. | Expérience généraleI appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!
Kari T. | Expérience générale