Outstanding service from all the staff. They go above and beyond. Would highly recommend this location for all your needs.
James Jacowski- Washington WA
- Oak Harbor
- 98277
Customer Reviews for U-Haul Storage of Oak Harbor
(Drive way is the first right on Fakkema)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
3000 NE Whitney DrOak Harbor, WA 98277
(Drive way is the first right on Fakkema)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
GREGORY RADER | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EDGAR ISSAC LOPEZ | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chris Otto | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ward hastie | Premières impressions- Évaluation :
- 5
The staff was very friendly and accommodating. It's a beautiful facility w/many options for storage and vehicles.
Mary Martin | Premières impressions- Évaluation :
- 5
I keep coming back. Great service and friendly staff.
Mike Bradford- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melody Bright- Évaluation :
- 5
The new facility didn't have many electric outlets so I had to wait by the bathrooms. No fault of the staff, they were absolutely lovely, but it was just really awkward to wait there while working .
Joshua Tax- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melody Bright | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Murray | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
roxanne brown | Premières impressions- Évaluation :
- 5
The people are friendly and the equipment is always in great condition. I rent car and utility trailers fairly often and have looked into buying one but the prices are so good it's not worth buying one
Norman Culver- Évaluation :
- 5
The staff was extremely helpful and answered all of my questions during checkout and also when returning. Return process was quick and easy.
MICHAEL ANDREWS- Évaluation :
- 2
Followed the instruction on the sign when I pulled in to return the trailer. Says to wait with equipment. I waited and waited. Went into the store and the gal was sitting texting, not even look up. There was nothing going on, no customers in sight. She told me to wait longer for the other staff to finish with someone else. I unhooked myself and left.
Mark Watson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LUCAS GRANT- Évaluation :
- 5
The staff were all so nice and friendly. The ubox was a day late but I was given a 50 refund since it was late a day. That is a very great customer service aspect I appreciated too.
Kayla Hilbert- Évaluation :
- 5
the folks we dealt with both in person and on the phone were awesome
David Walton- Évaluation :
- 5
Amber and the crew rock!
Andrew Ragland | Expérience générale- Évaluation :
- 5
Nothing. The young man that helped us was very helpful and kind.
Carrie Shelton- Évaluation :
- 5
Probably could have used couple more containers but don't think we had room for them. Easily under estimated our junk accumulation. My bad. Frustration with the move was not with your service. Thanks much.
Jay Christiansen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric Ryziw- Évaluation :
- 4
Very nice facility with good access but it's lacking one way important feature. It needs a public scale to allow the customers to check their weight and balance.
Kenneth Sousa | Online Move In- Évaluation :
- 5
Nothing I can think of
David Hughes- Évaluation :
- 5
The staff was really nice and helpful. The buildings were pristine as well as the parking lots. Really glad they had flatbed dollys available for customer use.
Roselynn Fagg | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Roll- Évaluation :
- 5
Staff was great. All Helpful and courteous!
Derek Wolfe- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marcelle Skiff | Expérience générale- Évaluation :
- 5
The app was very buggy. It took me 30 minutes and it kept telling me my photos were not good despite my trying everything. Eventually it glitched out and no longer showed my rental despite me not finishing the return. 0/10
Daniel Robinson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sharon Pallerine- Évaluation :
- 5
I went in there in an emergency situation and got the help I needed. With friendly service to boot! I had just bought my son a new clunker for his first car, super cheap because it needed some work. Well, turns out it needed more work than I thought. Getting towed would have cost $600. U-Haul came through with a trailer for under $80. These guys are awesome!
John Lanier- Évaluation :
- 5
Brandon was very good. I appreciated working with him. Thanks Brandon!
Dean Peters- Évaluation :
- 5
Great experience
Greg Tritt | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
dale marrs- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rayno Joubert- Évaluation :
- 5
Your staff are great Ambassadors for U-Haul!
Paul G Meredith Jr- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jamie Willis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rebecca Mausling- Évaluation :
- 5
Thank you Amberrae!
Bruce Stuntz | Premières impressions- Évaluation :
- 5
Very friendly staff, great storage spaces, love space made to drive trailer around lot
Paul Thompson | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leighlah Louis | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bennie Layne- Évaluation :
- 5
Amber and the whole team are always courteous, friendly and helpful! 1st time in the new facility! Wow!
JOEL FINKLE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FLORA WIEGMANN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Eelkema- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Wyatt Berg- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Wayne Surbrook- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARC DAVOUST- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Max Golant- Évaluation :
- 3
The owner Amberrae was less than professional and rude. Upon arrival she greeted us with an inconvenienced "What's up"? As we were paying for the truck her partner came in and brought her food. She stopped the transaction to give him a kiss, say a love you and as he walked out she shouted over me something about the food. Upon return, she came from the truck inside and said "oh you are finally here". I had a 48 hour rental and still had 8 hours left. She came around the counter and said I should have given a courtesy call the night before so she knew if we were coming or not. Why would I call? If it was a concern she should have given me a courtesy call to see if I would be returning a day early or not. I asked if I had a 48 hour rental or not because I was confused why she had an attitude. She said yes, but someone may have wanted to rent it in the morning. But why would it be available if I had it for 48 hours? She proceeded to cut me off when I asked a few questions about the bill. I will not be utilizing this location anymore if this is how the owners customer service is.
Amanda Hanni- Évaluation :
- 5
Amberrae Smit the General manager needs to Fired she's extremely RUDE & hateful I had concerns the she was refusing to help me with when it came to my car on the Transport Trailer that I was towing behind an15-ft U-Haul from oak harbor to Arizona. She would not answer my questions told me to SHUT UP slams the key on the counter & just walks out on me. Then she goes right out and hooks my car to the trailer which those were my concerns that she just went out & hooked up. I mean why didn't she just answer my questions in the first place. The couple right behind me she was just as hateful & Rude to them. This happened on 1-16-24. I sure hope management of a higher authority will see this because she's hurting your business just look at all the Negative reviews about her they are horrible.
Susan Meyer- Évaluation :
- 5
Great customer service thank you
Leobardo Barrera- Évaluation :
- 5
This was an ideal rental of a trailer. The owner and gm treated me very well.
BRUCE SIEGEL- Évaluation :
- 5
The manager is the best. She totally cares for the customer and the place. The units are clean and the property is well organized and taken care of. They totally are customer service! They go above and beyond!!!
norma smith | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
cooper nordan | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Starcia Witthayaphalothai- Évaluation :
- 5
Service was outstanding
lorinda Treiber- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Dunegan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marcelle Skiff | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Eelkema- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Ridle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DONALD MITCHELL | Premières impressions- Évaluation :
- 2
We were charged a cleaning fee even though we left the bed of the truck broom clean. We feel this was inappropriate and will be using other vendors going forward.
Debbie Sanders- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas Weber- Évaluation :
- 5
From the front desk to the person who helped me drop off my U-Haul, amazing experience. They were all helpful, informative, and willing to help. Made the whole experience super easy. If ever I need to move again in Oak Harbor, I won't go anywhere else. Thank you team!!
Olivia Oostra- Évaluation :
- 5
Awesome friendly staff. They exceeded expectations.
Allen Perry | Premières impressions- Évaluation :
- 5
Ez instructions friendly staff and clean facilities. Overall ez 10 out of 10. Thanks you!!!
Raymond Garnett- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Grace Padilla- Évaluation :
- 5
I would like to recommend Oak Harbor U-Haul storage company to all my friends and family. I recently visited and was impressed by the exceptional customer service provided by an elderly gentleman and his coworker. Their professionalism and courtesy were outstanding, and I am grateful for their assistance. I want to thank them and wish them all the best in their careers at Oak Harbor U-Haul services.
ALBERT WOMACK- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Louis Roscoe- Évaluation :
- 5
Very helpful staff. Kudos to Amber and Brandon.
Maria Litrenta | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brittany Waters | Premières impressions- Évaluation :
- 5
Thanks
Laimutis Petkevicius- Évaluation :
- 5
GM was fantastic and helped us with a smile. Very accommodating.
Lois Hunley- Évaluation :
- 5
Best place around and outstanding customer service and attention to detail
Pamela Moore | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lea Burn- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Nancy LeBron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maywah Hill | Premières impressions- Évaluation :
- 5
Have dropped off here several times and they are print and professional
mark adams- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Pelant- Évaluation :
- 5
The only issue is the road leading up to facility. In the dark it is a little hard to see where the road curves. No painted lines and if you were to drive straight you would go into the ditch.
jerry crabtree- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STEVEN MOE- Évaluation :
- 5
Not much. Manager is great.
Ronald Bodamer- Évaluation :
- 5
Excellent equipment, just what I needed
Carl Erikson- Évaluation :
- 1
Worst customer service experience of my life. The general manager should be fired for being so rude and condescending.
Trevor Southall | Premières impressions- Évaluation :
- 5
Wonderful
Mark Davis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PAUL BROWN- Évaluation :
- 4
I have and will continue to recommend this facility and Ms Smith as the manager because of her experience and concern for others and making sure that as her customers we have everything we need to have an effective and easy move as possible members of my church and my community consider ourselves very blessed to have this facility in our area with professionals that knowledgeable and with military personnel who are constantly on the move they can give ideas of things that many of might have forgotten or not thought about. Thank you for thinking about our community. Happy Holidays
Timothy Miller | Premières impressions- Évaluation :
- 5
I got lost on the way in and the employee who I called was very patient and helpful with getting me to the location. 10/10 would return to them again.
Kameron Hanson- Évaluation :
- 5
The whole experience was great, especially the staff. But the new facility is beautifully designed as well.
Patrick Conlan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kirk Trumbull | Expérience générale- Évaluation :
- 4
I had multiple issues with my trailer rental. -Received a call that I was late to return my trailer, however I still should have had another day on my rental. -Attempted to return trailer at 11pm through self-service. Uhaul app could not verify location even though location services was on and the map within the app was showing my location. The alternate location verification method of scanning the QR code on the building would not work using the QR code that says it is for location services. These issues were not resolved by restarting my phone and was clearly an issue with the app. The help phone line was closed for the night. The 24/7 phone line went to voicemail. I've used self-return multiple times in the past and never had an issue. The browser version worked much more seemlessly.
Jacob Durocher- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Hsueh-Mei Y Yang- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Teresa McEntee- Évaluation :
- 5
The customer service was excellent, this uhaul place is awesome!
Sherie Wells- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Heather Koegel- Évaluation :
- 5
Nothing , the Service was great
Andrew Armas- Évaluation :
- 5
The guy working there knows his business ! He's good at his job. Very knowledgeable. Straight forward !
daniel sannino | Premières impressions- Évaluation :
- 5
We were in and out in a flash. The personnel was great!
CONNIE SPRING- Évaluation :
- 5
The staff, facility, ease of reserving, pickup and drop off made the rental process so smooth. I would HIGHLY recommend this location to friends going forward.
Elisa Thompson- Évaluation :
- 5
Excellent staff. Thank you.
Rene Abadesco- Évaluation :
- 5
This the best uhaul rental agency around thanks
Phillip Schrepel- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elaine Hague- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deana Neal- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DEAN TILLES- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jessica Nash | Expérience générale- Évaluation :
- 5
Can't say enough GOOD about this move with regards to Uhaul. Containers actually delivered early and nothing was broken or damaged. Highly recommend these boxes to anyone moving!
Julia Cervantes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin Adkins- Évaluation :
- 5
Whole process was very easy. Friendly staff who showed us everything. Merci
John Zylstra | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gregory Smith- Évaluation :
- 5
Customer service couldn't have been any better and expedient. Very pleased with their efforts.
Louis Diez | Premières impressions- Évaluation :
- 5
The task of moving your belongings miles away can be daunting but using the pod service with U-Haul made it easier and stress free. The staff were very helpful and friendly and my overall experience was very pleasant. I would use this service again.
Shylah Smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeremy Pyles- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Jobling- Évaluation :
- 5
Amber and her crew have been super helpful and professional for the many years I have worked w them. They are a great team.
Ryszard Boilek- Évaluation :
- 5
It was an amazing experience and I was SO thankful to have such a great team from Oak Harbor, WA to Glendale, AZ. They helped me get my U-Haul Box from Washington State to Arizona. Everyone was very professional, helpful and friendly. I was SO happy to get my box this last Sunday! Thank you again for everything!!!
laura rummel- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kirk Trumbull | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jack schwab- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ashley Pierce- Évaluation :
- 5
Easy check in, professional attendant.
stacy Taylor- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
carol odle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Laura Wittmann- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenneth A Sousa- Évaluation :
- 5
again, could not ask for better
John Sheehan- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Susan Soule- Évaluation :
- 5
Nice new facility with friendly staff willing to assist with customer requirements.
terry jones- Évaluation :
- 5
Easy process, new store looks great
Gabriel Renville- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Nancy Meyn- Évaluation :
- 5
Fast, easy, and convenient. Very satisfied with the service at this location.
THOMAS ORRIN CADWELL- Évaluation :
- 5
Keep up the good work, and your new facility is very nice. Bob
R Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FRANKLIN JUNO- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Mason- Évaluation :
- 5
The staff were amazing
Kristopher Kerr- Évaluation :
- 5
I love the new security feature. The facility is well lit and spacious. Plenty of size options. The staff are friendly and helpfull. I I don't always know what I need but they gave me plenty of time to figure it out without getting impatient.
Lori Brett | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Aaron Shaffer | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shawna Carr | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SIMONJIT DUTTA | Premières impressions- Évaluation :
- 5
The manager and her staff are amazing. She really helped us out and made everything easy. Would highly recommend to anyone in Oak Harbor.
Andrew Ragland | Premières impressions- Évaluation :
- 5
The staff was wonderful and very helpful and kind
kathleen brown | Premières impressions- Évaluation :
- 5
I was helped mostly by Amberrae and she was incredibly helpful, friendly and on top of her knowledge. I would most definitely rent from this U-Haul storage facility again.
Elizabeth Little | Expérience générale- Évaluation :
- 5
The staff is very friendly and worked hard to get me what I needed.
Michael Flynn | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chris Peabody | Premières impressions- Évaluation :
- 5
Amber and Fred are just the best!
ROBERT RALPH | Premières impressions- Évaluation :
- 5
So far, so good. Liked the free lock.
Gary Christopher | Premières impressions- Évaluation :
- 5
Very knowledgeable and nice staff. New, clean facilities with carts available to help me move items into unit.
Phyllis King | Premières impressions- Évaluation :
- 5
Staff are very friendly. Site just recently opened three weeks ago.
WILLIAM KNIGHT | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amberrae Smith | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
James Connell | Premières impressions- Évaluation :
- 5
Thanks to Fred. He demonstrated outstanding customer service. Calm an thorough!…
JOSE GARCIA | Premières impressionsServices supplémentaires à cet emplacement
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