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Eloise H | Expérience généraleCustomer Reviews for U-Haul Storage of Othello Station
Testimonials From Recent Customers
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This Uhaul dealer is the best! The trucks are always available, the staff is great, and the location is convenient to public transportation. Appreciate you!
Taifa AThank you for a smooth transaction
Gretchen SThe general manager, John I think his name is, was absolutely amazing. Handled any issues with careful concern and mitigated so that myself and other customers had what they needed. He and his staff made something that is already stressful not seem stressful. Thanks for everything.
Jennifer WThis Othello you haul is the most classy place for your moving needs they really care about giving you the most optimal moving experience. I will recommend them to all friends and family.
Richard BThe store is well managed. Everyone I have felt with is great.
REBECCA EWarm and friendly customer service. This is a large facility with many vehicles and many services. And this is my local store. I have used them several times and have been very pleased with my transactions. Je les recommande chaudement.
HELEN TBoth of the employees were great for check in and the gentleman at drop off was just the same . Merci
Jessica FEverything was good.
Carnell SPerson helping me was very personable.
steven dExcellent service à la clientèle. Very friendly, polite and courteous.
Katrina HI had no problems, service was quick and easy. Truck was checked out before and after, no problems.
Gladys SThe manager always remembers my name and is very helpful and patient. I rent on a fairly regular basis for personal work and busoness.
REBECCA EBien
Randy BYou quoted one price and charged double and we didn't get the truck we needed.
cheryl gI've used 3 U-Haul locations in Seattle. One of them, I unfortunately used twice. This location was friendly and FAST both times I was in. Are you guys hiring?
Erin GDoing good 👍🏾
mohamud hYou could provide drainage so that the trucks can be washed at the location. The staff is outstanding with a special tribute to Sonnet. The morning person was also excellent, but I forgotten his name (he had two first names, and was Hispanic looking). Both were excellent and I would certainly recommend U-Haul to anybody who asked about Movers - specifically your location. Merci.
Karen CExcellent public relations ❗️❤️
TESS TThis location has great customer service!
Ezra BEvery single time I use your service, and you are pretty much the only game in town, I get screwed over. Your odometer is off, your truck gets 2 miles to the gallon. Literally. Literally. I drove 10 miles and I had to put in 2 gallons worth of gas. You do the math. I'm sick of your lack of employees, the poorly trained and overworked employees. The numerous arduous and specious reckonings with your outdated operating system. I hate it. I wish there was a competition but there isn't. So I just keep getting screwed.
Allison HOVERALL EXPERIENCE WAS BAD AND NOT WORTH THE MONEY PAID. I sent an email about this. 1. Pick-up took 40 mins due to system issue. It delayed my move significantly. 2. Vehicle had less than 1/4 of gas!! 3. Vehicle gas pump issues - had to go to 2 gas stations but still unable to pump gas. Hence, it got more expensive for me because the location charged me more per gallon. 4. Drop off took another 30 mins considering I was second in line because there were only 2 people in the location and the guy Jose talked too much with the other customer and was not very helpful when I reported my issues. (Natalie was good though but had limited authority)
Gail VThe inside of the vehicle was clean. It would be a courtesy to wash the outside of the vehicle before passing along to the next customer.
Cynthia DSonnett had amazing customer service and was able to help us with storage and a UHaul
Ian LIf they need to move staff I will recommend to use U-Haul.
BAHTA KSonnet B. Was excellent ¡!!!!!!!. Thank guys n gals.
Donald dCustomer service was very good and the truck was clean and worked fine although the engine didn't sound very good, it did the job
Pamela BThe only reason that I went to this location was because none of the closer location had the equipment that I needed
tracy rJohn and his crew are great.
Stephen RGood service
Nathan CI ordered a furniture mover. Not only did I not get it. But was charged for it and not having it made my move much much harder. Second I was charge for gas when I received the truck. It was slightly less than A quarter. I drove 38 miles and put $20 gas but was still charge an extra $30 for fuel service. Now I understand that she was the only person working at the times and no one came and verified how much fuel was in the truck or was all my equipment I rented was present when I took it. I believe I was over charged and if there were other truck rental for moving I would not come back to uhaul and would not recommend it to anyone in the future.. I did not return to the store location to dispute this is because the move was stressful enough and i do not have the times to go there and argue my side just to get most likely be denied my over charged service and fees.
mohamed aMy experience was very good the people were very pleasant every time I went there thank you uhaul you are a very good company you treat your customers very well
Jeanette J | Expérience généraleThe people working here were very helpful and the process was quick and easy. No complaints.
Don SI tried multiple times to use the app for an after hours return but kept getting error messages about the pictures that it required to take so I was unable to finish the return information. I took my own pictures just in case there was any question. The cargo van I used had a check engine light come on (low engine oil) a few miles before I returned it. I tried to report this through the app, but as noted earlier, the app wouldn't work for me. Other than those two issues the van was clean and reliable and the staff was great. They were very helpful and accommodating. Merci.
guy fMaybe more staff
DaiSean WAucun
ADAL SStaff was great. Thankyou
Kathy SThe staff at the Othello location are very friendly and accommodating. We currently have a U-haul box and a storage unit.
ELAINE M | Expérience généraleFUEL TANK WAS PUNCTURED. I had to drive with a leaking fuel tank across state lines. You really need to inspect fuel tanks - this is the second time this has happened to me. Fuel thieves are a real thing in Seattle. Owner of the location is friendly and very helpful, however I wish I knew the state of the truck before I risked my life driving it.
Nathan CThe staff was really incredible. I was blown away by how helpful and friendly they were. The staff are THE reason why I would recommend this location to others. Amazing customer service! 10/10
Jeremy CSteve and team were great! This is the best and most consistent service I have ever receive d at a Uhaul location.
Taifa HStaff was great. Location was understaffed like every other uhaul location I've been to. They need help. quit squeezing them
John NLittle parking and very little outside lighting to safely return vehicle.
CHRYSTAL HSonnett was so friendly and knowledgeable. Merci.
Roselle KGreat customer service!! Thank you.
Maria RI love the management
JOHN P👍🏼👍🏼
Robert TYour new employee is 10/10!
Irene SGreat staff, friendly and clean location.
Nathan CGreat service and very welcoming, thank you!!
Ashley WI rented 1st time. I very likely this service
ULZIIBOLOR M | Expérience généraleSuper friendly staff. Only minor negative thing is that, this location is far from my apartment. Except that the service provided by them is excellent. Merci.
James MNothing. Service was excellent.
Julie FNo need to improve the customer care, it's perfect, The staff was polite and professional, He made the renting process fast and easy,
SOULEYMANE CManagement and staff are very professional and helpful to all needs, regarding my storage. John the manager is Great.
Jonathan S | Premières impressionsEveryone was very nice. It was a good experience, even on a busy day. Give everyone a raise!
Hannah BEveryone I worked with from UHaul were spectacular. They were all friendly and did a great job. That being said, my UBox experience came with unexpected issues. Firstly, I was told the fork lift at the closest UHaul station was broken the night before I was supposed to load them up. This meant I had to drive double the distance and rent a larger truck to complete my move. So, of course, that cost me more. Then, I was told I had two days (Tuesday -Thursday) to access my UBoxes. I even made sure to clarify that I would be able to access them on Thursday because I knew I had stuff I needed to load up last second. I got one Ubox completely packed and had about half of the other one packed with the intention of loading up the rest Thursday. I arrived Thursday morning only to find out that my UBoxes were already gone with zero communication with me. So, I loaded as much of my stuff as possible in my car. However, I did have to leave a lot of it in Seattle just to replace it once I got to Arizona: This obviously cost me more and really added a lot of unnecessary stress. Finally, my UBoxes were delivered on time. but I do believe that they would have been forgotten if I didn't call in to get a status update. One or two of the individuals I spoke with seem confused on why a scheduler hadn't reached out to me sooner. My sister has actually used UBox a couple weeks before me and she was delighted to have her boxes come early while mine were delivered on the last day. I understand the Duwamish location may be busier but it still seemed odd to have it pushed to the last possible day and with no communication until I reached out. Overall, I think the UBox idea is a great concept but lack of clarity and communication made it all unnecessarily stressful and cost me more than I expected. Once again, everyone I interacted with was spectacular. I just think UHaul hasn't quite refined it's UBox program yet.
Luke WIs very nice
oumer aThe location was not ideal because I have a location right next to my home that never seems to have the equipment I want. So, that's frustrating. More frustrating is that I can't return the equipment to the location closest to my home, which again, would be ideal. I can't figure out why that is not possible in this digitized world. The best part of my experience was dealing with the Individual that helped us, whose first name was "sugar" as written on his name tag. He was polite, knowledgeable, friendly, and extremely helpful with both pick up, and drop off. A true professional, and a strong reflection on U-Haul.
ray bExcellent customer service
Stephanie QPlease make sure customers are aware of which boxes they'll be receiving, wooden or metal. The padlock count is different for each.
Debbie PStaff over charges and misreports gasoline level if you get upset because they take forever to acknowledged you. A spiteful staff member that took 15 -20 minutes to acknowledge me misreported the gasoline content in response to me say that I was leaving and declined to move the truck where he wanted. I said he could do it as I was leaving.
Aaron BThe 24/7 app and website were non functional. The whole process was very frustrating. Wil not be coming back
Aaron BJose was very helpful this morning - thank you!
CARRIE AThank you for the great customer service. Very impressed with everything. Great management
alex s | Premières impressionsI was helped like FAMILY . THANKS.. DERRICK SANDERS
Derrick SThey wanted me to agree, repeatedly, to a minimum charge of $60 if I used my debit card on a 5' x 8' trailer rental for $18,95 as how it was reserved. Why was this!!!??? He said he got this complaint all the time mentioning the word "deposit" and finally offered to run my debit as a credit and it went through at the 18,95 reserved price. If he got this complaint all the time, then why did he have me attempt to have me agree with the $60 debit minumum repeatedly mentioning the word "deposit"? This location is a total SCAM!!! This comment will be copied to every single site I can think of that rates this site.
Matthew CPorque te ayudan entodo lo nesesario
Pedro RTruck was clean in the inside. The girl staff was so friendly and attentive. Hey greeting coming and going was well noted
Valerie J | Premières impressionsBest U-Haul to be, clean and best staff
ABUBAKAR O | Premières impressionsThis is THE right place for all moving and storage needs. Staff and the manager are absolutely outstanding and always more than happy and friendly to work closely with you. I'll most definitely keep coming back to this place because they deserve our business. Thank you John its always a pleasure.
DEJAN V | Premières impressionsJohn and his staff are very responsive and accommodating. They made my storage move in and move out into U Boxes convenient and painless! They really understand the concept of customer service!
STACEY M | Expérience généraleJohn offers exceptional customer service from start to finish. Will highly recommended this storage facility to anyone. Best experience! Thank you John!
barbara s | Expérience généraleJohn is amazing and so helpful.
Aquala L | Premières impressionsNever was able to reach customer service or the manager literally hundreds of times in the 2 years I used this storage. No access to my account online despite being reassured it would be put on so I could manage the account from Minnesota. A TERRIBLE experience with the manager and staff there.
dionne c | Expérience généraleJohn the manager gives an exceptional feedback, very friendly 😊
STEPHANIE P | Expérience généraleThe manager is awesome!
MELINDA G | Expérience généraleGreat staff, even when swamped. Clearly positive vibe created by management and employees alike.
Cielle M | Expérience généraleThe Othello station staff is always very friendly and helpful. Happy to do business with them in the future.
Anne-marie R | Expérience généraleI was use the storage 2 years ago am out my staff I give the key Avery thing but u guys still charge to me am Coll to the manger he didn’t fixed am than am going to my bank to stop charge to from my account.
SEMERE T | Expérience généraleI seen multiple roaches in my storage unit I had to fumigate before I removed my property didn’t want to risk taking bugs to my new place
Chayla T | Expérience généraleStaff provided excellent service!
Betty K | Expérience généraleIf you really love what's in your storage unit, do not use this storage facility. U-Haul of Othello Station facility at 6403 MLK JR WAY S EVER!! It's 24hr access to criminals. Several of us including myself storage units were ROBBED of all our belongings.There is no security at this location. John Stevens, the General Manager, is unprofessional and irresponsible. He actually let's the homeless sleep, and come and go as they please. he seems very shady. Some of the workers at the front desk are very confrontational and unprofessional as well. I have never experienced anything like this in my whole life. WOW!! I was told by two men working at the facility, that it was an inside Job for sure, because my lock was not damaged, it was LOCKED BACK after merchandise was stolen. A thief that was curtious enough to lock my storage back up for me. Note: no one has a copy of my keys, but me. What's so ironic is that i found some of my belongings in an storage locker behind my storage with no lock on it. I lifted up the door and what do you know. Some of my things. Crazy, right? The worst part of this is my daughter's ERN along with her ASHES, were inside one of the boxes that were stolen. Who ever did this, I want you to know that this really hurts You can have anything material of mine, but please bring back my daughter's ERN. That's all I have left of her. I promise I won't press charges. Merci
MAURICE D | Expérience généraleIt was clean and well in order.
Yolanda R | Expérience généraleOvercharged on what contract said……
Zebulon E | Premières impressionsI came to get my stuff out of storage with movers on 7.26. There was a different lock on my storage. There were no notes in the account and I was told it was because I had a different lock on it. The lock that was given to me did not fit on the storage so one of your workers, Rob sold me a lock. I had to have a worker drill the lock off while my movers were waiting. Maybe if Rob wasn't so worried about getting my phone number and asking to take me out, he could have done his job correctly.
falana y | Expérience généraleAwesome experience! I will use and recommend U-Haul to everyone! Also all the workers were in great moods and got me in and out quickly!
JACKY L | Expérience généraleJohn at this location is awesome and he was extremely helpful and kind getting me setup with a storage unit.
Cristopher A | Premières impressionsOthello Station Uhaul is the best. Especially the manager he goes above and beyond with customer service. Thank you Othello Station
Friday W | Expérience généraleCustomer service is the best.
Friday W | Premières impressionsCustomer service is beyond the best. Definitely the number one U-Haul and employee(s) I've been able to rent from, both trucks and storage.
Dane J | Expérience généraleExcellent staff very helpful ,carts are available when I needed them big plus. Thank you so much U-Haul
Marcus J | Expérience généraleJohn and his workers were so kind and he went above and beyond when someone stole my wallet. Everything I needed he saw that it got done. Merci encore.
Grace G | Expérience généraleJohn, I think he is the manager, was very helpful and professional.
Daryl S | Premières impressionsHad multiple issues with the rental vehicles from your company. First vehicle had a broken gas line had to return it unload it into another vehicle. Second vehicle would not drive straight it had a crooked front wheel turned right by itself had to return it unload to another vehicle. Third vehicle kept getting warning lights on the dashboard twice the vehicle would overrev requiring us to pull over and stop the oil pressure gage would peg out when I checked the oil it was sludge had to add oil twice along the way. We are very disappointed and exhausted from the trip would like to be compensated for our troubles. Merci.
DERRICK D | Premières impressionsJohn who helped me throughout my stay there was always very respectful and helpful in anyway he could to make my stay and items taken care of and pleasant to interact with. Thank you John for making this a great experience. GRACE2U
KENNETH J | Expérience généraleNot enough utility carts at this facility.
Marcus J | Premières impressionsSomeone stole my wallet at your storage unit In Othello.
Grace G | Premières impressionsService was outstanding.
Janice Y | Premières impressionsGreat team! Super helpful and kind.
Brian B | Expérience généraleService was excellent. This place is great.
Brian B | Premières impressionsMerci.
Vechel P | Expérience généraleToo many homeless people laying near the entrance to your storage unit. Not good.. Michael was excellent. Richard was also great.
Fay C | Premières impressionsYour staff are friendly especial Jenny and Megan and helpful
estrella N | Premières impressionsWent above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.
IGOR K | Premières impressionsCustomer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene Carlos
Irene C | Premières impressionsJohn is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..
Kristopher K | Expérience généraleGreat service. Am so far very happy with this choice.
Brian B | Premières impressionsNever had any issues and the staff was always very helpful.
Kenneth M | Expérience généraleMerci
Samantha M | Expérience généraleGreat storage
Julious B | Expérience généraleGood people and Excellent customer Services.
Gelcha A | Premières impressionsJohn Stevens makes sure all his customers receive the best service.
Dennis M | Expérience généraleGreat Service’s good customer service really appreciate the kindness and awareness of my needs
KENNETH J | Premières impressionsMy complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.
REGINA K | Premières impressionsVery good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.
Clay H | Expérience généraleBoth Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!
Dennis M | Premières impressionsLater hours would be helpful.
Katrina D | Expérience généraleI had a wonderful experience!
glenda P | Expérience généraleEveryone was helpful and courteous. Never lost Being professional
Clay H | Premières impressionsI appreciated the helpfulness of the staff.
Richard R | Expérience généraleGM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suck
Casey R | Expérience généraleJenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.
Rachel H | Expérience généraleJenny was great! Very helpful and kind. The other employees were also helpful too
Jeff H | Premières impressionsThe manager John was extremely helpful and knowledgeable and courteous to work with.
michael c | Expérience généraleThanks
Delbert M | Expérience généraleI Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!
Bryan W | Premières impressionsThe location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!
Mary E | Expérience généraleStaff was extremely knowledgeable and the owner went above and beyond to help clear my truck. Merci!
Jesus P | Premières impressionsGreat service!
Meagan Q | Expérience généraleSuper nice. Understaffed, but the employees do their best.
Angelicia C | Expérience généraleThese questions are not very relevant to u boxes
Steve P | Expérience généraleHelped me set up my UBox delivery from Washington DC. Very smooth and get service
Eric O | Expérience généraleVery friendly staff!
MASON S | Premières impressionsMy U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.
Kristy C | Expérience généraleWould need a elevator for disabled customers .
karen s | Expérience généraleThe staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.
Lukas L | Expérience généraleFriendly and helpful staff who made the visit easy.
Bradley L | Expérience généraleStaff were very helpful. They quickly positioned my U-box for convenient unloading.
David H | Expérience généraleStaff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).
Cayan B | Expérience généraleJohn and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TY
Stacey B | Expérience généraleStaff was very courteous and efficient.
michael c | RéservationAfter over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.
EMILY W | Expérience généraleGood people
Tracy B | Expérience généraleStorage unit worked great!
caitlin r | Expérience généraleU-haul is the most TERRIBLE company - I will never work with you again!
Kelly W | Expérience généraleLike the staff. Convenient location and rental vehicles are always clean and good condition.
Josephine G | Expérience généraleHad the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.
YVONNE M | Expérience générale