Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone were extremely friendly and helpful. They went out of their way to be accommodating. Absolutely NO problems with the storage experience.
PHYLLIS F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul H
Évaluation :
5
This was my first time renting a U-haul and it was a painless experience!!
James R
Évaluation :
4
I paid for the insurance, got the uhaul stuck extremely slightly and was told I would have to pay $450 to get pulled out of the ditch. Why did I pay for the FUCKING insurance?! Absolute dog shit Uhaul, absolute dogshit
David-Author S
Évaluation :
5
Le client n'a pas laissé de commentaire.
shetara m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaliyah M
Évaluation :
5
Le client n'a pas laissé de commentaire.
VASHUNDA W
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca N
|
Premières impressions
Évaluation :
4
Both, the young lady that rented me the truck and the gentleman that checked the truck in on my return were professional friendly and courteous. A pleasure to deal with. Would recommend this facility any time.
Mike T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlo R
Évaluation :
5
Everything went smoothly.
Donna C
Évaluation :
1
U-Haul Storage on Short Cut Rd., in Pascagoula, MS, has very shady people...2 in particular. My lock was cut off without my knowledge by their staff. No one notified me, mailed me a key, nor was their a valid explanation as to why it was cut off. Sheena and her partner I do believe Jonathan just couldn't fathom as to why my lock was ever cut, even though they are the managers, AND HAVE BEEN since I've stored my belongings at that facility for 4 years. I do pray that I nor anyone I know is in need of a storage facility again because I quiver at the thought of having to deal with that green haired quadraped and her ocular cohort. And when I asked them to cut off the lock that they clearly had replaced, they initially didn't even want to cut the lock, that they put on my storage, that I was never notified about. But Sheena went straight in her kennel and found that envelope with my name on it after she pretended that she had no idea and you could tell that she was making up a story about how it was accidentally mistaken for 114 which is across the hall and before you even get to my storage. Her partner in crime was so nervous the entire time, I thought he was going to faint. It was truly pathetic to see the two of them trying to recover from scheming on a scam. But I will never eeeeeevvvveeeerrrr recommend this facility to anyone for anything. And I may have that guys name wrong...but if you read this you do know that I am referring to you...the young man, not the older gentleman and I am not referring to the younger woman either you two are great! And to clarify...I never missed a payment in 4 years, not one. I have never received a letter stating that my things were scheduled to be sold at an auction, although I don't think that they would have ever made an auction even if I had received a letter. The two of you should go home and repent for your failed sin!
Amy B
|
Expérience générale
Évaluation :
4
Can’t see anything that’s already great.
landy M
Évaluation :
5
Nothing, the manager was great!
Jim W
Évaluation :
1
I have not received my receipt by email they said I would get.
michael w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janie N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
aaron b
Évaluation :
5
A little more trained and prepared cashier
Deanna W
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoAnn H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haley M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Haley M
Évaluation :
1
You dont want this review but you asked for it. I was told the vehicle was as clean if they had done it and thanked. I returned it on time. I have to wait several days to be refunded deposits... For some reason there were several errors in charges and double charges and missing equipment in thier pc... They fixed it I got a receipt. No biggy. My issue is... Some 2 months later I have to block them from my cashapp account because they tried to charge me 113 dollars in my sleep. The charge reoccur and i know because i get a notice that I blocked them. While were here....do you guys wanna stop trying to steal my money? Glad you asked for a review.
Brandon B
|
Expérience générale
Évaluation :
5
Everything was great. I don't see a need for improvement with the staff that was on shift when I rented & location is also great
Barbara C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lindsey P
Évaluation :
5
Excellent customer services!!
MARQUETTA W
Évaluation :
5
Rien
Tamika C
Évaluation :
5
The man working was just excellent
brandy c
Évaluation :
4
The help would not answer the phone.
Cliff N
Évaluation :
5
Valerie did an outstanding job. No improvement needed.
michael r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nadia P
Évaluation :
5
The manager Johnathon made it a very good experience.
Tamara M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G
Évaluation :
4
Great service!
Carolyn M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yolanda m
Évaluation :
5
Le client n'a pas laissé de commentaire.
James J
Évaluation :
4
Le client n'a pas laissé de commentaire.
danielle c
|
Expérience générale
Évaluation :
5
Outstanding customer service I would not go anywhere else love this store and the people in it 😀
lawana b
Évaluation :
1
Worst customer service I have ever seen. I was 2 hours late and they started cursing and accusing me of stealing the trick.
Anna W
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jasmine D
Évaluation :
5
Customer service was excellent!
Christopher b
Évaluation :
5
Rien
Cleather D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharina F
Évaluation :
5
Jonathan B. was the friendliest person and made the experience exceptional. He's an asset to Uhaul.
Tamara M
Évaluation :
5
This manager and trafficking went over and above to help us get what we needed!! Thank you so much!!!
Gary S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert H
Évaluation :
4
Le client n'a pas laissé de commentaire.
kimberly n
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Frank M
Évaluation :
5
Good customer service and friendly people working there.
STEPHEN C
Évaluation :
5
Their customer service was phenomenal. I will highly recommend.
Dominique S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deairiel C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephen C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashonda E
Évaluation :
5
Le client n'a pas laissé de commentaire.
SB H
Évaluation :
5
Very happy with my decision to rent from this U-Haul location. Would recommend.
paul p
Évaluation :
5
Manager there on Sunday when I picked up and returned the truck was awesome
Eric L
Évaluation :
5
Staff was very helpful and accommodating 🙂
kimberly r
|
Expérience générale
Évaluation :
5
I initially made my reservation online for a pick up at the Gautier 1 Stop Pawn location. They did not have a truck for me there so they called to find out where my reservation had been sent. The person on the service line said they tried to call me and had sent me a text, neither of which was true. I did my part as the customer and it's ok if a step was missed or marked as complete but not done on the company's end. Instead of trying to place the blame on me, they could have just apologized and corrected the situation. I work in a service role and I know it's better for the company to accept responsibility for a misstep and make it right. I was late for my appointment time, but the truck wasn't there anyway. The staff at the location where I did my pickup and drop off was fantastic, no issues whatsoever.
Marjorie H
Évaluation :
5
Le client n'a pas laissé de commentaire.
John M
Évaluation :
4
This was the nicest company I ever dealt with that were friendly help help you as soon as you come in had answers if you had questions it was great I always recommend somebody to go there
Justine B
|
Expérience générale
Évaluation :
4
Great customer service and a feeling that your needs are important and handled in a very friendly and professional way..I will definitely be back for business.
Katherine G
Évaluation :
5
I experienced great customer service, everything was explained to me in a professional manner and the sales person was friendly, nice and considerate.
dominick h
Évaluation :
5
Speedy and great customer service
Dominique M
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C
Évaluation :
5
Rien
Danny L
Évaluation :
5
The Staff Was Very Professional.
detrice n
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela F
Évaluation :
5
Only issue was the tire repair notice was not reset. Everything else was good. Center's staff was friendly, and professional. Merci.
MELVIN H
Évaluation :
5
Excellent service. No improvement needed
george a
Évaluation :
5
Excellent service à la clientèle.
angela j
Évaluation :
5
The GM is who I believed that helped me was really nice. He distracted my son and consoled him so I could handle my business.
Reshae M
|
Premières impressions
Évaluation :
5
The Manager Jonathan was extremely helpful. Have a Blessed Day
james a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathy s
Évaluation :
5
Jonathan the GM at this location was amazing. His customer service is out of this world. He is very patient, understanding, and kind. When/if CASA of Southeast MS or myself ever need a U-Haul rental again we will be reaching out to Jonathan at this location. Merci
Terssa J
Évaluation :
2
Truck needs maintenance drive ò
Mary M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel M
Évaluation :
5
The employee who helped me was very was very nice and helpful
Rymario A
Évaluation :
4
Better information about equipment needed to complete storage's
lonnie s
Évaluation :
4
Le client n'a pas laissé de commentaire.
lonnie s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie M
Évaluation :
5
They do good work
johnny r
Évaluation :
5
Yes, Valerie was super helpful and accommodating! Will certainly come back!
Margaret Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristina S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth W
Évaluation :
5
I thank you guys for my overall experience having to put trust in you guys with my valuable belongings. It was a long year but my time is up and I am happy to say I found a place to live. If I ever were to be in this situation again I will most definitely be Uhaul again. Thank you guys so much..
Alicia W
|
Expérience générale
Évaluation :
3
Truck needed repairs
Deborah D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell F
Évaluation :
5
Nothing, I have been using this U haul for years with no problems. Always good people working there and make you feel like you are important to them. Great job as always.
FONTELLO W
Évaluation :
5
They went out of they're way to accommodate me. Very satisfied.
Justine B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyssa A
Évaluation :
5
Le client n'a pas laissé de commentaire.
lola c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber H
Évaluation :
5
Keep doing what you are doing!
richard M
Évaluation :
5
Give Hayden Brister a raise. He took excellent care of me and made sure everything was the way it is supposed to be before I rented from this location.
ROBERT S
Évaluation :
4
Le client n'a pas laissé de commentaire.
LUCRETIA T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen B
Évaluation :
5
Service rep’s were great!
MICHAEL S
Évaluation :
5
Awesome location for pick up and drop off of rental equipment with uhaul
MITCHELL M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zhideya T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Coqueena N
Évaluation :
5
Na
Doella T
Évaluation :
5
Le client n'a pas laissé de commentaire.
james a
|
Premières impressions
Évaluation :
5
Great rates and service.
RIKKIA B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald M
Évaluation :
4
Le client n'a pas laissé de commentaire.
gregory l
Évaluation :
5
Since they have new people working there. They have really cleaned it up, fixed the leaky roof and been beyond nice and helpful.
Frances H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danita D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARQUETTA W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H
Évaluation :
5
Everything was great on both pick up and turn in. Great people working on n both ends made the rental time much easier. Quick hookup and check out and extremely fast check-in. Great place.
Thomas H
Évaluation :
5
Excellent help from Mrs Rebecca and others. Will do business there again
Anthony W
Évaluation :
5
Le client n'a pas laissé de commentaire.
brenda m
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hilda H
|
Expérience générale
Évaluation :
5
Very helpful & polite
Sharee W
|
Expérience générale
Évaluation :
4
Need better locks
Trinitee B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sky H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marion M
|
Premières impressions
Évaluation :
5
I was storing my mother's effects until I could retrieve them. From storage to booking a trailer they were great. One of the guys was kind enough to help me get some of the heavier boxes on the trailer, as I am almost 70, and he was sweet and kind about it. Just a little hand and a little push made all the difference. Everyone was professional and well trained. I had no issues with the trailer setup, all the way back to Idaho. I had storms and high winds, but I don't believe that is in their scope of duties. Everyone was really great and I appreciate everyone's help.
Judith E
|
Expérience générale
Évaluation :
4
Everything was fine!
Tyrone K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darin A
|
Premières impressions
Évaluation :
1
Después q rento los almacenes d uhaul los mismos trabajadores me los liquidaron y no pude poner mi mudanza haciéndome perder 1 día d trabajo
billy r
|
Premières impressions
Évaluation :
5
The staff at the counter was professional, helpful, friendly, and informative.
HERMAN L
|
Premières impressions
Évaluation :
2
This was a make shift facility.
CANDACE M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bradley E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon P
|
Premières impressions
Évaluation :
5
I needed something bigger but the size I got was the only size they had.
ERICA M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Youlander p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Z
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Colleen F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Z
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Caroline E
|
Expérience générale
Évaluation :
1
The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn't reserved in the computer. My gate code wouldn't work. There weren't any units available but I was charged $104 anyway.
Swank H
|
Expérience générale
Évaluation :
5
The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.
Maranda B
|
Premières impressions
Évaluation :
5
I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Je les recommande fortement.
ARY D
|
Premières impressions
Évaluation :
1
The "climate controlled" storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul's storage units ever again.
CANDACE M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ed L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louise H
|
Premières impressions
Évaluation :
5
Accomodates any and all storage needs! 🙂
Amy B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
john m
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Felecia W
|
Premières impressions
Évaluation :
5
The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1 000 mile move was less stressful. Thank you. I would definitely recommend this location.
Karmen B
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
CARDELL H
|
Expérience générale
Évaluation :
5
I will maybe be back for a unit but everything was great thanks
Angela D
|
Expérience générale
Évaluation :
4
Staff where all beautiful people enjoyed coming to the unit
cornel c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
teri W
|
Expérience générale
Évaluation :
2
Those units are awful. I haven't put anything in the one I have.
Doris S
|
Premières impressions
Évaluation :
5
Customer service was very helpful and courteous.
Elsie D
|
Premières impressions
Évaluation :
2
I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252
SHERMAN M
|
Expérience générale
Évaluation :
5
Very helpful.
Larry R
|
Premières impressions
Évaluation :
5
Very helpful staff!
BRIDGET D
|
Expérience générale
Évaluation :
3
The rental process is very slow
Rand B
|
Expérience générale
Évaluation :
4
:)
John T
|
Expérience générale
Évaluation :
4
I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice
John G
|
Expérience générale
Évaluation :
4
The manager and team in Pascagoula was fantastic the rest of your team more training
training there was no communication between them your system is as bad as your telephone assistance helping me
John G
|
Expérience générale
Évaluation :
5
This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can't finish
John G
|
Expérience générale
Évaluation :
5
Le personnel était amical et serviable. A very secure place for storage. I recommend it for storage.
Jean P
|
Expérience générale
Évaluation :
4
great job
Gerald J
|
Expérience générale
Évaluation :
1
Whole lot of inconsistency ...
Erika G
|
Expérience générale
Évaluation :
5
Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.
Bart S
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.