If it weren't for Chris' customer service, I would never have used U-Haul again. Prior to my experience in Yuma I would have said I was proud of U-Haul being an AZ company. My experience in Yuma was so bad, I would not recommend others using U-Haul.
Andy McmahonCustomer Reviews for U-Haul Moving & Storage at Shadow Mountain
Testimonials From Recent Customers
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I’m missing some items from my storage and responded and no one has gotten back to me.
Alyssa RuggieroThis facility was clean. I mean clean clean! The storage manager was always helpful and working in the facility when I was dropping things off. Jen was very knowledgeable and helpful. I would 100 % recommend this location to anyone that needs storage!
AMY HENNING | Expérience généraleJennifer and Amanda were wonderful. Love them
Kimberly Morris | Premières impressionsEverything was good except someone dropped the ball on cleaning the truck before I got it. But they were more than generous and took very care of everything. Go see Amanda or the manager Jennifer they are the best.
Kimberly MorrisAlways a great experience!
John Rileyvery helpful
Dorry ArnoldStaff were friendly and helpful, made the entire process super easy and quick. Definitely recommend this location.
Edgar NevarezI had no issues at the drop off location. Looked very well ran.
ANTHONY VRANKOVICThe staff was very friendly to and very helpful Amanda and Miguel. Their customer service is amazing!!
ROMEL WARDAThey were super quick in getting me checked in and at the end of the day checked out.
Richard BeckThe people working there were extremely nice and so helpful!
Mary WhitmerVictor, Manager of the u-haul location is very professional. Excellent customer service. He should be recognized and this would make my u-haul experience more enjoyable.
Dino MontelongoThe long drive to pick up the trailer was ridiculous!
David RaffoAlways great service with this UHaul location! I definitely recommend them to anyone. Very professional and efficient;)
Jennifer UzarskiKeep up the great service
Frank BlancoNothing. Everything was just fine.
Cathy DavisThe truck ran fine but the windshield wipers needed to be replaced (they were worn out) — also the inside of the windshield hadn’t been clean — looked like someone had thrown up on it Also, wasn’t told what the per mike charge was when scheduled the truck The staff was friendly
Brad LawisSuper pros!
Chris BeckleyFriendly and helpful service upon pickup. Truck was new and in total working order. Easy to get into and out of location. Made the move so much easier.
mary romeoVery smooth and quick pick up
William SanderIts a very efficient location..lots of inventory on a moments notice..flexible customer service. Great relaxed..informed employees.respectful, friendly.and accommodating. Rented storage free first month...free lock..over the top security for a single woman moving herself. Restrooms...dollies and garage unloading in private. At night..well lit and super clean. Only improvement would be add trash cans. Thanks for great service. Just need trash cans
Derri SmithQuick and easy, very helpful and friendly employees
dollie qualmanThe facility was clean and secure. I have utilized the Uhaul Storage Facilities over the last 15 years and they all have been top notched especially this one. Merci.
GLENN SHEARER | Expérience généraleNICE NEW FACILITY ........ VERY SATISFIED .
MICHAEL QUAINTANCE | Premières impressionsThey were all excellent. Thank you so much for taking care of me. It meant the world. :)
Fawn SchiradoVictor and Jen are the best! Their rental and storage facilities are well maintained, their trucks have never failed me, and the storage facility was the best I've used. They go above and beyond for their customers, helping us move from Seattle all the way. I truly appreciate the team! Special thanks to Jen!
Rivera Aleman | Expérience généraleGreat staff at this location.
Ron HillVictor was amazing. Professional all the way and great customer service. Everyone was courteous and hustling! Will be back and will refer others. Thank you, Victor, for everything.
Jim BlytheThe blankets bag zipper was open and empty, a concern of possible claim that I used them when I returned the truck . Luckily no issue raised at drop off.
Yehia SalehTruck rental was awesome! Easy quick and the employees were so chill. Accommodating and available. All u need is a RED CARPET. I rented storage unit and that was very confusing..rental process simple enough but security procedures very complicated..3 key pads. Disarm And arming and lobby access and getting door to building to open ..uNCLEAR AND procedure to enter after hours..frustrating. even called contact person on box..no response. Building NEW AND WELL LIT ANDLOTS OF DOLLIES AND EASY UNLOAD AREAS..BUT THE ACCESS AND SECURITY PROCEDURES..COMPLICATED AND CONFUSING HAVE TO HO BY Facility TO GET BETTER INSTRUCTIONS TO ENTER. ITS HOLDING UP THE MOVE IN. I APPRECIATE THE FREE LOCK FOR UNIT DOOR A REAL PLUS WHEN STORING. THX FOR THE IMPROVEMENT UHAUL.
Derri SmithEmployees there were very helpful and accommodating in every way
Steve Warner | Premières impressionsTape dispenser did not work. Tape was very cheap. Need to return.
Randall BurgeiThey guys that helped me at the desk were awesome. Knowledgeable and efficient. They were also super friendly and that seems to be a rare thing these days. Thank you guys for the help. Yall should give those guys a raise!
Randon Reid | Premières impressionsexcellent
Carlos Rojas MartinezEverybody that I dealt with from pickup to drop off was very nice and professional.
Kirk WoodwardThis facility was very professional and helpful. The employees there went above and beyond the call of duty.
RAFAELA ESPINALKeep up the quality of company
Frank BlancoThe uhaul company as a whole needs improvement with delivering a common message. I often got conflicting info. The experience at the local level was outstanding. Amanda in particular provided stellar customer service. Uhaul and customers would be well served by putting her an upper management position.
Glenn MatthewsCar transport had brakes that grabbed and released when going down a slight grade. This would jerk my tow vehicle violently and I was very worried the brakes would permanently grab.
Donald KautzAmazing customer service and extremely easy rental process of a 10' box van. I will definitely use them again.
Sean WilcoxGREAT STAFF MADE THE WHOLE MOVING EXPERIENCE MUCH EAISER, EVERYONE WAS SO HELPFUL. ESPECIALLY THE MANGER VICTOR ALVEREZ . HIS HELP WAS GREAT!!!!!
MICHAEL QUAINTANCE | Premières impressionsJenn and Victor are the best! Their location is very clean, well organized and very friendly staff. They treat customers as family, while providing great customer service. Their storage location is one of the best I've used. My favorite UHaul location.
Emanuel Rivera AlemanVictor is always GREAT
Matt HowardStaff very helpful. Truck was clean. there was a vibration in the brakes similar to a warped rotor. They found me a truck at another location
Donald BrownNothing I can think of. The service was great!
Renee ToddGreat customer service!!!
MICHAEL QUAINTANCE | Premières impressionsNot much.
DAVID KOTINThanks to Victor and his team. Everything was simple an everyone was so helpful.
Gerald BothaAmanda was superb. Excellent service.
James MaloneEvery time I rent here, the experience is excellent in every way. They always take great care of me! Merci!
John RileyI am fine with all the services you provided me. The verbal reservation was great and the gentleman was pleasant and knowledgeable. Pick up was easy and the selection and install of the drop hitch and 2" ball very efficient. Return before closure was very easy and efficient. Great equipment and personnel!
vaughn sasseThe service was great, the only thing was at this particular location there was a strong sewer smell when you walked in.
Eric FarrVery friendly and helpful
Deb WyattThe Shadow Mountain location was amazing. Great staff! Victor, Amanda and Miguel were working and every one of them helped me in some way. Thanks so much guys!
Jennifer Allman | Premières impressionsTeam was great, Amanda was knowledgeable and efficient. Drop off and check out was smooth and accurate, spoke with victor also who was excellent. Merci.
Stuart DiminieYou don't need to change a thing everything's perfect thank you
NORMAN RICCI | Premières impressionsMost definitely “top service and equipment.”
Thomas BogeStaff was friendly. Got immediate attention and checked out promptly. Bed of trailer was not real clean, but I will check more closely next time.
Tom BerringerAmazing helpful people that work at this location
ROMEL WARDAFast check out, friendly staff. Pick up/drop off was a breeze. I'll keep doing business with them as long as I live near this location.
Khanh DoanGreat service for this role.
Tiffany StebnerNo suggestions, the female employee who helped me was excellent at her job. I had a quick connect to the trailer and was on my way.
Eric AasenVery friendly
David ReimondoGreat team even after closing associate came over to assist me on his way to his car to go home for the night. Great job!!!
Ana MartinezTop shelf service and equipment! 😊
Thomas BogeGreat service and expereince!
John TodaroGreatly improve your app as it did not finalize my reservation request. I went to pick it up and there was no car tow dolly on the local. I asked for the one that was found to be brought to the location I was at. They said that was never done. But I know that I have had it done for me in the past. I thought that was your policy. I manager said that I didn't finalize my reservation request so that was all my fault and they were not going to do anything to accommodate me. What happened to the police that the costumer is always right. That must have went out the window with we will do anything to accommodate you in your move. I will not be recommending that first location to any of my 5000 friends or family members anytime in the future. That location was the one at Cave Creek, Arizona.
Phillip MillerJeni at the storage is racist . She told my moving company that because I had a returned payment that I do fraud and that I'd be going to jail. Very rude every time I called the place always dirty
JESSIEANNA BROWN | Expérience généraleJen was very accommodating and friendly very much appreciated
Paula Anderson | Expérience généraleYou are the best!
Claudia Margarita Pena Gonzalez | Expérience généraleVery helpful staff
Grant Destache | Premières impressionsThe staff was very courteous and very helpful!
melinda point | Expérience généraleHector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike
MIKE SUZUKI | Expérience généraleProfessional facility and job.
Kenneth Cooper | Expérience généraleThere was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.
Ron Cawley | Expérience généraleI never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.
Kenneth Cooper | Expérience généraleGreat experience and highly recommend
ALICIA LEE | Expérience généraleCes personnes sont extraordinaires!
Jeri Tharpe | Expérience généraleEvan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.
elizabeth hack | Expérience générale