The person who assisted me at check out to pick up the truck was rude. She misunderstood my question, was snippy with my questions and was sure to make me aware of her displeasure of me. I think people should have more patience and tact when interacting with customers. Also, the day I rented the truck it was sleeting out and coming down heavy, the wiper blades were missing the clips on both sides and I had to tie them on with a plastic bag to arrive back safely. I explained this to the person who checked me back in and he seemed confused. This time around renting a truck was a very unpleasant experience for me.
Kristin TraversCustomer Reviews for U-Haul at Central Ave
Testimonials From Recent Customers
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The people at the office were all so helpful and efficient. I wish more companies I interact with were so effective and positive. Merci.
Michelle OishiMake sure trailer tires are full of air properly before customer takes trailer and when dropping off make sure someone there to help remove trailer from truck
John FoleyEasy and convenient, thank you.
Kim LeshinskiThe Dover New Hampshire General Manager Tom and his staff are true professionals. Everyone is respectful and courteous and it is apparent Tom definitely knows the business of logistics. U-Haul's always there to help when I need to rent a truck. Bob H.
ROBERT HILLSONWill be using this center again.
Carin SaloniaI'm not sure of the employees name but she has been the associate I've dealt with multiple times at the Dover location. ..VERY personable and competent. She is the reason I feel comfortable choosing the Dover location again and again.
Shauna SiebachThe team at the facility where helpful, professional and friendly. This location is a great ambassador for your company.
Daniel Kenealysimply the best
Dennis ComeauI was very happy with the van. It was comfortable and had cruise control, this was a very pleasant surprise. I would definitely encourage people to use this U-Haul location.
john phelanSpeedy installation, what I believed would take three hours only took two, plus the employees were very friendly.
Elizabeth SealThere wasn't any windshield wiper fluid in the truck. There was garbage left in the cab from the last customer.
Janis WhitneySatisfied
wasiu odebodeTo be honest, our family only uses uhaul, specially the one in Dover, NH. I cannot say enough about the staff and the manager. They're kind courteous helpful. And you can almost see them smiling over the phone. I would recommend u haul to anyone specially Dover, New Hampshire. Merci.
stephanie ChampagneExcellent customer service.
Shawn HousleyGreat customer service by the manager on duty (Katlyn?). Very helpful, professional and friendly.
Steven OsborneWe had no issues and we picked up our trailer quickly. And on the drop-off return, I did not have to go in because they came out and unhitched us. And we didn't have to sign anything. They were quick and pleasant. I would not hesitate to use them again.
Patrick SampsonNothing more Employee did a good job
Michael VietenParking lot was a bit slushy
Theresa OEHMKEVery easy drop-off and helpful.
Ronald ProkopiusThey took care of our electrical repair and concerns professionally!
Bruce BridgesThey were great - an efficient installation, and I think did a great job. Definitely knew what they were doing!
Scott DavisThe staff was super friendly and i had a great experience.
Seth HoffmanVery satisfying no complaints
Stephen batesThe employee was working alone but did a great job balancing the hitch install with inbound phone calls and walk in customers. A++
Daniel BoucherVery efficient operation. And they really do take back boxes without a hassle!
Chester RockCustomer service was AAA. The older gentleman was knowledgeable and funny which helped ease the stress of moving
Michael McleanI picked up a truck out of normal business hours. I didn't enter the facility.
Tom LafleurTom is great
Francis Brutonmake sure all tires are properly checked. the trailer had a bad tire that was worn to the belt on the inside on one area. wasn't visible to me until i made an emergency stop at another u-haul center. lost three hours of travel time. Have photos if requested.
Walter MoultonTom was great; friendly, and helpful. You should promote E-Vehicle hitch installation.
Matthew JohnsonFree coffee? Water? Key chains? All 3 employees I dealt with were kind, knowledgeable & efficient! Very happy!
Jamie RyalsGreat location, great service! Thank you
DANIEL HEHIRNo improvement needed. Francis at the Dover location made things super easy, loaded up a snowmobile & returned no issues!
Nick MilanoSo easy to rent a truck that I thought I must be missing something. Employees were knowledgeable and courteous. Good experience.
Steven GagneThe employees were very professional and helped me every step of the way. Great job!
Mark ThatcherTom runs an excellent facility.
Mark PoyantNothing… the service technician was absolutely the best which was key to my most positive impressions and experience. He processed my rental with expediency and courtesy.
Paul HaffordThanks for not add security deposit... It's was quick, easy and simple drop it off when returned.
Leonard HerbertMileage was off 3 real miles read on truck as 15miled no resolution?
david spinneyCostumer service was great, staff was knowledgeable and courteous. Hitch wan installed in a timely and
Ronald MarchamdFriendly service. Was a quick pickup and drop-off.
William MclaughlinThe windshield was dirty from the inside and hard to see when oncoming traffic was coming towards you. (Obviously driving at night) windows could use a wipe down. And please please pleeeease make the checkout process easier for after hours. Us and another customer were exhausted and the last thing we all wanted to do Was jump through hoops to check out. There's got to be an easier way!
Diann SapienWas a great experience. The staff was attentive and was able to schedule the hitch install right away. Communicated when ready for pick up. Very smooth process.
John oconnorHad us in and out both at the pickup, as well as the return, in just a few minutes. Get people to deal with and will definitely be going there again if we need another truck.
Steven DuguayCrew always good here in Dover. Tom does well with training them .
Robert PeverlyNothing to change great service and staff
RICHARD WASHOKAwesome staff. So friendly and helpful.
Jennifer NilesBe sure to check the text you receive before driving off with the equipment. I didn't see it until I was at my first stop. It is how you check out the vehicle condition and mileage.
Susan E. HannaForm to point out special buttons.
mary deberryI asked questions by email.
William DonnellyThe associate that arranged for my CR-V hitch installation reviewed the available options and put together a quote that was lower than other shops in the area. She was also able to schedule installation 10 days earlier. The installation was completed in half the time that was quoted. Extremely satisfied with the entire process at Dover NH U-Haul.
steven gagne