Good guys works there. Thank you.
Sergy K.Customer Reviews for U-Haul of Downtown Orlando
Testimonials From Recent Customers
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Perfect! Great personnel at the location. Trailer worked out great.
John G.Customer service was awesome! Mr Smith was very professional and consistent! Wonderful experience!
Contrece J.They were professional, courteous and did a good job! We were told it could be dropped at any location in the city, but I received an email later in the day telling me where to drop it off. It was cleared up when I called and spoke with them. My nephew dropped off the van, but because no one was there and he didn't have the contract with him, he took the key home with him. When i was notified I didn't return the key, I got in touch with him to see what happened. The key was returned as I learned the key and truck match each other. The key was dropped off in the morning today. Better communication about returning car when one person paying and the driver are two different people.
joyce J.Got me hooked up on the pick up and unhooked on the return quickly! Great service!!
brent A.This location by far is the most excellent example of providing the best customer service experience. Everyone and I do mean everyone from the service representatives to the general manager are courteous, helpful, organized and responsible employees. I am and continue to be impressed with every single experience I have encountered this facility.
MYEISA C.Gary and his staff are the best!
CHARLENE A.One big issue. The original pickup location did not have the truck. Had to walk to another U-Haul location where my account had to transferred.
Charles P.Overall, experience was great Friendly, and very helpful. Answered any and all concerns my wife and I had.
Delemus L M.Quentin and other staff were courteous and professional
SANDRA C.I made a reservation for a furniture dolly, an appliance dolly, and blankets. When I got there, I was told they didn't have any of the dolly's just the blankets. They were able to find an appliance dolly that had barely working wheels and I had to take it. Needless to say it made my job a lot more difficult when moving. The gas gauge was supposed to be at 1/2 tank but when I got in it it was below the line. I asked the guy said it was fine but they did not record it and I had to bring it back with more gas than when I got it. Unprofessional employees with pants pulled down showing their behind. That's not a good look for a business. The truck was clean and worked fine except for the driver side mirror that could not be adjusted.
Cesar V.I like it just the way it is now keep the great customer service going Gary and staff. See you guys soon.
RICKY H.Pick up was smooth and staff very helpful. No one at the drop off location, but plenty of space to leave the trailer.
Thomas H.The vehicle I rented needed cleaning in the driving area. Also, it needed maintenance in the engine and the the loading area. The door in the back was off track and kept getting stuck and it it opened while I was driving. The engine light was on the entire time and it couldn't go faster than 30mph without sounding like it was gong to blow up. The return process was very poor on the app as well. Very disappointing.
Ashley B.Good customer service
alex H.Radio doesn't work !
TODD M.Staff was very knowledgeable, kind and respectful.
Valerie B.I've booked rental dollies for moving on Dec 10 for my move on Jan 20. When I arrived to the location at 840 S Orange Blossom Trl, there were ZERO dollies available for me. What you can improve? Simple as that - HAVE THE EQUIPMENT ON SITE when customers need them.
Evgeniya G.I came in last minute,desperately looking for any rental available possible.The General Manager was so nice and helpful in all ways,just want him to know he actually made my move stress free.Thank you once again for your great customer service🫡
Annette V.Mr Gary is a great manager he really helps customers when there in need great staff
celeste J.Vehicle had problems with severe shaking on the highway, in addition, the driver side windshield washer was not working; this was a big inconvenience on the salty winter roads.
Jason S.Thank you Gary Smith for making the whole process simple.
Ashraf K.Very misleading. I was notified I could use debit card and when i showed up he said credit card only. If I want prepared for this it would've severely delayed my move .
Taylor C.My truck was ready but they had no moving equipment ready as I requested my reservation 2 weeks prior to picking up my truck
Indiana B.Everything is good 👍
Timothy H.Bien
levenor A.Just keep it real
joel H.The BEST location in Orlando. Customer service always helpful and pleasant!!
TERESA P.The person who gave me the reservation was sleeping, gave me the key I had to look for the truck myself. The truck was dirty and smelly, I had to take the advertisement cardboard out the truck. Didn't give me the right gas amount so I had to verify that I didn't get charged extra for bringing the truck with the same amount it had. If I had t video taped it I would've been charged. It was a complete mess.
Darin C.Perfect
Guorgue G.The drivers side mirror was cracked, making it a bit difficult to see behind to change lanes, but the truck was great! Staff too,
preston D.This location had almost no where to park. I couldn't understand why this was an option to drop off for a discount since the lot was over filled with vehicles. The lot was also dark and dirty. It smelled like homeless people are living on the lot behind vehicles.
Jared C.The trucks check engine light was on and the alignment was all off. Certainly not a safe truck to drive long distances. During the rain it was a real hazard.
Jason P.It's on the corner of a busy street full of crazy homeless people. We were approached by one begging for money. And the lot is crazy after hours with little to no space for returns.
adrian A.The truck was towed in by a towing service. I never saw or talked to anyone at this location.
Juan S.Wonderful customer service, friendly and helpful
Madison R.I think this is more towards the Uhual online experience more than the location. The number on the truck wasn't right. The app sucked and crashed 5x and I had to redo the entire sign in 5x I was there for 45 minutes trying to find the truck which was a completely different number and the people on the phone were not helpful at all. Absolutely terrible.
Gabriella F.Gary was the one that helped me. He has very good customer service skills and knows his job. Thank you for such a wonderful experience.
yvonne M.Maybe just a little more tips
Chad H.Great location, great customer service, clean vehicles, however I found an AirTag tracker in the fabric behind the drivers seat. My phone notified that it was tracking my location. I quickly deactivated it. Very scary as I was a woman traveling alone. I hope it was not put in by a U-Haul worker and just a previous renter- it was wrapped in paper towel and duct tape to dampen the beeping noise. Be careful with the equipment you use. If I didn't have an IPhone I wouldn't have been notified that my location was being tracked.
Vanessa A.Make sure the "gas level" is precise and accurate before one leave the station wherein there won't be any irregularities! Because when not measured it can be a problem to the Customs. My experience the gas level didn't match ! However I put in more than when I accepted the truck. Upon return is when I explained the fact about the level of the gas. Respectfully,
THEO B.Again drop off location was over 50 miles from where I moved too. Drove over 40min to drop off.
Veronica S.Very easy. 👍🏻
David M.Please read above. Thank you, Benjamin
benjamin P.Had a problem with the first truck, called the stote and spoke the the General Manager, great guy, he had another truck waiting for me when I returned to the store. I appreciate the excellent customer service, it's very rare these days. Thank you, Doug Martin
Doug M.Make sure that the equipment is clean and operational
Gerardo Bonet B.The man that set up the equipment was professional and friendly. He made it a great rental experience.
Marcus A.It were a great experience with u-hal
ELIAS R.