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Nelson J.Customer Reviews for U-Haul at Curtner Ave
Testimonials From Recent Customers
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I have been renting cargo vans here for the last 2 years and looking forward to many many more years. Great Job Team uhaul at Curtner Ave!
NATHANIEL D.Couldn't have been any easier and the employees were great.
William M.Good service. I was in and out and it was no hassle
Kaitlyn W.It would nice to see the parking area re-paved and have parking line painted
Lawrence M.U-Haul is my go to for all my moving needs or packing convenient locations speedy service. The people are very very kind and nice.
Maryellen R.Whoever rented the van before I did had a dirty dog on the car seat. The van stunk and there were dog hairs on the passenger seat. Apparently, none of your employees noticed it. After a few hours in your vehicle, my clothes started to smell like a gross dirty dog. That was not cool.
Norman A.The overall experience was easy and convenient. The Equipment was clean and ready for use, but the gas gauge failed to read properly. The gauge remained on "E" from the second day of use onward. Being unable to determine the proper fuel level cost me more than $112 for 20 gallons of fuel for having driven less that 150 miles. Not happy. The team at the center was fantastic in their understanding of my situation.
VIncent V.This is second time renting the 5x8 covered trailer. The first was newer and had more hooks inside. Plus had a door ramp. The second one did not have ramp.
Frankie M.Very helpful staff at this location. I was pleased with the quality of the customer service.
Andrew G.Always great service
gabriel L.The tie down strap for one wheel on the tow dolly was ripped more than halfway theiguh. I couldn't believe they were going to let it go out that way. Huge safety factor. I made them install a new strap before I accepted the rental. What a joke.
Michelle T.I'd recommend you close.
John H.I probably wouldn't suggest U-Haul to anyone after my latest experience which was horrendous, abysmal, uncaring, alarming, dreadful, demoralizing, disturbing, troubling, and unnerving. But as shown me by my recent experience U-Haul doesn't care and this review means nothing to the corporation. It won't even get a response.
Gary B.The service, and the trailer I rented were excellent. However, they desperately need to work on the east side of the lot. The potholes were big enough they had to put pylons in them. I'm just glad I was driving a truck.
Richard H.Over charged me $60 for nothing I went less then the miles given n gave it back with more gas than they gave me
Darnell Jr G.Front service was to slow. Only one person helping customers. Other than, I am satisfied with the rental.
Sirly M.Very easy and fast would definitely recommend
Art P.young gentleman was very efficient and nice
John D.Well, worst experience ever. Reserved a tow dolly for 6 hours. Arrived to pick it up at 7am. Did paperwork and then some alert popped up and said can't rent to me. Associate said I probably had a late fee. I said no, never returned anything late and also, you pay when returning so if there was it would have been taken then. Had me call the number. On hold for 53 minutes, then says sorry call back later and hangs up. Called again, wait time going to be 90 minutes. I then opted for the call back option. Says wait time 15 minutes. Wtf, call backs take priority over people waiting on hold??? Finally get a call back, rep doesn't believe I was on hold that long. Well, I was. She told me the alert was put in because the emergency contact person had some problem with their account. So I am punished for something someone else did? My account was clean. Anyway, it is now 8 am and been at location for 2 hours. Tell associate alert is clear and now can rent. Tells me he has to go hook up equipment and someone will be with me. Waited for the other associates to help everyone else. Finally get to me again. Tells me I have to return it by 1pm. I said I have 4 hours of driving . He says, well you have to have it back by 1. I said I reserved it for 6 hours. He said yes you only rented six hours at 7am pick up. Well, you guys wasted 2 hours of it. Any, I got it rushed like hell and brought it back. No one was mean or anything, but everyone just didn't seem to give a crap. Was pretty much my problem and they could care less. Example, while I was on hold for so long in the store, the associate not once says, wow still on hold and apologize. That's what I would of done. No theys just talk and laugh with each other and pretend I am invisible. Whole experience sucked. I rented stuff before and all have been good. This time it was beyond bad!!
IVAN E.All the guys there were super cool and helpful especially Jose
Yenssy G.The customer service was great. The only thing I'd recommend is a little clearer instructions with how/where to drop off equipment and what to do upon return of rental. That much was a little confusing. But once I asked the staff were helpful
Tyr R.While they were shorthanded they went out of their way to get the customers on the way. I have never had a negative experience with this U-Haul and will continue to rent from them.
Dean S.They did the job at the scheduled time and were friendly.
Douglas K.Friendly, knowledgeable, and helpful staff!
Andy L.tighten up the steering on the truck, it has play that requires constant adjustments. Might check the brakes, don't know if it could handle a panic stop. And the lights!!!! Good God! Drive that sucker down I5 at night in the rain, and then do what's right!
kathryn O.Lot needs the pavement repaired.
bhupinder B.The exit that goes behind the adjacent apartment complex is filled with severe potholes, which may not be the responsibility of this location.
BRYCE M.When I brought my 2022 Ford Bronco Sport in for a hitch install, the guy that installed my hitch scratched the left side of my bumper pretty good. I want to know what you are going to do to fix it, or make it right.
WILLIAM B.The truck's steering was poor and swerved a lot.
Susan A.Very nice employees
DOLORES H.Sent to curtner after alameda didn't have my equipment despite guarantee. At pickup curtner wasn't busy and I was able to get what I needed. At dropoff the line was insane (luckily I could just drop and run). Also annoyed that I couldn't drop equipment off at my destination.
Brian B.I-Haul is a great company; they've got it down.
Chris C.There is a giant problem there. The propane filling station in the last two time I have been there only one person is working. The manager has scheduled badly and is NOT there to cover his errors. Then some guy comes in with 10 propane tanks. And Noone is served for 40 minutes. The first rime this happened we were trying to take the trailer back and the app was not working on the site so we had to wait. 3 other people also were there and one guy wanted to buy tape so he just took the tape and left cash on the counter. Today at 8 30 am 7 people were waiting to check out there rentals and it took over 15 minutes. One guy who rents regularly like I complained this is the worst song with Redwood city. Daniel needs to start prioritizing his customers for the core business. And stop trying to grad extra money from propane and pods because I might need to switch to a different location for pick up..In plain business terms to grab small cash for your business you cost core customers their time which totaled 3 5 hours 1st incident and second. So in essence for me it was a 250 in time lost in wages a d my time to be kept waiting because your business is not being managed properly. I may not be able to afford to do business with your company as it is too costly. Very negligent and inconsiderate.
CYNTHIA H.Nothing service was great.
john F.The staff were courteous and efficient. The rental process was easy. The equipment was in good condition. Cannot suggest any improvements.
Ronald T.Always recommend The Staff is Customer Service— I worked at Nordstrom 26 Years The Team is ALWAYS helpful, kind and Smiling
DEBRA K.Staff was prompt and courteous; pick-up and return processes were streamlined and easy.
Timothy H.The person I worked with was helpful and responsive. Merci.
Roxann B.Merci
Rohullah J.My experience was great and this is the second time I've used this location so I would come back again
angel M.He was working alone but maintained his professionalism and friendliness.
Mark H.I've always been lucky having a very smooth transaction here I come by throughout the year as a repeat customer as I often rent a motorcycle trailer They are quick friendly and transaction is easy and they ALWAYS have a trailer! The location at The Alameda is the one I used to go to as it's closer but transaction there have been very slow and it's hit or miss if they have a trailer available
RONALD V.There are so much things need to be improved!! 1. My uboxes arrived late. Actually it arrived on the predicted day, but the received location updated status on the next day, which made us can only arrange the delivery the day after that. 2. The delivery process should be improved. Before they sent out 2 boxes, I received 3 phone calls asked me to confirm the shipment. It seemed they didn't have an efficient communication system. Also the shipping status didn't update on time until I contacted U-Haul support. 3. After all move-out process has finished. The uhaul location didn't update to finished status until one month later! The first time I contacted uhaul message support said I still saw storage account on the website and they asked me to pay fees. The lady said she only needed to cancel my auto-pay even though I confirmed with her if I have finished all step. It was a wrong solution. I think some employees may need more training. 4. After 3 weeks I found the storage account and due payment were still there. The most weird thing is the storage location was changed to Atalanta state which is totally different with my San Jose location. After several round phone transfers thank goodness I finished got contacted to the place. Thank you so much for all employees that finally help me cancel the account. But they also found there's a different email address has linked to my order which I didn't recognize. 5. The receipts are disordered. I received four $0 receipts and can see two more $109 finished order online which I don't know. It seems no charge on my bank card though, but still confused. 6. The best part is for the moving help companies. Both of them are super efficient and helpful. Merci.
Ruochen Z.Excellent
Frank A.Appreciate the team's effort to deliver service even with a power outage! Friendly and helpful throughout the process...
Oscar B.Very easy process.
Carmen M.This is a great location.the truck I got was an out of state vehicle and new end of life but stt did the job
Mike V.All went very smooth. Moving is a highly intense stressor. Having a worry free rental experience is a blessing. Thank you to the U-haul Team.
Scott H.Very efficient customer service, short wait time, helped hook up the trailer and was out of there quickly.
Hayley C.Rented a auto transporter by am, drove at night locally and got pulled over because the transporter didn't had license plates..I was investigated by police as I stole the equipment..had to show contract and all types of documents to prove I had rented it legally, they and checked the vin # by several local polices..very frustrating
Jose G.Great costumer service.
EDUARDO D.When I return the van, I understand that the fuel gauge was a little bit under 1/4 of the tank, but I should not be getting charged 4 gallons of gas for only 24 miles driven. That's 6 MPG. Ridiculous. The website advertised the van's MPG is 18. The math is not mathing. I will not be renting a U-Haul next time I'm moving.
Thanh Thao L.I along with other customers waited to rent vehicles a ridiculous amount of time. Almost 30 mins. Customers had to go get the employee who was outside to tend to us. After being notified, he still kept us waiting. Upon returning another employee took a long time with a customer and kept myself and the customer behind waiting. He didn't acknowledge us. After waiting almost another 30 mins he finally said I could go outside and the 2nd employee would assist with the return. Please review your camera footage and see how your customers are greeted and assisted. This location used to have great service. Your current employees are horrible
Vanessa W.My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.
Sadia A. | Expérience généraleI had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.
Athar S. | Expérience généraleThe team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks
THANG N. | Expérience généraleFriendly staff and helped me break the lock to which I had lost the key.
Praveen K. | Expérience généraleI had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits
Kate C. | Expérience généraleBien
Xiaozhu A. | Expérience généraleNice staff
Joanna T. | Expérience généraleStaff was friendly and knowledgeable.
Joe S. | Expérience généraleThe person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we've had with U-Haul since beginning our move from Austin, TX.
Nicole O. | Expérience généraleI tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...
Katie O. | Expérience généraleIt's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.
Zhou W. | Expérience généraleFriendly service.
Victoriano F. | Expérience générale