Nothing I can think of. It was a great experience and I am looking forward to renting from you folks again soon. Thanks so much.
Terry B- Maine ME
- Waterville
- 04901
Customer Reviews for U-Haul at Elm St
(Rt 201 & 104)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
34 Elm StWaterville, ME 04901
(Rt 201 & 104)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 3
Unfortunately, the van I reserved had its battery drained due to having a light left on. Emily, the manager at the Uhaul was awesome though. She helped jump the van, but it still did not work. She than traded in a new van for me, when it did not stop. She was very patient with me and helped me out through every step of the process.
Arturo M- Évaluation :
- 5
Honest, helpful and friendly
DOUGLAS W- Évaluation :
- 5
Everything was great
Denise F- Évaluation :
- 5
The staff member I spoke to was very efficient and professional.
Kala F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Django M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kenneth B- Évaluation :
- 1
When someone picks up a pick up truck, the snow should be shoveled out of it. And when you asked for extra days and they say they can't because it's a reservation that nobody comes for and then you go back and tell them to reserve it after the allotted time, but they give to somebody else, who didn't reserve it, that's bullshit. I lost a $20 000 job because I thought I was going to have it today. I'm done with Waterville U-Haul. I'm gonna start using rider from now on and my company that I own city General contracting.
JASON R- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Richard M- Évaluation :
- 5
26’ truck had under 5k miles and was in great condition
Kenneth D- Évaluation :
- 3
For this rental I used mobile pickup, which took around 90 minutes to get it to work. As I was approaching the location's driveway, the app picked up my location. However, it was only a moment or so, then it was gone. I attempted to do it again - many, MANY - times. I even chatted with two agents. They were unable to help me. I walked all around the location trying, yet it just would not work. I was about to cancel the whole thing, but decided one more time, to try on the website and it (finally!) went through and I was able to get the truck. I noticed as I was waiting all that time, that several people had returned vans and left them in front of other parked trucks. I would feel bad for anyone who could get their rental due to that. Also, there was an issue with the way the truck was shifting from Park to Reverse or from Drive/Neutral to Reverse. It was just skip right over Reverse and immediately go to Neutral from Park, or from Drive to Neutral. It is something that should be checked. Thank you very much. Lori Quadros
LORI Q- Évaluation :
- 3
Trash/stuff blocking the key drop off box, saftey Hazzard
Patti S- Évaluation :
- 5
Attendant gave excellent service on pickup and dropoff of vehicle
richard c- Évaluation :
- 3
RV was not swept clean from prior rental. Lights were not plugged in when trailer was connected. No receipt provided for shipping materials purchased on site.
Brian M- Évaluation :
- 5
Snow removal, other than that excellent service
Andrew n- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Steven D- Évaluation :
- 5
Customer service is very good, Emily met all the needs that I had for my U-Haul experience, very pleasant and right to the point. She deserves a healthy raise!
albert r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Matt B- Évaluation :
- 5
The Waterville staffer Emily went out of the way to get me a 6x12 trailer on 24 hour notice. This is the second time I've used the Waterville U-Haul for trailer needs. I have always had great experiences with this location..thanks
Edwin L- Évaluation :
- 5
There was a new guy training and the store was much busier than I had anticipated. The young lady that seemed to be in charge was an incredible force of energy. She took care of everyone and everything while training the new guy! 5 star experience, highly recommend.
Ken C- Évaluation :
- 4
Everything went as expected, good trailer, towed well and did exactly what Birthday needed it to. Love U-Haul.
joseph c- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andrew L- Évaluation :
- 5
I use this place alot.. always great
ROBERT B- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
michelle g- Évaluation :
- 5
the location I went ... the Lady and gentleman were so nice ... so helpfull .. I am really glad I went to this location. thank you for your time and patience ... I would definitely recommend this location in the future.
Carla P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patrick R- Évaluation :
- 5
The customer service people were friendly and helpful.
Karl W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andrew L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Clyne B- Évaluation :
- 4
The lady that waited on me was EXCELLENT. Professional with a nice personality.
mark M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert F- Évaluation :
- 2
Reserve mobile pickup 15 foot truck on Friday. Showed up on Sunday to pick up and nobody had put the keys out. Called uhaul and they said to come back at 9 when they open. Asked for the $50 reservation guarantee and said they would. Got there and had to pay full price. Had to pay my movers for an extra hour cause truck wasn't ready. I'll never use uhaul again.
Daniel C- Évaluation :
- 5
Really nothing they have it ready when you arrive Great place no hassle I'd recommend them highly.
Daniel L- Évaluation :
- 5
Attendant was very nice and helpful. Very good price for trailer rental, and it worked great.
mike m- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Hubert H- Évaluation :
- 2
Your coworker when dropping off equipment was very rude and I was not pleased at all.
Melissa W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Naomi P- Évaluation :
- 5
The vehicle that I took might need to be checked because I had to really press on the gas in order to get the 10' van to speed up and sometimes that would cause a sudden jolt forward. Other than that the u-haul was great.
Virginia W- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Jeff H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arthur B- Évaluation :
- 2
This is the second time, my husband and I have shown up to get a uhaul rental at opening and no one has been there. Both times we have had to call the direct number to uhaul and get them to call the manager to find out where someone was. My reservation was for at 9am. The woman showed up at 9:22am, non-apologetic. I mentioned the 50 reservation guarantee and she said she knew nothing about it. Then later in the conversation she said well I had 6 more minutes for the 50 dollar guarantee. Someone at customer service or the woman changed my reservation to 9:30. I showed her my email confirmation stating 9am. She said I would have better luck contacting customer service. Horrible service. Dom is one of the few competent workers you have at this location. Give him a raise. I would still like my 50 doillar guarantee issued back to my card.
Amanda H- Évaluation :
- 5
Dominick was most excellent in every way. Helpful advice plus expert skills in getting me on the road with the right equipment to get the job done. Very satisfied in every way.
Eric S- Évaluation :
- 5
Rien
Daniel L- Évaluation :
- 3
Dropping off was no problem
laurie w- Évaluation :
- 4
This is a hard rating. I couldn't answer "YES" or "NO" to: 1) Was the equipment clean and well maintained? and: 2) Would you recommend this location to a friend? It would be easier to rate with a number system as: 1-10. The van was clean inside but pretty dirty outside, and both front seats were ripped, which was really ok with me, I didn't rent the van for its' looks. The major complaint I have is that I only drove the van 4 (That's four) miles. When I filled it up before returning the van, It took 5,26 GALLONS. I didn't really expect 20 miles per gallon! I was hoping for at least 10 MPG which would still be pretty bad. I didn't have a really heavy load. THAT"S LESS THAN ONE MILE PER GALLON (That's ONE MPG), Actually that's 0,76 miles per gallon! How is that even possible? When I mentioned that on returning the van, I received no response. I'm looking forward to your reply. Sincerely, Bob
Robert F- Évaluation :
- 3
The back was so muddy, I had to wash it out with my hose before I could put my stuff in it.
James L- Évaluation :
- 4
Their posted office hours for Sunday indicated an opening at 9 AM, I was there at 10 AM and the rental center was not open.
Kenneth L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert R- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Daniel C- Évaluation :
- 2
I was originally told 54,95 to rent an auto transport trailer. I returned the trailer before the 4 hour window was up and the next day got charged again 54,95 for no reason. When i called they said the manager would correct my charges and id get my refund in 1 to 3 days. This is the second time this location has done a double charge. Unacceptable and now im out money i might have needed
nicholas m- Évaluation :
- 5
My experience was spot on, no improvements needed. Thank you to the staff on Elm Street.
mannke e- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elizabeth G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Caleb M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Abby H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David H- Évaluation :
- 5
Derek was very helpful and pleasant.
Allen S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason T- Évaluation :
- 2
When I got there, the people did not know how to complete the rental agreement
Karl S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
leo h- Évaluation :
- 5
Nice people
Rico D- Évaluation :
- 5
The staff was very nice and friendly. They took care of everything for me.
Matthew C- Évaluation :
- 5
Derrick and his staff know excellent customer service! Tone of voice, choice of words, and a customer first approach.
david t- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Patrick D- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Mark H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Derek T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deborah S- Évaluation :
- 1
U haul told me the trailer I was renting that the vehicle I was Is hauling would fit on the trailer and it did not So I paid $80 for something I couldn't even Use
frank p- Évaluation :
- 5
The people working at Uhaul was very professional and helpful. I got what I needed quick and I got my stuff done and brought back the equipment.
Gary L- Évaluation :
- 3
I find it amusing tha U-Haul is building this huge storage facility in Winslow while the rental facility in Waterville is too small for the employees to be able to adequately manage their inventory. Hopefully U-Haul will find a more adequate location for the trailer, truck, moving van inventory. The employees there are usually awesome to work with.
Robert H- Évaluation :
- 2
I had 2 different reservations for 2 different days. Both times we're screwed up. Neither time did they have the equipment I reserved. It was too busy for one person to handle. One time we had to drive 40 minutes to pick up the truck cutting into our moving time. Very disappointed with the app. Every time I tried to use it I got an error. I hope to never have to use UHaul ever again. Sad because I used your service many times before without a problem.
Mary N- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tif J- Évaluation :
- 3
The drop off procedure is inordinantly complex and time consuming
Arthur B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher B- Évaluation :
- 4
The truck could have been cleaner. No fault of U HAUL staff. They were GREAT!!
Mavis P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Douglas D- Évaluation :
- 3
I just got charged twice for a one day trailer rental.
Michael P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rebecca T- Évaluation :
- 3
First you could hold up your promises that when someone reserves a truck that it's there not make them wait till the next morning to pick it up. Or even offer to not charge them for mileage
Jennifer G- Évaluation :
- 5
Your employees were very informative and polite. You need to keep these folks in your teams. Very happy to do business there!
Louis R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROBErt L- Évaluation :
- 5
Derek was honestly amazing to work with today. He was so helpful in many ways as this move ahead of me will be a challenge it felt nice to have someone so kind and compassionate. He is an asset to your company nonetheless! -Julie
Julie B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ronald P- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ken W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kimberly D- Évaluation :
- 5
The clerk was very helpful and answered all my questions.
Mary P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles C- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Justin M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kristin L- Évaluation :
- 4
Truck provided had a bad transamission, slipping and hesitating first gear. Not good for a moving truck. Vehicles need to be checked better. Very poor performance driving this vehicle. One time incident.
William S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mark p- Évaluation :
- 5
The representative was very nice and helpful and made the process easy.
April C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandi W- Évaluation :
- 5
the UHaul staff person was great, very helpful. nothing to improve.
Jean C- Évaluation :
- 5
Staff was exceptionally accommodating after having computer issues. Took right care of me and made the rental effortless. I apologize but I cannot remember her name that assisted me but she did awesome. Thanks again to the Waterville Maine UHAUL staff!
brian g- Évaluation :
- 2
Take more accurate readings on gas gauge.I put 40 dollars in when I only needed 25 and the gas gauge was stuck from the truck sitting
Keith S- Évaluation :
- 1
Inspect the vehicle with the customer before leaving the yard. Worry about taking care of customer when they return the vehicle and not forgetting them in the office while you clean. Then being rude when fronted. Never going back. Bad experience.
Joyce Y- Évaluation :
- 3
I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures
david p | Expérience généraleServices supplémentaires à cet emplacement
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