First class service.
jim M.Customer Reviews for U-Haul at N Lamar
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and professional staff.
Fardin S.When we got the trailer there was a small nail in the tread of the tire it was not punctured but was worrisome until we removed it and saw how superficial the damage was very minimal to no damage trailer worked great
Logan P.The woman working (I believe she was the manager) was absolutely AWFUL. She had a terrible attitude and treated me with total disrespect. The other girl at the counter was decent and actual helped me with my rental. I needed a truck last minute and our usual Uhaul location was sold out. (The Burnet location team is WONDERFUL, by the way) This was the next closest with availability. NEVER AGAIN will we use this location. Completely unprofessional attitude with zero customer service skills.
Eduardo B.Great customer service Brittani was very helpful
Keith Y.I was charged for something that was damaged and I reported it as being damaged but they ignored me and they still charged me. I feel like I am being judged for the color of my skin.
Timothy B.The staff are top notch. They made everything go quick and smoothly.
Allison S.I wanted to return at the same location, the owner then said she'd really appreciate if I could drop off at another location. I told her as long as it was the location near 183 and Burnet. That night I got a notification that it changed to McNiel and 183 and then University of Texas of N 35 both were no where near where I needed it to be. I had to Uber back to my car which was a huge inconvenience.
Noelle F.I ordered a VAN you did not state I needed a CC and not a debit card for a van until I arrived and I was forced into a box truck.. this is bait and switch and should be illegal. You should be ashamed of your business practices and be embarrassed to go into work everyday when all you do is deceive people
Mark A.They could have called the other location before charging me the gas fee!! The manger talked down about the other locations .
Hywatha S.Really great customer service today! Lucifer was wonderful
Ryan R.Great customer service at check in and return.
Derek S.The website we used to accept condition photos is glitchy
Alan B.After loading the vehicle on the auto transport the next morning to learn that one of the tires had a flat, it added 2+ hours of our already lengthy drive for the day. Overall, everything else was okay. The interior of the truck could have been cleaner, in particular the windshield that once it was night was incredibly hard to see and so we had to stop to find cleaner to clean it ourselves.
Brandon R.The U-Haul app needs to be fixed. I Could not check in the trailer I rented when I was returning it. Hope I don't get charged for the whole day.
Thomas V.The van got great gas mileage! I was surprised how many boxes I could fit into the cargo van. I'm glad I went smaller. I got tired before it was full
Allison S.Nothing. You had what we needed. We totally appreciate it! Merci.
Joan L.Once again, the girl there acted like I interrupted her phone session, just told me to leave the truck there. No hi, no thank you, no nothing.
Robin C.The van was disgusting inside. There was residue from liquids spilled on the steering wheel, dash, door panels, and what looked like throw up under the seats.
Hamilton K.Experienced staff - quick service
SEAN O.Everyone was friendly and helpful
CECILIA K.The young man that assisted me with my trailer rental was phenomenal. Although the only complaint I have is what I assume to be the shift manager, she was very rude and inappropriate with her fellow employees. Her behavior was unprofessional, and had it not been for the young man that assisted me, I would have taken mu business down the road.
DAVION J.After driving just a few miles, the dashboard lit up with a bunch of maintenance issues that needed to be done from stabilizer, airbag, and oil change. I turned off the stabilizer, but it was still showing up. Not sure if any of those also had to deal with the check engine light coming on, but i kept an eye on the temp and oil pressure. Gas mileage seemed to be less than 14 mpg it is supposed to be, especially seeing my trip was short, and almost all highway.
Michael L.Lucifer was super helpful and knowledgeable.
Barbara C.The representative that helped me Sunday morning at this location was fantastic! She was so helpful and patient. She restored my faith that companies still hire employees with great customer service skills. She left such a lasting impression that I had to make sure to fill out this survey just to sing praises about her!
Biara C.It was an easy, smooth experience all around. No complaints :)
Beau B.Plenty of vehicles and trailers on site, property was very clean and staff was very helpful
james R.See above.
JAMES COLIN H.The cab of the truck we rental smelled HORRENDOUSLY like smoke, and there were no options in the self check in/returning vehicle on mobile to notify u-haul of this. We had our windows open the entire 30 mile trip to try to air it out for ourselves, it was awful. Also lack of parking for renters at this location is a little inconvenient. Otherwise a very easy rental with friendly staff and convenient location.
Sarah S.Great, personable staff
DAVID S.Inattentive staff who lied about my fuel level at drop off. When I called to ask about this they said my fuel surcharge would be refunded. Hours later, it still wasn't. I had to call again and get different staff to finally process the refund. Borderline criminality.
Andrew S.Nothing. Those young ladies were doing their jobs very well. Thank them for their prompt assistance.
Sandra F.Better instructions on return
Trinity J.The staff was extremely friendly and helpful!
Matteo C.Thank you for helping us move...
Barbara D.I love this location
LaVette D.The agent did a good job juggling multiple customers at the same time.
Craig B.Nothing! Everything was great and the person helping us was absolutely fantastic!!
JOHN L.Be more upfront with requirements for renting a vehicle and not wait until you get there. I was told that it was going to be Zero down and ended up paying $84 instead before could leave with the u-haul.
Asa B.Today I was yelled at by a so called Manager named "B." She wouldn't even give a real name. I was called at my job during work hours and she accused me of several things and refused to give me a refund. Yelling at me, and seemed hostile, aggressive and unprofessional. She also didn't read my full complaints about my negative experience with the vehicle and my return. I don't feel comfortable nor safe discussing the issues of my truck nor my bill with her. I was asking for a refund since the truck needed an alignment and kept pulling to one side during my drive, it also had some sticky substance on the mat and a odor. I also explained I was charged a check in fee when I arrived and turned in the truck with the employees. They assured me I was good to go and the truck was checked in but I was charged... They took the keys from me right when I pulled up and locked the doors to the store and turned my keys into the drop box before I could even attempt the online checkin... therefore I wasn't sure of the exact milage, and I couldn't record my gas either. I think I was charged extra. This hasn't been a good experience for me... I want a refund.
ORLANDO G.you were ok
EUGENE S.Management and the staff were excellent, very friendly
Andy T. | Expérience généraleGood overall experience. No problems. Thank you! 😊
Deborah W.Reserved blankets more than a week in advance and they had a total of zero available despite having a 9 AM checkout and had almost zero support checking out besides being told which truck was ours. Guy who checked the truck back in was pretty good though.
Colby M.Awesome drop off location
Glenn M.Pulled up right before 7 pm. No o e even came out to help us. I did have the app. Checked in that way. They locked the doors and never said hello.
james W.All the staff I interacted with were really great. The lady who checked me in was an absolute gem
Brittany N.Great staff, friendly and professional. No suggestions for improvement, keep doing what you are doing.
ara M.I reserved 2 dozen rental moving blankets. The person working the desk said “sorry we don't have anyâ€. She was uninterested in helping me and said “there's nothing I can doâ€. U-Haul broke a promise to me as a customer, she was not interested in making anything right. The best she could do is give me the address of another UHaul which I asked a favor of someone to go to and they also didn't have any after she told me they did.
Brian L.Everything was great the truck ran well I just really appreciate U-Haul for being there to help the people for movement
Maque H.Staff was super friendly and helpful every time!
MELANIE M.Excellent
Jasmine B.The staff was great, super helpful and positive. They made the experience a good one. Pay them more :)
Heather B.Wonderful friendly staff, I always choose this location 😀
Goerge K.We opted for the mobile pick up and first the key was not in the box. We had to go inside to get the key. Then there was something left in the back of the truck and there was no dolly which we requested. I went back inside to find one and they said they were “outâ€.
Anna S.Great folks working there on a hectic Thursday afternoon! No complaints.
Gillian R. | Premières impressionsThe staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service
Ryan P. | Premières impressionsThe manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.
leigh l. | Expérience généraleExcellent service à la clientèle
Aaron W. | Expérience généraleLocation busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct
Justina M. | Expérience générale