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michael M.Customer Reviews for U-Haul at Quincy Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff here is absolutely wonderful! Thanks for making everything so smooth.
Janet R.The wonderful lady who helped me get another truck when my original one never showed. Thank you for being awesome!
Kenneth R.Customer service rep was outstanding. Quick and easy check in and out. Super convenient.
Joseph Y.Melanie the attendant, was very nice and knowledgeable. Explained everything with a smile. Would definitely go to that location again.
Bryce L.The van was new and clean, transaction was smooth and easy. I want to thank Thomas for answering all my questions and make my rental experience a lot easier than I thought.
Abdellatif T.I want to thank this nice gentleman who made my experience wonderful and easy. I will rent from this location in future.
Abdellatif T.Friendly front desk person! Equipment was spacious and great!
Molly H.The young man who worked the front desk was personable, friendly, very professional, and helpful. He made my experience a very pleasant one!
Paulette M.I reviewed
JESSICA V.The manager on duty was exceptional and should get gold stars. He was so incredible.
Lisa B.the person who works there is very friendly and good service
Sheldon Y.Rien
Sharon S.S.O.
shernet L.The guy at the register was so nice and explained everything very pleasant and helpful!! 11/10!
Catherine C.The person who was working there in morning was awesome and kindness make my morning Thank you good customer service
Carmen O.Nothing really, service was straight forward and satisfactory.
Neysha G.The employee was very helpful and friendly.
Laurie Ann T.Easy and quick!
Darlene M.you should give the attendant who was on duty a raise
Angelo M.Thomas was an absolute Amazing person working at that location. This man should be an instructor for all the new hire so he can set the team for success! AMAZING TEAM MEMBER
Hend E.Both associates were kind, polite, and smiled. (This is important to me). I had a 9,3 pick up time on 12/19, the van was ready and in good condition. My move went smoothly, thank you! Eric Gustine
ERIC G.The person helping my girlfriend and I did not seem knowledgeable about anything U-Haul related. I had valid questions about milage usage, drop off locations, and even available moving trucks, all of which receievd responses like "uhhh I don't know" or "I can't do anything about that". On top of that my walk-in reservation was not properly done- I specifically asked for a one day rental to be returned by the end of the business day but I was registered and charged for TWO days. Truck equipment worked great as usual but not happy with customer service
Frank C.Excellent service à la clientèle. Guy was in point on everything.
Muhammad M.Great customer service I really recommended
JAIME C.Customer service made my bad day so much better.... Extremely pleasant, friendly and awesome personality. Thank you, thank you
LINDA E.Not all..but some workers should be more personable. Though to find good help!
Perry P.Truck should have back camera
Mahammad A.N/A. The person who helped me was very thorough and took very good care of us
Jahniya M.Helpful and easy to return
Denise D.It was conveniently located
Sharon R.The young man that waited on us greeted us with a smile, and was very helpful and kind.
CarolJ R.The worker that took care of my interactions yesterday was great...think it was Thomas? As previously holding management positions in the past I can tell you that both times I was there yesterday he was rushing around getting a lot done and was extremely helpful from a customer's perspective. Good job!
Stephen A.Excellent customer service! Dude that set me up was on point, I'd recommend this location to anyone in need of moving assistance! Vehicle was clean, process was easy, and the drop off after hours was simple and quick!
Nate A.Thomas was a huge help and he is the reason I will return
Colin M.Thomas at this location was absolutely fantastic, i lost me key to my car during the move and he provided the best customer service i have ever experienced! Thomas deserves all the praise!
James C.Bery Friendly crew
RAYMUNDO G.Manager Thomas was very patient and helpful.
Laurel B.Tell them that you will lower the mileage rate
Phillip C.Nothing, everything went extremely well.
Steven Q.customer friendly, knowledgeable, clear and responsive when. asking questions.
Linda L.The guy who works in this location is really kind and smiling
Romano R.Staff was very friendly, respectful, and attentive. Moving can be so stressful but the small part of the day where we went to pick up the U-haul was a bright spot.
Sadia A.Good service
KANYITI J.Not a thing , the gentleman who helped/waited on me was excellent
Brenda J.Based on my experience with U-Haul, the person who helped me should have more professional training so that he can serve the public well
luz I.Great location and great customer service all around recommended!!!
maria C.I filled the has tank, and yet they only gave 7/8 full. That was wrong and I should be credited for any gas.
patrick M.The young man at the front was a barrel of laughs. Keep him he made my morning complete frfr.
NANETTE C.The rate for the mileage charge was a little too high for overall U-Haul is a good company
Robert M.Add the employees in the review. The person was professional and pleasant.
Norma G.Non
Rosa S.Too much turnover in staff. Last rental was great with T. Latest with P and B gave us dirty van and return was hectic with one clerk doing everything. Inconsistencies hurt business.
Laurel B.The customer service representative who helps me is the best.
Akhanda S.Have more than one person working
judy E.Team is helpful and kind. Thank you so much!
Kelly M.Truck was on the older side and very loud. Fan belt??
Camille B.