I think it would have been nice of the U-Haul associates provided their names when asking me if I needed assistance. The first U-Haul associate did not review the vehicle with me before it was driven off the lot. This was my first time renting a vehicle and did not realize this should have been done. Overall, the two associates I met were very nice. Also, regarding the rental, the vehicle made a lot of noise when driven on the highway.
Elizabeth L.Customer Reviews for U-Haul at Snow Rd
Testimonials From Recent Customers
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Doing great, maybe more staff, I think Ryan was the name of the employee and was awesome, he went out of his way with a great attitude
James Y.I would suggest that you have your front desk person more attentive and personable. The one I interacted with was yawning, looked bored, made no eye contact and was just overall not a good experience when I was ready to move on with things quickly.
Phil R.Jennie was very good highly recommend your location
JESSICA P.Honestly mb the ri e it takes to get in and outta here buy me personally it's fine its the people in a hurry starts everybody else off HINESTLY THE PACE IS 45 MIN ON AVERSGE EVERTINE IM HERE ITS FINE FOR ME
MIchael V.Le service à la clientèle était génial. Fast, pleasant, and professional.
rebecca K.Everything was fine until I returned the vehicle. The one checking it in said they would have to charge me 3 gallons fuel charge or I could put gas in it after I had already but $10 equalling 2,89 gallons of gas in and only used the vehicle for 26 miles. The gas gauge when returning it was where it was at when I picked it up. So overall there is no way the truck used 5,89 gallons of gas for 26 miles. I usually rent a truck once or twice a year and have always rented from U-Haul. In the future I will not rent from U-Haul unless it's the only option. I know my business is nothing compared to the many customers you have but I am very disappointed that this one bad experience has made me not want to do business with U-haul in the future.
Christopher C.S.O.
Tody S.Fast and easy
Kenneth B.Very professional. Answered all questions about hitch install. Did a very nice job. Merci.
Ken H.I believe U-Haul is doing well.
Stephen H.Very pleased with the service! Fast and Easy you just need your license and a bank card.
mark S.Keep up the great work!
James K.The entire staff are always knowledgeable and friendly.
Carla C.The person that hooked up the trailer needed to move my rental truck. He drove it like there was nothing inside it and caused things to shift. When I mentioned he drove a little reckless for it being full of items he just looked at me then looked away. He didn't care.
scott S.Thank you for the best service!
Nazarii B.Both young men were kind and professional. The truck looked brand new inside. Seemless experience!
Bonnie L.Everything went like clock work. My appointment was at 8 am and was told about 1-1/2 hour to complete the job and they were able to improve on that. There was also an adjustment to the price that I was quoted on line so it came to $64 less which is much appreciated. Great experience this morning.
Kevin S.Great service here. Great store. Highly recommend it.
SASA C.Transmission slipped on truck and folks at the store couldnt answer simple questions, i.e., Truck location and if the vehicle had blue tooth.
Trace A.I got charged almost $15 for being 2 miles under the gas return mileage and that's absolutely nuts to me. Do better.
Ashley W.Ok so when it comes to holidays you could say in the voicemail that you can still return the truck just bring keys and reservation to the lockbox. Because i had a eventful 25th
Taru D.Everything thing worked out well. It was a very positive experience and the customer service was awesome!!
Peggy L.This was my second time renting from this location. I filled the gas tank, almost 11 gallons of gas and I only went 22 miles. They clearly didn't have the correct gas when we went there and said some trucks just get bad mileage. 2 miles to the gallon means that truck should be taken out of the fleet. I want my money back for the gas.
Jason F.Truck dirty exterior. Store very busy.
wayne K.Not so much the place specifically but Uhauls policy concerning after hours return. $20 if you do not use the app to "self-check in", So it costs $20 for the guy to walk over to the door with the slot, bend over and pick it up? If I had brought the truck back during business hours and handed him the key, he would have done the same thing as the guy did the morning after I dropped it off and dropped the key in the slot, only I would not have been charged the extra $20.... SCAM!!!! Many of us do not use apps but you are trying to force people, customers to use them or they lose. IT IS A SCAM!! So, no good review ever again for U-Haul. Not to mention the extra 1/4 tank of gas I gave you. Will have to look into other options from now on.
John C.The app was great for pickup and returning.
Jim K.Only thing is they moved the pod to another location and didn't tell me snd it took me finally after two days snd going up there to locate the pod.
Carrie E.We drove it about 5 miles down the road and parked it, not running, while we loaded it. When we went to leave it wouldn't start but I had left already and my boyfriend didn't know to call you because he thought it was going to cost us money. He found someone to jump it but we ended up having to paying almost $50 to someone to stay for us. To move in since we missed our time slot. So this was a bummer! You all should be checking your batteries monthly or something as this cost us money!
Gary M.The property is a bit small to accommodate when customer traffic really picks up.
Phil R.Staff was friendly and quick to respond as we drove into the lot. Easy to return. The parking areas were neat and organized.
Douglas V.The desk and installers were very good and efficient. Physical space is a bit worn but ok. My experience was very good.
Kurt T.We were not escorted to the vehicle, nor told where it was parked. I understand things were rather busy at that time, however, it would have been helpful to have someone at least point out where the truck was parked. The truck also had less than half a tank of fuel. We asked about it and were told to just go to the app link they sent us.
CHARLENE M.Got thete to pick up and they let someone cancel our reservation. We were there for an hour before getting a truck. He then tried to charge us $29,99 for a $19,99 truck. Then was blocked in by other uhaul trucks, had to wait some more toll he came out and moved them. Why would one let another cancel another's reservation?
Joesph A.Quick, professional!
James H.Merci
samuel C.All staff was very helpful and timely.
Matthew W.Dropped off after hours.
David B.The 15' truck I rented was not aligned correctly and it pulled to the right. Also the paperwork they gave me showed the gas tank with more gas than it actually had. When I returned the truck I was sent away without the person checking anything about the return and later I found out that they charged me for 5 extra gallons even though I filled the truck to the gas level I received it. The truck smelled like smoke and had potato fries on the floor.
IRAK C.All the folks employed were knowledgeable, professional and made the experience enjoyable.
David M.I was out of there in 20 minutes. Using the 2 inch hitch for an ebike rack on my CRV or to haul a deer with a cargo attachment .Price installed for the same hitch was 71 bucks cheaper another other local installer.
James L.My account was charged twice 107.00. The charge was supposed to be 77 ' that's what I was told when I returned the truck. Was very surprised when I saw that my account was charged twice for an amount I wasn't expecting. I will be calling to get this resolved.
Connie P.