Great service
SIDNEY H.Customer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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In and out both renting and returning in under 10 minutes
john E.Awesome experience Guy was great and work done well and on time
Vito A.Nothing! People were great!
Norbert S.I was happy that the work started on my scheduled time. It only took about an hour for the mechanic to get the hitch on. I was pleased with the hitch. The only complaint I have is the bottom cover was not put back on the under carriage below the fuel tank. The mechanic indicated that per the instructions with the hitch, the areas he trimmed of the bottom cover did not allow the cover to be put back into place. He told me that the cover was not totally needed. I brought the cover home with me and spent an hour trimming and fitting it into place. I am disappointed that he did not spend the extra time to do a little bit more trimming and put it back on. He had the tools and the lift to easily work on it , where I had to crawl under the car to work on it. The reason I contracted U-Haul to do the install was so I would not have to crawl under the car. Jim
JAMES G.Work on the U-Haul app which is NOT user friendly at all. James L.(Hitch Professional) at Ballwin is the best! Merci.
Mary Ellen S.We had a flat on our trailer and were stuck on the side of a busy highway. I called and help responded very quickly. Everyone was very helpful and professional.
Fred H.The store was great stuff great
LaDarius R.Everything went smoothly. All U-haul employees I interacted with were helpful and easy to work with.
James N.They were very busy but took care of us in a reasonable amount of time. Staff is friendly and extremely helpful! Your dealer in Glenwood Springs, Colorado also took great care of us. The key to the lock on the trailer broke off in the lock Tuesday night. We went to the Glenwood Springs, CO dealer Wednesday morning and they cut off the lock and sold us a new one so we could promptly continue our trip home. They wre great!!
STEVEN B.Agents were courteous and helpful. I will recommend this site to others.
Richard C.Uhaul associates at this location were quick, efficient and extremely helpful
William F.Super friendly and efficient associate.
Jeanne N.Make sure they enter the correct information. The customer service was excellent.
Stacy S.The entry was blocked with drop offs from the night before. The keys couldn't be found for the 1st truck. The staff found another truck, but the transmission sounded bad on that one. The 3rd truck was great but it was a drop off from the night before, so it was barely cleaned and blankets were missing. The staff did the best they could even before official opening hours. I also think the gas tanks should be filled all the way. It doesn't change your costs, and I didn't appreciate having to fill up in the middle of my move. Regardless, the job got done.
Ward M.The team was really busy yet had excellent customer service with each individual request! Fortement recommandé!
Constance G.The location was fine , the truck itself was a massive setback to the entire day. The trucks check tire light kept coming on. I called roadside and they told me to go to the nearest uhaul location which was 20 minutes out of my way. Took it there just to receive zero help from someone who had no idea what was going on. Called in again and they basically said unless you break down your own your own. Driving through country roads alone? Nice. It took over an hour out of our day and tons of stops and an overall unsafe trip.
Kate K.Your agent was helpful and friendly. Took the time to explain everything. Really customer friendly.
Robert M.The back-up camera was not present! Having recently used a UHaul truck I expected this device, without it, it was a bit less comfortable backing up and out of a facility.
LEIGH E.The staff at this location makes it the best Uhaul experience I have ever had. Truly an example of how to make people feel comfortable. I rented a truck on Saturday, February 24 and the team in the morning were exceptional.
Joseph K.everything was great
Jeff B.Right rear tire was really low when truck was full!
Frances S.The lady at the desk seemingly gives me dirty looks when I come in. Not sure what I did to upset her
Ben L.They were very helpful and very efficient.
Joseph M.I was very happy with the experience and team. They were very helpful, knowledgeable and friendly. I would recommend and definitely go back.
Mark H.The personnel are always great. I pulled in and was off of the lot within 5 minutes or so. Great service from their staff.
Donald G.Everything was great. Quick, fast, friendly service!
BRANDON B.Would recommend
Jerrad T.The guys had the equipment ready for me when I arrived. Got the car carrier hooked up quickly and correctly. Met me when I returned and disconnected the carrier. This rental operation was seemless - I recommend the Ballwin U-Haul to anyone who asks.
Damien F.The employees at this location went above and beyond trying to help me troubleshoot a trailer issue, and pivoted easily when we realized we needed to just go with a truck instead. I have used 3 different local U-Haul locations recently for my non-profit business, and this was by far the best employees I have encountered.
Joy L.This location is very good, staff is so courteous and helpful god bless them. I like all of them. Excellent store for neighbour hood.
Sreedhar R.The U-Haul of Ballwin Associates were amazing. Will definitely work with them again!
Todd S.Good equipment and very reasonable pricing! This rental worked out perfectly for me!
Keevin S.Convenient location
Patrick C.Very good service
Yevgeni K.It was great! Fast, efficient, friendly!
STEVEN B.Friendly, professional staff
GEORGE S.So easy to schedule and such a quick instal
Kate H.The equipment broke down along the way and had to be switched out. UHaul Butte did a great job of this. I'm not sure if there was anything that could have been done at the start of the trip in Ballwin, but I recommend reviewing procedures to insure the best quality of equipment before renting.
LEIGH E.Great experience with this UHaul location! Everyone was professional and friendly! Made my moving experience less stressful for sure:)
Shannon W.New General Manager is Awesome! As is the Staff..
Tamer S.Exceptional service from all personnel at this location. Excellent job!!!
William N.Personnel amical.
JOHN M.Place was clean, truck was clean and ready to go, no issues. They had soem minor techincal issues, but were quickly resolved. Return was fast and easy.
Jimmy W.Everything went so well I can't imagine a way to improve it.
TOM K.I picked up the truck in the morning and the system was down and the guy said it was free for the day. I returned the truck but was charged full amount. I called to dispute it, the manage Chelsea spoke to me and on purppose hung up on me while I was talking. Extremely disappointed with disrespectful service. I demand to watch and listen to the audio of the store.
Abbasa A.Keep stelp
James E.Great, kind and helpful people
Cory A.The whole process went very smoothly and the people were very friendly.
Joel E.I think you should give us a full tank of gas and expect a full tank upon return like rental cars. It seems nice that you only ask for 1/2 tank, but how can I tell that I've reached 1/2 while I'm gassing the truck? Then I find that I've almost filled it up and I feel a bit ripped off. Not the best way to end what is otherwise a great experience.
Nancy O.Stress free and surpassed expectations. We picked up just after they opened. The truck was up front, warmed up and all the supplies I pre-purchased and rented were already loaded. Great staff at the location.
Diana S.We vacated several units. We were charged for the full month - nothing was prorated. this is robbery. On the front end we were charged a prorated amount. U-Haul will rent these units at a prorated amount for the balance of the month. Getting an extra amount out of the customer on the back end is not a good idea. NO one forgets. There were at least three units being lived in - I met them several times & smelled their marijuana smoke. Your employees seem lost on how to keep things going.
Vince W.Devin was AWESOME! I genuinely have never had a great experience when renting with U-Haul before. I have always felt like a nuisance however the price and availability brings me back. This time was completely different though! Devin was not only friendly, but he got me set up in the best situation for me!
tj L.Everytime I have to use U-Haul of Ballwin, my reservation is always correct (equipment ready) and each staff member takes very good care of my needs. Well Done to the entire Team.
Mark V.