THE EXPERIENCE WAS EXCELLENT! Even when I needed to change the truck to a smaller one at the last minute! Pleasant and very helpful!
Lucy W.Customer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
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Employees were very considerate and polite.
David O.Wilson went above and beyond to help me after the rental self-locked with my keys in it. He stayed after closing to get the vehicle unlocked for me.
Sarah B.Great service
Anna K.Great service!! Very grateful for the free prostate exam. Love this location!!
Louis S.Uhaul White Oaks is the best in the business..Friendly,professional and owner Steve is a class act..Maybe coffee pot and donuts for customers..
Edmund T.The guy who “helped†us was not very professional. I drove in and he kind of pointed to the location where we needed to back up the trailer. He didn't give any clear verbal instructions but rather “grunted/mumbled†something to us. I had to clarify a couple times what he said. As we were leaving I asked if we needed to go in the office for anything. He seemed he was more interested in what was on his phone than our question (maybe he was finishing our checkout online - not sure).
JOHN F.Journeyperson level of knowledge. Unit adroitly installed in minimum time.
NORRIS P.The steering for the truck was "loose"and felt like it would pull to the left and right .
Leonard M.Crew was great
Dallas R.I was told we could pick up trailer a day early with no extra charge, dropped off trailer and got charged $30 stating it was late.
Terri S.Great trailer, great people, all worked well.
Russell K.Great service
Anna K.Can was clean but check engine light came on part way through trip.
Lindsay G.White Oaks Uhaul is on top of their game..Maybe more trucks if anything..Great customer service and the White Oaks crew is friendly,professional and treats everyone like family
Edmund T.I got my rental as needed but the customer service was awful. Person looked like he rolled out of bed and rolled into work. While “assisting†me, acted if he could care less, yawned like 5 times. Had his hoodie hat on. Lack of professionalism and sloppy.
Son N.Have the right photo of the vehicle on the app. Car was not clean at all.
HOMAN S.The after hours pick up was extremely frustrating. I chatted 3xs and it was going know where. I do appreciate I had a real person call me after 45 minutes of trying to work with the chat. She was wonderful and was the only saving grace to keeo me from walking away.
Katherine K.I had a great experience! This was my first time renting a U-Haul. The person at the desk that helped me with the pick up was helpful and efficient. The truck was quickly ready for me before I left the building! And the 2 employees outside were very helpful with the questions I had about the vehicle and fuel. I also appreciated the available parking while using the rental truck. Merci.
Maria T.Always fast and friendly service
Michael T.Everything was perfect and I'm glad that I rented a U-Haul. Great value for the price!
Suzanne K.The staff is helpful and knowledgeable. We continue to return to this location because of the customer service!
sharon L.When someone reserves 20 feet van don't give him 26 feet Van
Rohullah J.The online app is excellent. The people were very professional.
Kevin C.Great service
Anna K.All was easy and customer service was excellent.
Maria G.The truck was clean and worked well. The staff was efficient and the check-in process was good.
John M.Same approach and be consistent
Gerald B.Overall good experience. Unfortunately, the check engine light came on but ran perfectly fine
Sabrina A.Hired a van from this location twice and in both cases the staff was fast and reiable upon pick-up and return.
Edward C.Quick and easy!
MICHAEL A.The check out after hours was a nightmare . The U-Haul app was hard to figure out and then when I did, it was intermittent. It kept kicking me out and I don't even know if it submitted anything, pictures, comments, etc. I haven't used an app from a big company that was so messed up in years.
dionysis H.They did not tell me I was being charged for the extra mileage either. I specifically asked if there were additional charges because there often is.
Michelle P.Super easy, professional absolutely first class service
LISA M.My truck felt very loose and needed maintenance. The "check gas cap" indicator was lit on the dash, even after I opened and tried to reseal the gas cap several times. The truck was hesitant to shift, holding on to lower gears far longer than normal. The steering felt loose. When I returned the vehicle, I waited in line with four customers ahead of me, all of us waiting for a SINGLE U-Haul employee for assistance. After 15 minutes, my turn came. There was some confusion over my pickup/return time/day, but it was sorted out to my satisfaction.
Rick C.Gr8 Customer Service at pick up & return!
Frank J.Everything was great. Reservation, Pick up and drop off were totally hassle free.
Todd T.truck bed was muddy, luckily bed frame helped not get stuff dirty
josue M.The gentleman who received the trailer was a man of few words but he quickly took care of the return, processing the paperwork on his cell phone and sending me on my way.
Thomas M.I received a quote for $58 from the Campbell location. Downloaded your app. App said $56-$58 for pick up in Fresno. Upon arrival to Frezno for pick up new quote was around $200. After a 3 hour drive and the day already in motion. I signed the contract. If I had been told about the price jump from original reservation between 1way or 2way I would have picked trailer up in Campbell and returned in Campbell. For a $140 savings. Your app also stated $58 for rental. Pick up in Fresno. I have used your company for many rentals. This is the first time I have been disappointed in your service. This was the same trip I did in May just in reverse. Thank You.
Ryan S.The van was clean and powerful. Thanks!
Ira C.Everything was including the customer service at the campbell uhaul wasgreat until self check i later that night. The app kept not retaining the photos I took and then later just checked in without photos by itself (my reservation disappeared). I had to call in to even figure out what happened.
Hardy S.