Rien
Gerri H- Virginie-Occidentale WV
- Huntington
- 25701
Customer Reviews for U-Haul of Fair Field
(Corner of 9th Ave and Hal Greer Blvd)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
1528 9th AveHuntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sharmina B- Évaluation :
- 3
I specified that the truck MUST come with a dolly. It did not. We had to borrow a piece of junk dolly which we had to repair to even use.
RHONDA S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kayla C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
robert w- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stacie D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shawn S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Glenna H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
david M- Évaluation :
- 5
Easy pick up and check up
Frankie W- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Ellen F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Douglas R- Évaluation :
- 5
Customer service has been very amazing. They do a great job of getting you in and out really quick and explaining everything to you.
Patricia L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Whitney C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Retta B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Retta B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
dennie g- Évaluation :
- 5
The staff is amazing! Mr Kerns was so helpful and informative and friendly. The regional office called me the day before and helped me with pricing a tow dolly add on. The truck had a serious safety issue with the passenger side mirror: the arm kept swinging in and wouldn't lock in place, requiring us to get off the road in busy freeway traffic and readjust it to see on that side. The drivers side door was a pain too, as an old dent prevented it from shutting without slamming it. There were cigarette burns inside too. But the staff was wonderful!!! I can't express that enough!
Sonja C- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Timmothy S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Benjamin C- Évaluation :
- 5
Excellent service
Dianna S- Évaluation :
- 4
The U-Haul automated phone system is bad. You cannot get to a human easily and the options are limited. I had to hear the promotion for the U-Haul app at least a doze times while in automated system. Also, once I got the truck home, I realized they forgot to put the blankets and dollies in the cargo area. It took about 40 minutes round trip to get them-they loaded the stuff in back of truck and when I got home, I noticed they still did not include the appliance dolly. In meantime, I had a 4 people from a professional moving company waiting, at $200 per hour!!!!!!. While I got the small credit for the appliance dolly not received, I think I should have received a discount on the overall rental given my out of pocket expense with the movers that was attributable to U-Haul error.
George S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Holly K- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dan W- Évaluation :
- 3
I put extra gas in it so i feel i was way over charged
scott c- Évaluation :
- 2
No employees present on the lot when I returned the trailer so I did the self return option
Aaron F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
william m- Évaluation :
- 5
No improvements needed the staff was very polite and very professional. I would recommend this U-Haul location to anyone.
JAMES J- Évaluation :
- 4
Trailer was dirty and tires were not maintained. People were nice however
Ryan W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Wendell H- Évaluation :
- 4
Heather was very helpful and polite.
Bob M- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
GREGORY R- Évaluation :
- 3
I had reserved a 15' truck. Apparently my truck was given to someone who has the same last name as me. My name is Tracie Murphy. I'm not happy about this at all.
TRACIE M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ona B- Évaluation :
- 5
Check in and the extension process was flawless. The employees are very friendly and professional. This is the only local Uhaul location I consider when needing a van.
Wendell H- Évaluation :
- 4
Keep up the same service.
Bobby M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
david W- Évaluation :
- 5
This location always provides fast, friendly and professional service.
David B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark P- Évaluation :
- 4
Stop charging people for broken stuff the workers are not checking out properly. I told the lady a tire strap on the car dolly was broken and she charged me for it
scott s- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mark T- Évaluation :
- 5
Improve waiting area
John h- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Robert C- Évaluation :
- 5
The employees at check out and check in were very friendly and professional. By far my best Uhaul experience ever.
Wendell H- Évaluation :
- 1
The amount of gas in the vehicle didn't match what was on my contract and I left the vehicle with more gas in it than when I was given it. Still charged me for gas. Not cool. I demand a refund or I'm calling a lawyer. Thanks
Matthew T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CAROLYN M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer W- Évaluation :
- 5
Please make sure back door is closed to prevent inside of truck getting wet.
Dwight B- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Retta B- Évaluation :
- 3
Smelled like an ashtray upon entering the cab. The driver's mirror was so loose, it kept dropping down while driving. Used packing tape to secure mirror to continue the drive.
Douglas H- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Izaak S- Évaluation :
- 2
Why charge more money when you come back on time, under the miles that was suggested and the truck is clean?!
Cameron M- Évaluation :
- 5
Rien
John G- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Billy S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Charity D- Évaluation :
- 5
It was standing room only, just wanted to drop it off! Only 2 people working and no back up
Dianna S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Laura t- Évaluation :
- 5
Have more employees like Tim Adkins. He was knowledgeable of how to get my U-Boxes picked up and loaded for me. Tim was more helpful than any other people than I tried to work with on my move.
Kenneth C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sara F- Évaluation :
- 5
Best Location to get a uhaul in the tri state area
TYLER D- Évaluation :
- 5
Barbara was wonderful. She helped me work through some issues a few different times, including when the shipping division of U-Haul tried to gouge me by raising my rates 2000 additional dollars after the reservation had begun. She talked to them and insisted that they honor the original quote.
Barrett S- Évaluation :
- 5
The rear door would not shut without incredible force. It took no less than 3 times to close and latch it.
Joseph N- Évaluation :
- 5
Heather is AWESOME!! She is by far the nicest employee I met and made everything easy and quick.
Nancy J- Évaluation :
- 5
Needs a bigger parking lot.
Rachel M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert W- Évaluation :
- 4
I complied and returned the vehicle with the gas received when I pitch up the vehicle. And o still got charged the $30 fuel service fee and 4gal of gas. So over charged for a customer that complied and returned the vehicle as I should have.
Ronnie J- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRIAN B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Philip F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Derick M- Évaluation :
- 3
The trailer was ok but misunderstood. No one took the time to convey that this was a straight axle (no suspension) trailer. The trailer was ok (clean) for a trailer but it nearly beat my truck to death to pull. Would not recommend to any family or friend. Thanks 2024 Sussk
Chuck W- Évaluation :
- 4
Friendly and professional staff. Made changes without hesitation. Supplies well stocked
Robert L- Évaluation :
- 3
Go back to having employees walk with and check vehicle. Not everyone is knowledgeable about uploading photos. I got a truck mileage and gad was totally different from my papers. Their answer was take a picture, when the adjustment could have been made right then. The truck had 8 miles more on it then what it said. Thankfully a Manger did make it right once I showed him my phone. To me this is not my job to self truck a truck then prove to you anything not accurate. Go back to the old ways.
Jeff H- Évaluation :
- 1
you charged me $20 extra for no reason
Alexandra M- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
James W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Judith E- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chad H- Évaluation :
- 5
The folks here are always great. The locations footprint is too small and makes the parking lot a cluster fuck. Staff is overstretched but always pleasant.
Nathaniel C- Évaluation :
- 1
Very rude manager Jason K
Jemaine S- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
BRITTANY K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Betsy W- Évaluation :
- 3
The Huntington location is too small. There is no place for regular parking. The cabin of the truck reeked of cigarette smoke.
Andrew C- Évaluation :
- 5
Pricy
Boyd F- Évaluation :
- 3
Took forever for someone to come to the service counter. I reserved my truck 2 weeks in advance and asked for an appliance dolly and this store did not have any.
Paula M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Benjamin P- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Charles J- Évaluation :
- 5
The manager took responsibility for a misunderstanding and corrected everything in an extremely decent way. All is good.
Michael B- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Glenna H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Howard C- Évaluation :
- 5
So far we're very happy to do business with this uhaul rental spot. Each time we rent, online or in person, reservation of equipment is simple and quick. Everyone we've met have been friendly and professional.
Esther B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
james m- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
William C- Évaluation :
- 5
Wow what a different experience from my pick up I couldn’t have asked for a better experience the people were awesome I would definitely recommend this location
krista t- Évaluation :
- 5
Great service on both ends
Paul W- Évaluation :
- 5
Great service on both ends
Paul w- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tammy R- Évaluation :
- 5
Very very good customer
Onetha G- Évaluation :
- 5
Barbara is very nice and helpful!
Jennifer R- Évaluation :
- 4
Staff was kind when my card got declined and I was able to extend my reservation to the next day when my student loans came through.
ALLIE P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KEN C- Évaluation :
- 3
I only used the truck for 34 miles and not the whole hours. I was charged 259 and haven't recieved any kind of reimbursement for being over charged. When should I get some money back. Plus I was never told how much it was and handed the keys.
Mary SServices supplémentaires à cet emplacement
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