Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had issues with my first rental appointment. They rescheduled me an appointment at this location. Due to the rescheduling I got my times mixed up. Was 30 mins late on return and got double charged. Even though I called ahead and explained why I was late I was told I wouldn't be charged.. and was anyway. I'll be going to home depot next time.
Nathaniel S
Évaluation :
3
The equipment was not prepped before I picked it up. It was still unclean .
TERRY W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce D
Évaluation :
3
The van I rented had a lot of dust on the dashboard and the fuel economy gauge wasn't working. It seemed to be stuck in one place even when the engine was off.
Kamil S
Évaluation :
5
Le client n'a pas laissé de commentaire.
John B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allyn M
Évaluation :
5
I picked a trailer up in the middle of a downpour. The owner went out and put my hitch on my car and hooked the trailer up for me. The staff at the desk had been very helpful with assisting me making previous arrangements.
TERRI L
Évaluation :
4
Le client n'a pas laissé de commentaire.
David H
Évaluation :
5
Good signage and dropoff procedures, Attendant came out right away.
David R
Évaluation :
5
Convenient and usually always has a vehicle to rent even last minute sometimes.
eric w
Évaluation :
5
Very good good service
Mike H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa C
Évaluation :
3
Le client n'a pas laissé de commentaire.
Corey W
Évaluation :
1
Work with people don't be a corporate robot. In times like this we need to all work together and be understanding of each others situation. I rented a 6x12 trailer for local day use and used it for an out of state. Dropped it off within 48hrs did not expect to pay for a local rate but absolutely did not think I'd be price gauged for $1,600+. Called in to both drop off and pickup address locations and spoke to corporate and NOBODY would help me with the bill as I said didn't expect it to be free or 2 days local charge but $1,600+ for one day and dropped off in Southern Tennessee not Alaska or Washington state is ridiculous. Worst thing is I'm a U-Haul guy big supporter of the brand but the fact that nobody would help was nuts. Times are tough and we're all trying our best to get by all I'm looking for is a little bit of empathy and humanity.
Jaime C
Évaluation :
5
Thank you so much for the great service.
Susan K
Évaluation :
5
The staff was very friendly and worked hard.
Audie T
Évaluation :
5
Just keep up the good work
RAYMOND G
Évaluation :
5
Fast no problems and friendly
Gregory B
Évaluation :
5
This is the second time I rented a 6 x 12 enclosed trailer from Farragut Uhaul. Both times the equipment was clean and well maintained. Bonnie is quiet the lady, made the experience great
william r
Évaluation :
3
Le client n'a pas laissé de commentaire.
Debra T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin E
Évaluation :
3
They called me one price for it to be installed in the bed of my truck then after getting there they told me it would be an extra $80 to have the seven way controller mounted in my bed so it was over $300 when I was quoted $143 so they went up on labor charges too after I'd already signed the contract for 143
Taylor J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg L
Évaluation :
5
Le client n'a pas laissé de commentaire.
John T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roland W
Évaluation :
5
Everything was above average. Very happy with the installation. Will return again when necessary.
Michael O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melanie J
Évaluation :
5
Great thank you
Daniel c
Évaluation :
5
Hitch was installed quickly at a good price. All U-haul employees I encountered were courteous, knowledgeable, and professional.
John H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wes H
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANNY A
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID H
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUSS C
Évaluation :
5
I had booked the Utility 6x12 trailer w/ ramp but realized once i was there that my UTV wouldn't fit. I asked the guys if they had a car trailer and they immediately changed my reservation and sent me on my way. Great service!
Douglas E
Évaluation :
5
Le client n'a pas laissé de commentaire.
FREDRICK B
Évaluation :
3
Le client n'a pas laissé de commentaire.
kenneth p
Évaluation :
4
I believe everything is ok
Very curteous fast service
Jimmy J
Évaluation :
3
The parking was unclear and the computer system was down when I arrived so I was unable to get a trailer until it started working, it would be good to have the ability to process transactions without the computer
Jeff W
Évaluation :
5
Brakes were very soft but did not know till on road. Service light did come on and it was noted at check in. Not sure if they were told from previous driver.
Carol J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan D
Évaluation :
5
John was very helpful
gary d
Évaluation :
5
No comments. Very excellent service.
Laura A
Évaluation :
5
I was considering installing the hitch myself but glad I chose U-Haul Farragut to do it. I was quoted an hourly rate, but did have some concerns when I was told there was a flat rate. However, when the job was done they did convert that to the hourly rate as I was told at the time of reservation. It was done in about an hour, and am very pleased. I am also glad I didnt tackle it myself.
Joe C
Évaluation :
3
Learn to answer the phone in person more..everything can't Always be answered on website
jimmy c
Évaluation :
5
Staff was very nice. Service was good. Everything was great until I got home and notices UHAUL stickers all over my brand new hitch. It made it look awful. It looks like I have a rental hitch on my vehicle. That should not be done without my knowledge and consent. Very upsetting to find when I had already left the facility which is an hour away from me.
JOANNE I
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan C
Évaluation :
3
The price was absurd. Over $700 for 5 days for a van
Elise A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brenda W
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN D
Évaluation :
5
On a 6ft wide trailer with a 57" RAMP put the fact that the ramp is not 6ft WIDE IN HUGE PRINT so it really is visable
Chris O
Évaluation :
5
The process was easy and simple.
Annalyn W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven B
Évaluation :
5
Excellent customer service. Knowledgeable crew. Keep on keeping on.
FRANCIS O
Évaluation :
3
People were nice but truck had bungee cords holding on the bumper and steering was messed up
Kurtis P
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis p
Évaluation :
5
Nothing, was an easy process
David A
Évaluation :
5
Great job, all good
Alan J
Évaluation :
5
No improvement here. I was very, very satisfied with the installation. It was quick and easy and I was out of there in no time. I highly recommend them for my next install. And yours as well.
Paul L
Évaluation :
3
Always have a good experience at this location.
Angelia R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri F
Évaluation :
5
Fabulous experience… great help getting trailer situated on my truck… easy drop off… had minor issue with app still thinking I had trailer; contacted location and they remedied it immediately…. Grateful to live near this center… they've always been so helpful…
Stewart E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hunter J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Debra T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kathleen B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett F
Évaluation :
3
Our truck did not have working lights for a trailer. We did not know until we hooked up our trailer with a full load. We were also not allowed to take a pick up transfer and had to drive out of our way to pick it up only to find out we couldn't take it because of the non working lights.
Andrew M
Évaluation :
5
Was very convenient to rent a car hauler trailer. Called to reserve was short and easy. Trailer was ready I scheduled the pick up. Worked great. Will use again when the need arises.
Jeremy K
Évaluation :
5
Customer service was great and very friendly
Danny V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abi M
Évaluation :
2
Your records of the both the mileage and fuel tank were wrong so that you tried to overcharge us. My husband caught it b4 leaving the facility and both were updated to show the correct amount. Very disappointing and although we will need a truck again, we will not trust you and your charging. Wyndham Hotels had a similar process for hotel rates. Put a higher rate in the res and if the guest catches it, apologize and change it. They called it the wink-wink program. I was the auditor who caught it.
Kim A
Évaluation :
5
Nothing, great service at a very reasonable price!!!
Kirstina S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jean K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia F
Évaluation :
4
I rented the trailer at 3/2/24 1:56 and I the trailer 23 hours after I rented it I have a photo of the trailer on their yard 3/3/24. 12:47pm. The young man that stood there and watched me unhook the trailer an push it in place said that he would check it back into the system. Well not only did he not help unhook the trailer but he failed to check it back into the system so I was charged for a cry's day because of his laziness. I had to drive back up to the location on Monday to have them take off the extra day due to the employees laziness
Stacy D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey M
Évaluation :
5
Fastest service, clean equipment, grade prices, the owner took care of me really well
Andrey A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan G
Évaluation :
5
Le client n'a pas laissé de commentaire.
bill f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert D
Évaluation :
5
Friendly professional service, job completed quickly and professionally. Great price as well!
Tracey W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael I
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary R
Évaluation :
1
I was told one thing by the agent when renting the vehicle on the amount of miles included. When the vehicle was turned in I was told something completely different. This cost me an additional $81 in charges.
john h
Évaluation :
4
Truck was a bit dirty on the outside and had a low front tire when rented. Otherwise, it was a good experience.
Steve j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa E
Évaluation :
4
Le client n'a pas laissé de commentaire.
LarryJoyce C
Évaluation :
5
Rien
David S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger V
Évaluation :
5
Very friendly and a qell maintained vehicle
CAROL B
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERHARD E
Évaluation :
3
I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B
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Expérience générale
Évaluation :
5
When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C
|
Expérience générale
Évaluation :
5
We will definitely use this location again.
Richard W
|
Expérience générale
Évaluation :
5
Great service and staff
Richard W
|
Expérience générale
Évaluation :
5
Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can't say enough good things about him and the the facility!
Derrick D
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Expérience générale
Évaluation :
5
Everyone was great. Made the experience smooth and easy. I appreciate everyone's friendliness and their help
warren p
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.