Customer service was amazing and the vehicle was clean and well maintained. The only issue was no onsite parking but they helped with finding good close parking.
Taunya G.Customer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
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I reserved a pick up truck. When I got there, there were no trucks available. They had to give me a cargo van. In addition, I got in and the gas tank wasn't full.
MICHAEL W.Everything was just fine
Rodger N.They were able to add my brother, who was the one towing the trailer to my reservation so I didn't have to be there to drop it off. Very helpful.
Heavenlaya F.I rented a tow dolly for one days use , I returned it within 4 hrs , they charged me for three days rental because they didn't see the dolly was returned I guess .. they charged me 175 bucks for a 50 dollar rental .. what the hell , I will never use U-Haul again
Richard C.Staff was rude
Michelle M.It is such much easier and more efficient to call them than to use your annoying app.
Patricia G.I waited for quite a while to have someone show up to help me. The person was knowledgeable and helpful, so maybe there isn't enough people working there. She couldn't find my reservation somehow, I also noticed there was a typo on my last name. I didn't know return requires downloading the app and register an account, I'd appreciate if someone told me ahead of time. Once that's done, I need to take pictures at night, so not sure how helpful that is. I somehow left my credit card on the truck, so I really appreciated it when the store called me and I was able to get it back quickly.
ning Z.I wanted a pickup 0,79 a mile But the made me take a 10 ft box at 1,15 a mile I want a refund
ANDREW B.Friendly staff. Very easy rental process. The only negative is the latch system on the 5'x8' trailer door. It was very difficult to operate to close and lock.
Joe Z.Dakota was very helpful in all aspects of the rental process.
Ralph C.My whole experience from arriving, and returning was truly amazing. The two employees who helped me made it quick and enjoyable! Thank you Kenmore Uhaul!
Bronte C.The trailer was a bit dirty, but not to the point it was an issue for me. The issue I had is the trailer came off the hitch on the highway at highway speeds while in traffic. It was fairly exciting and bent up the chain loops on my hitch. I was able to get it to the side of the road and reattached without any noticeable damage to the trailer. But, that is probably something that should be looked into. It could have been a bad situation for someone less accustom to driving with trailers.
Richard W.Excellent customer service
John L.Terrific service!
mark M.Trailer floor was loose and spongy when you would step on it. The front of the trailer wasn't sealed and leaked water inside all over my boxes things. Side tie downs were broken in spots. Not maintained at all.
MATTHEW J.great staff!
shiela H.This location always has what I need and processes me quickly. These items are highly valuable as a pick up or even a box truck, is hard to locate and schedule at several locations within 40 minutes of where I live. I continue to have good experiences at this Bothel Washington location. Thanks
Douglas N.Crew was extremely helpful. My hitch was a bit too big so i was able to borrow theirs and hook up without issue. They let me borrow moving equipment as well since another location didnt transfer the stuff that was supposed to be with the trailer. Great place!
Joel H.I was turned away by a crazy man at the rockys corner location and was acceptedat this uhaul location a little ways up the road. They weren't even scheduled to accept my truck but were nice enough to make space.
Tyler H.The team made the check in proess flawless and quick.
William B.T y
CHRISTOPHER L.Awful costumer service got yelled at for no reason. Couldn't do there job had to do it for them
Max G.I got charged $15 for the safe move insurance even though I said I didn't need it or want it. Vehicle had check engine light displayed.
Jasmine G.not a thing customer service was excellent very knowledgeable helpful went very smooth extremely pleased, definitely will use again and recommend a friends.
chet N.Keep it up good service
Micheale G.Agent was not very friendly. Never had anyone ask to take my picture before and I have rented many many time. Yes my license but never my picture. Very weird.
Asoka W.Small place, small team, top folk. They were engaged and responsive and quick.
Walt A.We had great customer service from helpful and knowledgeable staff. Would highly recommend this U-Haul and will be sure to stop in next time we need to rent.
John N.DO NOT CHARGE PER MILE WITHOUT SOME MILES ALLOWANCE! we are not an ATM!!! Disappointing and disgusting.
Patrick T.The guys here helped us efficiently and got us a truck on a busy day without a reservation. Good team
CHRISTOPHER R.The service was friendly and fast. I had several questions that were thoroughly answered. I really appreciated all the great follow through.
INGRID D.Don't forget to ask about the people! The people were friendly and efficient.
Robert M.I booked twice for a different location and both times U-Haul messed up the reservation. I even spoke to a representative and it still changed not only the pickup location but the specific trailer needed. I have rented from U-Haul before and don't understand how this happened twice. Not Kenmore location's fault.
BENJAMIN W.Dropped off at the night drop, nobody was there. All good.
Jeff T.The entire experience was decent and went without issue, until the end. I showed up, the young man was quick and professional and kind. The equipment worked well. I finished early and brought the trailer back. Everything was good until this point. The older guy that unhooked it was sloppy, rude and condescending. Very unprofessional. Was hollering about how wrong everything was, my car was wrong, the other guy hooked up wrong, it never should have gone out. Said I'm dangerous and kept going on about how wrong everything was. Very offensive. I worked at u-haul for four years in a very large moving center as a manger and have been pulling my own large car trailer with this vehicle for the last 10-12 years. This man should be removed. He does not represent your company in the manner he should. In the end I went from satisfied to very dissatisfied and offended in a matter of the last 10 minutes. Get rid of him.
jerry R.1. Not change location 2 hours before pickup. 2. Fuel the FUCKING truck. 3. You charge when a truck is brought back with less gas, and pocket the money. How bout you fucking pay the customers that aren't assholes and return a truck already fueled up, instead of being predatory pieces of garbage. And then refusing to even offer a discount and telling me I can siphon the extra gas out. That's fucking gross. Not only will I never rent from U-Haul again, but I will actively discourage anyone from renting from you pieces of garbage.
Salim E.Guy at counter was rude, took my picture, required local address and forced me to make one up since I didn't live there….
Jonathan O.Quick and relatively easy. Happy with my customer service experience.
Christopher R.Very helpful and a good experience.
Gib A.I am getting a flat tire and had to contact customer service, I did try to call the store directly as well but I know there were a lot of trucks that were turned in right as I picked mine up so I'm assuming they were busy with that and that's why the phone wasn't answered. I had a ton of difficulty getting a hold of anyone either on the 1-800 number or the app. It was not a great experience especially being a female alone at night in the freezing cold. When I did finally get a hold of somebody it was confusing there were two different text lines coming at me that didn't seem to talk with each other.
Amy B.Service was terrific.
Victor H.The employee was fantastic
Terri S.great service, friendly and professional staff
David F.Can't think of anything. William provided amazing customer service, he was friendly, knowledgeable, and quick.
Jeff C.The check-in and dispatch of the equipment was prompt and efficient. While I had seen the many UHaul videos to prepare for using a tow dolly, I was surprised that I was not able to load my car onsite. I was directed to a shopping center parking lot nearby and had to first drive the truck/tow dolly to the parking lot, then walk back to the UHaul lot and drive my car to the shopping center parking lot. It was easily in walking distance, but not having personnel to ask questions to, or even review the loading process was a little disconcerting.
Jim S.The staff person who helped me was fantastic!
Tracy G.The process was quick and easy. Friendly staff. While we were finishing the paperwork the second person had already prepped the dolly and hooked it up to the truck. We were out in about 10 minutes. Will use this location again when needed
Eugene S.Can't speak for others, but I had no problems from reserving or using the van. Customer service was not bad either.
Felix H.I will be contacting 1800 gouhaul after Christmas because I was cheated. I paid 138 dollars for the truck for a few hours. I was charged a cleaning fee when I returned the truck in the same condition I got it. I was charged a fee for after hour drop off when I was told there wouldn't be a fee for that since I was doing a one way trip. Very unprofessional all around. 19,95 advertisement turned out to be $198 for a ten foot truck rental for about 6 hours.
Tyler Y.Equipment wasn't ready or checked before I picked it up.
Garrett J.I reserved 24 reusable boxes more than a week before the reservation. When I arrived, the manager told me that they didn't have 24 and only had 6. When I asked why, he shrugged and said that the reservations don't actually guarantee stock (lol, what?) and that they couldn't do anything about it. The 6 boxes I did get were gross and dirty and I had to clean them before use. And then I had to drive them all back out to Kenmore three days later (from Seattle) and was yelled at by an employee for getting out of my car, since they don't provide on-site parking. I'm not sure where you're supposed to park for dropping off supplies?? I asked if I was getting a receipt and was told I would be emailed it… which still took four days.
Tess C.