Customer Reviews for U-Haul of Langhorne

4 479 évaluations

662 E Lincoln Hwy   Langhorne, PA 19047
(I-95 & Bus Rt 1)

(215) 752-8880

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(215) 752-8880

662 E Lincoln Hwy
Langhorne, PA 19047
(I-95 & Bus Rt 1)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Helms 
Évaluation :
5

Always friendly and helpful. Good store

Kim Musmanno 
Évaluation :
1

I was over two hours late hitting the road because my lockbox was empty. I reserved a week in advance to pick up using lock box. That morning all of the locations boxes were unlocked and open with all locks displaying the codes. I had to call corporate who did nothing then just come back when the store opened. I was supposed to arrive on site at 10am but didn't even get the 8am rental until 9:55am. With an hour drive I was more than late. It was the WORST U-Haul experience I've ever had. This location has become so unprofessional it's shocking.

Kyle Yanoff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Ruditis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann Bream 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN FAUST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Bowman 
Évaluation :
5

More staff available. Poor guy was working non stop doing the job of two people and it was raining. He was a great employee.

Kimberly Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIchael Antry 
Évaluation :
5

Easy / Efficient rental experience

Darryl Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lamontagne 
Évaluation :
3

Equipment was a DEATH TRAP! Asked for the best unit on the lot, got the scariest ride i've had in awhile. The rack and pinion on this truck was so bad, i was waiting to be pulled over for drunk driving cause this truck was absolutely scary. I called shortly after i had picked up the load i needed the truck for and informed the location of how bad this truck was. If i could have traded the truck while in need of it, i would have, but circumstances denied that. When i took the truck it was informed to me at the time they just got the truck back from service! WOW if that really was the case, then you as UHAUL, dont care for your customers. cause anyone could have noticed this with just a short drive to see how bad the steering was on this unit. I've rented from Uhaul enough, and my experience continues to go down hill with use of your trucks. Convenient locations is about all you have going for you anymore.

ADAM KUHL 
Évaluation :
5

I was completely satisfied with Gregory who was your representative. This is the 2nd time in 2 months that I used this location and they were always helpful.

cletus mahoney 
Évaluation :
5

The people that work there are very friendly. but the trailer i rented was clean and looked fine but, it rained and the trailer leaked and my boxes got wet. Not Good.

matthew musmanno 
Évaluation :
5

Everyone I had interactions with were very friendly, helpful and professional. Thanks

matthew musmanno 
Évaluation :
5

Easy-Peasy in & out in under ten minutes. Will be using again.

J BOHLEMAN 
Évaluation :
5

This location is the best .

Cynthia Houston 
Évaluation :
5

U can improve your trucks. Wild driving the truck the wheel  locked  on my husband as he was going over a bridge  which he hit the guard rail he almost lost his life and his passengers life . What can u do to compensate for this mishap

Brenda Pracha 
Évaluation :
5

Quite satisfied with the whole rental.

frank lavanga 
Évaluation :
5

Cynthia was awesome! So helpful. Thank you!

Daniel Peterson 
Évaluation :
4

My rental was quick and easy especially when you check in prior. I was able to use the lot next to the rental to leave my car and pick it back up when I return the truck. Basically I was able to do what I needed to do without any hassle.

Trang Le 
Évaluation :
5

Warn then to keep the load to a minimum. A Rav 4 not a good vehicle to two a 12" trailer. The roads traveling from Phily to Tampa are terrible forcing me to travel at 60mph the whole way.

Craig Chapin 
Évaluation :
3

The fan was in good mechanical and reasonable cosmetic condition. The big issue was the cleanliness of the inside of the windows. In daylight they looked fine but as soon as it started to rain or get humid they built up a horrible haze that made it nearly impossible to drive.

Sean Ryno 
Évaluation :
5

Professional and courteous staff. Thank you.

Robert Norum 
Évaluation :
5

I was very please with the help I got from Cynthia Houston, who corrected my billing.

cletus mahoney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Pierson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Mohr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Lynch 
Évaluation :
3

I put in for a 17'. I got a 15' we had to make 3 trips and they switched from the Bristol to Langhorne.

Carrie Ferris 
Évaluation :
5

The woman working there was very helpful and nice. It was an easy experience. Merci!

Charles Gentile 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dong Qin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronie kent 
Évaluation :
4

Comments about the equipment: 1) Tow dolly ratchet straps were difficult to release (ratchets could use some oil due to the corrosion on them). 2) Ford truck gauge center display (digital display) was too bright for driving at night. Even with the dimmer all the way down, the digital display was too bright compared to the other analog gauges and controls (HVAC / radio). NOTE - these improvements are about the equipment not the about the for the location.

JOHN ST PIERRE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Volodymyr Vdovin 
Évaluation :
5

The staff were polite and efficient. Everything was clean and ready when I got there.

Angela Gulotta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Sonnie 
Évaluation :
1

I was there at 6:10 pm, was supposed to be open til 7:00pm. When I arrived to pick up my Truck, the building was dark, open sign was off and the lights were off. So I called the U-Haul number to see the hours for the location. The customer service rep on the phone was rude and told me that "she couldn't control the hours of that location" and she said "anything else?" When I approached the U-Haul employee that was outside in her car/truck she mumbled to go inside in the building that was dark. It was obvious that she didn't want to help me. She wasn't very nice while taking my information at the computer. I told my wife and daughter to back in our vehicle. Then when I returned the truck, there were fees that I didn't agree to. Overall- not happy.

Joseph Madara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Hall 
Évaluation :
3

Upon returning the truck and entering the building, the employee was arguing and screaming at someone on the phone . She didn't realize I had entered the shop. After she saw me, she just ask if I returning the truck. I said yes and she then said I would receive an email bill and then proceeded to continue to scream at someone on the phone. This level of customer service is unacceptable.

Edman Reid 
Évaluation :
5

When I got the U-Haul I had to put gas in it. It only had a quarter of a tank. U-Haul truck has 116 000 miles the alignment was off centered and the transmission was making a weird winding noise.

Jonathan Morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE OMELIA 
Évaluation :
5

The woman who works at this location is the most Pleasant happy woman ive ever encountered in a business like this! She was a joy from the day i called and spoke to her to make my reservation and if yiu look up my account you will see the many times and places i use Uhaul. The woman at your Doylestown location i rented at was fantastic as well back a few months ago.

CHRISTOPHER SHIMKO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Baj 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Toughlin 
Évaluation :
5

I rented twice from this location and both times Mike, the U-haul associate was outstanding, very courteous, knowledgeable and quick to rent/ return equipment. Great job, Mike!

Uladzimir Radziuk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Mott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dom DiJulia 
Évaluation :
5

The customer service has been excellent.

Timothy Beckel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Hope 
Évaluation :
5

Location personnel are courteous and professional. Merci.

Robert Norum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Pearlstein 
Évaluation :
5

The app is the worst and I will never use the 24/7 pickup again waste of time 0 out of 10 Booooooo (thumbs down)

Stephen barrington 
Évaluation :
5

Every one I encountered at this location went above and beyond to provide great and friendly service which is rare today.

WILLIAM THOMPSON 
Évaluation :
5

Freanly brother working

Rustamov Mukhammadolimkhon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin James Burke 
Évaluation :
5

The customer service technician was friendly and helpful. It was a pleasure renting from this location and see no need for improvement.

Lori Shookowski 
Évaluation :
5

The vehicle was clean however the arm rests on both seats were broken and the tire pressure monitor system was on the entire time.

Andy Incorvati 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suratchakorn Noichantra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter mihalik 
Évaluation :
5

Excellent service, very quick efficient check in process. thank you

Uladzimir Radziuk 
Évaluation :
4

On pick-up truck was parked 4 inches on driver's side from the adjacent truck. I had to enter through the passenger door to get in. Truck automatically stars in Tow/Haul mode, which is not needed for most driving. Finally figured out how to turn that off but until you do that it shows you the yellow Tow/Haul symbol on the dash that looks like a problem. Had to call U-Haul at rental time and once on the road; I think it must be easier to get through to the IRS that to reach someone at U-Haul.

Charles McLane 
Évaluation :
5

Terrific reservation and so easy to set up. So like this local location for rentals!!!

David Tyler 
Évaluation :
3

charged me for a hand truck that I never used and was still zip tied, truck was pretty beat up upon receiving it

Nathan Breece 
Évaluation :
5

Dealt with the same guy both times and he was awesome to deal with. Especially as it was my first and second time renting. Really helpful even when he was was really busy.

Robert Woodhouse 
Évaluation :
5

Cynthia is fantastic, I highly recommend.

Ryan Gdovin 
Évaluation :
5

I've rented from this location several times before. All is good.

MICHAEL MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Haddock 
Évaluation :
5

Great staff. Thank you.

Robin Silverman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Plummer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Albaugh 
Évaluation :
5

The attendant was courteous and knowledgeable, which streamlined the process and made for an overall positive experience.

george maus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melton Affrime 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. Trease 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Weidle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevon Whino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Luff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy Booz 
Évaluation :
5

There was no windshield washer fluid. And the windows were dirty That's all

John frenier 
Évaluation :
5

Great customer service and assistance - would highly recommend

Bill Fricke 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike branch 
Évaluation :
5

Rien

Brenda Pracha 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Franklin Cartlidge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Whittenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO FERNANDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Brightcliffe 
Évaluation :
5

Cynthia is best and can’t go any where

Ronak Padriya 
Évaluation :
5

Nothing -- this was a completely seamless process and customer service was very helpful. The counter person at the facility was super friendly too. I have been to other locations where they are apathetic or just plain rude but this woman was super nice and helpful.

Kathleen Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Murawski 
Évaluation :
2

The only employee that was working is constantly annoyed with paying customers. Her earbuds in her ear, and is not enthusiastic about helping. Had this lady twice now and no improvement either time.

Peter Orrin 
Évaluation :
5

The attendant was very attentive and professional. Answered my questions while getting me in an out with no delay. Upon return, she was very timely in getting me checked out. I've heard stories about people being treated without respect but this attendant was very helpful and was able to handle multiple customers efficiently. Can't remember her name but she was great.

Kevin Jackson 
Évaluation :
3

I was not happy they would not let use use the vehicle one way. We moved from PA to lower Delaware. It was very inconvenient to drive it back to PA after the move

Monica Ringler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Colletti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Swope 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard Ritter 
Évaluation :
5

Excellent Service Was well taking care of... A pleasant experience during a difficult time... Thank U

Diana Foerster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Wheet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank Mackiewicz 
Évaluation :
5

Employee was so nice and helpful, definitely will be coming back to this location if ever needed again.

Holly Tinneny 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Seibert 
Non les évaluations ont été soumises pour cet établissement.

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