Le client n'a pas laissé de commentaire.
Mike HelmsCustomer Reviews for U-Haul of Langhorne
(I-95 & Bus Rt 1)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
662 E Lincoln HwyLanghorne, PA 19047
(I-95 & Bus Rt 1)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Always friendly and helpful. Good store
Kim Musmanno- Évaluation :
- 1
I was over two hours late hitting the road because my lockbox was empty. I reserved a week in advance to pick up using lock box. That morning all of the locations boxes were unlocked and open with all locks displaying the codes. I had to call corporate who did nothing then just come back when the store opened. I was supposed to arrive on site at 10am but didn't even get the 8am rental until 9:55am. With an hour drive I was more than late. It was the WORST U-Haul experience I've ever had. This location has become so unprofessional it's shocking.
Kyle Yanoff- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michele Ruditis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joann Bream- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SEAN FAUST- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lisa Bowman- Évaluation :
- 5
More staff available. Poor guy was working non stop doing the job of two people and it was raining. He was a great employee.
Kimberly Campbell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIchael Antry- Évaluation :
- 5
Easy / Efficient rental experience
Darryl Wilson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Lamontagne- Évaluation :
- 3
Equipment was a DEATH TRAP! Asked for the best unit on the lot, got the scariest ride i've had in awhile. The rack and pinion on this truck was so bad, i was waiting to be pulled over for drunk driving cause this truck was absolutely scary. I called shortly after i had picked up the load i needed the truck for and informed the location of how bad this truck was. If i could have traded the truck while in need of it, i would have, but circumstances denied that. When i took the truck it was informed to me at the time they just got the truck back from service! WOW if that really was the case, then you as UHAUL, dont care for your customers. cause anyone could have noticed this with just a short drive to see how bad the steering was on this unit. I've rented from Uhaul enough, and my experience continues to go down hill with use of your trucks. Convenient locations is about all you have going for you anymore.
ADAM KUHL- Évaluation :
- 5
I was completely satisfied with Gregory who was your representative. This is the 2nd time in 2 months that I used this location and they were always helpful.
cletus mahoney- Évaluation :
- 5
The people that work there are very friendly. but the trailer i rented was clean and looked fine but, it rained and the trailer leaked and my boxes got wet. Not Good.
matthew musmanno- Évaluation :
- 5
Everyone I had interactions with were very friendly, helpful and professional. Thanks
matthew musmanno- Évaluation :
- 5
Easy-Peasy in & out in under ten minutes. Will be using again.
J BOHLEMAN- Évaluation :
- 5
This location is the best .
Cynthia Houston- Évaluation :
- 5
U can improve your trucks. Wild driving the truck the wheel locked on my husband as he was going over a bridge which he hit the guard rail he almost lost his life and his passengers life . What can u do to compensate for this mishap
Brenda Pracha- Évaluation :
- 5
Quite satisfied with the whole rental.
frank lavanga- Évaluation :
- 5
Cynthia was awesome! So helpful. Thank you!
Daniel Peterson- Évaluation :
- 4
My rental was quick and easy especially when you check in prior. I was able to use the lot next to the rental to leave my car and pick it back up when I return the truck. Basically I was able to do what I needed to do without any hassle.
Trang Le- Évaluation :
- 5
Warn then to keep the load to a minimum. A Rav 4 not a good vehicle to two a 12" trailer. The roads traveling from Phily to Tampa are terrible forcing me to travel at 60mph the whole way.
Craig Chapin- Évaluation :
- 3
The fan was in good mechanical and reasonable cosmetic condition. The big issue was the cleanliness of the inside of the windows. In daylight they looked fine but as soon as it started to rain or get humid they built up a horrible haze that made it nearly impossible to drive.
Sean Ryno- Évaluation :
- 5
Professional and courteous staff. Thank you.
Robert Norum- Évaluation :
- 5
I was very please with the help I got from Cynthia Houston, who corrected my billing.
cletus mahoney- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Pierson- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
John Mohr- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Nancy Lynch- Évaluation :
- 3
I put in for a 17'. I got a 15' we had to make 3 trips and they switched from the Bristol to Langhorne.
Carrie Ferris- Évaluation :
- 5
The woman working there was very helpful and nice. It was an easy experience. Merci!
Charles Gentile- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dong Qin- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ronie kent- Évaluation :
- 4
Comments about the equipment: 1) Tow dolly ratchet straps were difficult to release (ratchets could use some oil due to the corrosion on them). 2) Ford truck gauge center display (digital display) was too bright for driving at night. Even with the dimmer all the way down, the digital display was too bright compared to the other analog gauges and controls (HVAC / radio). NOTE - these improvements are about the equipment not the about the for the location.
JOHN ST PIERRE- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Volodymyr Vdovin- Évaluation :
- 5
The staff were polite and efficient. Everything was clean and ready when I got there.
Angela Gulotta- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rachel Sonnie- Évaluation :
- 1
I was there at 6:10 pm, was supposed to be open til 7:00pm. When I arrived to pick up my Truck, the building was dark, open sign was off and the lights were off. So I called the U-Haul number to see the hours for the location. The customer service rep on the phone was rude and told me that "she couldn't control the hours of that location" and she said "anything else?" When I approached the U-Haul employee that was outside in her car/truck she mumbled to go inside in the building that was dark. It was obvious that she didn't want to help me. She wasn't very nice while taking my information at the computer. I told my wife and daughter to back in our vehicle. Then when I returned the truck, there were fees that I didn't agree to. Overall- not happy.
Joseph Madara- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Harry Hall- Évaluation :
- 3
Upon returning the truck and entering the building, the employee was arguing and screaming at someone on the phone . She didn't realize I had entered the shop. After she saw me, she just ask if I returning the truck. I said yes and she then said I would receive an email bill and then proceeded to continue to scream at someone on the phone. This level of customer service is unacceptable.
Edman Reid- Évaluation :
- 5
When I got the U-Haul I had to put gas in it. It only had a quarter of a tank. U-Haul truck has 116 000 miles the alignment was off centered and the transmission was making a weird winding noise.
Jonathan Morris- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MIKE OMELIA- Évaluation :
- 5
The woman who works at this location is the most Pleasant happy woman ive ever encountered in a business like this! She was a joy from the day i called and spoke to her to make my reservation and if yiu look up my account you will see the many times and places i use Uhaul. The woman at your Doylestown location i rented at was fantastic as well back a few months ago.
CHRISTOPHER SHIMKO- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph Baj- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
John Toughlin- Évaluation :
- 5
I rented twice from this location and both times Mike, the U-haul associate was outstanding, very courteous, knowledgeable and quick to rent/ return equipment. Great job, Mike!
Uladzimir Radziuk- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Donald Mott- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dom DiJulia- Évaluation :
- 5
The customer service has been excellent.
Timothy Beckel- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Michael Hope- Évaluation :
- 5
Location personnel are courteous and professional. Merci.
Robert Norum- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer Johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Larry Pearlstein- Évaluation :
- 5
The app is the worst and I will never use the 24/7 pickup again waste of time 0 out of 10 Booooooo (thumbs down)
Stephen barrington- Évaluation :
- 5
Every one I encountered at this location went above and beyond to provide great and friendly service which is rare today.
WILLIAM THOMPSON- Évaluation :
- 5
Freanly brother working
Rustamov Mukhammadolimkhon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevin James Burke- Évaluation :
- 5
The customer service technician was friendly and helpful. It was a pleasure renting from this location and see no need for improvement.
Lori Shookowski- Évaluation :
- 5
The vehicle was clean however the arm rests on both seats were broken and the tire pressure monitor system was on the entire time.
Andy Incorvati- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Suratchakorn Noichantra- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
peter mihalik- Évaluation :
- 5
Excellent service, very quick efficient check in process. thank you
Uladzimir Radziuk- Évaluation :
- 4
On pick-up truck was parked 4 inches on driver's side from the adjacent truck. I had to enter through the passenger door to get in. Truck automatically stars in Tow/Haul mode, which is not needed for most driving. Finally figured out how to turn that off but until you do that it shows you the yellow Tow/Haul symbol on the dash that looks like a problem. Had to call U-Haul at rental time and once on the road; I think it must be easier to get through to the IRS that to reach someone at U-Haul.
Charles McLane- Évaluation :
- 5
Terrific reservation and so easy to set up. So like this local location for rentals!!!
David Tyler- Évaluation :
- 3
charged me for a hand truck that I never used and was still zip tied, truck was pretty beat up upon receiving it
Nathan Breece- Évaluation :
- 5
Dealt with the same guy both times and he was awesome to deal with. Especially as it was my first and second time renting. Really helpful even when he was was really busy.
Robert Woodhouse- Évaluation :
- 5
Cynthia is fantastic, I highly recommend.
Ryan Gdovin- Évaluation :
- 5
I've rented from this location several times before. All is good.
MICHAEL MILLER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Leslie Haddock- Évaluation :
- 5
Great staff. Thank you.
Robin Silverman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shirley Plummer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Albaugh- Évaluation :
- 5
The attendant was courteous and knowledgeable, which streamlined the process and made for an overall positive experience.
george maus- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melton Affrime- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James E. Trease- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Susan Weidle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevon Whino- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Larry Luff- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joy Booz- Évaluation :
- 5
There was no windshield washer fluid. And the windows were dirty That's all
John frenier- Évaluation :
- 5
Great customer service and assistance - would highly recommend
Bill Fricke- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
mike branch- Évaluation :
- 5
Rien
Brenda Pracha- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Franklin Cartlidge- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Peter Whittenberg- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
HUMBERTO FERNANDEZ- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ken Brightcliffe- Évaluation :
- 5
Cynthia is best and can’t go any where
Ronak Padriya- Évaluation :
- 5
Nothing -- this was a completely seamless process and customer service was very helpful. The counter person at the facility was super friendly too. I have been to other locations where they are apathetic or just plain rude but this woman was super nice and helpful.
Kathleen Boyd- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenneth Murawski- Évaluation :
- 2
The only employee that was working is constantly annoyed with paying customers. Her earbuds in her ear, and is not enthusiastic about helping. Had this lady twice now and no improvement either time.
Peter Orrin- Évaluation :
- 5
The attendant was very attentive and professional. Answered my questions while getting me in an out with no delay. Upon return, she was very timely in getting me checked out. I've heard stories about people being treated without respect but this attendant was very helpful and was able to handle multiple customers efficiently. Can't remember her name but she was great.
Kevin Jackson- Évaluation :
- 3
I was not happy they would not let use use the vehicle one way. We moved from PA to lower Delaware. It was very inconvenient to drive it back to PA after the move
Monica Ringler- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Colletti- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffery Swope- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gerard Ritter- Évaluation :
- 5
Excellent Service Was well taking care of... A pleasant experience during a difficult time... Thank U
Diana Foerster- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ryan Wheet- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
frank Mackiewicz- Évaluation :
- 5
Employee was so nice and helpful, definitely will be coming back to this location if ever needed again.
Holly Tinneny- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glenn SeibertServices supplémentaires à cet emplacement
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