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Louis JosephCustomer Reviews for U-Haul of Lynhurst
Testimonials From Recent Customers
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Oil, change, washer fluid light on service require
Julio GuzmanFront Headlight out
Terri Coomerninguna observacion
Richard UrdanetaI've used uhaul for moving for over 20 years, this was the worst experience I've ever had with this company. Had to extend my rental because of unforeseen issues at my new home and the employee I spoke with was quite rude about the fact that I needed to extend it. It definitely wasn't part of my plan or budget to keep the truck as long as I needed to. When I asked what the big deal was I was given some lame reason about the vehicle needing inspected. Which makes me think that I was rented this truck without it being serviced before hand. The truck drove poorly and the customer service was lackadaisical at best.
Kenny ClarkOther UHaul locations will connect the trailer for me. This location did not, and I don't really care. However, it does show how some locations provide better service than others.
Eric NewportFor the first time I rent a U-Haul and I got the worst deal, I think I wouldn't use it again or haul unless it's something very urgent, but I wouldn't recommend it unless there are nicer people.
jesus huertaYou are OK 👌
Laura RileyEmployee was rude and was on the phone
Alfonso CortesEVERYTHING WAS GREAT! SERVICE PEOPLE WERE VERY FRIENDLY AND HELPFUL.
DONALD PARROTTUpdate equipment
Kim ROWEGij
Yousef AlThis was a great experience provided by Uhaul. My contractor was out of a vehicle to get back and forth to the job site and Uhaul arranged for me to keep the the rented pick-up truck for an extra week, for a total of 2 weeks, while my contractor was able to get his own truck. Merci.
Jordan HarrillWhen I returned the truck, I was annoyed that a private car was parked there (7:10 PM) at the return portal which caused me to have to partially block exiting vehicles from the back lot.
Lowell ElamThe sale person was Fantastic Thumbs up But the trailer was a little rough and the back gate was messed up a bit. Had to stand on it to get it to go down But besides that it pulled great and handled the frig like a champ
frank morsehorrible, gave me a vehicle on empty had to fuel it. will not ever go back to that location in life
donavon nguyenNothing really just keep your employees happy and taking care of they are the best at what they do and I love going to your facility for that reason and keep up the good work...
mick graysonThis was my first time renting from U-Haul and I didn't have any issues. The employee was nice and thorough. No issues when returning truck. Will definitely use them again if needed.
stephanie buffingtonThere was only 1 employee there that day. She was awesome.
Jenifer AllenThe site Manager LaTia was great
Gordon RundleMake sure the customers are leaving with a reliable truck. My truck wasn't clean, had one headlight out, and stop working on me. Then had to pay for another truck because the one I got needed to be returned before I was done with my rental. Nobody had the attitude to make sure I was taken care of, just you have to reserve another truck, which means pay for another truck when it's yall fault that I had a unreliable truck to do my move. Nope, won't be using uhaul ever again....
Avery HarrisYou tried to get me on the gas from the beginning even after I had it rechecked you still put more than what it had in it. You aren't up front with pricing. You aren't up front with deposit. You aren't up front with any of it. Was a terrible experience dealing with this company at all.
James SmithLaTia was very professional and polite. She was knowledgeable and very helpful which made my moving experience very enjoyable.
Octavia GarrettI ordered a dolly. Didn't get it so they called and said they forgot it. That's fine just refund me for it. Was not refunded for it. The key worked half the time we had trouble getting it to start but was told to "just jiggle it" what? Just jiggle it?
Bailey MitchellProcess was quick & easy for both pick up & return
Dana BrillCall ahead of time to make a reservation a day or two in advance.
Damien JacksonThe workers at this location were so helpful and very polite. Anytime I have to rent a U-Haul I prefer this location because of the customer service. Keep up the good work everyone☺️
Daphinia MayhueMaintain the equipment. I rented a car transport trailer, and when I attempted to use the strap ratchets, found them to be nearly worn out, and VERY hard to use
John EssexExcellent service!
Anthony PandolfoExcellent customer service
Roslyn HaggardTruck did not shift well, it was shuddering, shifting around 4k rpm’s , I’m a former mechanic of 12 years, and that truck was definitely not right.
Deven LentsThe staff here called to notify me that I had left my work badge in the cab of the truck almost immediately. When I did not answer on the first call they called persistently until someone had actually spoken to me instead of just leaving a voicemail and hoping I checked it. To me that was going above and beyond and was very appreciated
Ray WilsonTruck was a little worn, but performed mechanically. Personnel were friendly and store was neat and clean. Located in a safe area.
RONALD ROBBINSI originally order a hitch which I paid for but found out that I couldn't use it. I was to be refunded for the amount of the hitch and insurance but I have yet to receive it. I even called back days later and they said that they would get my refund to me. I haven't received anything!
Kelsie WoodsonThe general manager on-site was great and made the process very quick. The truck was clean on the inside, but the windshield was filthy and the truck had no windshield wiper fluid.
Jordyn SpriggsVery simple return process & the young lady was very nice.
KAYLA LOPEZUHaul assigned me a different drop off location which was closed. People at my second drop off location were nice. UHaul screwed me over twice which didn't make me happy.
William BernickusThe vehicle smelled of pot and had the ashes everywhere. The GMhad attitude and was inappropriately hugging a person returning a vehicle I assume she knew because he picked her up and spun her around.
Aretta ROBINSONDefinitely need more team members working. LaTia was doing it all by herself and there was a steady stream of customers so I was patient but it took over an hour just to pickup a trailer. I cannot blame her for this delay as she was doing all she could and held the unit for me when I was running late due to weather conditions.
Jeremy HerringVery friendly and fast service
kimberey smithI'm very BIG on customer service and my 3 visits to this particular store was disappointing. The employees that assisted me were very professional, energetic and friendly but most of all efficient.
FRANK HASKINSClerk was very rude and refused to help me devire an additional rental day. She was verbally abusive and threatened to report my uhaul rental stolen. Very unprofessional and I am being charged a ridiculous amount of hidden fees. Unethical business practices ...
Aaron LoveI love the van it's really clean and smell good
aisha arounaI spent well over an hour waiting in line to get the truck and trailer. Then once it was checked out to me had to wait half an hour more for the attendant to take a picture of the trailer hook up before I could leave because she was alone on a Saturday morning trying to handle multiple customers. This put me behind schedule and I ended up having to call to extend and beg for an extra half an hour because the customer service reps wouldn't listen and just wanted to pass me around, I essentially was screwed out of an hour of my rental due to POOR MANAGEMENT DECISIONS. None of this was the poor woman working the stores fault it is all corporate refusing to offer higher wages forcing her into a position where she has no one else working with her. The truck was in extremely poor condition and needs to be taken off the road. PAY PEOPLE MORE SO YOU CAN ATTRACT MORE EMPLOYEES AND YOU DON'T SCREW YOUR CUSTOMERS, ITS NOT THAT HARD OF A CONCEPT! I will never rent from uhaul again and I will be telling others to avoid it.
Jordan FeaselNothing everyone was nice and exact. I had a great experience and it would be my 6 or 7 time renting from there
Travis SandlinHave a step ladder to get into the truck lol
Tonia RedmondI was over charged and my equipment was not in the truck and I was lied to about it and my truck ran like a raggedy truck not taking care of at all
Constance Lanegreat service! always fast and friendly.
Erika BandodkatThe hitch didn’t fit my trailer
Joshalynn PearsonKeep up the great work 👍
Ronald AbnerHbsnakk
Pierre Guerrier