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Tyler McCabeCustomer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dude working the desk looked at the key and said "you need to return this truck to the location you got it from." How the hell would he know/think that from looking at a key? Woman there was super helpful and took care of the return.
Logan Zylstrasuper fast and convinent
Marilyn RosaThanks to the staff at 21st South location great service
Bruce HunterAlways try to physically check the mileage and amount of Gas before a contract is printed instead of relying on what the mileage and fuel readings of when the vehicle was checked in with the previous rental!
EDGAR STOCKINGProbably one of the most beat up trucks I've ever driven. Trying to figure out if all the damage was accounted for was a pain. I don't want to get charged because I didn't notice something was not included. Luckily I wasn't charged for anything but I can see how that can happen. Maybe it's time to replace this truck. Also make sure when people pay for the blankets to tell them to grab the correct amount of bags. I thought one bag was 1 dozen but it was 6 so I had half of the amount I paid for.
Justin PearsonOur trucks blinkers didn't work, the keys to the lock were missing, the drive was rockies than other ones I have driven. When I asked the employee about the lock, he said "that sucks, sorry" and didn't get us a new truck.
Nicasio NangoFront desk gal was very professional.
Brian LakeHave employees with experienced in customer service and to be more polite. Have equipment with the appropriate wheels.
Monica BaezSuper friendly and competent workers. Had the easiest time renting from start to finish. Thank you all! Owner is super nice and helpful too!
Tenzin LHAZEYI like this location and staff. They are very friendly and helpful. No issues, ever.
Thomas BlantonEasy pick up and drop off. Owner was great and so was her staff.
Patrick FlynnNot a thing
Darwin RossThe woman that helped me was AMAZING! I have never had a better experience. She was friendly, knowledgeable and got me processed through in record time! I am terrible with names otherwise, I would mention her by name. Top notch!
Steven NewtonUnit was a mess garbage on the back very bad strong smell like a death animal or skunk, i have rent many units from this location before never had any issues until now.
Ignamar Urdaneta nunezI had a wonderful experience and so easy. Je la recommande fortement.
Poaloi TuiakiTo change old trucks to bring new ones.
Mohamud GuledWe were in and out super easily which was great! Service was great! Truck was not so clean inside. Lots of candy wrappers everywhere. I get it, it's Uhaul. The truck was great and served it's purpose.
Jill WilliamsVery helpful.
AMBER KENNARDThe lady that checked us in was very unfriendly for customer service.
Melanie CurielThe uhaul had damage to it prior to me getting it. I did not have an accident or damage any of the van. I did not refuel to same place and i dropped it off at a different location. You are trying to charge me for damage that was already done to the van before i got it and charging me for having ot for weeks. This is not right and i am not paying for anything i dod not do. I am not paying for any damages. The passenger bottom mirror was broken the passenger rear side was dented and damaged and the rubber that is in the back was only half when i got it. I dont know what you are trying to accomplish here besides fraudulently charging me for someone elses accident or misuse. I extended the rental accordingly and brought it back before it was due. I will put a google review up about how bad the service is and how you treat customers if i dont get an apology and a new receipt that is accurate and not full of fraud and lies.
Jill NeumannThe experience at the location was good, the truck felt a little unsafe, especially when turning, it was making some awful noises. Overall, the people were great, the truck not so much.
Jacob BiglerAll good
Shelly McTeeWhile picking up a trailer I asked if I would be able to drop it on at a location in Sandy. I would told I would be able to drop it off at any location. I requested that rent the trailer for out of town, I was told I could. The employee helping me printed out my contract and went over the first couple things then asked us to follow him. I later found out that the contracted stated that the trailer was for in town and needed to be returned to the mid city location. This was not gone over with us before we were given the contract. I dropped of the trailer at the Sandy location after moving. I then found out a couple days later that I was charged with late fees for not dropping the trailer off at the mid city location after I was told I could drop it off at any location. I was charged twice one time for $91 and another for $76. I called customer service and was told that it is most likely that I won't get my money back, even though the employee made mistakes on the contract and did not go over the contract with us before pick up. I will never be visiting this location again.
Alexia GonzalezPainful
John JohnsonLoved the remote pick up and drop off! Was able to get my move done in the middle of the night. Merci.
Mathis ClarkeMy driver side mirror was in a position that I could only look out and see myself instead of cars on my side. I think checking mirrors should be a part of the process of checking the truck when it gets back
kc rooseTha lady that helped me was very nice
Moises RamosThe truck was muddy but the inside was fine. Apparently our auto transport didn't get billed and we pulled it over 1000 miles with no contract. They billed us 2-3 days later and was not the agreed on amount. The truck had a mechanical issue and at low loads the drive line would rattle so bad it was almost unbearable in the cab. A deafening noise that caused me numerous times to pull off and make sure nothing was falling off the truck.we returned the trailer early to agreed location unharmed. Without any legal obligation to do so.
Darrin WIlliamsThe lot was small and crowded, very unorganized. I did not enter the building because the personnel greeted me upon arrival. Staff was friendly which is why I would go ahead and recommend this location.
Chera FocazioPick up and drop off were very easy. The staff were very friendly. U-Haul will always be my first choice for rental truck needs
Bill JacksonGreat service and staff. Always make the process smooth and fast. Have used multiple times and highly recommend them.
Matthew MorrowKeep it that way I have good experience
JULIO FLECHAIt was a smooth and easy experience. The pickup truck I rented for 2 days was clean, well maintained, and drove perfectly. The service person who helped me, Jordan, was excellent and everything about the rental went perfectly. Would highly recommend the location.
Lesley DuTempleNothing needs to be changed
lester WaughBoth locations I worked with were well organized but especially the employees were friendly and helpful.
Richard HugieGood service
Steve PriceNatasha was so much help and honestly so funny. Would 100 % recommend this location to a friend. We were in and out in less than 15 minutes. One of the best Uhaul experiences I've ever had
Karynn PersonMore room
Felix CabreraThe staff at the location was great. She was helpful by instructing me to take my own pictures of the truck so that in case the return location said that something had happened I would have my pictures to back me up. The issue I had was the truck itself. It was semi-clean, beat up, and it didn't run well. It sounded awful, had little pick up and go, the headlights were not bright enough to see. It had been raining and anytime any cars were around me, I could not see. When the cars were gone, I could see okay but not great. The windshield wipers were not good either. And it sucked up the gas. I've rented a different truck a couple of weeks ago and it got much better gas mileage.
Amanda CastilloThe truck was dirty when we picked it up
Sage AndersonVery easy drop off. Good communication
Jon ManningWas cool kind of busy with just one rep, but he made sure to check in and update. Acknowledgement goes a long way.
yolanda waltonThe employees there on their game! Great service, thank you!
Tammy MaldonadoI really can’t think of any improvement 😃
Deborah HamsharI was so impressed by this location. When picking up a vehicle I was nervous about handling in the snow and was looking to get a newer vehicle with front wheel drive. The only cargo van with FWD was out and I was going to wait but then it got back early and one of the homies there called my cell and told me it got back early. Really were amazing and super helpful
patrick hennesseyGreat job
Philip marcialJordan was incredible! He made the rental easy and enjoyable. I'd go back to U-Haul because of him. Thanks Jordan
Mark DuncanNatasha Vasquez was awesome. I explained to her when I returned the truck what had happened. She made sure everything was checked in and notes were taken. She assured me everything was good. She is the bomb!
Tammy MaldonadoMileage fees have become too expensive for me to consider a short term rental again.
Isaac StewartVery friendly.
Kylee CasperThey was very good about answering questions I had.
Lisa BrockThe young lady at the reception was great. Made everything so easy and helped me with great attitude. Excellent customer service skills.
Fernando PerezReceived help as soon as I drove up. Took care of me and I was on my way.
David GoodmanCourtesy staff and service
maryann trulilloI’m so happy with service all setup they doing great job
moahammad omariTerrible selection of drop off locations. I had to drive 40 miles over mountains to return the trailer. Should be locations in Heber City, Kamas, or Park City, Utah for the entire year.
James HawkinsExcellent customer service!!
Ismael H Molina