Check out was quick, but there was no dolly inside the van. So I had to come back. It cost me 45 valuable minutes.
Jonathon T.Customer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
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Friendly and on time
Robert K.The manager was very helpful. He made it easy.
Kevin M.Nothing. Employees are courteous, friendly and extend great service.
Anthony C.Management has an excellent skill set with public relations! I will now call this U-Haul center my favorite
renee M.Very nice and smooth experience at this pickup/dropoff location, the staff there were professional and responsive, also I had a small issue with the insurance in the system and the staff promptly solved it for me in a short period of time.
Zhe C.picking up and dropping process vas fast and easy thank you for good help and truck was veyr clean and new
Esen M.Very friendly staff and very good customer service, easy pickup & drop off location. I rented so many times and I recommend anyone to rent from this location
Yonas G.Love it
Lacsina J.CRAZY busy. There must have been like six or seven trucks lined up for return and they were blocking the entrance so I was left out in the street, and eventually and attendant noticed me sitting in my car, so they motioned for me to pull my truck around. There needs to be a better system for drop offs, like people can schedule a time slot for dropping off once they're done with their move so that a back up like this is prevented. Those attendants were way over their head with how many returns they had
Andrew M.Keep up the good work
Eugene C.The people at the desk are so friendly and prompt even when some customers have special requests. Jolene always keeps the place running smooth.
Marianne B.Brandon was very amicable and efficient in processing rental as well as answering questions.
Richard R.Very friendly staff
Kenny D.The workers were very nice and efficient at thier job. Very understanding on what I was doing and what my needs were. The appliance dolly made my job sooo much easier. Thanks guys.
Charlie C.Early check-in via computer/internet is most excellent!
Patrick S.Lady in the front had an attitude. We weren't greeted or even spoken to until I said something to her. Booked a truck plus two dolly's online. (Appliance and regular). She confirmed with me I had requested them. I assumed they were in the truck. Got to my destination to to load up the truck and there was nothing in the back. Tried to call the location 4 times with no answer and was forwarded to a 1800 number. Have used this location several times. Never had issues until this last rental.
Taylor H.Process was quick and easy
Cris H.The lady was so kind and very helpful and explained Everything i needed to know.everything was great.
john S.Open more hours
Teresa Z.Just on the amount of gas we need to put in. It seems like I always put a few more gallons in, than I needed to. Improvement on the gauging of gas amount, would be appreciated.
john P.The lady that helped us was very helpful and nice she went above and beyond was willing to go the extra mile has very good customer service she is the kind of person that don't let anything negative bring you down and looks for an alternative solution to make your journey possible. Gave her full 100 % full attention and and above n beyond great customer service. I wish I had gotten her name and I wish I would have thanked her for her hospitality. She stayed In good spirits n very sweet. I would definitely love to deal with her again and recommend her location
isabel C.After being renting U-Haul at multiple place, this place is the worst. Worst personal ever!!!! I am simply double check the returning of the location, can he went mad. Thought I would drop the U-Haul randomly and told me that is theft. I have never being judged like this ever in my life. Nice job U-Haul at Milpitas and for whoever treated me at the rental location:GO FUCK YOURSELF!
Yingheng T.Very efficient installation. The only problem was there was no place to wait for the installation and there was no nice place to wait nearby.
Ilya K.We were never told/warned that we needed to refuel the gas after the use. We didn't and saw a surprising 24$ dollars gas fee on top of our “estimated feeâ€. We only drove 30 miles and 4 gallon gas was charged, like 7,5 miles/gallon? Crazy.. We really need an explanation
Zhaoqing X.Didn't have much information on where to leave the truck and there was hardly any space. Took us a while but parked in the lot as best as we can.
Rahamin H.I don't think you can improve on perfection. THANKS for making my daughter's move peacefully enjoyable.
Alice S.Excellent customer service from all staff members, definitely my to go place, Thank you
Roman N.Your app sucks, the option is use the app and it did not work. I couldn't add the credit card information, my location, alot of information I couldn't add.
Consuelo C.There was only one employee causing the wait time longer than normal. Other than that everything was fine.
Arya S.The service rep was very courteous and accommodated my request to switch out a trailer hitch from one car to another (same model) with extremely fast service! I would definitely recommend the U-Haul of Milpitas to others.
Alex P.Friendly employees is the best for any business, Thank you for all you do.
Roman N.Awesome customer service. Brandon and Daniel are top notch employees!!
Anthony C.Good experience
Mahesh A.The only thing is I accidentally put 1/4 tank extra gas in the U-Haul & I asked the customer Srv girl @ the U-Haul location if I can please get some kind of break on my balance for that & she never said anything to me re: this!? I was very disappointed because I always go to U-Haul for rentals.
ESMERALDA M.Awesome and friendly staff.
Anthony C.everything is fast to check out and return. thanks
SAM P.no problems everything went smoothly
Daniel K.Keep up the welcoming customer service.
Steven L.if free is much betterï¼
aibin L.Installation was super fast and professional. Scheduling was a bit annoying. I scheduled for the 20th in-store. Got a confirmation the next day that my appointment for the 15th was coming up soon. I called and rescheduled for the 20th and then they called and offered a sooner date anyway. But they got the job done and done well.
Matthew K.I always get great service at this location!!
SONIA M.everything very fast , check out is quick , return is quick , great . thanks
SAM P.The van was out of alignment, however with the price discount to return it to San Jose was well worth it.
AARON A.Really nothing. It was so easy and the staff was very helpful and quick!
Todd D.Brandon D (Manager at this location) is Super Friendly & very courteous/informative when you ask him questions about the UHaul process. I love the fairly new Ford cargo van I rented!
john P.Wonderful services at this location and the associates are very very friendly, nice and kind.....Happy New Year !
Mukesh C.Will do business again
Van Q.Easy drop off and lady was nice and welcoming.
Bunra A.