Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck cab needed a deep clean! The mpg we got was way below what we were told!
Randy Pritchard
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles cuseo
Évaluation :
5
Best Service fast and So Patient Thank you we by Back
George Bratsis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanderson Pexoto
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micayla Pedrick
Évaluation :
5
Very friendly staff. Excellent service.
ivan khodyuk
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lyman Jackson
Évaluation :
5
Easily the best/smoothest moving truck experience I have had, and I've had quite a few moves over the years. Staff was very courteous and respectful, and the equipment itself felt pristine. Thank you for your help!
Charles Clayton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Margaret Mannix
Évaluation :
5
Great young staff here, all very nice, very pleasant. Very accomodating, on phone and in person. Nice more experienced man training/ constructively helping a new employee learn. Absolutely would use this location again!
William Russo
Évaluation :
5
Not to much
ROBERT SEBASTIAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catherine Basham
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN BRUNING
Évaluation :
5
Siobhan and crew are excellent. You're lucky to have them, and I couldn't be happier with their customer service, and installation of my new trailer hitch. Merci.
michael Tack
Évaluation :
5
Great customer service!
dean falb
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Gohn
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMUEL BERG
Évaluation :
5
The hitch for my bike rack was installed in less than an hour, and, as promised, the gentleman called me on my cell phone to let me know the job was finished. Checkout was quick and easy. Both employees who I dealt with were friendly and knowledgeable.
jane volden
Évaluation :
5
The entire process from beginning to end was seamless
Robert Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rones Souza
Évaluation :
5
Le client n'a pas laissé de commentaire.
joao congo
Évaluation :
5
Teach them how to back up a trailer
Donald Auclair
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Parker
Évaluation :
3
The staff was awesome but the vehicle condition is very poor. Not at all satisfied
Bhuvesh Gupta
Évaluation :
1
An interior plastic panel was damaged during the installation.
William Evans
Évaluation :
5
Le client n'a pas laissé de commentaire.
Max Houshmen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Peretti
Évaluation :
5
The straps seemed worn out and frayed. I'm not sure what DOT regulations you have to follow but you could tell they were pretty chafed and some of the tell tale threads were showing.
Matthew Turner
Évaluation :
5
Service team is wonderfully friendly and knowledgeable. Pickup/return were easy and efficient. Thank you, Siobhann
Jacqueline Avery
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thales Fonseca
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Villatoro
Évaluation :
4
The tank was not full, I showed "Siobhan" who made the checkin. She said that it was full. before the return, I bought gas. the total is 7,8 gallon for 70 miles. and the pointer is under the F. so I bought extra gas because of her, because the tank was not full during the reception. and I tried to explain the situation, she was so rude and she ignored my request.
Esat Efendigil
Évaluation :
5
Please give Chevon a big raise!!! She was awesome!!!!
davis mccabe
Évaluation :
5
Thomas was very helpful and friendly; the van was in great condition, and everything went smoothly. MERCI!
Lawrence Tsen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Ramirez
Évaluation :
5
Le client n'a pas laissé de commentaire.
katie sullivan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Mercer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blanca Vego
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier Ramirez
Évaluation :
5
The rental process was quick and easy. Everyone at the location was kind, courteous and helpful. Would recommned.
Brian Blue
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Eiler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Edwards
Évaluation :
5
I don’t think you have to change anything the person that help us she was really good answer cuestión and everything really good
YOLANDA VILLALONGO
Évaluation :
3
I was not given an overview of the truck controls like I was told to expect, which made night driving at the end of my trip difficult as I did not know how to work the vehicle fully.
Izaak Seaberg
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio Pereira
Évaluation :
5
Great place to rent
Jailson Oliveira
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika Rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID LEVENSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Desima
Évaluation :
5
The entire process was very easy to schedule. Siobhan was excellent to work with. She was extremely knowledgeable , friendly and helpful. Made the entire process go very smoothly. Great job and very reasonable. Would highly recommend.
JAY ARLICK
Évaluation :
5
great staff and overall great experience
Jonathan Newman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam Frager
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karl Kuryla
Évaluation :
5
Le client n'a pas laissé de commentaire.
James DeMeo
Évaluation :
2
They called me telling me to change the installation location and they changed the time, I had to wait 2 hours.
Marco Figueiredo
Évaluation :
4
Ditto above
Timothy Rollings
Évaluation :
5
I could not be happier! A newer truck that drove great. Easy in and out of the lot.
kevin deware
Évaluation :
5
Friendly, helpful staff and an easy process. It worked seamlessly and that was all I could ask for.
Charles Cassidy
Évaluation :
5
Le client n'a pas laissé de commentaire.
XIOMARA FONTANEZ MERCED
Évaluation :
5
Mike was very helpful and was a pleasure to work with.
TIM ROBERTS
Évaluation :
5
Staff was great. Very accommodating
Paul Paresky
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beatrice Wood
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ken Jones
Évaluation :
1
Michael called me yelling at me, threatening me on the phone, it wasn't the first time I rented a car in Natick, I believe he had some personal problem.
Geraldonese almondes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Paladino
Évaluation :
2
I was told by your technician to take my car to the dealer to have the bumper put back on properly due to sensors. I called my dealer and they want touch your work (which btw they had originally recommended you over their service dept for this) . When I return from Florida I intend to bring this back to your Natick location and insist on your team to make this right - Dave Capobianco 508-254-3115.
Dave Capobianco
Évaluation :
5
This was my best experience at U-Haul. The staff were friendly and helpful. Keep up that positive attitude.
Seth Green
Évaluation :
4
The installer, Siobhan, persisted and was able to complete the installation in spite of some initial concerns with the vehicle, as it was the first time doing this model car. After I told her that I had gotten assurance from corporate U-Haul that this hitch did in fact fit this car, she got assistance from other more experienced U-Haul employees and was able to complete the installation. I appreciated the team effort and attitude. Ideally there would be some kind of waiting area with chairs.
Jeff Kaufman
Évaluation :
5
I was late to the pickup time, but the attendant was kind, understanding and helpful. Merci!
Boris Furman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Kaley
Évaluation :
3
everything was good. people were helpful. first truck was in much better shape than the second truck. they charged me $20 to return the truck at night, $10 to take out a coke can. and wraper that was left from the previous rental. then charged me $23,75 for gas when i drove 76 miles and i added 9,3 gallons of gas. i asked and they told me that the truck got 10 miles per gallon so i paid for 93 miles of driving and should not be charged for fuel at an additional $23.75. i called the store and got a cold too bad for me answer. michael, not sure of name, made the good experience a bad experience. i will wait for a credit to my account, otherwise i will be forced to dispute the charges with my credit card.
DAVID MAHLOWITZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
Josephine Wall
Évaluation :
5
Everything is great, I received good service in the three stores I visited in Framingham, Natick, and Philadelphia. Congratulations!
jailton oliveira silva
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Markarian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudio DaSilva
Évaluation :
5
Signage for returns could have been a little better
JAMES PRATT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Germain
Évaluation :
5
Fantastic experience. I needed a hitch installed immediately. Uhaul went above and beyond to locate a hitch and install it within 24 hours. Excellent install, excellent service, excellent price. THANK YOU
Bernie Hinteregger
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELIZABETH BODIAN
Évaluation :
5
From start to finish process was easy and staff on hand was great. Used the app and all request were answered. Always satisfied when using Uhaul
De Yonman Nelson
Évaluation :
5
Great service
Ely Grilo
Évaluation :
5
They are very human and fast, I love the way they treat me
regina silva
Évaluation :
3
stop renting out 20 year old trucks, like the one I got stuck with on Friday. Also, stop ripping off customers with fraudulant mileage readings at the start of a rental. When the mileage total at the end of the rental is questionable (in my case, about 45 miles based on where I went versus 76 miles according to UHaul) UHaul's Manager's defense is that I should have taken a photo of the odometer reading! Stay away from the Natick location.
robert watjen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isabel Buchwald
Évaluation :
3
Satisfactory experience except the rented van was supposed to have a full tank of gas so that when I filled it just before returning I would be paying for the gas I used. Instead I ended up putting in 4 gallons of gas after driving just 15 miles. The dashboard mileage display showed the van was getting 15,3 miles per gallon, meaning I should have used just about 1 gallon, not 4. The initial check of the fuel gauge when first getting in the rental doesn't help when the gauge is a simple "E-1/2-F" dial and the needle is right by the F. It is nowhere near precise enough to gauge whether the tank is truly full, especially when you've been told by the clerk that the tank is full. I did not appreciate comping U-Haul 3 gallons of gas (about $10).
Thomas Walker
Évaluation :
5
Everything about this rental was perfect. The staff at both pickup and return were terrific. Great job!
Lewis Franklin
Évaluation :
4
Le client n'a pas laissé de commentaire.
kenneth lemoine
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert mancini
Évaluation :
5
Keep up the good work
Roger Dwyer
Évaluation :
5
Great service
OLIVIER PRINCE
Évaluation :
5
Excellent customer service!
helen goltsos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Lederman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Anderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio Ferreira
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hugh Johnston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro Luna
Évaluation :
5
I had tried to pick up the truck using the app, but it did not recognize my location so I had to go inside to the store and all the staff were so helpful and nice, especially Dave!
Amber Dibibar
Évaluation :
5
All employees were excellent, helpful and friendly
Patrick Riley
Évaluation :
1
Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman Jackson
|
Expérience générale
Évaluation :
4
I would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida blidgen
|
Expérience générale
Évaluation :
5
The manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert Lagasse
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.