Customer Reviews for U-Haul of North Miami

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

This was the second uhaul I had to go to because the original location, time, and reservation was not met.

Évaluation :

2

Was not friendly at all

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I need receipt to turn in for refund. This is about 3rd time they were out of paper to print. I'll need to go over another day and pickup.

Évaluation :

5

Truck broke down on me due to electrical problems, wouldn't start again. Truck apparently clean but infested with roaches.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

They did tye check out for me without my permission just to charge me 20$ extra! He did it in front of my eyes!

Évaluation :

1

Every time I when to that place there's a black lady with nose piercing She's horrible it's hard to make e decent conversation she should stop drinking coffee could you please transfer her on another location I recommend this place to a friend if know the white lady will be at the front desk unfortunately I wouldn't know her schedule The white lady she very nice with people

Évaluation :

1

Rape off rape off rape off first of all I got around 7:30 all them trucks parked I've seen 10" 15" 20" I. asked for a 10 or 15" they denied it by telling me there is no 10 and 15" they forced me to take a 20" and the truck was on empty (e) I drove 14 miles and I put 10$ gas and I have the picture before I left with the truck empty and they changed me 60$ for gas and I replied and asked questions they told me manager is not on site I have to come back live my job and comeback it's a shame

Évaluation :

2

I found roaches inside the van while takin my 1st load and put my food in the bag in between the seats! Minutes later, I saw roaches going into my McDonald's bag.

Évaluation :

2

I made a request to pick up a truck at 7 am and they arrived opening at 7:30. Then I went to return the truck and they wanted to charge me because the truck was dirty, where as soon as I picked it up, I delivered it as it was.

Évaluation :

5

Nice great service!!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Exterior of trailer was dirty

Évaluation :

5

Great customer service!!! I highly recommend this location!

Évaluation :

4

Everything was excellent

Évaluation :

5

Very happy with the service

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Poor customer service and poor team support only one employee is able to handle the job, the others rely on that one individual. Need training review or employees that stand with U-Haul brand.

Évaluation :

5

Rien

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

1

I WANT MY MONEY BACK

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Great professional friendly staff

Évaluation :

5

Excelente atención soy cliente desde 2001 con H Houl

Évaluation :

5

Very good customer service, very nice and professional crew.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Can't think of anything. Great staff and customer service

Évaluation :

2

Not enough furniture dollies. Returning dollies to a different location should be allowed.

Évaluation :

5

Very nice person

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Overall great experience.

Évaluation :

1

The absolute worse experience ever. Coming from West Palm I originally booked a UHaul in Wellington Florida around 930am for $600. I asked a UHaul rep if they had another UHaul in Fort Lauderdale, which is where I was picking up furniture). Rep replied YES and gave me the address to pickup the truck. I get to Fort Lauderdale, call my point of contact only to be told that invldividual had an emergency and they had another UHaul available 10 miles away. The rep from the new location called and said the UHaul needed to be cleaned and should be ready by 1pm. I expressed that I was pressed for time and to ensure the truck was ready by 1pm. I arrived to get the truck to only find out the truck isn't ready. I called UHaul again to try and find me a truck. Finally was able to get a truck at 4pm. Worse experience ever.

Évaluation :

1

Hire people have great customer service. They gave a trailer that was damage.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Continue with great customer service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I was pick up truck just for 5 hours. But Uhall charges every day for that truck. Every day I calling customer service they promise to solve it but not results

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep it up

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The van was invested with roaches

Évaluation :

2

I reserved 2 dollies. When I arrived I was told there was none available. I insisted this was unacceptable because i had confirmation of the reservation and I was told the system doesn't know what the store has and I had to call the store to confirm after the email confirmation.??? I also reserved for 12 hrs and the drop off was in the middle of the night, this time was confirmed online. The clerk then told me that that was not possible at this location so I had to bring the truck at 7am sharp. I find it ridiculous that I can get a confirmation online, via text and email and when I show up for pick up I am told none of it is true because the system doesn't match what the store offers? I did take new pictures of the truck as the ones they had did not match the truck. There were new scratches that I pictured before I started driving. I think they need to revamp that website and match both availability of equipment and mark that location as unavailable for after hours drop off.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

1

General Manager hung up the phone on me when there was a sign on the keybox saying that it was out of order and it was 1130 at night in an unsafe part of town and I was on the phone with customer support to figure out where I could drop the key off. The instructions were unclear and I have never witnessed such a level of unprofessionalism before in my life. I have never had a General Manager hang up the phone on me and tell me that he was trying to sleep and tell me that he didn't care about me. I will never be using the location ever again and I will be reporting this issue as I will likely not be utilizing UHaul's surface again unless there can be something that can be done to remedy this inconvenience. Moving is stressful as is and I had 2 days straight of moving only to waste an hour out of my day to deal with this issue in addition to the amount of time I am spending to report this issue and wait 72 hours in order to talk to upper management to contact me related to the issue. The customer support person I was on the phone with said that there was nothing that they could do and that it was pretty common for issues like this to happen in this area I believe I heard them say. All they said was that they documented the issue in the record only for me to get another automated message asking about my customer experience. I have never seen such a brazen act of negligence to a customer with any organization that I have done business with. This is just wrong and needs to be remedied.

Évaluation :

5

Na

Évaluation :

1

Van needed to be serviced and they told me that the van is ok and the next day the tires went flat the van needed a alignment badly plus they were taking money from my account and my mother n law account and once you ask them anything about the charges they are going to tell you a bunch of BS

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The breaks were very very bad. We picked up the U-Haul at 9am on Saturday morning Dec 1st. Drove a couple of miles in very light traffic to our storage.. Left storage and got on the I95south to travel 15miles to the South of Miami and immediately realized just how bad and dangerous the brakes were on this vehicle. They did not meet any federal or city standards for stopping a vehicle of that size safely! A pure nightmare. Also the vehicle itself felt like it was shaking itself about when approaching 40mph. My wife had rented some same size vehicle in July with absolutely no complaints no issues, a good experience. Which is why we went back to this location and U-Haul. I complained about the poor condition of the vehicle and the safety issues and was told I should have called road side assistance. Firstly, we would love to have had a safer. Vehicle but calling roadside assistance on a busy freeway (art basel weekend in Miami). They are not going to unload a full truck of furniture on the freeway and mount it in a new truck. Secondly, they are not going to be able to put new rotors and break pads on the car on a busy freeway. We were doing U-Haul a favor by continuing to drive that vehicle not ourselves. The very poor response from Gene the manager, who cited many reasons why he couldn't/wouldn't verify the brake issues by testing it in the parking lot or around the block . The continued assistance by Gene that the vehicle was fully road worthy and brake tested beforehand was a prime example of not listening to your customers when they are giving you real time feedback on their customer journey and experience. We called customer service and received pretty much word for word the excused Gene had given us by the agent. Of course he called Gene and then repeated back exactly what Gene had told us. A complete lack of empathy for customer service and tone death responses is my take away from this u-Haul experience. I will be communicating this same feedback to the better business bureaus complaints department as well. Regards, Gary McLeod 786 609-2466

Évaluation :

1

Staff very unprofessional

Évaluation :

5

The staff is amazing!!!! The person who checked the U-Haul back in was the nicest person. Best staff ever

Évaluation :

1

There was roches inside the van I rented absolutely disgusting

Évaluation :

5

Staff was AWESOME, very helpful.

Évaluation :

2

not sure if the staff members get commission from upwelling customers but the representative was trying to charge us for a ball mount when there were other trucks with it we could have gotten as they were not reserved and had just been returned. Also told us the damage coverage was mandatory which was never stated in the website when reserving and the representative over the phone confirmed was optional. Never coming here again

Évaluation :

5

Keep rates the same as ay the start.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

When I went to drop off truck young man checked everything and told me I would get snd email copy and gave me a copy. When I asked about mileage and began to tell him about issues I had with truck he told me to call customer service. So from my experience it seems that no one physically at a Uhaul location can help you have to call customer service.

Évaluation :

5

I was satisfied

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Please inform clerks proper procedure when dispatching guest and don’t steal from the guest by charging an extra day for a few hours later and pretend like you do not comprehend

Évaluation :

1

Staff is very mean, and rude, as well as the general manager. It was raining so I was unable to pick up the uhaul in time, was told nothing is available and I'm reservation was cancelled but I was able to go back on the portal and make another reservation within a hour to pick up so that didn't make any sense

Évaluation :

3

I rentwd the truck for the 6,3am but I was ot able to pick up before 7am. The lafy was so rude, the truck old and dirty

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The pickup process Jenny made very smooth and respectful and helpful , however the the returning the guy Dwane was very disrespectful . I understand he wanted to go but customers deserve excellent quality services.

Évaluation :

3

The truck was in very poor condition

Évaluation :

1

Customer service horrible

Évaluation :

4

We have a corporate account (recommend if you have a business) so we just call, reserve, go pickup and drop off. We are billed later.